20 Systems Analysis jobs in South Africa

Business Intelligence, Analysis & Systems Manager

Johannesburg, Gauteng SA Metal

Posted 2 days ago

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Job Description

Only applications through Dittohire will be considered. DO NOT send your CV/job application via email

JOB PURPOSE

The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

KEY RESPONSIBILITIES

Team Leadership & Management

  • Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
  • Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
  • Foster a collaborative environment that encourages knowledge sharing and high performance.
  • Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Application Support Management

  • Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
  • Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
  • Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
  • Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
  • Manage communication with business users regarding ticket status, resolution timelines, and system outages.

System Development Lifecycle (SDLC) Management

  • Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
  • Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
  • Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
  • Plan and execute seamless system deployments and deliver effective user training programs.

Strategic Project Development & Execution

  • Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
  • Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies.
  • Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
  • Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

Business Intelligence & Data Governance

  • Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
  • Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
  • Assist business with complex excel analysis.

QUALIFYING CRITERIA

  • Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
  • A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
  • At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
  • Demonstrable experience managing the full project lifecycle for software or system implementations.
  • Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
  • Solid understanding and practical experience with Master Data Management (MDM) principles.
  • Strong troubleshooting skills and root-cause analysis ability.
  • Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Working knowledge on translating business needs into technical specifications.
  • Experience in report writing and executive feedback.
  • Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

QUALIFYING ATTRIBUTES

  • Leadership: Strong ability to lead, inspire, and develop a high-performing team.
  • Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
  • Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
  • Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
  • Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
  • Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
  • Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

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RESEARCHER: WATER QUALITY (CHEMISTRY & DATA ANALYSIS)

The Agricultural Research Council

Posted today

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Job Description

permanent

• Conduct advanced research in water chemistry with a focus on agricultural and environmental applications.
• Develop and validate analytical methods for water quality assessment.
• Lead and contribute to national and international research projects.
• Publish research findings in peer-reviewed journals and present at scientific conferences.
• Supervise postgraduate students and mentor junior researchers.
• Collaborate with stakeholders, including government departments, industry partners, and academic institutions.
• Apply water quality expertise to irrigation systems, including the assessment of water suitability for agricultural use and the impact of irrigation practices on soil and crop health


• PhD in Chemistry, Environmental Science, Water Science, Water Resource Management or related field with a strong focus on water chemistry, biogeochemistry, freshwater and aquatic science.
• Proven experience in research, scientific inquiry and investigation, analysis and data management, modelling.
• Scientific publication and knowledge dissemination record.
• Experience in analytical instrumentation (e.g., ICP-MS, GC-MS, HPLC).
• Knowledge of water quality standards, regulations, and monitoring frameworks.
• Record of research collaboration and partnerships.
• Proven ability to function successfully in cross-cutting disciplinary teams.
• Excellent communication skills, written and verbal.
• Proven track record of mentoring, supervising and training students.
• Experience with field work and acquiring samples.
• Experience in irrigation-related research or water quality monitoring for agricultural applications.
• Valid code B & EB Driver’s licence and driving experience.

Enquiries: Dr AT Grundling, Tel:

CLOSING DATE FOR APPLICATIONS: 17 SEPTEMBER 2025

A competitive remuneration package will be congruent with the scope, responsibilities and the stature of the position. The appointment will be subject to a positive security clearance (as well as competency and leadership assessments).  
Preference will be given to designated groups in terms of the ARC Employment Equity Plan. The Agricultural Research Council is an equal opportunity employer and is committed to the principles and processes of Employment Equity Act.
Applications accompanied by a covering letter, detailed CV with at least three recent (3) contactable referees, certified copies of certificates, supporting documents and a copy of driver’s license must be attached on the form. 
A SAQA evaluation report must accompany foreign qualifications. Incomplete applications will not be considered. Applicants who do not receive any response four (4) weeks after the closing date must regard their applications as unsuccessful. Permanent appointments are subject to six (6) months’ probation period. The organisation reserves the right not to appoint.

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Process Improvement Specialist

Sandton, Gauteng Pele Energy Group

Posted 21 days ago

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Job Description

We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization, ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. The role involves analyzing existing processes, identifying areas for optimization, and implementing solutions that streamline workflows, reduce waste, and improve product and service quality.

