676 Support Manager jobs in South Africa

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

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Direct message the job poster from Canadian Solar Inc.

1. Develop technical sales documents in collaboration with PM/R&D team.
2. Visit customers with the sales team, provide and conduct technical presentations.
3. PV project design and proposal support.
4. PV syst/ PV Sol or other PV system simulation tools support.
5. Develop product training materials, regular training to sales team, conduct customer trainings and webinars.

1. Education experience: Bachelor degree and above.
2. Major requirement: Electrical Engineering, Power electronics related.
3. Work experience requirements: Over 10 years of work experience, including 3 years of relevant work experience for this position.
4. Good at product promotion, customer training. Offer system solutions to customers with good PV syst or relevant simulation software skill, and system BOS cost, LCOE analysis ability.
5. English is a must, German or Spanish speaking is a plus.
6. Have independent project operation ability, strong overall planning, organizational implementation ability, clear mind, strong logic, good communication and coordination ability, and execution ability.
7. Can adapt to high-intensity work, work proactively, with strong sense of responsibility, and have a good sense of teamwork.
8. Proficiency in office software.
9. Can adapt to a certain degree of business trips.

Mid-Senior level

Full-time

Customer Service and Product Management

Renewable Energy Semiconductor Manufacturing

• BSc Agric or Equivalent qualification
• Valid Drivers License
• Experience in Animal Production will be an advantage
• Excellent communication skills
• Good computer literacy

• Manage genetic programs
• Production management
• Cost management
• Technical support
• Key Accounts management
• Customer services & support
• Admin and reporting
• Semen marketing and sales
• Market analysis and strategy
• Software support

Technical Support Manager (POS24084)

Randburg

R 15 000 to R 18 000 per month

Requirements

• Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended.
• Good knowledge of CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the products
• PC HW & SW, Networks and Basic Electronics knowledge/qualifications & experience
• Experience as Support Technician/Help Desk operator and working with clients
• Own vehicle and drivers license to get to work

Closing Date: 15March 2024

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SUMMARY:

Recruiter:

Network Recruitment

Job Ref:

NES022291/TSH

Date posted:

Friday, July 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a Customer Support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.

POSITION INFO:

Key Requirements:

• Minimum of 8 years’ experience in customer support or after-sales service, specifically within crushers and mineral processing equipment.
• Proven background working with OEM equipment in a customer-facing technical support role.
• BEng Degree in Mechanical Engineering (or a related field) is essential.
• Strong leadership and communication skills with the ability to manage support teams and build customer relationships.
• A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution.
  
  

• Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors.
• Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment.
• Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries.
• Develop and implement customer satisfaction strategies aligned with after-sales service excellence.
• Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Advertising Services

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JOB TITLE : Customer Support Manager DEPARTMENT : Centre of Excellence REPORTING TO : C entre of Excellence Director REGION : South Africa ADDITIONAL INFO : Travel within South Africa and sometimes MEA region will be required.

PURPOSE OF POSITION To manage the performance of services & support to clients within South Africa and to ensure that Service Levels Agreements (SLAs) are achieved.

To ensure that customer expectations are met or exceeded within the call centre and the help desk teams.

Responsible for ensuring the staff are meeting and exceeding defined metrics, and that standards and processes are followed to provide effective customer service and meet requirements.

Provide accurate revenue forecast and achieve revenue and profit targets.

KEY RESPONSIBILITIES Leadership & Management : Lead, mentor, and manage the Helpdesk and Call Center teams, ensuring high performance and professional development.

Operational Oversight : Oversee daily operations of the support teams, ensuring adherence to company policies, procedures, and service level agreements (SLAs).

Customer Service Excellence : Develop and implement strategies to enhance customer satisfaction and service quality.

Performance Monitoring : Monitor and analyze team performance and contract metrics, providing regular reports and insights to senior management.

Process Improvement : Identify and implement process improvements to increase efficiency and effectiveness of customer support operations.

Collaboration : Work closely with other departments to ensure a cohesive approach to customer service and support.

Training & Development : Train, coach and mentor the Team leaders including talent management and career development Issue Resolution : Handle escalated customer issues and ensure timely and effective resolution.

