20 Team Leader jobs in Eastern Cape
Commodity Leader
Posted 11 days ago
Job Viewed
Job Description
- Structure the building of the panel: participate in the definition and the implementation of the purchasing panel policy for assigned commodities, manage supplier selection according to Group criteria
- Manage relationship/negotiation with his/her suppliers supported by the Division
- Ensure that the strategic panel is implemented in the Development phase (Supplier Nomination Committees)
- Manage and drive productivity action plans
- Fix the rules of productivity sharing between the suppliers and the company
- Manage and drive supplier quality and delivery performance
- Manage insolvencies of suppliers and steer corrective action plan
- Develop and implement tools to improve global productivity
- Ensure the reporting of his or her activities following defined policies
Job Requirements:
- Bachelors degree in engineering or business, ideally with Professional Purchasing Qualification
- Minimum 3-year experience in Purchasing in an industrial environment
- Experience of successfully managing and negotiating contracts
- Automotive experience would be an advantage
- Strong Knowledge of supply portfolio and market research and analysis
- Understanding of sourcing strategies and application (make or buy analysis)
- Deep understanding of business practices, market dynamics and trends
- Knowledge of contractual and legal aspects
- International mindset
- Results oriented
- Capacity to influence
- Knowledge of assigned commodity (products, technologies, cost models), financial skills
Team Leader (FMCG)
Posted today
Job Viewed
Job Description
Main Purpose of the Job:
- The primary goal of this position is to lead the production staff to achieve production targets, quality outputs, and KPI’s, while maintaining a safe and efficient operation and producing products to the required quality standards. Manage the process flow of production from raw to finished packed product. Reporting to the Plant Manager
Minimum Requirements:
- NQF 5/6 - Minimum National Certificate /Diploma Production/ Manufacturing/ Food Technology or related discipline
- In the absence of relevant qualifications, experience in the relevant field and at the relevant level will be considered
- Minimum of 2-3 years working experience in supervisory capacity in a food manufacturing industry
Key Responsibilities:
House Keeping and Quality:
- Drive housekeeping, efficiency, cost control, quality, waste and safety standards in the Plant
- Understand and follow lean manufacturing, FSSC, GMP, various audit requirements and world class manufacturing practices
- Daily Communication with
- SHE Supervisor on Safety issues
- Quality on Quality issues
- Maintenance on Maintenance issues
- Warehouse on Raw Material requirement
- Ensure that Production Staff address housekeeping issues
- Responsible for ensuring compliance to Quality policies and procedures
Health and Safety:
- Enforce adherence to safety regulations in the plant to achieve safe working environment
- Report and highlight potential safety related issues to relevant parties
- Ensure that all staff are trained in all HSE measures (safety guards, PPE etc.) and always complies with these
- Assist in accidents and incidents investigation
Production Efficiency:
- Achieve OEE set daily and monthly targets and ensure all lines are running with the recommended speeds
- Ensure that lines run to target as per the plan
- Ensure that operator is competent and able to achieve targets
- Address inefficiencies and find appropriate solutions
- Ensure that all job cards and defects needing attention are recorded and reported
- Ensure traceability practices are recorded and carried out daily
People Management:
- To Supervise staff and co-ordinate all support functions on a shift to ensure production outputs are met, within the correct quality and health and safety specifications
- Ensure the manufacturing process is followed by people from raw to processing to packaged product
- Follow the set production plan to ensure the right products and orders are delivered
- Address discipline issues relating to performance, quality, staff attendance, timekeeping, overtime, leave and sick leave cycles
- Communicate clear Objectives for your team daily
- Manage and oversee the disciplinary process of the shift
- Train employees and relevant colleagues on SOP’s
Key Skills and Competencies:
- Knowledge on food safety (FSSC and GMP requirements)
- Accurate document and data control
- Ability to process and analyse production data
- Understanding of leading others for optimal performance
- Computer literate with Intermediate Excel
- Implement systems for operational efficiency
- Ability to find better ways of working, continuous improvement
Team leader: Grasscutting
Posted today
Job Viewed
Job Description
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Kariega
Job Description
Sovereign, a national supplier of quality chicken products to various markets with operations in five provinces, is seeking a thorough and committed individual for the position of Team Leader: Grasscutting for its Farm Services operations in the Agriculture division for a fixed term contract of 1 year. The Team Leader: Grasscutting will ensure the efficient and timeous preparing of Broiler facilities. This position reports to the Drycleaning Supervisor and holds the TASK Grade T06. The ideal candidate must be in possession of a grade 12 certificate or NQF level 4 equivalent and a code 10 drivers license with PDP and at least 1 year’s supervisory experience.