Requirements

Process Analysis and Assessment
  • Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement.
  • Map and document processes using flowcharts, process mapping software, and other relevant tools.
Process Optimisation & Continuous Improvement
  • Identify and implement process improvements aligned with ISO 9001:2015, ISO 55000 (Asset Management), and best practices in renewable energy and infrastructure projects.
  • Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs.
  • Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation.
  • Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations.
Data Collection, Performance Monitoring, and Reporting
  • Collect and analyse operational data to track efficiency, identify trends, and validate improvements.
  • Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules.
  • Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements.
Compliance and Risk Management
  • Ensure all process improvement initiatives align with the organisation’s Quality Management System (QMS) and ISO 9001:2015 standards.
  • Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps.
  • Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities.
Cross-Functional Collaboration & Stakeholder Engagement
  • Work closely with internal business unit teams to implement and sustain improvements.
  • Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes.
  • Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements.
Digital Transformation & Technology Integration
  • Support the implementation and optimisation of digital tools, including ERP systems, SharePoint, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems).
  • Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort.
  • Ensure alignment between process improvements and the organisation’s IT and data strategy.

Desired Skills & Qualifications

Education
  • Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies.
Experience
  • 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors.
  • Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous.
  • Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO 55000 (Asset Management) is an advantage.
  • Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred.
  • Experience working in solar PV plant construction, operation, and asset management is a plus.
Skills
  • Process Analysis and Design.
  • Quality Management Systems.
  • Improvement Methodologies.
  • Data Analysis and Problem-Solving.
  • Project Management.
  • Communication and Interpersonal Skills.
  • Software Proficiency.
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Manager, MIS & Process Improvement

Johannesburg, Gauteng Standard Bank of South Africa Limited

Posted 21 days ago

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Job Description

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations,

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Support Process Improvement Lead

Iqtalent

Posted 21 days ago

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Job Description

workfromhome

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

  • Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
  • Offer actionable insights to the product team to elevate the customer experience.
  • Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
  • Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
  • Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
  • Evaluate data and observe trends within core pods to propose enhancements.
  • Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
  • Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
  • Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
  • Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

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Manager, mis & process improvement

Johannesburg, Gauteng Standard Bank Of South Africa Limited

Posted today

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Job Description

permanent
Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations,
This advertiser has chosen not to accept applicants from your region.

Support process improvement lead

Iqtalent

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50 M in 2023, doubling our valuation to $12 B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. Support Process Improvement Lead – Responsibilities: Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement. Offer actionable insights to the product team to elevate the customer experience. Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments. Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team. Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation. Evaluate data and observe trends within core pods to propose enhancements. Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives. Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders. Lead cross-functional projects to enhance customer support workflows and reduce resolution time. Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance. Job Summary: The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge. Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Provided computer equipment tailored to your role Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including We Work access where available At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. #J-18808-Ljbffr
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Firm-level and tax analysis using micro data

Pretoria, Gauteng United Nations University

Posted 1 day ago

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Job Description

Firm-level and tax analysis using micro data

An important element of economic growth and transformation relates to the characteristics, determinants and behaviours of firms. Firms are the economic agents that interact at the micro level but ultimately shape aggregate economic trajectories.Firm level data has high potential for enhancing understanding of these interactions as the heterogeneous characteristics of firms are not masked.

Offer and expectations

The specific objectives of this request for research proposals are:

  • To obtain policy-relevant research findings on the determinants of productivity, investment, employment, exports, profitability and output by different firms with different characteristics (incl. size, sector, ownership, export intensity, degree of competition faced, age, past behaviour, and skills makeup). Also, where possible, to examine dynamic decision making effects on outcomes.
  • To obtain research findings relevant to government policy questions on the impact of tax incentives (e.g. research & development, MIDP, learnership, section 12I manufacturing) and non-tax incentives on investment, value-add, job creation, capital/labour intensity and growth.
  • To obtain economic analyses that could improve policymakers’ insights on issues pertinent to base erosion and profit shifting, including but not limited to corporate leverage and structuring, interest expense in relation to earnings, and linkages between R&D expense and the creation of intangibles.
  • To analyse depreciation allowances claimed by companies by asset class and/or sector, and how this relates to economic depreciation of assets.
  • To obtain economic analysis that improves the understanding of tax behaviour of individuals and firms.

Researchers with successful proposals will gain access to generally inaccessible data sets located at the National Treasury, subject to agreed restrictions to preserve confidentiality. It is important to highlight that, as of this call, the data are only made available to researchers while physically on National Treasury premises in Pretoria.An inventory of potential data sets is appended to this RFRP.

Proposal submission

Submission of proposals is done electronically using appropriate form on the left column of this page. There are three forms to select from; one for individuals, another for groups of individuals and a third one for NGOs. The deadline for submitting proposals is 29 February :59 EET. See full request for research proposals for detailed proposal submission details.

Any questions on the proposal process should be sent to 22February 2016. All queries and responses will be published on this announcement page after this date.

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Continuous Improvement Process & SLA Management Specialist - November

Gauteng, Gauteng ATNS SOC Limited

Posted 21 days ago

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Job Description

Continuous Improvement Process & SLA Management Specialist - November

Listing reference: atns_

Listing status: Online

Apply by: 27 November 2024

Position summary

Job category: Admin, Office Support and Services

Location: Bedfordview

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

ATNS

Introduction

Applications are invited for the position of Continuous Improvement Process & SLA Management Specialist (Grade 8) based at Bruma. The successful applicants will be reporting to the Head of Business Process and Continuous Improvement.

Major Activities

Implement continuously improved Business Processes - Implement, design, develop and model our Business Process continuous improvement process to the Plan-Do-Check-Act Principle (PDCA) quality Kazen methodology that is also aligned to ISO 9001:2015. Support the Head of BP & Continuous Improvement in developing, implementing, and managing the Business Services strategy aligned to the vision and culture of the organisation and business strategy of ATNS. Implement continuous improvements by analysing and evaluating existing business processes. To determine and outline areas of business process improvement opportunities and automation to address bottlenecks and suboptimal processes. Conduct workshops with business units to identify process improvements. Assist the Head to recommend and advise the business about the identified process improvements or changes. Develop action plans and implement process improvements. Monitor implementation of the approved business process improvements. Manage and oversee all aspects of implementing approved business process improvements, including project scopes and schedules. Monitor and measure the benefits of change implementation. Collaboration with Process owners to effectively implement and comply with defined processes. Manage the documentation of current operations, recommend improvements, and evaluate the efficiency of changes made to business processes. Define and implement the change process from request to approval and publishing. Identify risks and issues in business processes and systems. Implement Business Process governance. Assist with performing ongoing analyses on business processes related to productivity, quality, costs, and time management. Assist the Head in converting key business metrics into the business process and reporting against agreed BP metrics weekly, monthly or ad-hoc as required. Perform root cause analysis, resolve business process problems, and report accordingly through the BP team. Facilitate workshops to solicit requirements and verify business processes. Train employees of the business process system and integration into departmental working plans and instructions. Submit BP written reports to the Head of BPCI. Assist the Head of BPCI in monitoring and measuring the benefits of post-process implementation to ensure product quality and efficiency through audits.

SLA Development - Assist the head with the Management of interdepartmental SLA. Facilitate the development of interdepartmental SLAs with Business units. Assist the Head to monitor performance as per the set targets. Assist the Head and HC with a period review of the performance against the set obligations.

BPM Maturity Level - Assist the Head with coordinating the improvement of the BP Maturity level. Collaborate with the eternal provider to assess the Maturity level. Assist the Head with the implementation of the defined recommendation to the next maturity level.

Client - Maintain strong relationships with Process Owners. Evaluate alignment to defined processes by departments. Liaise with other departments, customers, and supplier service providers. Collaborate and work closely with business resources. Define Business Processes with the business units. Supervise clients to deliver and maintain business processes. Engage with personnel at all levels, internally about Business process matters.

Governance - Participate in the Business Services action Governance process. Support the Head of BP&CI to develop business process policies, standards, and methodology. Assist in Process Management Governance. To apply proper controls using defined BPM standards and methodology.

Minimum Qualifications

  • NQF Level 7 Qualification in IT, Project and Programme management, Business Management or a related field.
  • Business Process, Quality Management, and Six Sigma Certification would be an advantage.
  • Minimum required experience of 4-7 years in the business process environment.

If you have not been contacted within 3 weeks of the closing date of this advert, please accept that your application was unsuccessful.

