346 Support Technician jobs in South Africa

Company : TSU Group Holdings

Location : Strand, Western Cape

Position Type : Full-time

Overview :

TSU Group Holdings is seeking a dedicated and experienced Junior Desktop Support Technician to join our dynamic team. The ideal candidate will have a minimum of three years of experience working on a helpdesk and a proven track record in providing exceptional technical support. This position offers an exciting opportunity to contribute to the maintenance and enhancement of our IT infrastructure while gaining valuable experience within a thriving organization.

Responsibilities :

• Provide first-line technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues efficiently and effectively.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve software applications, operating systems, and peripheral device issues.
• Assist with user account management, including creating, modifying, and deactivating accounts as needed.
• Collaborate with senior IT staff to escalate complex technical issues and follow up until resolution.
• Perform routine maintenance tasks such as software updates, system backups, and endpoint management.
• Document support activities, procedures, and resolutions for future reference.
• Participate in IT projects and initiatives, providing technical assistance and support as required.
• Stay informed about emerging technologies and industry best practices to enhance technical skills and knowledge.

Requirements :

• Minimum of three years of experience working on a helpdesk or in a desktop support role.
• Proven track record in providing technical support and troubleshooting IT issues.
• Solid understanding of Windows operating systems (Windows 10 / 11), Microsoft Office Suite, and common desktop applications.
• Experience with desktop hardware setup, configuration, and troubleshooting.
• Familiarity with basic networking concepts and protocols.
• Strong communication and interpersonal skills with the ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• ITSM Experience preferably N-Able as well as Office 365 Admin
• Own Vehicle with Valid Driver's License.

Benefits :

• Competitive salary commensurate with experience.
• Opportunities for career growth and professional development within a leading organization in the industry.
• Collaborative and supportive work environment with a focus on teamwork and innovation.

Notice :

Please note that by applying for this position, you agree to a criminal check, credit check and a polygraph.

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SUMMARY:

Company based in Centurion Gauteng is looking for an (SigmaNEST) Software Support Technician to join their team.

Recruiter:

MC Technology Staffing

Job Ref:

JHB000680/KdV

Date posted:

Monday, July 14, 2025

Location:

Centurion, South Africa

Salary:

Monthly

SUMMARY:

Company based in Centurion Gauteng is looking for an (SigmaNEST) Software Support Technician to join their team.

As part of the technical support staff, the software support technician will work on our SigmaNEST software to identify issues, assist with customers queries and implement solutions as needed. The ideal candidate will have the ability to learn quickly and need to be able to manage their workload effectively.

POSITION INFO:

Responsibilities:

Technical Support

• Provide first-level support for customer concerns and issues regarding software installation and operation.
• Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
• Customer notification and workflow coordination and follow-up to maintain service level agreements.
  
  

• Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
• Provide engineering support of our incoming tickets, including extensive troubleshooting
• Travel up to 25% of the time
  
  

• Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
• Provide technical sales support demonstration and competitive analysis (benchmarking).
• Create technical documentation of issues and their solutions to help future efforts and resolutions
• Document complaint reports and troubleshooting steps
  
  

• Ability to provide step-by-step technical help, both written and verbal
• Ability to work independently and meet multiple deadlines
• Ability to diagnose and troubleshoot basic technical issues
• Proficiency in Microsoft Office and Windows
• SQL Database & Delphi Experience is a plus
  
  

• +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
• A passion for the manufacturing industry and helping client solve problems
• A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.
  
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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WNS Cape Town, Western Cape, South Africa

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Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us? We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our five people promises, keeping employee experience at the core. Experience a culture of outperformance, engagement, celebration, and contribute to society through our WNS Cares Foundation, supporting meaningful initiatives and making an impact in the community.

Job Description

The purpose of the Program Analyst role is to support and maintain the IT Desktop Services & infrastructure through incident management, fault diagnosis, repair, preventative maintenance, and daily service tasks. This role requires working shifts on a 24/7 rotation to support various customers. Tasks include:

• Maintaining and supporting WNS business applications, ensuring reliability, availability, and sustainability of information and communication resources.
• Managing tickets, incidents, prioritization, and escalations efficiently.
• Installation, diagnosis, maintenance, and repair of PC hardware, telephony, and related hardware.
• Proactively identifying risks, minimizing downtime, and suggesting solutions.
• Responding to incidents and problems, escalating when necessary.
• Providing desktop support to all departments and users, including hardware, software, and telecommunications.
• Diagnosing and repairing system faults within SLA agreements.
• Completing tasks to high standards and within timescales.
• Escalating incidents appropriately to Tier 3 Support.
• Configuring and supporting VoIP phones.
• Ensuring VOIP/Video Conference facilities are available and tested daily.
• Supporting US and UK hours, weekends, holidays, and after-hours work as required.

