361 Support Positions jobs in Cape Town

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Overview

Job Description

As a member of our software support team, you would be responsible for troubleshooting software queries via email or phone from our local and international customer base.

In addition to support, you will also play a key role in delivering customer training, ensuring dealerships and partners are fully enabled to use our platform effectively. The role will generally split 50 / 50 between support and training responsibilities

• Work with a professional team of software support specialists supporting our automotive lead management platform.
• Be the point of contact for customer support across all channels — phone, email and social media. Handle approximately 15–20 daily customer calls and manage case-by-case tickets.
• Diagnose, analyze and resolve incoming customer issues on our platform.
• Assist our customers with best practice design as they use our platform to manage their sales process. Deliver structured training sessions via webinars, video calls, and in-person where required, empowering customers with clear, repeatable knowledge.
• Empower customers by adopting a knowledge centric approach to problem solving.
• Maintain record of important customer conversations in our CRM tools. Leverage ClickUp and other internal tools to track cases and workflows.
• Display thought leadership and present key insights to support team in order to improve the support function to our users.
• Develop expertise in a dedicated specialisation area (e.g., Project Management, Integrations, or Training) and take ownership of small projects to improve processes and customer outcomes.

• Grade 12
• At least 1–2 years of customer support or software support experience
• Degree / Diploma would be advantageous
• Exposure to lead management or CRM systems
• Customer service or software / application support experience
• Excellent interpersonal skills
• Ability to write and communicate effectively with a wide variety of stakeholders
• Strong organisational skills, professionalism, and a balanced, neutral approach to troubleshooting
• Experience delivering training or onboarding sessions is highly advantageous
• Knowledge of or experience in the automotive industry will be considered a strong plus

As a Tagmarshal Customer Support Specialist, you’ll be the first point of contact for clients, providing technical support, troubleshooting system and device issues, and ensuring customers get maximum value from our golf course optimization solutions. You’ll manage support tickets, deliver clear communication, and collaborate with internal teams to resolve challenges. The role also involves proactive system monitoring, reporting on support performance, and contributing to product improvements. Flexibility for after-hours and weekend support is essential.

WHY WORK WITH TAGMARSHAL?

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

RESPONSIBILITIES:

Customer Support & Technical Troubleshooting

• Manage, update, and monitor support tickets through the CRM system.
• Act as first-line technical support, assisting customers with Tagmarshal system queries, device challenges, and feature-related troubleshooting.
• Identify the type and severity of issues, applying problem-solving skills to resolve where possible and escalating to Developers, Technical Coordinators, or other departments when necessary.
• Provide technical walkthroughs, set-up assistance, and system adjustments to ensure clients get maximum value from Tagmarshal solutions.
• Proactively monitor back-end systems, including device health, data feeds, and incomplete rounds, to identify and address potential problems before they impact clients.
• Conduct device testing (pre-season activation, in-season diagnostics, end-of-season deactivation) and support local and international technical teams.
• Deliver remote technical support for on-site technicians, ensuring efficient resolution of escalated issues.
• Utilize technical knowledge of APIs, integrations, and system configurations when liaising with Development and Operations teams.
• Provide after-hours and weekend support as golf is primarily a weekend sport, with clients operating across multiple time zones. Flexibility during peak usage times is an essential part of the role.

Client & Stakeholder Engagement

• Manage direct communication with clients and internal stakeholders through email, live chat, and phone calls, ensuring timely updates and professional resolution.
• Follow up on support-related queries until successful resolution, providing clear explanations to both technical and non-technical stakeholders.
• Build strong client relationships by delivering value-driven support, clear communication, and proactive outreach.
• Communicate recurring technical challenges to Developers, Technical Coordinators, and Product teams, contributing to product and process improvements.
• Provide updates to Sales Partners and the Customer Success team regarding course challenges, feature requests, and client feedback.
• Report on Support KPIs, service-level performance, and resolution turnaround times to Management.
• Prepare weekly reports on open, pending, and high-priority tickets, highlighting risks and resolutions.
• Share client insights and feedback with internal teams to drive continuous improvement in support processes and system performance.
• Participate in knowledge base updates, documentation, and training materials to strengthen first-line resolution.

REQUIREMENTS:

• Client-Centered Approach – ability to balance technical troubleshooting with customer experience, ensuring clients feel supported and valued.
• Strong Communication Skills – excellent written and verbal communication, including confidence in making client and stakeholder calls.
• Technical Aptitude – comfortable learning and working with SaaS platforms, APIs, integrations, and system configurations.
• Problem-Solving & Analytical Skills – ability to quickly assess issue severity, troubleshoot effectively, and escalate with clear technical context.
• Collaboration & Stakeholder Management – experience engaging with Developers, Technical Coordinators, and cross-functional teams to resolve client challenges.
• Organisational & Time-Management Skills – ability to manage multiple tickets, tasks, and deadlines in a fast-paced environment.
• Self-Motivated & Outcomes-Driven – proactive mindset with the ability to work independently, take ownership, and drive resolution to completion.
• Experience with CRM Systems & Support Tools – prior experience managing support tickets and client records.
• Adaptability & Continuous Learning – willing to expand technical knowledge and adapt to evolving products, systems, and processes.
• After-Hours Flexibility – availability to support clients on weekends or evenings when required.

RELEVANT EDUCATION AND EXPERIENCE:

• In-depth knowledge of golf (player or industry experience)
• Understanding of various roles at a golf course
• Matric (required)
• Graduate studies or relevant technical support experience
• Min 2 years’ experience in a Technical Support role
• Experience in Data Analysis and Reporting
• Knowledge of golf (advantageous)
• Experience working with a remote team (advantageous)

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.

Job Title:
Customer Support Specialist (Remote South Africa-Based)

Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week

Reports To:
Customer Support Lead

Salary Range:
R25,000 R30,000

About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities:

• Respond to user and venue enquiries across live chat, phone, and email

• Triage support tickets, resolving issues or escalating as needed

• Support venues in troubleshooting hardware and app-related issues

• Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets

• Follow SOPs and contribute to improving internal support documentation

• Collaborate with operations and tech teams to report trends and system issues

• Participate in a rotating shift schedule covering 10am10pm UK time

Essential Requirements:

• 1+ years of experience in live chat and/or phone-based customer support

• Empathetic, calm under pressure, and solution-oriented

• Clear and professional communication in both spoken and written English

• Quick to learn new tools and tech platforms

• Able to multitask and prioritise tasks efficiently

• Comfortable working remotely with strong self-discipline

• Stable and reliable internet connection

Desirable Experience:

• Supporting both B2C and B2B customers

• Exposure to hardware or mobile app-based products

• Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

• Experience working in a UK-based or international startup

Benefits:

• Fully remote and flexible work environment

• Opportunity to grow with a fast-scaling international startup

• Supportive team culture with regular feedback and performance development

• Training and progression opportunities within the global CX team

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We are seeking a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to the relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach.

• Proficient in spoken and written English. Knowledge of additional languages is a plus.
• Credit / Criminal clear.
• Matric / Grade 12.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Must have excellent process, technical and analytical skills.
• The ability to deliver results within defined timeline.
• Advanced Excel Skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills, open to input from other team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours are 7am–4pm, 8am–5pm, or 9am–6pm. Selected Saturdays and public holidays may be required.