289 Support Supervisor jobs in South Africa

Tracker requires the services of a Supervisor in the Customer Experience (Product Support) Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.

• Ensure that telephonic requests received within the Customer Experience Product Support are handled efficiently and that company requirements of AB rate & Service Levels are maintained.
• Ensure that electronic requests are handled efficiently, and service level agreements and standards are maintained.
• Take ownership of escalated queries and ensure query resolution through liaising with all necessary parties and providing timeous feedback to customers.
• Provide daily assistance with call retrieval requests if the need arises.
• Effectively manage resources in own team to help other teams in Customer Experience when required.
• Ensure meeting of team targets/deadlines as per Key Performance Agreement and manage non-adherence according to set guidelines.
• Maintain records of attendance, manage leave and timekeeping, and address misconduct accordingly.
• Uphold administrative staff files including all policies and procedures.
• Collate and analyze statistics on a daily, weekly, and monthly basis.
• Collate and discuss KPA’s and implement Performance evaluation and PDP’s where applicable.
• Conduct daily spot checks on agent performance through call listening and “on the job” coaching.
• Ensure staff are continuously updated with current and new products, procedures, and processes through meetings, training sessions, and up-to-date SOP’s.
• Daily monitor and follow up/coaching on individual QA scores, targets, and telephone states when the desired outcomes are not achieved.
• Identify concerns or trends within the department, investigate, and propose possible solutions for problems.
• Continuously implement staff motivation through creative and innovative ideas.
• Interact and build relationships with all Internal Departments and Management.
• Provide daily performance reports to the manager including any concerns noted and action taken.
• Assist with any other tasks or duties assigned by the Manager as the need arises to ensure exceptional and efficient service such as Data integrity campaigns, handling of any Customer Experience calls or electronic communication within Product Support.

• Matric
• 2-4 years Supervisory experience in customer service (Inbound).
• Excellent understanding of telephony monitoring systems and interpretation of reports.
• Advanced knowledge of the following systems required: CDS, CRM, Skytrax.
• Technical knowledge (Skytrax reports, Master, TEMS, TX, Helpdesk, Access forms).
• A passion for customer service and a professional attitude at all times.
• Excellent product and systems knowledge.
• Advanced MS Office proficiency.
• Excellent interpersonal skills.
• Work accurately with a high level of attention to detail.
• Ability to work under pressure.

Please note, if you are not contacted within 4 weeks consider your application unsuccessful.

A leading bank is seeking a Central Support Supervisor to manage a range of operational functions including bank statement allocations, attorney trust saver processes, wealth administration support, central payments, and audit confirmations. This role also ensures compliance with policies and procedures, supports automation and efficiencies, and supervises a central support team. You will work cross-functionally with operations, wealth, and deposit divisions, and contribute to system testing, reporting, and training rollouts. Ideal candidates will have at least 5 years' banking experience, strong knowledge of operational procedures, and a background in managing diverse support functions.

KEY FUNCTIONS OF THE JOB

Allocations

• Ensures that all Bank statement allocations are done correctly and timeously
• Ensures that all other allocations, including dynamic file allocation to advances deals are done correctly and timeously as directed by Central Support Manager
• Management of the robotic process for allocations implemented by the Bank.

Attorney Trust Saver

• Ensures Attorney trust saver requirements are met (including review and approval of withdrawals and payout, within mandate)

Deposit and non-funding support

• Assists Branches, SME and Corporate divisions with any deposit and non -funding income support and queries
• Implements and monitors key controls for operational risks
• Responsible for working with and resolving bank operational issues raised by ICOs, Internal and External Audit.

Wealth Support

• Provides administration support to wealth consultants to effectively and efficiently open new unit trust accounts
• Assists with reporting requirements relating to wealth division
• Assists with the development of key performance indicators for wealth as identified by GM: Retail and Wealth and GM: Operations

 Audit and Bank Confirmations

• Ensures that audit certificates and bank confirmations requests are attended to timeously.
• Ensure that the Sharepoint log is maintained to track all audit/bank requests & reconciliation and allocation of all fees invoiced. 