Qualifications

IT Qualification and Grade 12 minimum.

• Entry level

• Full-time

• Information Technology

• Outsourcing/Offshoring

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• Provide first-line support for user issues including hardware, software, connectivity, and ERP system troubleshooting
• Handle support tickets via the helpdesk system promptly and in alignment with SLA expectations
• Assist in managing user account provisioning, deactivation, and routine account administration
• Maintain high levels of customer service, ensuring clear communication and issue resolution
• Update and utilize IT documentation, including internal FAQs and SOPs, to aid self-service and knowledge sharing
• Travel to nearby sites when necessary to assist with in-person user support or issue resolution that cannot be completed remotely

• Install and replace network equipment (routers, switches, APs) with minimal disruption
• Set up, configure, and maintain end-user devices (PCs, printers, phones, etc.)
• Support VoIP infrastructure by ensuring phone hardware and software extensions are functioning optimally
• Perform basic CCTV support tasks including infrastructure checks and uptime reporting
• Assist with the roll-out of time and attendance tracking devices nationally
• Travel to sites for the installation, replacement, or relocation of IT infrastructure, including network equipment, end-user devices, and clocking systems (e.g. tablets in clocking cases)

• Ensure daily backups are successfully completed for critical data, including financial systems
• Participate in biannual verification of backup completeness and national system checks
• Comply with company security policies by enforcing proper access controls and data handling protocols
• Implement and monitor endpoint security measures as instructed (e.g. encryption, antivirus, patching)

• Tag and scan IT assets, ensuring records are up to date and accurate
• Report missing or unaccounted-for equipment for timely investigation
• Support the accurate lifecycle tracking of assets through documentation and audits every 6 months
• Transport IT equipment between sites or to external repair vendors when required
• Assist with the collection and return of unused, faulty, or reassigned equipment from users or locations

• Maintain functionality of printers and multifunction devices across all branches
• Troubleshoot print queue issues, driver errors, and device communication problems
• Support telecommunications infrastructure and escalate persistent or systemic issues as needed
• Visit branches or remote sites to assist with the installation or basic troubleshooting of printers, scanners, or VoIP phones when remote support is not feasible

• Monitor the departments automated KPI dashboards and notify the Team Lead of anomalies
• Participate in quality assurance reviews to maintain service standards
• Provide feedback on recurring problems, improvement opportunities, and technical bottlenecks

• National diploma or certificate in Information Technology, Computer Systems, or a related field is preferred
• Minimum of 2 years' experience in an IT support or service desk environment
• Experience with Windows operating systems, end-user device setup, and basic network troubleshooting
• Exposure to IT asset management, user account administration, and ticketing systems
• Valid drivers license required, as off-site support may be necessary from time to time

• Matric PLUS Diploma / Degree in Information Technology / Computer Science or related
• A+ / N+ and / or MCITP qualification essential.
• Minimum experience of 4-5 years in similar environment (Technical support/Helpdesk).
• Experience in cloud technologies / virtual sports gaming / betting highly advantageous.
• Must be comfortable working shifts from 6am to 6pm and 6pm to 6am (4 days on, 2 days off)
• Fluency in an African language a must

• Up to R420K average C.T.C. per annum (based on hours worked)

The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.

Responsibilities:

• Act as primary interface to all clients to resolve problems reported
• Respond to tickets on the system in a timely manner
• Provide troubleshooting and technical support via remote or onsite support
• Setup and install 3CX software prior to installations
• Install mobile application for 3CX system
• Support and maintenance of 3CX system after installation
• Setup and configuration of PBX phones prior to installation
• Support and maintenance of PBX phones after installation
• Troubleshoot VOIP issues
• Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
• Install and configure routing on ADSL and fibre lines
• Setup VPN"s and port forward on routers
• Make changes to routers as per clients requirements
• Do preventative maintenance on routers updates and scheduling reboots
• Log onto routers to check the current configurations thereof to make sure everything is up to standard
• Setup and install 3CX software on the phones and server