Revenue Management : Develop and manage budgets, forecast revenue, and implement strategies to achieve financial targets.

Partner Management : Establish and maintain relationships with key partners, ensuring alignment with business goals and effective collaboration.

Domain : Fuel dispenser; Automatic Tank Gauging; Forecourt controller; Automation; Electronic Payment; Point of Sale; Back Office; Head Office; software and hardware components.

DELEGATION OF AUTHORITY As per Board-approved DOA and as necessary for functions outside the DOA.

POSITION RELATIONSHIPS Internal Operations Team Finance Team Technical Support Projects Management Team Engineering Team Procurement Warehouse External Customers (existing & potential) Suppliers Distributors Industry Associations MEASURES OF PERFORMANCE (INDICATORS) Leading Indicators : Efficiency Remote Fix Rate First Time Fix Aging Backlog Lagging Indicators : On Time Delivery 95% of agreed customer SLA's Finance Revenue and profit targets Building Extraordinary Teams Retention Internal Fill Rate PERSONAL QUALIFICATIONS & EXPERIENCE Education / achievements University degree or equivalent Bachelor's in computer science or equivalent is preferred.

Experience / Knowledge 15 years of experience in Customer Support (Hardware and Software solutions) with at least 5 years in a leadership role.

Demonstrated ability to manage helpdesk and call center activities Demonstrated ability to manage customers and deliver services to the SLAs.

Demonstrated ability to engage and drive 3rd parties contractors.

Excellent written and verbal communications.

Practical experience managing diverse teams operating in multiple geographies Problem-solving mindset, ability to work under pressure, and a commitment to continuous improvement.

Experience working within the petroleum or related industry.

Specific Skills Technical acumen Stakeholder management Advanced Computer skills in Office suites Training & coaching Customer Orientated Potential Skills Commercial Business Acumen Management of P&L WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office.

For over years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability.

Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER Vontier (NYSE : VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem.

Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet.

Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide.

Additional information about Vontier is available on the Company's website at .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.

We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities.

At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves!

J Ljbffr

JOB TITLE: Customer Support Manager

DEPARTMENT: Centre of Excellence

REPORTING TO: C entre of Excellence Director

REGION: South Africa

ADDITIONAL INFO : Travel within South Africa and sometimes MEA region will be required.

PURPOSE OF POSITION

To manage the performance of services & support to clients within South Africa and to ensure that Service Levels Agreements (SLAs) are achieved. To ensure that customer expectations are met or exceeded within the call centre and the help desk teams.

Responsible for ensuring the staff are meeting and exceeding defined metrics, and that standards and processes are followed to provide effective customer service and meet requirements.

Provide accurate revenue forecast and achieve revenue and profit targets.

KEY RESPONSIBILITIES

• Leadership & Management: Lead, mentor, and manage the Helpdesk and Call Center teams, ensuring high performance and professional development.
• Operational Oversight: Oversee daily operations of the support teams, ensuring adherence to company policies, procedures, and service level agreements (SLAs).
• Customer Service Excellence: Develop and implement strategies to enhance customer satisfaction and service quality.
• Performance Monitoring: Monitor and analyze team performance and contract metrics, providing regular reports and insights to senior management.
• Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness of customer support operations.
• Collaboration: Work closely with other departments to ensure a cohesive approach to customer service and support.
• Training & Development: Train, coach and mentor the Team leaders including talent management and career development
• Issue Resolution: Handle escalated customer issues and ensure timely and effective resolution.
• Revenue Management: Develop and manage budgets, forecast revenue, and implement strategies to achieve financial targets.
• Partner Management: Establish and maintain relationships with key partners, ensuring alignment with business goals and effective collaboration.

Domain:

• Fuel dispenser; Automatic Tank Gauging; Forecourt controller; Automation; Electronic Payment; Point of Sale; Back Office; Head Office; software and hardware components.

DELEGATION OF AUTHORITY

• As per Board-approved DOA and as necessary for functions outside the DOA.