Responsibilities
- Ensure waste reduction.
- Daily oversight of inspections on grass cutting machines/equipment and operator practices minimizing potential abuse, unnecessary replacements, and repairs through preventative measures and proactive interventions.
- Manage fuel, oil and other consumables within allocated budgets.
- Ensure that there is sufficient staff coverage daily to effectively and efficiently run grass grass-cutting and drycleaning operations.
- Accurately and timeously complete and submit timesheets and training records.
- Maintain a functional and efficient grass-cutting program while adhering to BRC standards and meeting production targets.
- Adhere to the daily production schedule as approved by the Dry Cleaning and Hygiene Manager and give daily feedback.
- Maintain exemplary housekeeping standards throughout the facilities, and within your grass-cutting and Dry Cleaning infrastructure and equipment.
- Must have a passion to succeed.
- Great attention to detail, pursues perfection.
- Assertive but approachable.
- Hands-on approach.
- Able to persevere in the face of problems.
- Good analytical skills and able to take corrective action.
- Excellent communication skills.
- Ability to manage multiple complex tasks.
- Mechanical experience with petrol motors needed.
As Sovereign is an equal opportunity employer, preference will be given to applicants of designated groups, as defined by the Employment Equity Act.
Apply #J-18808-Ljbffr
Production Team Leader
Posted today
Job Viewed
Job Description
Overview:
Management and control of the production processes in order to fulfil customer orders, in
terms of quantity, time and quality. Build and manage a process that effectively and efficiently
responds to changing customer orders, adjusting production capacities and human resources.
Minimum Requirements:
- Grade 12, a qualification or Programme relating to Production Management be advantageous
- 3-5 years’ working experience in the Automotive Manufacturing industry
- Production supervisory experience essential
- Computer Literate
Job Responsibilities
- Plans, organizes and conducts activities within the department in an effective manner
towards achieving common objectives - Reporting deviations from the standard and takes appropriate measures and corrective
actions - Take action to achieve the operational objectives set out in production plans and indicators (KPIs)
- Builds and maintains good cooperation with colleagues from other departments, supporting
and initiating processes of continuous improvement but also building long-term investment
plans in their area - Reports results according to accepted corporate rules
- Responsible for safe production by supervising the proper use of machinery, equipment.
and facility - Responsible for compliance with local legislation, health and safety regulations, standard
operating procedures and compliance with the rules of social coexistence in the area of
production. - Ensures control of current production costs and taking appropriate actions towards them
- Health and safety
- Quality management, measures and tools for quality improvement
- Knowledge of requirements of IAFT 16949 management
Key Competencies/Skills
- Leadership and motivation of employees.
- Highly service-orientated and good communication skills
- Target and result-orientated combined with a proactive approach.
- Independent and self-motivated.
- Analytical approach to problems.
- Highly flexible and adaptable with the ability to work as an individual or as part of a team and to work on their own initiative when required.
Production Team Leader
Posted 5 days ago
Job Viewed
Job Description
Our client in the automotive manufacturing industry is seeking a Production Team Leader to join their team.
Duties and Responsibilities:
- Management of the production team
- Responsible for daily reports and taking required action when targets are not met.
- Scrap management and quality supervision.
- Knowledge and adherence to H&S/HR procedures and regulations
- Find ways to eliminate wastefulness in the production process.
- Assist with WIP/Sorts
Minimum Requirements:
- Technical Diploma/Qualification
- Minimum 2 years supervisory experience in a manufacturing environment
- Advanced Excel skills
- Must be willing to work shifts.
Should you wish to be considered for this opportunity, please apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful.
#J-18808-LjbffrRegional Partnerships Leader - EMEA
Posted today
Job Viewed
Job Description
Who are we?
Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors : Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The only vendor recognized as a Customers’ Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.
Be one of the key Leaders in this awesome journey of building a billion-dollar company!
About the Role
We are seeking a Regional Partnerships Leader - EMEA to lead our Services alliance efforts in the region, working out of our London EMEA HQ. This is a player-coach role that will directly manage a portfolio of high-value Services partnerships while also leading and mentoring a small EMEA alliances POD. This position will operate in close alignment with our regional sales leadership and global partner teams to scale impact across top-tier accounts.
You’ll be directly accountable for critical partnerships, driving new business opportunities, shaping regional GTM motions, and elevating our presence within the Services Partnerships ecosystem. You will also coach and enable the regional partnerships team to meet their goals, while being hands-on in driving strategic deals and engagements.
The ideal candidate brings a combination of strong partnership DNA, the ability to work at CXO levels, and experience influencing cross-functional stakeholders in a fast-paced SaaS environment.
Responsibilities
Lead by example as a senior IC while managing and mentoring a high-performing regional partnerships team, ensuring alignment with regional and global partner goals
Develop and own the EMEA plan for the “alliance partner” in collaboration with stakeholders across the organization, with a focus on priority offerings and country-level execution
Build joint executive relationships and drive long-term partner programs across top Global Services accounts
Influence Sales leadership to jointly drive near- and long-term revenue growth from partnerships, while deepening cross-functional trust across regions
Partner with the global alliances team to ensure visibility and consistency across pipeline, GTM motions, and deal structuring
Coach the team on identifying strategic opportunities, shaping proposals, and closing deals. Step in to directly lead engagements at key accounts or with executive stakeholders as needed
Drive regional enablement and GTM alignment between Whatfix and Global Services partners, ensuring our value proposition is well understood and represented
Support and lead joint field marketing efforts and co-sell motions with Global Services partners
Maintain governance and drive accountability across active Global Services engagements—both sales- and post-sales
Represent EMEA partner priorities and insights into global partner strategy conversations
Own team OKRs and reporting metrics related to pipeline, sourced revenue, and partner-influenced deals
Requirements
MBA Degree or equivalent business experience
8–12 years of total experience, with at least 2–3 years managing or mentoring partner/alliance teams in a B2B SaaS environment
5–7 years of experience in Global Services alliances, preferably in a SaaS/ISV ecosystem
Proven experience navigating complex Global Services relationships across regions
Strong track record of sourcing and closing large co-sell deals
Experience in GTM campaign execution involving cross-functional teams across sales, marketing, and partner functions
Executive presence and comfort engaging C-level stakeholders
Excellent communicator and team coach with a high sense of ownership
Multilingual skills preferred — German and English proficiency strongly preferred; other European languages a plus
Willingness and ability to travel 50% or more across the region
Passion for mentoring, leading from the front, and scaling high-impact teams in fast-growth environments
Perks / Benefits
Mac shop, work with the newest technologies
25 days of PTO for the calendar year and 8-10 public & bank holidays
Equity Plan
Paid paternal/maternal leave
Monthly cell phone & internet stipend
Paid UberEats lunches daily
Private medical insurance & health cash plan
Pension plan
Group Life Insurance plan
Team and company outings
Learning and Development benefits
At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively.
This role requires onsite work at our London office, located at 1 Kingdom Street, Paddington Central, London, W2 6BD. Relocation assistance is available.
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
Whatfix is an Equal Opportunity Employer and an E-Verify participant. All activities must comply with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.
#J-18808-LjbffrPublic Sector Team Leader
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Public Sector Team Leader to join their team, based in East London.
