What Jobs are available for Surgical App in South Africa?
Showing 2 Surgical App jobs in South Africa
Medical Software Support Agent
Posted today
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Job Description
Elle Health is a healthcare technology company. Our goal is to reduce the administrative burden of running a successful medical practice using innovation and technology.
We are looking for a senior energetic, driven, and smart software support person in Pretoria to join our rapidly growing health-tech team.
Responsibilities:
- Visiting medical practices in Gauteng to provide on-site support for Elle's web-based medical billing software.
- Building relationships with practice staff and answering their questions about Elle's services.
- Troubleshooting technical issues and providing solutions.
- Training practice staff on how to use Elle's services effectively.
- Providing feedback to the Elle team on customer needs and product improvements.
Ideal candidate characteristics:
- Passion for Customer Service: You should enjoy interacting with customers and helping them resolve issues.
- Tech-savvy: You should be capable of troubleshooting technical computer software problems.
- Energetic: You should have a positive attitude and be energetic.
- Competitive: Competitiveness should be part of your DNA. You should love winning.
- Intelligent: You should be smart and open to always improving yourself and your team's processes.
- People Person: You should enjoy forming and maintaining relationships.
- Strong Communicator: You should be a strong verbal and written communicator.
- Organized: You should be very organized in multiple aspects.
Requirements:
- 2-4 years of sales experience with a proven track record.
- Experience in the medical billing industry is advantageous.
- Own car that can be used for work purposes. Valid driver's license.
- Tertiary qualifications are beneficial.
- Fluent in English. Additional languages are advantageous.
Compensation and benefits:
- Competitive salary with a commission structure.
- Fleet card, mobile phone, and laptop.
- Opportunities for career growth and development.
Join our close-knit team of high-performing young professionals who are excited about making a difference in the world. If you are passionate about sales, technology, and making a positive impact, we want to hear from you.
Job Type: Full-time
Pay: R15 000,00 - R25 000,00 per month
Application Question(s):
- Do you have any medical industry experience? Please elaborate.
- Are you technologically proficient? Please elaborate.
- Hoe goed is jou Afrikaans?
- Please sell yourself.
- What are your salary expectations?
- Do you have your own car? Is it reliable?
- Which suburb do you stay in? How long would your commute to Lynnwood be?
Work Location: In person
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Medical Software Support Technician
Posted today
Job Viewed
Job Description
Role:
Medical Software Support Technician
Location:
Hybrid (Johannesburg)
Type:
Full-time
Applications Close:
7
th
October 2025
About Docotela
Docotela is a telehealth platform in South Africa, dedicated to making healthcare more affordable, accessible, and preventative through digital innovation. We're on a mission to transform lives with virtual doctor consultations, and we need a tech-savvy, solutions-driven IT Support Technician with proven experience in a medical software company to join our growing team. We're looking for a candidate who can ensure our platform runs smoothly, our doctors and patients receive world-class support, and that we continue to meet the highest standards of security, compliance, and care. If you have experience working in a medical software company, are a technically skilled, solutions-driven professional passionate about healthcare innovation, this is the role for you.
Key Responsibilities
Platform & Website Management
· Maintain and optimise our telehealth platform and website, ensuring uptime, speed, and seamless user experience.
· Manage and troubleshoot bugs, plugin conflicts, and front-end performance issues.
API & System Integrations
· Support integration of APIs with partners
· Monitor, troubleshoot, and resolve integration failures, escalating where necessary.
Doctor, Patient & Client Support
· Provide responsive IT support for doctors and patients accessing the platform.
· Train healthcare professionals and clients on platform features and digital health tools.
· Create simple guides, FAQs, and troubleshooting documentation to empower non-technical users.
Secure Data & File Handling
· Manage secure file transfers (SFTP) and ensure encryption of sensitive healthcare data.
· Extract data for the onboarding of clients.
· Proactively monitor for data risks and escalate breaches or potential vulnerabilities.
· Ensure compliance with POPIA and all relevant legal frameworks in data processing
Compliance & Privacy
· Apply working knowledge of POPIA, HPCSA telemedicine guidelines, and healthcare privacy regulations.
· Ensure data security policies are implemented across all IT processes and tools.
· Support audit readiness by maintaining accurate IT logs and security reports.
Training Content & Knowledge Sharing
· Partner with the Marketing and Clinical Teams to develop engaging multimedia training materials (videos, infographics, guides).
· Standardise IT onboarding processes for doctors, patients, and client organisations.
Afterhours Support
Provide afterhours support to clients and staff for critical incidents.
Ensure client systems and updates run smoothly outside of business hours.
What We're Looking For
· Essential: Previous experience working for a medical software company (e.g., EMR/EHR, practice management, telehealth systems).
· Diploma/degree in Information Technology, Computer Science, or Health Informatics (preferred).
· 1–3 years of experience in IT support, SaaS, or healthcare technology.
· Familiarity with telehealth, EMR/EHR systems, or digital healthcare platforms.
· Strong skills in website maintenance (WordPress, or similar CMS), troubleshooting, and performance optimisation.
· Working knowledge of HTML, CSS, JavaScript, Python for basic customisation and bug fixes.
· Experience with API integration support.
· Knowledge of secure file transfer protocols (SFTP) and encryption practices.
· Practical understanding of POPIA, GDPR, or equivalent healthcare data regulations.
· Ability to create multimedia training (Loom, Canva, or similar).
· Strong communicator with the patience to support healthcare professionals and patients of varying technical literacy.
· Self-starter who thrives in a fast-paced, impact-driven healthtech environment.
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