31 Team Coach jobs in South Africa

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support ourcore purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As globalthought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage theirmoney well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them ofwhat it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing quality service experience, we have a job for youwhere you can be your best in an environment that’s safe and nurturing.

Job Purpose

The Team Leader Coach supports a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates innovative solutions to gain efficiency. The role focuses on continuous improvement and customer-centricity across all service channels, including AI-powered chat, call centre operations and escalation management.

Areas of responsibility may include but are not limited to :

• Leading and building, dynamic high-performance teams who are multiskilled and operationally agile
• Agile coaching approach to improve both digital and human-led support interactions
• Drive new initiatives and changes within the team via change management processes
• Stay informed on fintech trends, cybersecurity practices, and digital compliance standards
• Act as a digital ambassador, encouraging digital adoption within your team and broader client service community
• Identify knowledge and skills gaps within their team through performance trend analysis and focus on increasing staff skills through targeted coaching
• Strategize, plans, design and conduct coaching interventions monthly that focus on closing identified gaps across the team
• Collaborate and share best practices and learnings with peers and other stakeholders to benefit the whole client service business
• Represent bank client services in different external forums by consistently articulating bank principles in building bank processes
• Consolidating and presenting team reports on performance, new initiatives, operational & people challenges in Manco’s
• Ensures awareness and knowledge of new systems functionality, review of SOP’s, products are embedded within the team
• Identify and reduce friction points that lead to escalations
• Ensure admin related to FAIS requirements, coaching, meetings and change management aspects are documented and saved centrally for auditing purposes
• Monthly incentive auditing, reviews and submissions to ensure accurate remuneration of bankers including monthly feedback in this regard

Special Conditions

• Full time, in office position
• Flexibility to work shifts, Monday to Sunday, including evenings, weekends and public holidays (24/7/365)

Experience & Education

• A bachelors degree with subjects relating to commerce
• Atleast 2-4 years working experience in a call centre environment including 1-2 years’ experience in the financial or banking industry
• 2-3 years leadership experience is advantageous
• Studying towards FAIS accreditation is advantageous
  

Personal attributes and Skills

• Passionate about leading, growing and developing people
• Digitally savvy and eager to learn about promote new technologies
• Motivating self, team and others as leadership is shared in the environment
• Influencing and persuading
• Excellent time management
• Detail focused with a commitment to accuracy and quality
• Pro-active / Taking initiative
• Ability to work under pressure
• Analytical thinking / problem solving
• Adaptable and thriving in a fast-paced environment
• Deadline conscious
• Knowledge of Excel, MS word, MS outlook, MS PowerPoint, Chat GPT and all new AI tools
• Strong interpersonal skills
• Ability to work independently with minimal supervision, as well as within a group
• Coaching skills
• Presentation and facilitation skills
• Knowledge of best practice in operations and leadership advantageous

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefitfrom a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/7 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors. Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UKand Luxembourg, Guernsey, South Africa and Mauritius.

We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Learning and Development Coach to join our global team.

Position Overview:

We are seeking an experienced, innovative Learning and Development (L&D) Coach to join our dynamic team within a highly regulated, global financial services business. This role requires a proactive and creative individual, passionate about delivering impactful training programs, incorporating the latest technological advancements to engage and support our employees’ continuous professional growth. This position will oversee a range of learning initiatives, from technical and regulatory training to essential soft skills development. This role combines facilitation, coaching, and program development to empower employees to reach their full potential and support business goals.

Responsibilities:

Learning Program Design & Delivery

• Deliver interactive workshops, training sessions, and coaching programs (in-person and virtual).
• Adapt delivery style to suit diverse learning needs and levels of experience.
• Work with stakeholders to identify training needs and performance gaps.
• Develop or customize training materials, e-learning modules, and supporting resources.
• Provide one-on-one or group coaching to support individual growth and performance improvement.
• Help learners apply knowledge to real-world work situations.

Technology Integration for Learning

• Implement and manage learning technologies and systems (e.g., Learning Management Systems, virtual learning tools, gamification, AI-based learning, etc.) to optimize training delivery.
• Stay up to date with emerging learning technologies and integrate them where applicable to enhance training impact.
• Drive digital transformation within L&D by creating engaging e-learning modules, video-based training, simulations, and interactive content.

Stakeholder Collaboration & Relationship Management

• Partner with internal stakeholders, including compliance, risk management, and senior leadership, to ensure training programs align with business goals and regulatory requirements.
• Create and enable a learning culture by engaging leaders and teams in the importance of ongoing skill development and professional growth.

Measurement & Continuous Improvement

• Conduct regular training audits to ensure compliance with industry standards and best practices.
• Develop a data-driven approach to measure employee performance pre- and post-training to ensure impactful learning outcomes.

Qualifications:

• Experience in Learning & Development, preferably within a regulated financial services industry.
• Excellent facilitation and presentation skills.
• Strong interpersonal and coaching skills, with the ability to motivate and inspire.
• Experience with instructional design principles and adult learning methodologies.
• Proficiency in delivering both face-to-face and virtual training.
• Strong organizational skills with attention to detail.
• Proficiency with Learning Management Systems (LMS), e-learning software, and virtual learning tools.
• Familiarity with tools for digital content creation, video editing, and multimedia design.
• Effective communication and interpersonal skills, with the ability to engage diverse audiences and build relationships across all levels.
• Certified Professional in Learning and Performance (CPLP), ATD, or similar L&D certifications are advantageous.

Being part of Sonata One provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission, and we all work together towards that one single goal. We also believe in being real. We are not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story.

• Private Medical Insurance – Comprehensive coverage to support your health
• Life Insurance – Peace of mind for you and your loved ones
• Income Protection – Financial support when you need it most
• Annual Leave – With extra days that grow the longer you’re with us
• Pension Scheme – Employee matched helping you plan confidently for the future
• Wellness Budget – Investing in your health with a gym membership
• Employee Assistance Program – Confidential, 24/7 support for life’s ups and downs
• Enhanced Maternity, Paternity & Adoption Leave – Because family matters
• Career Training & Development – Ongoing learning opportunities to help you grow
• Paid Volunteering Day – Take time to give back to causes you care about

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ELVTR is redefining online education by offering live, cohort-based courses led by top executives from global brands like Nike, Google, Netflix, and Meta. Our mission: to make elite career education accessible and transformational.

Since launching in 2019, we’ve grown into a global team of 140+ innovators, serving 10,000+ students worldwide. Every course is designed not just to impart knowledge but to drive tangible career outcomes. And we’re just getting started.

Position Overview:

ELVTR is looking for a compassionate, results-driven Career Coach to support students as they transition into new careers after completing our courses. You’ll provide personalized guidance, professional development support, and actionable strategies that help our students turn education into meaningful career outcomes.

This is a freelance, remote position open to candidates based in South Africa.

This role is for you if you’re:

• Passionate about helping people transform their careers and lives.
• A strong communicator who builds trust with diverse learners.
• Strategic, with a focus on measurable progress and clear outcomes.
• Organized, self-motivated, and thrive in a remote work environment.
• Curious about hiring trends, job market dynamics, and professional development.

Responsibilities

• Career Coaching: Provide one-on-one coaching to help students define their career goals and create actionable plans.
• Student Assessments: Evaluate student profiles to identify transferable skills and areas for development.
• Job Search Strategy: Develop tailored strategies, including resume refinement, LinkedIn optimization, and cover letter writing.
• Interview Preparation: Conduct mock interviews, offering feedback on delivery, storytelling, and communication.
• Job Search Techniques: Teach advanced methods like networking, cold outreach, and optimizing job boards.
• Employer Connections: Leverage industry knowledge and relationships to facilitate introductions to employers and mentors.
• Progress Tracking: Monitor student progress with measurable KPIs, maintaining detailed records of engagement and outcomes.
• Action Plans: Create and manage personalized career action plans, with clear milestones and regular check-ins.
• Confidence Building: Provide guidance on personal branding, soft skills, and overcoming psychological barriers like imposter syndrome.
• Collaboration: Work closely with product and content teams to offer feedback on market trends and curriculum enhancements.