• A+ and N+ certification
  
• Experience networking and PBX systems
  
• Knowledge in structured cabling
  
• Good communication skills
  
• Problem solving skills
  
• Be dependable
  
• Have good time management skills
  
• Demonstrate professional attributes

• IT background with CompTIA / A+ / N+ or equivalent qualifications
• 12 years IT experience
• Valid drivers license and own reliable car (petrol allowance provided)
• Strong customer service skills and professional communication
• Ability to work independently and manage time effectively

• Installing, replacing, and maintaining machines at client sites
• Providing on-site technical support and troubleshooting
• Ensuring high-quality customer service at all times
• Following company processes and completing service documentation

• In-house training and support
• Petrol allowance
• Opportunity to grow in a supportive, service-driven environment

• Provide walk-in, telephonic, on-site, off-site, in person and remote support for desktop computers, laptops, printers, mobile devices, and other peripherals.
• Site visits.
• Install, configure, upgrade, and troubleshoot Windows and Office 365, and other business applications such as Adobe Acrobat.
• Set up and manage user accounts and email.
• Log all service requests, issues, and resolutions accurately using a helpdesk or ticketing system.
• Diagnose and resolve hardware, software, and connectivity issues.
• Support basic network troubleshooting, including LAN, VPN, APN, and Wi-Fi.
• Perform routine maintenance, backups, patch management, and antivirus updates.
• Provide end-user training and guidance on IT best practices and security.
• Liaise with external vendors for repairs, warranty claims, or specialised support when needed.
• Maintain accurate records of IT assets, inventories, and software licensing.
• Support hardware rollouts, office moves, and ad-hoc IT projects as needed, including after hours as required.

• Solid working knowledge of Windows, Office 365, and common business tools such as Adobe Acrobat.
• Troubleshooting level understanding of networking (TCP/IP, DNS, DHCP, VPN).
• Familiarity with remote support and ticketing systems.
• Excellent communication, telephonic and electronic communication.
• Conversational customer service skills.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.
• Willingness and ability to work after hours.
• Valid drivers licence (for site support).
• Own transport for committed time and attendance and flexible working hours when required
• Professional and customer focused.
• Team player with a proactive attitude.
• Commitment to confidentiality, data security, and company policies.
• Working knowledge of Windows operating systems, Office 365, and other business applications such as Adobe Acrobat.
• Promptly resolve tickets and strict adherence to SLAs
• Strong problem-solving skills
• Excellent Time and Attendance
• Own Transport

• Provide walk-in, telephonic, on-site, off-site, in person and remote support for desktop computers, laptops, printers, mobile devices, and other peripherals.
• Site visits.
• Install, configure, upgrade, and troubleshoot Windows and Windows Server and Office 365, and other business applications such as Adobe Acrobat.
• Set up and manage user accounts, email, permissions, access rights, and licenses using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
• Log all service requests, issues, and resolutions accurately using a helpdesk or ticketing system.
• Diagnose and resolve hardware, software, and connectivity issues.
• Support basic network troubleshooting, including LAN, VPN, APN, and Wi-Fi.
• Perform routine maintenance, backups, patch management, and antivirus updates.
• Provide end-user training and guidance on IT best practices and security.
• Liaise with external vendors for repairs, warranty claims, or specialised support when needed.
• Maintain accurate records of IT assets, inventories, and software licensing.
• Support hardware rollouts, office moves, and ad-hoc IT projects as needed, including after hours as required.
• Resolve escalations of complex technical problems from junior IT staff or third-party providers when required.

• Solid working knowledge of Windows and Windows Server, Office 365, Active Directory, and common business tools such as Adobe Acrobat.
• Troubleshooting level understanding of networking (TCP/IP, DNS, DHCP, VPN).
• Familiarity with remote support and ticketing systems.
• Excellent communication, telephonic and electronic communication.
• Conversational customer service skills.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.
• Willingness and ability to work after hours.
• Valid drivers licence (for site support).
• Own transport for committed time and attendance and flexible working hours when required on short notice.
• Top tier troubleshooting skills.
• Team leader abilities.
• Professional and customer focused.
• Team player with a proactive attitude.
• Commitment to confidentiality, data security, and company policies.
• Working knowledge of Windows and Windows Server operating systems, Office 365, and other business applications such as Adobe Acrobat.
• Promptly resolve tickets and strict adherence to SLAs
• Strong problem-solving skills
• Top tier troubleshooting skills a requirement
• Mindset of problem solving and not problem escalating
• Team leader abilities essential
• Excellent Time and Attendance
• Own Transport