Procedures

• Creation of a central point of contact for all procedures for the bank
• Assignment of resources to draft, co-ordinate and facilitate updates or new procedures as and when required
• Actively managing feedback and process of changes to Procedures
• Ensuring all new procedures drafted is rolled out effectively within the bank via the Banking training divisions or relevant department as appropriate.

Central Payments

• Ensuring that all payment requests, emails & queries received via the central payments email and SharePoint log are managed correctly and timeously. 
• Ensuring that all processes as per procedure are adhered to.

 Reporting

• Preparation of reports to EXCO & Performance Exco
• Ensure accuracy and completeness of reports.

 Central Support - Department Projects

• Actively participates to manage departmental projects to ensure objectives are met
• Ensures that system testing is conducted timeously.

 Staff Supervision

• Supervisors staff within the central support team
• Responsible for management of leave balances and back up functions within the department
• Responsible for setting and managing PDP objectives for each year

QUALIFICATIONS

• Bachelor of Commerce or equivalent

PREFERRED EXPERIENCE

• Minimum of 5 years’ experience in the banking industry, with experience in banking or operations

KNOWLEDGE

• Banking systems
• Microsoft Office
• Bank policies and procedures
• Automation
• Bank statement allocations
• Relationship management

Position: Learner Support Agent Supervisor

Duration: Immediate until 30th of November 2024

Reporting to: In-School Manager

Centre for Community Impact (CCI) is a non-profit South African organisation based in Pretoria. We aim to be a centre of excellence in strategic health and development communication programs that are centred around meaningful Community Engagement.

Render Professional and Effective guidance to support schools to render care, support and protection to vulnerable learners in line with the implementation of HIV/AIDS life skills education programme and Care and Support for teaching and learning (CSTL). Provide Learner Support Agents monitoring and support services at both secondary Schools and their feeder primary Schools for consistent learner development throughout grades progression. Coordination of In-School activities. Monitor LSAs; offer Core package and Psychosocial support, refer and report Human Rights Violations (HRV).

• Support In-School Coordinator in coordinating school activities.
• Offer Core and report Human Rights Violations (HRV).
• Coordinate referrals and linkages and follow-ups to biomedical and structural services.
• Support LSAs in cascading Peer education, support and mentor LSAs and supervise their work.
• Facilitate team meetings to plan weekly and monthly roosters at schools and Safe Spaces and managing the rooster, tracking changes and communicating with the different staff members.
• Support In and out of School Social Workers in assessing the needs of clients and assists in implementing effective support strategies and support the Social Workers with the Home Visits if it is a complex referral.
• Deal with individual psychosocial support and complex referrals to layers and linkages.
• Conduct Risk screening sessions and develop a service plan for beneficiaries.
• Supervise and facilitate structured Programmes and facilitate structured groups, supported by the social worker.
• Record and maintain accurate and detailed client information and interventions and keep statistics in order to submit as required.
• Implement an effective referral system to ensure effective service delivery and ensuring referrals and linkages are successful.
• Provide quality checks for implementation of the AYP programme in the selected schools.
• Support the data validation by working with M&E Officer and Data Capturers.
• Support the verification and quality checks of all data submitted and consolidation of daily, weekly, and monthly data reports from schools and submit them to the In-school Coordinator for review and submission.
• Attend all relevant stakeholder and other meetings.
• Support PGT Mobilisation and programme awareness.
• Ensure operational, day-to-day smooth running of all AYP programme services across allocated schools (as per Cluster) in the sub-district.
• Support In-School Coordinator to accelerate implementation and mitigate risks of the AYP where required.
• Do daily, weekly, monthly, quarterly, and yearly plans.
• Write comprehensive Monthly and Quarterly In-School reports and Safe spaces reports.
• Perform any other duties as assigned by the In-school Manager or any other Manager.

• An appropriate 4-year bachelor’s degree in Social Work or equivalent qualification as recognized by SAQA.
• Current registration with the South African Council for Social Service Professions (SACSSP).
• At least 2 years’ experience working with Schools to provide counselling and support learners in their education.
• Must have case management experience.
• Good writing skills that will enable the incumbent to compile reports.
• Good communication, listening and problem-solving skills.
• Computer literate in MS Word, Excel, PowerPoint and Outlook.
• Ability to work individually and as a team.
• Knowledge and understanding of human behaviour, social systems and skills to intervene at a point where people interact with their environment in order to promote their well-being.
• People Management and empowerment skills.
• Information and knowledge management skills.
• Knowledge of programme and project management skills.

• Interested candidates should submit an updated CV to CCI Human Resources at
• Please use the job title “Learner Support Agent Supervisor – Bojanala” as the subject line for your application.
• Only email submissions will be accepted or considered.
• The closing date for applications is the 10th of August 2024.
• Late applications will NOT be accepted or considered.

The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.

RESPONSIBILITIES

Desktop Support & IT Operations

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot and resolve software and hardware-related issues promptly.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Monitor ticket box and assign tickets correctly and accurately and in a timely manner.

AI & Emerging Technology Support

• Learn about and support the use of AI tools and automation technologies in daily workflows.
• Provide basic guidance to users on how to leverage AI applications to improve efficiency.

Networking & Connectivity

• Assist in troubleshooting network connectivity issues (LAN/WAN/Wi-Fi).
• Ensure proper network configuration and support VPN and remote access users.
• Work with the IT team to diagnose and resolve network-related problems.

Cloud & Security Management

• Support and manage user accounts and permissions within Microsoft Azure.
• Assist with cybersecurity measures, including antivirus updates and endpoint protection.
• Enforce IT security best practices and company policies.

User Support & Training

• Provide user training and support on IT systems and tools.
• Maintain IT documentation, including user guides and troubleshooting steps.
• Assist in onboarding new employees with IT setup and training.

COMPUTER SKILLS

• Experience in desktop support and IT troubleshooting.
• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting).
• Experience with Windows operating systems (Windows 10/11) and MacOSX.
• Familiarity with cloud-based IT environments and remote desktop tools.

EDUCATION and/or EXPERIENCE

• Relevant IT diploma or degree (e.g., Information Technology, Computer Science).
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous).
• 1-3 years of experience in a desktop support or IT helpdesk role.

The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

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COMPANY: Aero Support Force Africa (Pty) Ltd

LOCATION: Heidelberg

Are YOU a

VACANCY: Technical Support Engineer

COMPANY: Aero Support Force Africa (Pty) Ltd

REPORTING TO: Accountable Manager (AM) and Chief Engineer (CE)

LOCATION: Heidelberg

Are YOU a detail-driven problem solver with a passion for aviation ? Join us as a Technical Support Engineer , where you'll coordinate heavy maintenance, forecast parts and defect trends, and drive operational readiness across multiple aircraft types. Its your time to lead from the ground and keep us soaring.

Why build your career as a Technical Support Engineer with us?

• Play a key role in keeping our fleet mission ready through expert planning and coordination of aircraft maintenance.
• Gain hands-on experience with heavy maintenance operations and trend analysis.
• Working alongside a dynamic, cross-functional team dedicated to safety, compliance, and operational excellence.
• Advance your career with a company that values precision, innovation, and your professional growth.
  
