Commodity Leader

Uitenhage, Eastern Cape Staff Solutions Recruitment

Posted 11 days ago

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Job Description

Job Description:

  • Structure the building of the panel: participate in the definition and the implementation of the purchasing panel policy for assigned commodities, manage supplier selection according to Group criteria
  • Manage relationship/negotiation with his/her suppliers supported by the Division
  • Ensure that the strategic panel is implemented in the Development phase (Supplier Nomination Committees)
  • Manage and drive productivity action plans
  • Fix the rules of productivity sharing between the suppliers and the company
  • Manage and drive supplier quality and delivery performance
  • Manage insolvencies of suppliers and steer corrective action plan
  • Develop and implement tools to improve global productivity
  • Ensure the reporting of his or her activities following defined policies

Job Requirements:

  • Bachelors degree in engineering or business, ideally with Professional Purchasing Qualification
  • Minimum 3-year experience in Purchasing in an industrial environment
  • Experience of successfully managing and negotiating contracts
  • Automotive experience would be an advantage
  • Strong Knowledge of supply portfolio and market research and analysis
  • Understanding of sourcing strategies and application (make or buy analysis)
  • Deep understanding of business practices, market dynamics and trends
  • Knowledge of contractual and legal aspects
  • International mindset
  • Results oriented
  • Capacity to influence
  • Knowledge of assigned commodity (products, technologies, cost models), financial skills
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Team Leader (FMCG)

East London, Eastern Cape Abantu Staffing Solutions

Posted today

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Job Description

Main Purpose of the Job:

  • The primary goal of this position is to lead the production staff to achieve production targets, quality outputs, and KPI’s, while maintaining a safe and efficient operation and producing products to the required quality standards. Manage the process flow of production from raw to finished packed product. Reporting to the Plant Manager

Minimum Requirements:

  • NQF 5/6 - Minimum National Certificate /Diploma Production/ Manufacturing/ Food Technology or related discipline
  • In the absence of relevant qualifications, experience in the relevant field and at the relevant level will be considered
  • Minimum of 2-3 years working experience in supervisory capacity in a food manufacturing industry

Key Responsibilities:

House Keeping and Quality:

  • Drive housekeeping, efficiency, cost control, quality, waste and safety standards in the Plant
  • Understand and follow lean manufacturing, FSSC, GMP, various audit requirements and world class manufacturing practices
  • Daily Communication with
    1. SHE Supervisor on Safety issues
    2. Quality on Quality issues
    3. Maintenance on Maintenance issues
    4. Warehouse on Raw Material requirement
  • Ensure that Production Staff address housekeeping issues
  • Responsible for ensuring compliance to Quality policies and procedures

Health and Safety:

  • Enforce adherence to safety regulations in the plant to achieve safe working environment
  • Report and highlight potential safety related issues to relevant parties
  • Ensure that all staff are trained in all HSE measures (safety guards, PPE etc.) and always complies with these
  • Assist in accidents and incidents investigation

Production Efficiency:

  • Achieve OEE set daily and monthly targets and ensure all lines are running with the recommended speeds
  • Ensure that lines run to target as per the plan
  • Ensure that operator is competent and able to achieve targets
  • Address inefficiencies and find appropriate solutions
  • Ensure that all job cards and defects needing attention are recorded and reported
  • Ensure traceability practices are recorded and carried out daily

People Management:

  • To Supervise staff and co-ordinate all support functions on a shift to ensure production outputs are met, within the correct quality and health and safety specifications
  • Ensure the manufacturing process is followed by people from raw to processing to packaged product
  • Follow the set production plan to ensure the right products and orders are delivered
  • Address discipline issues relating to performance, quality, staff attendance, timekeeping, overtime, leave and sick leave cycles
  • Communicate clear Objectives for your team daily
  • Manage and oversee the disciplinary process of the shift
  • Train employees and relevant colleagues on SOP’s

Key Skills and Competencies:

  • Knowledge on food safety (FSSC and GMP requirements)
  • Accurate document and data control
  • Ability to process and analyse production data
  • Understanding of leading others for optimal performance
  • Computer literate with Intermediate Excel
  • Implement systems for operational efficiency
  • Ability to find better ways of working, continuous improvement
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Team leader: Grasscutting

Eastern Cape, Eastern Cape Sovereign Foods Ltd

Posted today

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Job Description

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Kariega

Job Description

Sovereign, a national supplier of quality chicken products to various markets with operations in five provinces, is seeking a thorough and committed individual for the position of Team Leader: Grasscutting for its Farm Services operations in the Agriculture division for a fixed term contract of 1 year. The Team Leader: Grasscutting will ensure the efficient and timeous preparing of Broiler facilities. This position reports to the Drycleaning Supervisor and holds the TASK Grade T06. The ideal candidate must be in possession of a grade 12 certificate or NQF level 4 equivalent and a code 10 drivers license with PDP and at least 1 year’s supervisory experience.

Responsibilities

  • Ensure waste reduction.
  • Daily oversight of inspections on grass cutting machines/equipment and operator practices minimizing potential abuse, unnecessary replacements, and repairs through preventative measures and proactive interventions.
  • Manage fuel, oil and other consumables within allocated budgets.
  • Ensure that there is sufficient staff coverage daily to effectively and efficiently run grass grass-cutting and drycleaning operations.
  • Accurately and timeously complete and submit timesheets and training records.
  • Maintain a functional and efficient grass-cutting program while adhering to BRC standards and meeting production targets.
  • Adhere to the daily production schedule as approved by the Dry Cleaning and Hygiene Manager and give daily feedback.
  • Maintain exemplary housekeeping standards throughout the facilities, and within your grass-cutting and Dry Cleaning infrastructure and equipment.

Qualifications

  • Must have a passion to succeed.
  • Great attention to detail, pursues perfection.
  • Assertive but approachable.
  • Hands-on approach.
  • Able to persevere in the face of problems.
  • Good analytical skills and able to take corrective action.
  • Excellent communication skills.
  • Ability to manage multiple complex tasks.
  • Mechanical experience with petrol motors needed.

Closing Date: 30 July 2025

As Sovereign is an equal opportunity employer, preference will be given to applicants of designated groups, as defined by the Employment Equity Act.

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Production Team Leader

East London, Eastern Cape Abantu Staffing Solutions

Posted today

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Job Description

Overview:

Management and control of the production processes in order to fulfil customer orders, in
terms of quantity, time and quality. Build and manage a process that effectively and efficiently
responds to changing customer orders, adjusting production capacities and human resources.

Minimum Requirements:

  • Grade 12, a qualification or Programme relating to Production Management be advantageous
  • 3-5 years’ working experience in the Automotive Manufacturing industry
  • Production supervisory experience essential
  • Computer Literate

Job Responsibilities

  • Plans, organizes and conducts activities within the department in an effective manner
    towards achieving common objectives
  • Reporting deviations from the standard and takes appropriate measures and corrective
    actions
  • Take action to achieve the operational objectives set out in production plans and indicators (KPIs)
  • Builds and maintains good cooperation with colleagues from other departments, supporting
    and initiating processes of continuous improvement but also building long-term investment
    plans in their area
  • Reports results according to accepted corporate rules
  • Responsible for safe production by supervising the proper use of machinery, equipment.
    and facility
  • Responsible for compliance with local legislation, health and safety regulations, standard
    operating procedures and compliance with the rules of social coexistence in the area of
    production.
  • Ensures control of current production costs and taking appropriate actions towards them
  • Health and safety
  • Quality management, measures and tools for quality improvement
  • Knowledge of requirements of IAFT 16949 management

Key Competencies/Skills

  • Leadership and motivation of employees.
  • Highly service-orientated and good communication skills
  • Target and result-orientated combined with a proactive approach.
  • Independent and self-motivated.
  • Analytical approach to problems.
  • Highly flexible and adaptable with the ability to work as an individual or as part of a team and to work on their own initiative when required.
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Production Team Leader

Eastern Cape, Eastern Cape Staff Unlimited

Posted 5 days ago

Job Viewed

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Job Description

Production Team Leader

Our client in the automotive manufacturing industry is seeking a Production Team Leader to join their team.

Duties and Responsibilities:

  1. Management of the production team
  2. Responsible for daily reports and taking required action when targets are not met.
  3. Scrap management and quality supervision.
  4. Knowledge and adherence to H&S/HR procedures and regulations
  5. Find ways to eliminate wastefulness in the production process.
  6. Assist with WIP/Sorts

Minimum Requirements:

  1. Technical Diploma/Qualification
  2. Minimum 2 years supervisory experience in a manufacturing environment
  3. Advanced Excel skills
  4. Must be willing to work shifts.

Should you wish to be considered for this opportunity, please apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful.

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Regional Partnerships Leader - EMEA

East London, Eastern Cape Whatfix Inc.

Posted today

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Job Description

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors : Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

  • With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.

  • Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

  • The only vendor recognized as a Customers’ Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%

  • Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year

  • Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023

  • Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

  • On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

About the Role

We are seeking a Regional Partnerships Leader - EMEA to lead our Services alliance efforts in the region, working out of our London EMEA HQ. This is a player-coach role that will directly manage a portfolio of high-value Services partnerships while also leading and mentoring a small EMEA alliances POD. This position will operate in close alignment with our regional sales leadership and global partner teams to scale impact across top-tier accounts.

You’ll be directly accountable for critical partnerships, driving new business opportunities, shaping regional GTM motions, and elevating our presence within the Services Partnerships ecosystem. You will also coach and enable the regional partnerships team to meet their goals, while being hands-on in driving strategic deals and engagements.

The ideal candidate brings a combination of strong partnership DNA, the ability to work at CXO levels, and experience influencing cross-functional stakeholders in a fast-paced SaaS environment.

Responsibilities

  • Lead by example as a senior IC while managing and mentoring a high-performing regional partnerships team, ensuring alignment with regional and global partner goals

  • Develop and own the EMEA plan for the “alliance partner” in collaboration with stakeholders across the organization, with a focus on priority offerings and country-level execution

  • Build joint executive relationships and drive long-term partner programs across top Global Services accounts

  • Influence Sales leadership to jointly drive near- and long-term revenue growth from partnerships, while deepening cross-functional trust across regions

  • Partner with the global alliances team to ensure visibility and consistency across pipeline, GTM motions, and deal structuring

  • Coach the team on identifying strategic opportunities, shaping proposals, and closing deals. Step in to directly lead engagements at key accounts or with executive stakeholders as needed

  • Drive regional enablement and GTM alignment between Whatfix and Global Services partners, ensuring our value proposition is well understood and represented

  • Support and lead joint field marketing efforts and co-sell motions with Global Services partners

  • Maintain governance and drive accountability across active Global Services engagements—both sales- and post-sales

  • Represent EMEA partner priorities and insights into global partner strategy conversations

  • Own team OKRs and reporting metrics related to pipeline, sourced revenue, and partner-influenced deals

Requirements

  • MBA Degree or equivalent business experience

  • 8–12 years of total experience, with at least 2–3 years managing or mentoring partner/alliance teams in a B2B SaaS environment

  • 5–7 years of experience in Global Services alliances, preferably in a SaaS/ISV ecosystem

  • Proven experience navigating complex Global Services relationships across regions

  • Strong track record of sourcing and closing large co-sell deals

  • Experience in GTM campaign execution involving cross-functional teams across sales, marketing, and partner functions

  • Executive presence and comfort engaging C-level stakeholders

  • Excellent communicator and team coach with a high sense of ownership

  • Multilingual skills preferred — German and English proficiency strongly preferred; other European languages a plus

  • Willingness and ability to travel 50% or more across the region

  • Passion for mentoring, leading from the front, and scaling high-impact teams in fast-growth environments

Perks / Benefits

  • Mac shop, work with the newest technologies

  • 25 days of PTO for the calendar year and 8-10 public & bank holidays

  • Equity Plan

  • Paid paternal/maternal leave

  • Monthly cell phone & internet stipend

  • Paid UberEats lunches daily

  • Private medical insurance & health cash plan

  • Pension plan

  • Group Life Insurance plan

  • Team and company outings

  • Learning and Development benefits

At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively.

This role requires onsite work at our London office, located at 1 Kingdom Street, Paddington Central, London, W2 6BD. Relocation assistance is available.

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

Whatfix is an Equal Opportunity Employer and an E-Verify participant. All activities must comply with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.

