What Jobs are available for Systems Expert in South Africa?
Showing 128 Systems Expert jobs in South Africa
Technical Marketing Industrial Expert
Posted today
Job Viewed
Job Description
Hybrid
About You
You are a technical specialist with experience in the industry and have a sound and broad expertise in the application of refractory products, preferably in cement, glass, nonferrous or petrochemical industry. Your excellent cooperation and communication skills make it easy to act as an interface between RHI Magnesita and its customers. As a Technical Expert at RHI Magnesita you will work hand in hand with the departments Sales, Engineering and R&D as well as our production plants and pursue the common goal of ensuring customer satisfaction and long-term customer loyalty
In Addition, You Have
- At least 10 years of professional experience in technical Marketing of refractories and/ or in the application of refractories in the industrial environment.
- Experience in quality management systems would be a plus.
- Bachelor's or Master's degree (e.g., chemical engineering, mechanical engineering, ceramic engineering, materials engineering or metallurgical engineering).
- Good MS office skills.
- Should be proficient in English. Knowledge of French would be considered a differential.
- Distinctive problem-solving competence, strong customer orientation.
- Willingness to travel extensively, 40% of worktime would be used for visiting customers.
About The Job
The main purpose of this job is to spearhead technical marketing of RHI Magnesita products in the respective region by defining aggregate wise product strategies and implement target actions within agreed time frame to improve product performance and maximize profitability.
Your Tasks Will Include
- Resolve customer complaints and coordinate product failure analysis, trouble shooting and implementing solutions within target time frame to achieve customer satisfaction.
- Verify the effectiveness of the corrective and/or preventive actions implemented for their effectiveness
- Present & Review Products, Services, Solutions (value creation projects) at Key customers to gain edge over competition
- Create technical offers & proposals
- Provide technical expertise and detailed application knowledge of customer processes and refractory products to support the sales activities.
What We Bring To The Table
We are the acknowledged industry leader in innovative technology. Our company is defined by people. That's why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking and initiative. We are pragmatic, positive and optimistic.
- Challenging and diverse tasks within a multicultural and passionate working environment
- A responsible position within the Industrial Marketing & Technology Solutions team
- You can expect an attractive annual salary
- Health Insurance
- A pleasant working atmosphere and a dynamic, motivated and competent team
- We value a respectful and appreciative environment and cooperation with open decision-making processes
Do you recognize yourself in this role?
We are looking forward to your online application Please upload your resume and cover letter via our career page. Applications via e-mail will not be taken into consideration.
About RHI Magnesita
RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems and services. With more than 14,000 employees across more than 40 countries and € 3.1 billion in revenues we are the driving force of the refractory industry. But to deliver results for customers, that technology has to be put to work effectively. By people. That's why we attach so much importance to our employees. Do you want to know more? Check out
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Systems Engineer
Posted 26 days ago
Job Viewed
Job Description
- Bachelors degree in Chemical Engineering, Mechatronics/Electro-Mechanical Engineering, or a related field.
- Experience in process/system engineering, preferably in the vacuum pump or related industrial equipment industry. A graduate with the right attitude will be considered.
- Proficiency in SolidWorks (preferred) and CAD design.
- Proven project management experience with end-to-end project delivery.
- Knowledge of FDA, hygienic, ISO, and industry-specific standards.
- Strong technical knowledge across multiple industrial markets, including food, plastics, woodwork, medical, automotive, packaging, oil & gas, wastewater, and paper.
- Excellent communication, customer-facing, and critical thinking skills.
- Ability to travel occasionally for site visits, installations, or trade events.
- Analytical.
- Confident (not arrogant).
- Self-starter.
- Collaborative.
- Presentable.
- Effective communication skills.
- Energetic and motivated.
- Good presentation skills.
- Results-orientated.
- Systems sales-focused.
- Project Engineering and Design:
- Perform precise engineering calculations, prepare detailed technical drawings, and create Bills of Materials (BOMs).
- Design vacuum pump systems using SolidWorks or other CAD software, including 3D models and manufacturing drawings.
- Develop comprehensive operating procedures, installation manuals, and control philosophies.
- Ensure compliance with FDA, hygienic design, ISO, Busch quality, and industry-specific standards across food & beverage, pharmaceutical, medical, oil & gas, automotive, plastics, packaging, wastewater, and woodwork markets.
- Project Management:
- Lead projects end-to-end, including client engagement, proposals, design, procurement, installation, commissioning, and project close-out.
- Coordinate with global and local suppliers to source quality components within budget and timelines.
- Submit technical tenders and system proposals, managing delivery schedules and customer expectations.
- Oversee on-site installations, commissioning, and provide technical guidance.
- Ensure all projects comply with site safety regulations and quality standards.
- Client Support and Relationship Management:
- Support the Sales team with technical expertise, system proposals, tenders, and customer presentations.
- Provide after-sales technical troubleshooting and on-site problem solving to secure repeat business.
- Conduct on-site evaluations, customer training, and technical consultations.
- Drive positive customer experiences through proactive service and professional engagement.
- Help grow system sales and complex sales as part of a sales-focused company.
- Continuous Improvement and Reporting:
- Contribute to process improvement initiatives that streamline operations within the Systems Department.
- Expand the companys systems offering across industries.
- Produce accurate weekly, monthly, and project status reports to support decision-making.
- Deliver internal and external training sessions to colleagues and customers.
- Cross-Functional Collaboration:
- Collaborate closely with Sales, Service, Procurement, and Quality to ensure seamless project execution.
- Share technical expertise and feedback to improve workflows and support company-wide initiatives.
- Represent the company at trade shows, exhibitions, and industry events.
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Systems Engineer
Posted today
Job Viewed
Job Description
Two Oceans Marine Manufacturing was founded in 1989 and is a leading global manufacturer of custom and semi-custom power and sailing catamarans. The company is based in the Port of Cape Town.
Two Oceans Marine Manufacturing offers great long-term career prospects for committed employees.
Job Profile:
Reporting to the Lead Designer of the Project, The Systems Engineer will be Designing & Detailing of all systems (Mechanical and Electrical) for new products.
Duties and Responsibilities: Engineering and Design
· Design all systems and systems components to meet the manufacturers guidelines, functional requirements, and certification standards, ensuring suitability for manufacture, serviceability and that designs are within cost parameters.
· Create CAD Models (2D & 3D) & complete calculations for the design, specification of systems components and equipment for new product design or engineering change requests.
· Complete costing analyses and material forecasts for prototype development
· Research new parts or materials to evaluate viability as required for new product development or ECR projects, including cost comparisons to existing equivalents and providing materials forecasts to the logistics department, as required for the implementation of long-lead-time items.
· Prepare and ensure the BOM Specification is always correct and updated.
· Complete critical quality checks during new part prototyping or ECR implementation on all moulds, parts and installations related to drawings which were allocated to the incumbent.
· Full understanding on all system related designs, to name a few:
o Engine Installations
o Steering Installations
o Gas Installations
o Electrical / Digital switching Installation
o Airconditioning Installation
o Generator Installation
o Plumbing Installation
o Electronic Installation
Supporting Functions:
· Support the Logistics & Stores Departments with BOM queries, workstation allocation, general explanation of part usage and explanations on expected part or material usage on new products whenever a risk of shortfalls or obsolescence may exist.
· Support Warranty by providing technical feedback relating to warranty claims.
· Support Commissioning by answering any technical or BOM related queries and performing quality checks during the implementation of new products or engineering changes.
· Support Technical Purchasing by answering any technical queries.
· Support Project Management by providing constant feedback on the status of work for new projects. This includes, but is not limited to drawings, CNC files, BOM packs, and quality checks.
Qualifications and Experience:
· Ideal: BTech/B-degree (NQF Level 7) Engineering or related field.
· Experience: 3 years design experience in boat building industry, plus engineering degree (or relevant boat/yacht design qualification).
· Thorough understanding of design for manufacturing and build sequence.
Competencies:
· Proven work experience within the marine electronics industry.
· Familiarity with industry standards and certification requirements.
· Working knowledge of AutoCAD and a basic knowledge of Catia/Solidworks/Rhino.
· A Good knowledge of MS Office Programs.
· Computer skills – MS Office, Power Point, Excel, Word, Outlook, MS Project.
· Self-disciplined to research and investigate new technologies and passion for yachting.
· Good problem solving and analytical skills.
· Ability to work in a team.
· Excellent attention to detail.
· Good organisational and communication skills.
· Ability to systematically troubleshoot and problem solve.
· Self-Motivated.
· Ability to work under pressure and keep to strict deadlines.
· Ability to read and draft electrical and mechanical drawings and schematics
· A Basic knowledge of plumbing systems, mechanical systems, electronic systems, air-conditioning and ventilation systems (preferably in the marine/boat industry).
New Design Implementation and Support:
· Understand new design/project scope and identify possible process improvement and optimisation initiative, as well as means of implementation.
· Discuss new design/project with design department and relevant manufacturing support functions.
· Bill of Material support and allocation sequencing
· Identify possible risks involved with project relating to safety, time and quality.
· Implement action plan for prototype build, for example: build methodologies, sequencing of assembly together with parts delivery.
· Actively support the introduction of the build progress & provide feedback to design team and project management on any changes.
· Identify possible process improvement and optimisation initiative, as well as means of implementation.
· Review and update risks involved with project/design relating to safety, time and quality based on prototype in collaboration with project team.
· Work with design and manufacturing departments to correct build issues and mitigate risks identified.
· Set up a deliverables and immediate actions list for the roll out of design onto the production line, based on the prototype build.
· Provide general assistance and guidance to manufacturing line to ensure successful introduction of new models.
Requirements
· Proven track record in the Boat Building industry (5yrs+)
· Good verbal and written communication
· Effective business writing to report standard.
· Problem solving abilities.
· Excellent leadership.
· Excellent Interpersonal attributes.
· Advanced Microsoft applications (especially Excel).
· Expert knowledge of boat building activities.
· Full understanding of cross-functional interfaces with, and deliverables engineering, procurement – materials & sub-contracts, estimating, cost management, construction & commissioning, safety, quality, finance/accounting, and document controls.
SALARY IS NEGOTIABLE AND COMMESURATE WITH EXPERIENCE
Email CV to : Lee-
Job Types: Full-time, Temp to perm
Work Location: In person
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Systems Engineer
Posted today
Job Viewed
Job Description
Are you passionate about solving complex engineering challenges and leading innovative system
designs from concept to qualification? We are looking for a dynamic Systems Engineer to join our
high-performance team. This role is essential in ensuring system-level design excellence, technical
integrity, and the delivery of high-quality engineering solutions for our cutting-edge technologies.
This position is based at Hensoldt Radar, Retreat, in the southern suburbs of Cape Town.
Job Purpose:
As a Systems Engineer, you will be the design authority responsible for the functional and operational
performance of key systems across their full lifecycle. This includes system definition, architecture,
technical leadership, integration, verification, and validation. You will also provide technical
management support to project teams, including planning, risk management, and stakeholder
engagement.
Qualifications and Experience:
Bachelor's Degree in Engineering (Computer, Electronic, or Mechatronics preferred)
Experience in applying Model-Based Systems Engineering (MBSE) methodologies on large
projects is highly advantageous
Level Of Experience May Vary Depending On Seniority Required
PMP, PRINCE2, or related certifications would be a plus
Familiarity with defence and military standards (MIL-STD-810, MIL-STD-461, etc.)
Key Technical Skills
Strong foundation in mathematics, physics, and multidisciplinary engineering design principles
Proficient in engineering processes, lifecycle management, and review gates
Experience with systems architecture, requirements analysis, configuration item definition, and
trade-off studies
Competence in embedded software and hardware integration
Hands-on understanding of system verification, validation, testing, and acceptance with clients
Ability to define, own, and maintain comprehensive system data packs
Knowledge of tools and methods used in FMECA, reliability engineering, EMI/EMC
compliance, and environmental testing
Effective use of system engineering tools and documentation management
Key Responsibilities:
System Definition & Design
Define system architecture, technical specifications, and configuration items
Drive the requirements engineering process and manage baselines
Perform functional design, simulation, prototyping, and trade-off studies
Develop interface documents, specification hierarchies, and reliability programmes
System Verification & Validation
Plan and oversee system integration and performance testing
Coordinate with clients on acceptance testing and ensure compliance with system
specifications
Maintain validation traceability and documentation
Technical & Project Management Support
Support Project Managers in defining WBS, technical plans, and internal work contracting
Serve as the technical lead during integration and provide guidance to engineering teams
Identify, manage, and mitigate technical and project risks
Act as the technical interface with customers and external suppliers
Quality & Configuration Management
Serve as "Owner" of system requirements and system data packs
Manage change control, baseline integrity, and system safety documentation
Facilitate internal audits and ensure alignment with configuration management protocols
What We Offer:
HENSOLDT South Africa focuses on diversity, equity, and inclusion in our organizational strategy. We are committed to building a diverse and inclusive corporate culture that benefits our employees and delivers better outcomes for our clients. In line with our commitment to equal employment opportunities and our focus on diversity in the operational environment, we welcome applications from all ethnic groups. In line with HENSOLDT's commitment to equal employment opportunities and our focus on diversity in the operational environment, preference will be given to suitable candidates from designated groups.
