363 Support Consultant jobs in South Africa

Cape Town What to expect:As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships. Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career. If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team. Requirements: Grade 12 (Matric) or relevant equivalent Available to work 24/7 Shifts Knowledge of the Payments Landscape in South Africa 3+ Years customer experience within an international support center 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, Whats App 2+ Years working in a Card Payment environment is advantageous to have Intermediate computer Literacy Excellent written and verbal communication skills Previous experience working on Salesforce (Advantageous) In office perks Healthy breakfast, lunches and snacks Monthly team connects Perks for South African based employees Medical aid subsidy Generous paid annual leave Birthday leave Learning and Development opportunities Quarterly team building Community initiatives Access to cutting edge technology Our Employee Value Proposition Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.Compliance As a fintech company, we prioritize data security and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Ready to be exceptional? Apply now! Keen to know more? Interested in joining our rocket ship? To find out more about life at Ozow, head over to our Careers Page here! Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you based in Cape Town? * Select. Will you be willing to work a minimum of 3 days in office? * Select. Do you have a matric certificate? * Select. Please confirm your notice period. (30/60/90 days or 1/2/3 calendar months) * Linked In Profile * What is your most recent salary (Cost to Company)? * What is your desired salary (Cost to Company)? * Do you have any restraint of trade that may impact this application? * Select. What recent industry experience do you have? * Select. Race * Nationality * If someone referred you to this position please state their name and surname. If no one referred you the please type 'NA' * I consent to Ozow receiving and processing my personal information and special personal information (as defined in the Protection of Personal Information Act 2013 (“POPI”)) for purposes of this application and in the recruitment process in general. I confirm that the personal information and any special personal information I am providing to Ozow is accurate and up to date. I confirm that I have read and agree to Ozow’s Privacy Policy - * Select. #J-18808-Ljbffr

Customer Support Consultant (POS25031)

Somerset West

R 20 000 to R 25 000 per month (negotiable depending on your experience)

Requirements:

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage

Responsibilities :

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date: 15 February 2025

Cape Town

What to expect:

As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships.

Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.

If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team.

Requirements:

• Grade 12 (Matric) or relevant equivalent
• Available to work 24/7 Shifts
• Knowledge of the Payments Landscape in South Africa
• 3+ Years customer experience within an international support center
• 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
• 2+ Years working in a Card Payment environment is advantageous to have
• Intermediate computer Literacy
• Excellent written and verbal communication skills
• Previous experience working on Salesforce (Advantageous)

In office perks

• Healthy breakfast, lunches and snacks
• Monthly team connects

Perks for South African based employees

• Medical aid subsidy (permanent staff)
• Group Risk Insurance (permanent staff)
• Generous paid annual leave
• Learning and Development opportunities
• Quarterly team building
• Community initiatives
• Access to cutting edge technology

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards.

Ready to be exceptional? Apply now!

Keen to know more?

Interested in joining our rocket ship?

To find out more about life atOzow, head over to our Careers Page here!

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Are you based in Cape Town? * Select.

Will you be willing to work a minimum of 3 days in office? * Select.

Do you have a matric certificate? * Select.

Please confirm your notice period. (30/60/90 days or 1/2/3 calendar months) *

LinkedIn Profile *

What is your most recent salary (Cost to Company)? *

What is your desired salary (Cost to Company)? *

Do you have any restraint of trade that may impact this application? * Select.

What recent industry experience do you have? * Select.

Race *

Nationality *

If someone referred you to this position please state their name and surname. If no one referred you the please type 'NA' *

I consent to Ozow receiving and processing my personal information and special personal information (as defined in the Protection of Personal Information Act 2013 (“POPI”)) for purposes of this application and in the recruitment process in general. I confirm that the personal information and any special personal information I am providing to Ozow is accurate and up to date. I confirm that I have read and agree to Ozow’s Privacy Policy - * Select.