POSITION RELATIONSHIPS

Internal

• Operations Team
• Finance Team
• Technical Support
• Projects Management Team
• Engineering Team
• Procurement
• Warehouse

External

• Customers (existing & potential)
• Suppliers
• Distributors
• Industry Associations

MEASURES OF PERFORMANCE (INDICATORS)

Leading Indicators:

Efficiency

• Remote Fix Rate
• First Time Fix
• Aging Backlog

Lagging Indicators:

On Time Delivery

• 95% of agreed customer SLA’s

Finance

• Revenue and profit targets

Building Extraordinary Teams

• Retention
• Internal Fill Rate

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/ achievements

• University degree or equivalent
• Bachelor’s in computer science or equivalent is preferred.

Experience/ Knowledge

• 15 years of experience in Customer Support (Hardware and Software solutions) with at least 5 years in a leadership role.
• Demonstrated ability to manage helpdesk and call center activities
• Demonstrated ability to manage customers and deliver services to the SLAs.
• Demonstrated ability to engage and drive 3rd parties contractors.
• Excellent written and verbal communications.
• Practical experience managing diverse teams operating in multiple geographies
• Problem-solving mindset, ability to work under pressure, and a commitment to continuous improvement.
• Experience working within the petroleum or related industry.

Specific Skills

• Technical acumen
• Stakeholder management
• Advanced Computer skills in Office suites
• Training & coaching
• Customer Orientated

Potential Skills

• Commercial Business Acumen
• Management of P&L

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!

Vontier Johannesburg, Gauteng, South Africa

Join to apply for the Customer Support Manager role at Vontier

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Vontier Johannesburg, Gauteng, South Africa

Join to apply for the Customer Support Manager role at Vontier

Manage the performance of services & support to clients within South Africa, ensuring SLAs are achieved and customer expectations are met or exceeded within the call centre and help desk teams. Responsible for staff performance, standards, processes, revenue forecasting, and achieving financial targets.

• Lead, mentor, and manage Helpdesk and Call Center teams.
• Oversee daily operations, ensuring adherence to policies and SLAs.
• Develop strategies to enhance customer satisfaction and service quality.
• Monitor team performance and provide reports to senior management.
• Implement process improvements for efficiency.
• Collaborate with other departments for cohesive customer support.
• Train, coach, and mentor team leaders, including talent management.
• Handle escalated customer issues promptly.
• Manage budgets, forecast revenue, and strategize to meet financial goals.
• Establish and maintain relationships with key partners.

Fuel dispenser, Automatic Tank Gauging, Forecourt controller, Automation, Electronic Payment, Point of Sale, Back Office, Head Office software and hardware components.

As per Board-approved DOA and functions outside the DOA as necessary.

Internal: Operations, Finance, Technical Support, Projects Management, Engineering, Procurement, Warehouse.
External: Customers, Suppliers, Distributors, Industry Associations.

Leading: Remote Fix Rate, First Time Fix, Aging Backlog.
Lagging: On Time Delivery (95% SLA compliance), Revenue & Profit targets, Team retention, Internal fill rate.

• University degree or equivalent, preferably in computer science.
• 15 years in Customer Support (Hardware & Software), with 5+ in leadership.
• Proven ability to manage helpdesk and call center activities, customer engagement, and third-party contractors.
• Excellent communication skills, experience managing diverse teams across geographies, problem-solving skills, and industry experience in petroleum or related fields.

• Technical acumen, stakeholder management, advanced MS Office skills, training and coaching, customer orientation.

• Business acumen, P&L management.

Gilbarco Veeder-Root, a Vontier company, leads in retail and commercial fueling solutions. Vontier (NYSE: VNT) is a global industrial technology company focusing on productivity, automation, and multi-energy solutions, committed to innovation and sustainable growth.

Join Vontier to develop your career in an innovative, inclusive environment that values continuous learning, work-life balance, and impactful contributions. We are dedicated to supporting your growth and success.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Transportation Equipment Manufacturing

• Minimum of 8 years experience in customer support or after-sales service, specifically within crushers and mineral processing equipment .
• Proven background working with OEM equipment in a customer-facing technical support role.
• BEng Degree in Mechanical Engineering (or a related field) is essential.
• Strong leadership and communication skills with the ability to manage support teams and build customer relationships.
• A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution.

• Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors.
• Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment.
• Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries.
• Develop and implement customer satisfaction strategies aligned with after-sales service excellence.
• Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements.