494 Support Engineer jobs in South Africa

Datacentrix Cape Town is looking for an experienced Support Engineer to provide a high level of support for user and infrastructure environments, ensuring careful and optimal call management and efficiencies.

Job Description

• Ability to correctly analyze and prioritize calls and requests based on business impact, urgency, and financial implications.
• Manage call escalations to 2nd level and specialist support within Datacentrix and customer vendors.
• Must be a team player with the ability to work in and with a virtual team.
• Liaise between users, IT outsource providers, and internal IT processes.
• Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedures as appropriate.
• Identify and escalate persistent incidents.
• Must be available to provide after-hours standby support when required.
• Develop and maintain a professional working relationship with clients and end-users in support of the Service Delivery Manager.
• Confirm call resolution with the end user before closing the call on Heat.
• Maintain service and quality levels according to the company's standards, processes, and procedures.
• Create and update documentation related to all Standard Operating Procedures.
• Communicate technical information effectively to all levels of end-users, including device hardening and vulnerability management.
• Assist with escalations from 1st line support engineers.
• Adhere to established processes and operate within process controls, applying due diligence in following SOPs.

Experience and Qualifications

• Matric or Grade 12.
• A+ or N+ / MCSE or tertiary IT qualification.
• At least 5+ years of experience delivering End User Computing Support Services in a customer environment.
• Experience with Active Directory and GPO (creating users and managing AD).
• Proficient in PC builds and endpoint installations.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours as required.
• Ability to work independently and handle pressurized environments.
• Valid driver’s license and reliable transport, as travel is required.
• Punctuality, discipline, and dedication to effectively executing job requirements.
• ITIL proficiency is an advantage.
• ITIL v2 Foundation preferred.
• Extensive experience supporting Active Directory and multi-vendor hardware platforms.

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Atos South Africa is inviting suitable applicants for its upcoming Internship Development Programme intake for 2023 at its Midrand offices in Gauteng. Be sure to go over the minimum eligibility criteria and job description of the role if you’re planning on submitting an application. Depending on which qualification you have, the Atos Internship opportunity will give your career an edge. With your passion for business and technology, you’ll hit the ground running. You can expect dedicated support every step of the way and will be given real responsibility from day one on your journey with Atos.

Atos offers you many opportunities for development as you start your professional life and shape your career aspirations Why Join Atos as an Intern? Our comprehensive Internship program will introduce you to Atos, provide essential business and personal skills, and help build your network by connecting you with other seasoned professionals. Whichever Internship opportunity you choose, you’ll have plenty of support on your Atos career journey, including a mentor and a career coach.

We are looking for ambitious and energetic Interns in the following disciplines

• Digital Workplace • Application Modernization Services • Project Management • Workforce Management Requirements The candidates will be required to have passed Matric with Mathematics and English. Applicants must be able to satisfy these basic eligibility requirements to apply for the roles: • Completed National Diploma or a bachelor’s qualification, in Computer Science, or an equivalent degree. • Good academic results • Knows how to develop software using Java, C#, Python, and other relevant programming languages • Good background in relational databases, ORM and SQL technologies preferred • Preferably knowledgeable with unit testing and DevOps principles • Speaks and writes articulately and clearly • High standards of personal and team performance • Able to come up with innovative solutions • A quick and agile learner

Closing Date: 14th February 2023 How to apply

The following documents must be attached when applying: • Certified copy ID Document • Certified Tertiary Qualifications • CV

Applications should be sent to with a covering letter of 150-200 words on why you would want to join Atos, indicating clearly which position you are applying for

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Atos is the global leader in secure and decarbonized digital with a range of market-leading digital solutions along with consultancy services, digital security, and decarbonization offerings; an end-to-end partnership approach.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

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COMPANY: Aero Support Force Africa (Pty) Ltd

LOCATION: Heidelberg

Are YOU a

VACANCY: Technical Support Engineer

COMPANY: Aero Support Force Africa (Pty) Ltd

REPORTING TO: Accountable Manager (AM) and Chief Engineer (CE)

LOCATION: Heidelberg

Are YOU a detail-driven problem solver with a passion for aviation ? Join us as a Technical Support Engineer , where you'll coordinate heavy maintenance, forecast parts and defect trends, and drive operational readiness across multiple aircraft types. Its your time to lead from the ground and keep us soaring.

Why build your career as a Technical Support Engineer with us?