Candidate will be responsible for a portfolio of buildings which will encompass the full function from lease onboarding to reconciling cash books.
Minimum Requirements:- Matric
- Relevant Property Qualification
- Diploma in Accounting / Finance advantageous
- 2 years’ experience in Team Management / Supervisory (Non-negotiable)
- Property experience (Non-negotiable)
- Collections experience (Non-negotiable)
- SAGE experience
- MDA experience
- Must be willing to travel
- Leasing administration, billing, and receipts / refunds
- Accounts payable (debtors and creditors)
If you wish to apply for this position, please email your CV + supporting documentation to (Email Disabled) . If you have not been contacted within 2 weeks, consider your application unsuccessful.
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About the latest Team leader Jobs in Eastern Cape !
Centre-Based Team Leader
Posted 17 days ago
Job Viewed
Job Description
The Faculty is a leading provider of online language education. We’re seeking a motivated, hands-on Team Leader to lead a team of online educators from our Durban office. If you’re energetic, organised, and passionate about education and leadership, we’d love to hear from you.
Duties & Responsibilities- Lead, coach, and support a team of educators
- Monitor performance, quality, and scheduling
- Liaise with internal departments
- Conduct lesson observations and provide feedback
- Handle escalations and ensure smooth operations
- Bachelor’s degree (any field)
- Teaching/training experience is preferred
- Leadership experience is preferred
- Strong communication and problem-solving skills
- Must be tech-savvy
- MUST LIVE WITHIN 20 KM OF UMHLANGA, KZN
Rotational Shift Work:
- Mon–Thurs: 07:00–19:00 / 19:00–07:00
- Fri–Sun: 07:00–19:00 / 19:00–07:00
Remuneration:
- Market-related & based on experience
Apply now and help us shape the future of global education!
Please be aware that we receive many applications. As a result, it may take up to three weeks for us to review your application. If you do not receive a response from us within three weeks of submitting your application, please consider it unsuccessful.
POPI Disclaimer: By applying for this position, you consent to The Faculty collecting and processing your personal information as part of the recruitment process. Your data will be treated per the Protection of Personal Information Act (POPIA). Please get in touch with us directly if you wish to withdraw your consent or have any queries about how your information is handled.
#J-18808-LjbffrRegional Partnerships Leader - EMEA
Posted today
Job Viewed
Job Description
Who are we?
Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors : Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The only vendor recognized as a Customers’ Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.
Be one of the key Leaders in this awesome journey of building a billion-dollar company!
About the Role
We are seeking a Regional Partnerships Leader - EMEA to lead our Services alliance efforts in the region, working out of our London EMEA HQ. This is a player-coach role that will directly manage a portfolio of high-value Services partnerships while also leading and mentoring a small EMEA alliances POD. This position will operate in close alignment with our regional sales leadership and global partner teams to scale impact across top-tier accounts.
You’ll be directly accountable for critical partnerships, driving new business opportunities, shaping regional GTM motions, and elevating our presence within the Services Partnerships ecosystem. You will also coach and enable the regional partnerships team to meet their goals, while being hands-on in driving strategic deals and engagements.
The ideal candidate brings a combination of strong partnership DNA, the ability to work at CXO levels, and experience influencing cross-functional stakeholders in a fast-paced SaaS environment.
Responsibilities
Lead by example as a senior IC while managing and mentoring a high-performing regional partnerships team, ensuring alignment with regional and global partner goals
Develop and own the EMEA plan for the “alliance partner” in collaboration with stakeholders across the organization, with a focus on priority offerings and country-level execution
Build joint executive relationships and drive long-term partner programs across top Global Services accounts
Influence Sales leadership to jointly drive near- and long-term revenue growth from partnerships, while deepening cross-functional trust across regions
Partner with the global alliances team to ensure visibility and consistency across pipeline, GTM motions, and deal structuring
Coach the team on identifying strategic opportunities, shaping proposals, and closing deals. Step in to directly lead engagements at key accounts or with executive stakeholders as needed
Drive regional enablement and GTM alignment between Whatfix and Global Services partners, ensuring our value proposition is well understood and represented
Support and lead joint field marketing efforts and co-sell motions with Global Services partners
Maintain governance and drive accountability across active Global Services engagements—both sales- and post-sales
Represent EMEA partner priorities and insights into global partner strategy conversations
Own team OKRs and reporting metrics related to pipeline, sourced revenue, and partner-influenced deals
Requirements
MBA Degree or equivalent business experience
8–12 years of total experience, with at least 2–3 years managing or mentoring partner/alliance teams in a B2B SaaS environment
5–7 years of experience in Global Services alliances, preferably in a SaaS/ISV ecosystem
Proven experience navigating complex Global Services relationships across regions
Strong track record of sourcing and closing large co-sell deals
Experience in GTM campaign execution involving cross-functional teams across sales, marketing, and partner functions
Executive presence and comfort engaging C-level stakeholders
Excellent communicator and team coach with a high sense of ownership
Multilingual skills preferred — German and English proficiency strongly preferred; other European languages a plus
Willingness and ability to travel 50% or more across the region
Passion for mentoring, leading from the front, and scaling high-impact teams in fast-growth environments
Perks / Benefits
Mac shop, work with the newest technologies
25 days of PTO for the calendar year and 8-10 public & bank holidays
Equity Plan
Paid paternal/maternal leave
Monthly cell phone & internet stipend
Paid UberEats lunches daily
Private medical insurance & health cash plan
Pension plan
Group Life Insurance plan
Team and company outings
Learning and Development benefits
At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively.
This role requires onsite work at our London office, located at 1 Kingdom Street, Paddington Central, London, W2 6BD. Relocation assistance is available.
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
Whatfix is an Equal Opportunity Employer and an E-Verify participant. All activities must comply with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.
#J-18808-LjbffrAftermarket Team Leader M/F
Posted 5 days ago
Job Viewed
Job Description
Technical & Services - Parts and / or Services
Position titleAftermarket Team Leader M/F
ContractFull-time
Summary Statement:The purpose of this position is to ensure best management practices are followed in all areas of responsibility regarding departmental procedures and actions, promoting a customer-oriented service, to implement and uphold actions in line with company strategic vision and to operate the department profitably according to set targets. To aid, support and manage the Field Service, Workshop and site based Teams and Controllers, by ensuring best practice with quality and professionalism are always met to maintain customer satisfaction contributing to Profitable Operations.
ProfileKey Performance Areas:
- Overall responsibility to manage the team reporting to this position (manage team by means of continuous performance feedback, coaching and counselling to ensure ongoing improvement of performance, bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly / weekly team meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving HR practices in line with company strategic objectives, ensure effective inter-departmental and internal communication).
- To carry out routine maintenance checks as directed ensuring that all necessary service parts are available prior to attending customers site, all quoted work to be highlighted by liaison personally, with the customer.
- Proceed to customer’s premises as advised, report to the customer’s contact, locate equipment, diagnose fault, and once the fault has been diagnosed inform Service Coordinator and the customer of the approximate time of completion.
- Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition, and that the work has been carried out to the customer’s satisfaction.
- Provide technical assistance / coaching and on-the-job training to all Field Service Team members; overall responsibility to ensure quality of service (always ensure optimum response time and professional service, evaluation of technicians’ training needs and ensuring lack of knowledge / skills are addressed).
- Sound financial management of team in line with budget and department strategic objectives (ensure all company policies and set targets are met in the following areas: work in progress, service scheduling, debtors, profitability of maintenance contracts, warranty claims processing, service agreement growth targets, service agreements profitability, labor recovery targets, chargeable sales targets, team and department GP and contribution, management of overheads, managing debtors, perform service quality checks, vehicle (ASEC) and tool inspections, etc.).
- Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to.
- Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, ensure internal and external CSI targets are met, etc.).
- Ensure team contributions are focused to grow department in line with company requirements.
Africa, South Africa
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