• 3-5 years of experience in career coaching or talent development, guiding professionals or career changers through job transitions.
• Strong understanding of modern hiring practices, talent acquisition trends, and recruitment processes across industries.
• Expertise in CV/resume writing, LinkedIn optimization, and interview preparation with a results-driven approach to job search strategy.
• Exceptional communication and interpersonal skills, able to build rapport and provide direct, constructive feedback.
• Comfortable working with data to track goals, progress, and job search outcomes.
• Tech-savvy and proficient in digital tools like CRM platforms, Google Workspace, scheduling software, and virtual communication platforms (e.g., Zoom, Slack).
• Experience working with adult learners in remote or online environments is a plus.
• Professional certifications (e.g., ICF, CPRW, GCDF) are a strong plus.
  

• Competitive salary with performance-based bonuses.
• A collaborative, mission-driven team culture focused on real impact.
  
  

Why Join ELVTR:

• At ELVTR, you’re not just coaching careers — you’re changing lives.
• Every course unlocks new career opportunities. You’ll play a key role in making that transformation real.
• Make a measurable difference by guiding learners to real jobs.
• As we scale, so will your impact and professional growth.
• Be part of a mission-driven team that values innovation, collaboration, and results.
  
  

Join Us:

Ready to help people transform their careers? Apply now to become an integral part of ELVTR’s student success team.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

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**SHORT DESCRIPTION: ROLE SUMMARY** : Lead Trim, Chassis & Final Lines, be accountable for the production line, managing change, and coaching employees.
**POSITION DETAILS:**
+ Ensure production targets are met as outlined in Safety, Quality, Delivery, Cost, People, Maintenance, Environment (SQDCPME) Policy Deployment.
+ Maintain discipline & standardized processes in work areas as outlined in the Operation Instruction Sheet ( OIS), Work Element Sheet (WES) & the Work Balance Board (WBB) procedures.
+ Understand, Implement & Manage Ford's Production System (FPS).
+ Manage absenteeism levels, employee versatility & manning assignments in the area of responsibility.
+ Maintain the areas Quality Operating System (QPIP).
+ Manage and maintain your area scorecard by meeting your Quality targets (FRC) and sustainability.
+ Understand all EOL issues and plan accordingly on fixes and Permanent Corrective Action (PCA)
+ Participate in PIC Room, Verability Reduction Team (VRT), Ford Customer Product Audit (FCPA) & Zone Control Center (ZCC) requirements.
+ Understand, analyze & react to any TCF Concerns.
+ Create a conducive environment for continuous improvement and motivate employees.
+ Enforce Company Safety Regulations, Departmental Housekeeping, & Environmental Standards, maintaining a healthy & safe work environment (i.e., ISO 9000 / ISO 14000 & TS 16949 procedures).
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.
**PERFORMANCE MEASURES/ SUCCESS CRITERIA:**
+ Maintain discipline & standardized process in work areas as outlined in Operation Instruction Sheet (OIS), Work Element Sheet (WES) & Work Balance Board (WBB) procedures.
+ Results achieved around Quality and Volume in prior roles and indication in role around improving the indicators.
**KNOWLEDGE, SKILLS, and ABILITIES (KSA):**
+ Must have strong written and verbal communication skills
+ Experience in the Automotive industry.
+ Leadership in directing and Leading a Team.
+ Painter Charts and Problem Solving.
+ Green Belt Certification
+ Basic SPC Knowledge.
+ 8D Problem Solving.
+ Reading FIS Reports.
**QUALIFICATIONS & EXPERIENCE:**
+ National Diploma /Degree Mechanical/ Industrial/Electrical Engineering and Production/Operation Management Diploma or Relevant Qualification.
+ Minimum of 3-5 years within the Automotive Industry in Leading a section of employees.
+ Must have displayed proven capability of leading a team in a current or previous roles - provide Indicators and results achieved.
**Requisition ID** : 50023