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Public Sector Team Leader

East London, Eastern Cape Staff Unlimited

Posted 5 days ago

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Job Description

Public Sector Team Leader

Our client is seeking a highly motivated and experienced Public Sector Team Leader to join their team, based in East London.

Candidate will be responsible for a portfolio of buildings which will encompass the full function from lease onboarding to reconciling cash books.

Minimum Requirements:
  • Matric
  • Relevant Property Qualification
  • Diploma in Accounting / Finance advantageous
  • 2 years’ experience in Team Management / Supervisory (Non-negotiable)
  • Property experience (Non-negotiable)
  • Collections experience (Non-negotiable)
  • SAGE experience
  • MDA experience
  • Must be willing to travel
Duties:
  • Leasing administration, billing, and receipts / refunds
  • Accounts payable (debtors and creditors)

If you wish to apply for this position, please email your CV + supporting documentation to (Email Disabled) . If you have not been contacted within 2 weeks, consider your application unsuccessful.

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Centre-Based Team Leader

Eastern Cape, Eastern Cape The Faculty

Posted 17 days ago

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Job Description

The Faculty is a leading provider of online language education. We’re seeking a motivated, hands-on Team Leader to lead a team of online educators from our Durban office. If you’re energetic, organised, and passionate about education and leadership, we’d love to hear from you.

Duties & Responsibilities
  • Lead, coach, and support a team of educators
  • Monitor performance, quality, and scheduling
  • Liaise with internal departments
  • Conduct lesson observations and provide feedback
  • Handle escalations and ensure smooth operations
Minimum Requirements
  • Bachelor’s degree (any field)
  • Teaching/training experience is preferred
  • Leadership experience is preferred
  • Strong communication and problem-solving skills
  • Must be tech-savvy
  • MUST LIVE WITHIN 20 KM OF UMHLANGA, KZN
Working Hours & Remuneration

Rotational Shift Work:

  • Mon–Thurs: 07:00–19:00 / 19:00–07:00
  • Fri–Sun: 07:00–19:00 / 19:00–07:00

Remuneration:

  • Market-related & based on experience
Ready to make an impact?

Apply now and help us shape the future of global education!

Please be aware that we receive many applications. As a result, it may take up to three weeks for us to review your application. If you do not receive a response from us within three weeks of submitting your application, please consider it unsuccessful.

POPI Disclaimer: By applying for this position, you consent to The Faculty collecting and processing your personal information as part of the recruitment process. Your data will be treated per the Protection of Personal Information Act (POPIA). Please get in touch with us directly if you wish to withdraw your consent or have any queries about how your information is handled.

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Regional Partnerships Leader - EMEA

East London, Eastern Cape Whatfix Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors : Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

  • With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.

  • Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

  • The only vendor recognized as a Customers’ Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%

  • Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year

  • Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023

  • Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

  • On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

About the Role

We are seeking a Regional Partnerships Leader - EMEA to lead our Services alliance efforts in the region, working out of our London EMEA HQ. This is a player-coach role that will directly manage a portfolio of high-value Services partnerships while also leading and mentoring a small EMEA alliances POD. This position will operate in close alignment with our regional sales leadership and global partner teams to scale impact across top-tier accounts.

You’ll be directly accountable for critical partnerships, driving new business opportunities, shaping regional GTM motions, and elevating our presence within the Services Partnerships ecosystem. You will also coach and enable the regional partnerships team to meet their goals, while being hands-on in driving strategic deals and engagements.

The ideal candidate brings a combination of strong partnership DNA, the ability to work at CXO levels, and experience influencing cross-functional stakeholders in a fast-paced SaaS environment.

Responsibilities

  • Lead by example as a senior IC while managing and mentoring a high-performing regional partnerships team, ensuring alignment with regional and global partner goals

  • Develop and own the EMEA plan for the “alliance partner” in collaboration with stakeholders across the organization, with a focus on priority offerings and country-level execution

  • Build joint executive relationships and drive long-term partner programs across top Global Services accounts

  • Influence Sales leadership to jointly drive near- and long-term revenue growth from partnerships, while deepening cross-functional trust across regions

  • Partner with the global alliances team to ensure visibility and consistency across pipeline, GTM motions, and deal structuring

  • Coach the team on identifying strategic opportunities, shaping proposals, and closing deals. Step in to directly lead engagements at key accounts or with executive stakeholders as needed