• Play a key role in keeping our fleet mission ready through expert planning and coordination of aircraft maintenance.
• Gain hands-on experience with heavy maintenance operations and trend analysis.
• Working alongside a dynamic, cross-functional team dedicated to safety, compliance, and operational excellence.
• Advance your career with a company that values precision, innovation, and your professional growth.
  
  
  

• Research and Advisory: Conduct research and provide recommendations on parts, tooling, and material requirements for aircraft maintenance projects, including heavy maintenance tasks such as 500-hour inspections, ensuring compatibility and compliance with OEM specifications.
• Technical Enquiries and Claims: Prepare, submit, and follow up on Technical Enquiries (TEs) to OEMs and suppliers, and manage Power-by-Hour (PBH) and support by the hour (SBH) claims related to heavy maintenance and routine checks.
• Work Scope and Project Planning: Develop detailed work scopes, project plans, and schedules for maintenance activities, including heavy maintenance (e.g., 500-hour inspections, G-checks, and refurbishments), upgrades, and configuration changes as requested by the AM and CE.
• Material Management: Forecast annual parts and material requirements for routine and heavy maintenance tasks, source alternative solutions for parts and tooling, and coordinate with the Procurement Controller and Logistics team to ensure timely availability.
• Trend Analysis and Reporting: Produce monthly parts and defect trend reports to identify recurring issues, enable preplanning for parts procurement, and plan remediation strategies for identified trends.
• Manpower Planning: Assess and plan manpower requirements for maintenance projects, including heavy maintenance tasks like 500-hour inspections, ensuring optimal allocation of skilled personnel for all maintenance activities.
• Tool and Equipment Management: Identify, source, and manage tooling requirements for maintenance tasks, including specialized tools for heavy maintenance and 500-hour inspections, and research or manufacture alternative tooling solutions when necessary.
• Production Planning and Management: Oversee the planning and execution of maintenance production schedules, including heavy maintenance cycles such as 500-hour inspections, ensuring efficient workflows, minimal downtime, and adherence to project timelines. Provide daily, weekly and monthly reports on projects.
• Deployment Support: Provide planning and solutions for the setup of new aircraft deployments, including logistics, manpower, and equipment coordination for both routine and heavy maintenance requirements.
• Technical Subscriptions and Data Management: Manage and update technical subscriptions, including downloading and updating Nav data and Cockpit Voice and Flight Data Recorder (CVFDR) downloads for various aircraft, ensuring compliance during heavy maintenance checks.
• Compliance and Documentation: Ensure all planning and maintenance activities, including 500-hour inspections, comply with Aircraft Maintenance Manuals (MM), Illustrated Parts Catalogs (IPCs), Service Bulletins (SBs), and Airworthiness Directives (ADs).
• Cross-Functional Support: Provide technical research and support to the Accountable Manager, Chief Engineer, manage implementation of modification, engaging with suppliers, design organizations and getting mod approval from SACAA.
  
  
  

• Technical Expertise: Extensive knowledge of Aircraft Maintenance Manuals, Illustrated Parts Catalogs, Service Bulletins, and Airworthiness Directives, with specific expertise in planning for heavy maintenance tasks like 500-hour inspections.
• System Knowledge: High-level understanding and experience in mechanical and avionics systems, with specific expertise in AS330, AS332, or H225 aircraft (advantageous).
• Analytical Skills: Ability to analyze parts and defect trends and produce actionable reports to support preplanning and remediation efforts.
• Communication: Strong verbal and written communication skills to liaise with OEMs, suppliers, and internal teams, and to present trend reports effectively.
• Team Collaboration: Ability to work effectively in a team environment and coordinate with cross-functional departments.
• Independence: Capability to work with minimal supervision, demonstrating initiative and problem-solving skills.
  
  
  

• Qualified Aircraft Mechanic or Avionics Technician.
• Licensed Aircraft Maintenance Engineer (preferred).
• Comprehensive knowledge of aircraft maintenance processes, including heavy maintenance inspection protocols.
• Proficiency in production planning, resource management, and data analysis tools for trend reporting.
• Minimum of 10 years experience in aircraft maintenance, with experience in heavy maintenance, refurbishments, aircraft upgrades, or configuration changes considered an advantage.
  
  
  

• Office-based with frequent visits to maintenance facilities or deployment sites, particularly during heavy maintenance cycles.
• May require flexibility to accommodate project deadlines or urgent maintenance needs, including those related to 500-hour inspections and trend remediation.
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Airlines and Aviation

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