**SHORT DESCRIPTION: ROLE SUMMARY** : Lead Trim, Chassis & Final Lines, be accountable for the production line, managing change, and coaching employees.
**POSITION DETAILS:**
+ Ensure production targets are met as outlined in Safety, Quality, Delivery, Cost, People, Maintenance, Environment (SQDCPME) Policy Deployment.
+ Maintain discipline & standardized processes in work areas as outlined in the Operation Instruction Sheet ( OIS), Work Element Sheet (WES) & the Work Balance Board (WBB) procedures.
+ Understand, Implement & Manage Ford's Production System (FPS).
+ Manage absenteeism levels, employee versatility & manning assignments in the area of responsibility.
+ Maintain the areas Quality Operating System (QPIP).
+ Manage and maintain your area scorecard by meeting your Quality targets (FRC) and sustainability.
+ Understand all EOL issues and plan accordingly on fixes and Permanent Corrective Action (PCA)
+ Participate in PIC Room, Verability Reduction Team (VRT), Ford Customer Product Audit (FCPA) & Zone Control Center (ZCC) requirements.
+ Understand, analyze & react to any TCF Concerns.
+ Create a conducive environment for continuous improvement and motivate employees.
+ Enforce Company Safety Regulations, Departmental Housekeeping, & Environmental Standards, maintaining a healthy & safe work environment (i.e., ISO 9000 / ISO 14000 & TS 16949 procedures).
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.
**PERFORMANCE MEASURES/ SUCCESS CRITERIA:**
+ Maintain discipline & standardized process in work areas as outlined in Operation Instruction Sheet (OIS), Work Element Sheet (WES) & Work Balance Board (WBB) procedures.
+ Results achieved around Quality and Volume in prior roles and indication in role around improving the indicators.
**KNOWLEDGE, SKILLS, and ABILITIES (KSA):**
+ Must have strong written and verbal communication skills
+ Experience in the Automotive industry.
+ Leadership in directing and Leading a Team.
+ Painter Charts and Problem Solving.
+ Green Belt Certification
+ Basic SPC Knowledge.
+ 8D Problem Solving.
+ Reading FIS Reports.
**QUALIFICATIONS & EXPERIENCE:**
+ National Diploma /Degree Mechanical/ Industrial/Electrical Engineering and Production/Operation Management Diploma or Relevant Qualification.
+ Minimum of 3-5 years within the Automotive Industry in Leading a section of employees.
+ Must have displayed proven capability of leading a team in a current or previous roles - provide Indicators and results achieved.
**Requisition ID** : 50023

Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefitfrom a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/7 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors. Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UKand Luxembourg, Guernsey, South Africa and Mauritius. We operate as #One Global Thread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Learning and Development Coach to join our global team. Position Overview: We are seeking an experienced, innovative Learning and Development (L&D) Coach to join our dynamic team within a highly regulated, global financial services business. This role requires a proactive and creative individual, passionate about delivering impactful training programs, incorporating the latest technological advancements to engage and support our employees’ continuous professional growth. This position will oversee a range of learning initiatives, from technical and regulatory training to essential soft skills development. This role combines facilitation, coaching, and program development to empower employees to reach their full potential and support business goals. Responsibilities: Learning Program Design & Delivery Deliver interactive workshops, training sessions, and coaching programs (in-person and virtual). Adapt delivery style to suit diverse learning needs and levels of experience. Work with stakeholders to identify training needs and performance gaps. Develop or customize training materials, e-learning modules, and supporting resources. Provide one-on-one or group coaching to support individual growth and performance improvement. Help learners apply knowledge to real-world work situations. Technology Integration for Learning Implement and manage learning technologies and systems (e.g., Learning Management Systems, virtual learning tools, gamification, AI-based learning, etc.) to optimize training delivery. Stay up to date with emerging learning technologies and integrate them where applicable to enhance training impact. Drive digital transformation within L&D by creating engaging e-learning modules, video-based training, simulations, and interactive content. Stakeholder Collaboration & Relationship Management Partner with internal stakeholders, including compliance, risk management, and senior leadership, to ensure training programs align with business goals and regulatory requirements. Create and enable a learning culture by engaging leaders and teams in the importance of ongoing skill development and professional growth. Measurement & Continuous Improvement Conduct regular training audits to ensure compliance with industry standards and best practices. Develop a data-driven approach to measure employee performance pre- and post-training to ensure impactful learning outcomes. Qualifications: Experience in Learning & Development, preferably within a regulated financial services industry. Excellent facilitation and presentation skills. Strong interpersonal and coaching skills, with the ability to motivate and inspire. Experience with instructional design principles and adult learning methodologies. Proficiency in delivering both face-to-face and virtual training. Strong organizational skills with attention to detail. Proficiency with Learning Management Systems (LMS), e-learning software, and virtual learning tools. Familiarity with tools for digital content creation, video editing, and multimedia design. Effective communication and interpersonal skills, with the ability to engage diverse audiences and build relationships across all levels. Certified Professional in Learning and Performance (CPLP), ATD, or similar L&D certifications are advantageous. Being part of Sonata One provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission, and we all work together towards that one single goal. We also believe in being real. We are not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story. Private Medical Insurance – Comprehensive coverage to support your health Life Insurance – Peace of mind for you and your loved ones Income Protection – Financial support when you need it most Annual Leave – With extra days that grow the longer you’re with us Pension Scheme – Employee matched helping you plan confidently for the future Wellness Budget – Investing in your health with a gym membership Employee Assistance Program – Confidential, 24/7 support for life’s ups and downs Enhanced Maternity, Paternity & Adoption Leave – Because family matters Career Training & Development – Ongoing learning opportunities to help you grow Paid Volunteering Day – Take time to give back to causes you care about Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Linked In Profile Website What is you desired salary? * Do you live within commutable distance of our offices? * Select. #J-18808-Ljbffr

Discovery Health

Health Coach – Independent contractor

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Health Transformation (DHT)

DHCT consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCT are:

Executive Wellness

Corporate Wellness

Health Coaches

Southern Rx Pharmacy and Discovery Medical Suppliers

Home Care

Hospital @ Home

Through its teams, DHCT aims to:

Provide quality care by bridging the gaps in the current market with high quality services

Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden

Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste

Brand differentiation by providing members with innovative services that leverage the latest health technology

About Health Coaches

Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of health care and improve a member’s quality of life.

Key purpose

To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members.

Competencies

• Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
• Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others
• Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her eff orts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Qualifications and Experience

• Clinical qualification accredited with a health professions body
• Knowledge of DH and Vitality products, benefits, funding, and policy rules
• Coaching experience advantageous
• Excellent communication skills, written and verbal
• Proficient in MS Excel, Word, PowerPoint

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Tracker requires the services of a Quality Assurance Assessor/Coach in the Sales Contact Centre. This is a permanent position based at their Head Office in Johannesburg. The successful candidate will be responsible for evaluating adherence to company policies/procedures and statutory requirements in line with Trackers customer service; sales and Compliance strategy.

Key Responsibilities:

1. Evaluate adherence to company policies/procedures and statutory requirements
2. Evaluate data captured by the customer service acquisitions department
3. Identify business risks
4. Build and enforce a customer centric & sales approach
5. Analyze QA results and identify development areas & trends for training purposes
6. Establish, build and maintain good relations with all business partners
7. Coach & develop a team
8. Communicate actively and effectively
9. Provide weekly/monthly reports and feedback to the supervisor/manager and other internal stakeholders
10. Visibility in their area of support
11. Conduct Calibration sessions
12. Involvement in adhoc projects

Minimum Requirements:

1. 3 years experience in Sales Contact Centre
2. 1 year Quality Assurance Coaching experience, preferably in a similar industry.
3. Accredited Assessor; RE5 & FAIS will be advantageous
4. Proficient in Microsoft Office suite
5. Strong understanding of customer service; sales & QA process
6. Sound Administrative, Analytical, Business writing, Communication, Presentation; Planning & Role play skills
7. Deadline driven and adherence to schedule
8. Logical thinking
9. Able to work independently

Benefits:

Medical Aid

Provident Fund

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Select how often (in days) to receive an alert:

Business Unit: Discovery Health

Function: Clinical

Date: 28 May 2025

Discovery

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Health Transformation (DHT)

DHCT consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCT are:

• Health Coaches
• Southern Rx Pharmacy and Discovery Medical Suppliers
• Home Care
• Hospital @ Home

Through its teams, DHCT aims to:

• Provide quality care by bridging the gaps in the current market with high quality services
• Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden
• Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste
• Brand differentiation by providing members with innovative services that leverage the latest health technology

About Health Coaches

Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of health care and improve a member’s quality of life.

Key purpose

To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members.
• Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
• Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others
• Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her eff orts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Qualifications and Experience

• Clinical qualification accredited with a health professions body
• Knowledge of DH and Vitality products, benefits, funding, and policy rules
• Coaching experience advantageous
• Excellent communication skills, written and verbal
• Proficient in MS Excel, Word, PowerPoint
• registered Dietitian or Biokineticist

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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