  
  

• Research and Advisory: Conduct research and provide recommendations on parts, tooling, and material requirements for aircraft maintenance projects, including heavy maintenance tasks such as 500-hour inspections, ensuring compatibility and compliance with OEM specifications.
• Technical Enquiries and Claims: Prepare, submit, and follow up on Technical Enquiries (TEs) to OEMs and suppliers, and manage Power-by-Hour (PBH) and support by the hour (SBH) claims related to heavy maintenance and routine checks.
• Work Scope and Project Planning: Develop detailed work scopes, project plans, and schedules for maintenance activities, including heavy maintenance (e.g., 500-hour inspections, G-checks, and refurbishments), upgrades, and configuration changes as requested by the AM and CE.
• Material Management: Forecast annual parts and material requirements for routine and heavy maintenance tasks, source alternative solutions for parts and tooling, and coordinate with the Procurement Controller and Logistics team to ensure timely availability.
• Trend Analysis and Reporting: Produce monthly parts and defect trend reports to identify recurring issues, enable preplanning for parts procurement, and plan remediation strategies for identified trends.
• Manpower Planning: Assess and plan manpower requirements for maintenance projects, including heavy maintenance tasks like 500-hour inspections, ensuring optimal allocation of skilled personnel for all maintenance activities.
• Tool and Equipment Management: Identify, source, and manage tooling requirements for maintenance tasks, including specialized tools for heavy maintenance and 500-hour inspections, and research or manufacture alternative tooling solutions when necessary.
• Production Planning and Management: Oversee the planning and execution of maintenance production schedules, including heavy maintenance cycles such as 500-hour inspections, ensuring efficient workflows, minimal downtime, and adherence to project timelines. Provide daily, weekly and monthly reports on projects.
• Deployment Support: Provide planning and solutions for the setup of new aircraft deployments, including logistics, manpower, and equipment coordination for both routine and heavy maintenance requirements.
• Technical Subscriptions and Data Management: Manage and update technical subscriptions, including downloading and updating Nav data and Cockpit Voice and Flight Data Recorder (CVFDR) downloads for various aircraft, ensuring compliance during heavy maintenance checks.
• Compliance and Documentation: Ensure all planning and maintenance activities, including 500-hour inspections, comply with Aircraft Maintenance Manuals (MM), Illustrated Parts Catalogs (IPCs), Service Bulletins (SBs), and Airworthiness Directives (ADs).
• Cross-Functional Support: Provide technical research and support to the Accountable Manager, Chief Engineer, manage implementation of modification, engaging with suppliers, design organizations and getting mod approval from SACAA.
  
  
  

• Technical Expertise: Extensive knowledge of Aircraft Maintenance Manuals, Illustrated Parts Catalogs, Service Bulletins, and Airworthiness Directives, with specific expertise in planning for heavy maintenance tasks like 500-hour inspections.
• System Knowledge: High-level understanding and experience in mechanical and avionics systems, with specific expertise in AS330, AS332, or H225 aircraft (advantageous).
• Analytical Skills: Ability to analyze parts and defect trends and produce actionable reports to support preplanning and remediation efforts.
• Communication: Strong verbal and written communication skills to liaise with OEMs, suppliers, and internal teams, and to present trend reports effectively.
• Team Collaboration: Ability to work effectively in a team environment and coordinate with cross-functional departments.
• Independence: Capability to work with minimal supervision, demonstrating initiative and problem-solving skills.
  
  
  

• Qualified Aircraft Mechanic or Avionics Technician.
• Licensed Aircraft Maintenance Engineer (preferred).
• Comprehensive knowledge of aircraft maintenance processes, including heavy maintenance inspection protocols.
• Proficiency in production planning, resource management, and data analysis tools for trend reporting.
• Minimum of 10 years experience in aircraft maintenance, with experience in heavy maintenance, refurbishments, aircraft upgrades, or configuration changes considered an advantage.
  
  
  

• Office-based with frequent visits to maintenance facilities or deployment sites, particularly during heavy maintenance cycles.
• May require flexibility to accommodate project deadlines or urgent maintenance needs, including those related to 500-hour inspections and trend remediation.
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Airlines and Aviation

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Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.

• 1-2 years job related experience.

• Experience with software support (technical troubleshooting and usability support)

• Experience with internet troubleshooting and website support

• Experience with supporting accounting applications a plus.

• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

• Experience with support account/billing related assistance a plus.

• Ability to adapt and multi-task to support incoming calls, email, chat, etc.

• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

• Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1. .

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