Application Deadline:
11 September 2025
How to Apply:
Please submit your CV by applying directly on the HENSOLDT Careers page.
If you have not been contacted within 14 days of the closing date, please consider your application unsuccessful.
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Systems Engineer
Posted today
Job Viewed
Job Description
Location: Cape Town (hybrid, 2 office days per week) Experience: 3-5+ years
Design, build, and operate the core infrastructure across on-prem and cloud
Ensure security, reliability, and scalability of all systems supporting our e-commerce platform
Automate workflows with CI/CD pipelines and Infrastructure-as-Code principles
Monitor, troubleshoot, and optimize applications, networks, and infrastructure
Own incident response, root-cause analysis, and post-mortems
Hybrid in V&A Waterfront, Cape Town (2 days in-office)
Who we are at Tripco:LekkeSlaap is South Africa's leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is dedicated to delivering innovative solutions and maintaining high standards in travel technology.
Responsibilities:- Own design, implementation, and enhancement of on-prem and cloud infrastructure
- Maintain high system availability, optimize latency, and ensure resilient networking
- Safeguard systems via secrets management, access control, and container hardening
- Provide observability through logging, metrics, tracing, and alerts
- Drive CI/CD automation and consistent deployment workflows
- Build internal tooling and self-service frameworks for engineering teams
- Champion operational best practices: SLOs, error budgets, chaos testing, disaster recovery.
- 3–5+ years of experience in systems, infrastructure, or reliability engineering
- Strong Linux administration skills and production Docker experience
- Hands-on experience with Infrastructure-as-Code (Terraform, Ansible, or equivalent)
- Familiarity with cloud platforms (AWS preferred, GCP/Azure acceptable)
- Knowledge of networking concepts (DNS, HTTP, TLS, reverse proxies, load balancing)
- Security-focused mindset with experience in secrets management and system hardening
- Confident in incident management and problem-solving under pressure
- Strong process orientation, documentation habits, and discipline
- Comfortable working in a hybrid setup with at least two in-office days per week.
- Experience with HashiCorp stack (Nomad, Consul, Vault)
- Familiarity with PHP, Python, C++, or Rust workloads
- Observability tools (Datadog, Grafana, Loki, Sentry)
- E-commerce or travel sector experience
- Hybrid work setup (2 days in our office based in the beautiful Cape Town V&A Waterfront) – parking included
- Flexible start times
- Free lunch on in-office days
- Discovery Medical Aid contributions & Vitality Health subscription.
- Retirement Annuity fund contribution
- Flexible leave policy with 20 days of annual leave
- Get a half-day off every month (which adds up to 6 extra days)
- Digital nomad month (work from anywhere)
- Showers on site
- Travel vouchers and discounts
- High-end laptops and workstation setup for both in-office and home
- Team budget for learning, online courses, and developer conferences
- Regular team events and more
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Systems Engineer
Posted today
Job Viewed
Job Description
Job Requisition ID: 1882
Location:
Cape Town, ZA
Company: HENSOLDT SOUTH AFRICA (PTY) LTD
Are you passionate about solving complex engineering challenges and leading innovative system
designs from concept to qualification? We are looking for a dynamic Systems Engineer to join our
high-performance team. This role is essential in ensuring system-level design excellence, technical
integrity, and the delivery of high-quality engineering solutions for our cutting-edge technologies.
This position is based at Hensoldt Radar, Retreat, in the southern suburbs of Cape Town.
Job Purpose:
As a Systems Engineer, you will be the design authority responsible for the functional and operational
performance of key systems across their full lifecycle. This includes system definition, architecture,
technical leadership, integration, verification, and validation. You will also provide technical
management support to project teams, including planning, risk management, and stakeholder
engagement.
Qualifications and Experience:
Bachelor's Degree in Engineering (Computer, Electronic, or Mechatronics preferred)
Experience in applying Model-Based Systems Engineering (MBSE) methodologies on large
projects is highly advantageous
Level of experience may vary depending on seniority required
PMP, PRINCE2, or related certifications would be a plus
Familiarity with defence and military standards (MIL-STD-810, MIL-STD-461, etc.)
Key Technical Skills
Strong foundation in mathematics, physics, and multidisciplinary engineering design principles
Proficient in engineering processes, lifecycle management, and review gates
Experience with systems architecture, requirements analysis, configuration item definition, and
trade-off studies
Competence in embedded software and hardware integration
Hands-on understanding of system verification, validation, testing, and acceptance with clients
Ability to define, own, and maintain comprehensive system data packs
Knowledge of tools and methods used in FMECA, reliability engineering, EMI/EMC
compliance, and environmental testing
Effective use of system engineering tools and documentation management
Key Responsibilities:
System Definition & Design
Define system architecture, technical specifications, and configuration items
Drive the requirements engineering process and manage baselines
Perform functional design, simulation, prototyping, and trade-off studies
Develop interface documents, specification hierarchies, and reliability programmes
System Verification & Validation
Plan and oversee system integration and performance testing
Coordinate with clients on acceptance testing and ensure compliance with system
specifications
Maintain validation traceability and documentation
Technical & Project Management Support
Support Project Managers in defining WBS, technical plans, and internal work contracting
Serve as the technical lead during integration and provide guidance to engineering teams
Identify, manage, and mitigate technical and project risks
Act as the technical interface with customers and external suppliers
Quality & Configuration Management
Serve as "Owner" of system requirements and system data packs
Manage change control, baseline integrity, and system safety documentation
Facilitate internal audits and ensure alignment with configuration management protocols
What We Offer:
HENSOLDT South Africa focuses on diversity, equity, and inclusion in our organizational strategy. We are committed to building a diverse and inclusive corporate culture that benefits our employees and delivers better outcomes for our clients. In line with our commitment to equal employment opportunities and our focus on diversity in the operational environment, we welcome applications from all ethnic groups. In line with HENSOLDT's commitment to equal employment opportunities and our focus on diversity in the operational environment, preference will be given to suitable candidates from designated groups.
Application Deadline: 11 September 2025
How to Apply:
Please submit your CV by applying directly on the HENSOLDT Careers page.
If you have not been contacted within 14 days of the closing date, please consider your application unsuccessful.
Become our next pioneer. Apply now and become part of the HENSOLDT team
HENSOLDT is committed to diversity and an inclusive corporate culture. We therefore welcome all applications - regardless of origin, age, gender, disability, identity or ideology.
Job Segment: Systems Engineer, Testing, Project Manager, Quality Engineer, Risk Management, Engineering, Technology, Finance
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Senior Systems Engineer
Posted 7 days ago
Job Viewed
Job Description
What you will do:
Working in a customer-facing capacity, the Senior Systems Engineer’s day to day tasks will vary, including problem analysis, monitoring of logs, backups, patch management, project management, systems design and implementation, as well as overseeing and participating in the support of existing systems. They will participate in regular maintenance, reporting on performance of server related services, act as an escalation point for client queries and support requests, providing ongoing proactive and reactive support.
Requirements:
• Diploma/Bachelors in IT
• HP Professional Certifications are a key requirement: ideally HPE ASE (Storage), ATP or similar. Additional certifications from Microsoft, Cisco or other relevant vendors would be an added advantage. i.e. CCNA, MCSE, MCITP, MCSA, HP, VMWare, Veeam
• In depth experience with HPE Servers and Storage products including ProLiant, Alpha, Hyper Converged Infrastructure and Storage Works.
• Proven track record of designing, implementing, documenting, and supporting on-prem Client/Server environments as well as cloud solutions such as Microsoft 365, Azure Cloud Computing, SQL Server, and SharePoint.
• In depth knowledge of, and experience in designing, implementing, and supporting enterprise backup solutions, high availability, and business continuity plans.
• 6-7 years’ experience in the provision and support of core server infrastructure and associated services.
Technical Competencies: Directory Services Architecture planning and design Networking concepts; DNS, DHCP, TCP/IP, Routing Messaging Infrastructure Desktop infrastructure management Antivirus Patch Management VPN Technologies and concepts Proxy Management Virtualization Technologies Disaster Recovery Firewall technologies and principles Computer and network security principles Server Operating Systems Service Level Management ITIL.
i. Please note that this role is for Johannesburg.
ii. Preferred candidates should be in a position to commute relatively easily and with few complications.
NB! CV FORMAT MUST BE PDF
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IT Systems Engineer
Posted 13 days ago
Job Viewed
Job Description
Responsible position with corproate company based in Jhb South
Manage system availability and server capacity efficiently
Ensure incidents are managed and resolved promptly
Plan and implement system changes, including documentation and skills transfer
Oversee all aspects of daily IT operation
Supervise & develop performance of systems support operators
Conduct and facilitate internal audits in compliance with external audit rules
Perform all functions of Project Management
Ensure compliance with Gaming Board requirements and codes of conduct, policies and procedures
Work as part of a team or individually to deliver high quality standards consistently and accurately.
Essential pre-requisites
Matric (NQF 4)
IT related qualification (A+, N+, MCSE, CCNA, IT Diploma/Degree)
Verbal and written English skills (NQF 4)
Numeracy skills (NQF 4), good computer literacy (MS Office)
Minimum two to three years experience in an IT environment and one year experience 2nd or 3rd level IT
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Power Systems Engineer
Posted today
Job Viewed
Job Description
Electrical Power Systems Engineer – Telecommunications Infrastructure
Location:
Midrand, South Africa
Rate:
R336.86 per hour
Contract Duration:
12 Months
About the Role
We're seeking an experienced
Electrical Power Systems Engineer
to join our telecommunications infrastructure team. This role is responsible for the
review, implementation, and advisory
of electrical power systems — with a focus on
colocation sites
and
future technology deployments or upgrades
for our customers.
You'll ensure full compliance with
SANS
, apply
risk-based engineering principles
, and deliver
reliable, safe, and cost-effective power upgrades
to support network expansion and multi-operator sharing.
You will be accountable for the
review, approval, and design
of power solutions that enable our customers' network growth and sustainability.
Key Accountabilities
Power Applications & Review
- Review, validate, and provide consent for all co-location power application requests at Vodacom/Mast sites.
- Evaluate requests for technical and contractual feasibility, considering load capacity, redundancy, and commercial contracts.
- Conduct site condition analyses to identify risks or constraints impacting co-location or expansion.
- Provide well-documented approvals with clear technical rationales, ensuring timely communication with key stakeholders.
Risk-Based Engineering & Compliance Audit
- Apply
risk-based engineering principles
to all new power installations and upgrade projects. - Identify, assess, and mitigate risks before implementation.
- Ensure all power system activities comply with
SANS
, safety standards, and operational requirements.
Requirements
- Degree or Diploma in
Electrical Engineering
(or equivalent). - Proven experience in
telecommunications power systems
or related infrastructure. - Strong working knowledge of
SANS
. - Experience in risk assessment and compliance-based engineering.
- Excellent communication and documentation skills.
Why Join Us
Join a dynamic environment where you'll help drive
network innovation and reliability
across South Africa's telecommunications landscape. Play a critical role in enabling
next-generation connectivity
through safe, efficient, and future-ready power systems.
Would you like me to make a
shorter LinkedIn "Easy Apply" version
(optimized for mobile readers, around 150–200 words) as well? That version often performs better on LinkedIn job posts.
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IT Systems Engineer
Posted today
Job Viewed
Job Description
- Application Deadline: 20 November 2025
- Job Location: Bellville, Western Cape
- Job Title: IT Systems Engineer
- Education Level: Diploma
- Job Level: Intermediate
- Minimum Experience: 3 - 5 Years
Duties and Responsibilities:
- Compliance with the Ticket Lifecycle Management: focus areas include, but are not limited to:
- Respond to logged tickets, and log ticket if no ticket exists.
- Ensure tickets are classified & prioritised accurately.
- Ensure time entries are captured accurately, consistently, and timeously.
- Ensure ticket SLA and hours logged compliance.
- Provides regular and timely updates to all parties (internal and external) on incident statuses.
- Ensure quality communication and that updates and resolutions meet stakeholder requirements.
Requirements:
- Matric or NQF equivalent.
- A+ and N+ or equivalent.
- Microsoft MCSA or MCSE
- Experience in Microsoft 365 and Azure environments
- Certification or Degree in IT advantageous.
- Experienced working with ITIL and COBIT5 frameworks (certification will be advantageous).
- 3+ years practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician.
- Experience working in a service desk, customer service or call center environment.
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