285 Support Leader jobs in South Africa

ISP Helpdesk Support Agent Reference: HC003132-Moipo-1Employment: Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries. Key Responsibilities: Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base. Minimum Requirements: Certification as IT Technician preferred. A+ / N+ certification. CCNA / HCNA certification. Microsoft Certified IT Professional preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's license and own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support role. Working knowledge of Vo IP technology. Familiarity with network cabling, classification, and topology. #J-18808-Ljbffr

SUMMARY :

Position available for a Help Desk Technician to be based in Goodwood, Cape Town.

Job Purpose :

• Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications)
• Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices
• Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
• Excellent Troubleshooting skills with rapid resolution
• Performs the following daily : IT Hardware and Software SupportAssist Operational Team with WMS, Office 365, antivirus and windows support at Head OfficeAssist operational team to with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support
• Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
• More than 2 years' experience with configuring and setting up IT of systems.

Qualifications and or Experience :

Matric with Maths

L1 LAN Network (Basic)

L1 Wireless Network (Basic)

L1 WAN Network (Basic)

L1 Phones & Printers (Basic)

L1 Remote support (Basic)

L1 Office 365 (Basic)

L1 Active Directory (Basic)

L1 Microsoft infrastructure skills (Basic

L1 Hardware & Software maintenance (Basic).

Good understanding of Microsoft Environment

Client interaction experience

Desktop Support

Basic Endpoint Security

POSITION INFO :

Position available for a Help Desk Technician based in Goodwood. Experience with : LAN Network, Remote Support, WAN Network

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.

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We found 114 jobs for selected criteria:

• Remote IT Help Desk Technician (Level 2)
• IT & Telecommunications (1)

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Support Adventure Limited Remote IT Help Desk Technician (Level 2)

• Remote
• Permanent
• Full Time
• Published: 1 week ago
• USD$2000 - $000
• EE/AA, Non EE/AA

Easy apply

Remote IT Help Desk Technician (Level 2) Support Adventure Limited Remote ZA 2024-09-18T14:01:22Z FULL_TIME

Introduction

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

Duties & Responsibilities

 We’re currently hiring people with experience in most or all of the following fields:

Remote desktop support for Microsoft Windows (experience with macOS is a plus)

Remote network troubleshooting and administration

Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management

Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)

Experience working with ticketing systems in a high paced MSP environment is a major plus

Desired Experience & Qualification

The following skills and abilities are a must:

A high level of English language proficiency, both spoken and written, is required

A passion for customer service and great ‘soft’ skills

Ability to present technical information in plain terms to non-technical users

Great attention to detail especially when it comes to documentation and taking excellent notes

A passion for learning and the ability to adapt to new technologies 

Package & Remuneration

What Support Adventure offers:

We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe. 

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

These jobs were popular with other job seekers Enter your email and be the first to receive all the jobs that match your search criteria

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Position available for a Help Desk Technician based in Goodwood. Experience with: LAN Network, Remote Support, WAN Network

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.

These jobs were popular with other job seekers We found 114 jobs for selected criteria: Remote IT Help Desk Technician (Level 2) IT & Telecommunications (1) Where should we email your jobs? Please enter a valid email address Did you mean: By clicking above you agree to the PNet Terms of Use. Read our full Data Protection Policy here. You may unsubscribe at any time from PNet emails and services. Please check your email. One more step! Confirm your Job Alert to receive relevant jobs to Thank you! Your Job Agent is now active. From now on you will receive relevant jobs to Support Adventure Limited Remote IT Help Desk Technician (Level 2) Remote Permanent Full Time Published: 1 week ago USD$2000 - $000 EE/AA, Non EE/AA Easy apply Remote IT Help Desk Technician (Level 2) Support Adventure Limited Remote ZA 2024-09-18 T14:01:22 Z FULL_TIME Introduction Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner. Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure. We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology. Duties & Responsibilities  We’re currently hiring people with experience in most or all of the following fields: Remote desktop support for Microsoft Windows (experience with mac OS is a plus) Remote network troubleshooting and administration Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management Virtual Device administration and management (Microsoft Azure, AWS and/or VMware) Experience working with ticketing systems in a high paced MSP environment is a major plus Desired Experience & Qualification The following skills and abilities are a must: A high level of English language proficiency, both spoken and written, is required A passion for customer service and great ‘soft’ skills Ability to present technical information in plain terms to non-technical users Great attention to detail especially when it comes to documentation and taking excellent notes A passion for learning and the ability to adapt to new technologies  Package & Remuneration What Support Adventure offers: We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP. You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.  Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure. These jobs were popular with other job seekers Enter your email and be the first to receive all the jobs that match your search criteria Please enter a valid email address Did you mean: By clicking above you agree to the PNet Terms of Use. Read our full Data Protection Policy here. You may unsubscribe at any time from PNet emails and services. Confirm the email we've sent to start receiving Thank you! Your Job Alert has been activated. #J-18808-Ljbffr

Creating purposeful careers as we build the future of contact centre solutions

We're looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Town CBD.

The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.

We are aiming for speed, efficiency, and an increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.

Responsibilities

• Drive operational and technological efficiencies within the team
• Manage daily operations
• Monitor team performance against target on a day-to-day basis, and implement changes where appropriate
• Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured, etc.
• Handle difficult customer complaints or enquiries
• Drive quality control and ensure corrective actions are taken where required
• Manage administrative workloads and outbound projects
• Proactively encourage high performance
• Coach low performers within the team
• Adhere to all HR policies and procedures
• Ensure adherence to Health, Safety and Environmental legislation

Qualifications & Experience

• Matric
• At least 3 years' experience in a leadership role in a contact centre
• Must be technologically savvy
• Certificate in supervisory management, ideal but not essential
• Willingness to work shifts
• Willingness to work Saturdays and overtime, as required
• Understanding of IR and HR policies
• Ability to handle escalations and take ownership

Working Hours

• 06h00 – 22h00 Monday to Sunday

Skills

• Client Care
• Client Liaison
• Communication
• Computer Skills
• Customer Care
• Customer Service
• Leading Teams
• Sales
• Team Leadership
• Tech Support

Business Process Outsourcing (BPO) Customer Services Telecommunications

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