ATNS is an equal opportunity employer that strives to achieve a diverse workforce broadly representative of our people. This position will be filled in line with the objectives of ATNS’ Employment Equity Plan and therefore candidates from designated groups as per the Employment Equity Act of 1998 are encouraged to apply.

People living with disabilities will be given preference in line with the with the EE Plan.

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Continuous improvement process & sla management specialist - november

Gauteng, Gauteng ATNS SOC Limited

Posted today

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Job Description

permanent
Continuous Improvement Process & SLA Management Specialist - November Listing reference: atns_ Listing status: Online Apply by: 27 November 2024 Position summary Job category: Admin, Office Support and Services Location: Bedfordview Contract: Permanent Remuneration: Market Related EE position: No About our company ATNS Introduction Applications are invited for the position of Continuous Improvement Process & SLA Management Specialist (Grade 8) based at Bruma. The successful applicants will be reporting to the Head of Business Process and Continuous Improvement. Major Activities Implement continuously improved Business Processes - Implement, design, develop and model our Business Process continuous improvement process to the Plan-Do-Check-Act Principle (PDCA) quality Kazen methodology that is also aligned to ISO 9001:2015. Support the Head of BP & Continuous Improvement in developing, implementing, and managing the Business Services strategy aligned to the vision and culture of the organisation and business strategy of ATNS. Implement continuous improvements by analysing and evaluating existing business processes. To determine and outline areas of business process improvement opportunities and automation to address bottlenecks and suboptimal processes. Conduct workshops with business units to identify process improvements. Assist the Head to recommend and advise the business about the identified process improvements or changes. Develop action plans and implement process improvements. Monitor implementation of the approved business process improvements. Manage and oversee all aspects of implementing approved business process improvements, including project scopes and schedules. Monitor and measure the benefits of change implementation. Collaboration with Process owners to effectively implement and comply with defined processes. Manage the documentation of current operations, recommend improvements, and evaluate the efficiency of changes made to business processes. Define and implement the change process from request to approval and publishing. Identify risks and issues in business processes and systems. Implement Business Process governance. Assist with performing ongoing analyses on business processes related to productivity, quality, costs, and time management. Assist the Head in converting key business metrics into the business process and reporting against agreed BP metrics weekly, monthly or ad-hoc as required. Perform root cause analysis, resolve business process problems, and report accordingly through the BP team. Facilitate workshops to solicit requirements and verify business processes. Train employees of the business process system and integration into departmental working plans and instructions. Submit BP written reports to the Head of BPCI. Assist the Head of BPCI in monitoring and measuring the benefits of post-process implementation to ensure product quality and efficiency through audits. SLA Development - Assist the head with the Management of interdepartmental SLA. Facilitate the development of interdepartmental SLAs with Business units. Assist the Head to monitor performance as per the set targets. Assist the Head and HC with a period review of the performance against the set obligations. BPM Maturity Level - Assist the Head with coordinating the improvement of the BP Maturity level. Collaborate with the eternal provider to assess the Maturity level. Assist the Head with the implementation of the defined recommendation to the next maturity level. Client - Maintain strong relationships with Process Owners. Evaluate alignment to defined processes by departments. Liaise with other departments, customers, and supplier service providers. Collaborate and work closely with business resources. Define Business Processes with the business units. Supervise clients to deliver and maintain business processes. Engage with personnel at all levels, internally about Business process matters. Governance - Participate in the Business Services action Governance process. Support the Head of BP&CI to develop business process policies, standards, and methodology. Assist in Process Management Governance. To apply proper controls using defined BPM standards and methodology. Minimum Qualifications NQF Level 7 Qualification in IT, Project and Programme management, Business Management or a related field. Business Process, Quality Management, and Six Sigma Certification would be an advantage. Minimum required experience of 4-7 years in the business process environment. If you have not been contacted within 3 weeks of the closing date of this advert, please accept that your application was unsuccessful. ATNS is an equal opportunity employer that strives to achieve a diverse workforce broadly representative of our people. This position will be filled in line with the objectives of ATNS’ Employment Equity Plan and therefore candidates from designated groups as per the Employment Equity Act of 1998 are encouraged to apply. People living with disabilities will be given preference in line with the with the EE Plan. #J-18808-Ljbffr
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  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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