  • Drive regional enablement and GTM alignment between Whatfix and Global Services partners, ensuring our value proposition is well understood and represented

  • Support and lead joint field marketing efforts and co-sell motions with Global Services partners

  • Maintain governance and drive accountability across active Global Services engagements—both sales- and post-sales

  • Represent EMEA partner priorities and insights into global partner strategy conversations

  • Own team OKRs and reporting metrics related to pipeline, sourced revenue, and partner-influenced deals

Requirements

  • MBA Degree or equivalent business experience

  • 8–12 years of total experience, with at least 2–3 years managing or mentoring partner/alliance teams in a B2B SaaS environment

  • 5–7 years of experience in Global Services alliances, preferably in a SaaS/ISV ecosystem

  • Proven experience navigating complex Global Services relationships across regions

  • Strong track record of sourcing and closing large co-sell deals

  • Experience in GTM campaign execution involving cross-functional teams across sales, marketing, and partner functions

  • Executive presence and comfort engaging C-level stakeholders

  • Excellent communicator and team coach with a high sense of ownership

  • Multilingual skills preferred — German and English proficiency strongly preferred; other European languages a plus

  • Willingness and ability to travel 50% or more across the region

  • Passion for mentoring, leading from the front, and scaling high-impact teams in fast-growth environments

Perks / Benefits

  • Mac shop, work with the newest technologies

  • 25 days of PTO for the calendar year and 8-10 public & bank holidays

  • Equity Plan

  • Paid paternal/maternal leave

  • Monthly cell phone & internet stipend

  • Paid UberEats lunches daily

  • Private medical insurance & health cash plan

  • Pension plan

  • Group Life Insurance plan

  • Team and company outings

  • Learning and Development benefits

At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively.

This role requires onsite work at our London office, located at 1 Kingdom Street, Paddington Central, London, W2 6BD. Relocation assistance is available.

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

Whatfix is an Equal Opportunity Employer and an E-Verify participant. All activities must comply with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.

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Aftermarket Team Leader M/F

Eastern Cape, Eastern Cape Groupe CFAO

Posted 5 days ago

Job Viewed

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Job Description

Technical & Services - Parts and / or Services

Position title

Aftermarket Team Leader M/F

Contract

Full-time

Summary Statement:

The purpose of this position is to ensure best management practices are followed in all areas of responsibility regarding departmental procedures and actions, promoting a customer-oriented service, to implement and uphold actions in line with company strategic vision and to operate the department profitably according to set targets. To aid, support and manage the Field Service, Workshop and site based Teams and Controllers, by ensuring best practice with quality and professionalism are always met to maintain customer satisfaction contributing to Profitable Operations.

Profile

Key Performance Areas:

  1. Overall responsibility to manage the team reporting to this position (manage team by means of continuous performance feedback, coaching and counselling to ensure ongoing improvement of performance, bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly / weekly team meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving HR practices in line with company strategic objectives, ensure effective inter-departmental and internal communication).
  2. To carry out routine maintenance checks as directed ensuring that all necessary service parts are available prior to attending customers site, all quoted work to be highlighted by liaison personally, with the customer.
  3. Proceed to customer’s premises as advised, report to the customer’s contact, locate equipment, diagnose fault, and once the fault has been diagnosed inform Service Coordinator and the customer of the approximate time of completion.
  4. Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition, and that the work has been carried out to the customer’s satisfaction.
  5. Provide technical assistance / coaching and on-the-job training to all Field Service Team members; overall responsibility to ensure quality of service (always ensure optimum response time and professional service, evaluation of technicians’ training needs and ensuring lack of knowledge / skills are addressed).
  6. Sound financial management of team in line with budget and department strategic objectives (ensure all company policies and set targets are met in the following areas: work in progress, service scheduling, debtors, profitability of maintenance contracts, warranty claims processing, service agreement growth targets, service agreements profitability, labor recovery targets, chargeable sales targets, team and department GP and contribution, management of overheads, managing debtors, perform service quality checks, vehicle (ASEC) and tool inspections, etc.).
  7. Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to.
  8. Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, ensure internal and external CSI targets are met, etc.).
  9. Ensure team contributions are focused to grow department in line with company requirements.
Job location

Africa, South Africa

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  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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