#J-18808-Ljbffr

Cape Town What to expect:As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships. Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career. If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team. Requirements: Grade 12 (Matric) or relevant equivalent Available to work 24/7 Shifts Knowledge of the Payments Landscape in South Africa 3+ Years customer experience within an international support center 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, Whats App 2+ Years working in a Card Payment environment is advantageous to have Intermediate computer Literacy Excellent written and verbal communication skills Previous experience working on Salesforce (Advantageous) In office perks Healthy breakfast, lunches and snacks Monthly team connects Perks for South African based employees Medical aid subsidy (permanent staff) Group Risk Insurance (permanent staff) Generous paid annual leave Learning and Development opportunities Quarterly team building Community initiatives Access to cutting edge technology Our Employee Value Proposition Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.Compliance As a fintech company, we prioritize data security and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Ready to be exceptional? Apply now! Keen to know more? Interested in joining our rocket ship? To find out more about life at Ozow, head over to our Careers Page here! Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you based in Cape Town? * Select. Will you be willing to work a minimum of 3 days in office? * Select. Do you have a matric certificate? * Select. Please confirm your notice period. (30/60/90 days or 1/2/3 calendar months) * Linked In Profile * What is your most recent salary (Cost to Company)? * What is your desired salary (Cost to Company)? * Do you have any restraint of trade that may impact this application? * Select. What recent industry experience do you have? * Select. Race * Nationality * If someone referred you to this position please state their name and surname. If no one referred you the please type 'NA' * I consent to Ozow receiving and processing my personal information and special personal information (as defined in the Protection of Personal Information Act 2013 (“POPI”)) for purposes of this application and in the recruitment process in general. I confirm that the personal information and any special personal information I am providing to Ozow is accurate and up to date. I confirm that I have read and agree to Ozow’s Privacy Policy - * Select. #J-18808-Ljbffr

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the role

The PST Support Consultant role is dedicated to supporting the users on our range of Business Software Solutions products. The goal of the PST Support Consultant is to take ownership of our clients’ software problems and resolve them fast and effectively. The management of all support requests with the goal of ensuring that all issues are resolved with a minimum number of calls requiring handover or escalation thereby ensuring customer and management satisfaction.

Responsibilities

• Dealing directly with customers in a friendly, helpful and efficient manner - telephonically, via email, remote support and live chat
• Confirming prioritization of all requests / support interactions
• Assisting customers remotely using Team Viewer
• Providing regular feedback to customers on outstanding tickets even if the ticket is escalated
• Resolving and or addressing requests with a minimum number of tickets needing to be escalated to Team Leaders
• Owning the problem / request until it is resolved to the customers satisfaction
• Maintenance of all tickets and support call records (all ticket record requirements are met before being "closed")
• Keeping up to date with and being familiar with all products supported by the PST including changes (updates), before it is rolled out to clients.

Requirements

• Grade 12/ Matric
• Minimum of 5 years working experience in Conveyancing environment
• Experience working on LexisConvey (advantageous)
• Good working knowledge of Windows, outlook and MS Office (must have good Word skills)
• Excellent telephone manner and communication skills
• Paralegal Certificate advantageous
• A+ and or N+ qualification highly advantageous

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid

• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)

• Modern family benefits, including adoption and surrogacy

• Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

#J-18808-Ljbffr

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
The PST Support Consultant role is dedicated to supporting the users on our range of Business Software Solutions products. The goal of the PST Support Consultant is to take ownership of our clients' software problems and resolve them fast and effectively. The management of all support requests with the goal of ensuring that all issues are resolved with a minimum number of calls requiring handover or escalation thereby ensuring customer and management satisfaction.
Responsibilities
+ Dealing directly with customers in a friendly, helpful and efficient manner - telephonically, via email, remote support and live chat
+ Confirming prioritization of all requests / support interactions
+ Assisting customers remotely using Team Viewer
+ Providing regular feedback to customers on outstanding tickets even if the ticket is escalated
+ Resolving and or addressing requests with a minimum number of tickets needing to be escalated to Team Leaders
+ Owning the problem / request until it is resolved to the customers satisfaction
+ Maintenance of all tickets and support call records (all ticket record requirements are met before being "closed")
+ Keeping up to date with and being familiar with all products supported by the PST including changes (updates), before it is rolled out to clients.
Requirements
+ Grade 12/ Matric
+ Minimum of 5 years working experience in Conveyancing environment
+ Experience working on LexisConvey (advantageous)
+ Good working knowledge of Windows, outlook and MS Office (must have good Word skills)
+ Excellent telephone manner and communication skills
+ Paralegal Certificate advantageous
+ A+ and or N+ qualification highly advantageous
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
+ Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Medical Aid
+ Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
+ Modern family benefits, including adoption and surrogacy
+ Study Leave
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Customer Support Consultant (POS24302)

Somerset West

R 20 000 to R 25 000 per month (negotiable depending on your experience)

Requirements:

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage

Responsibilities :

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 October 2024

Customer Support Consultant (POS24302)

Somerset West

R 20 000 to R 25 000 per month (negotiable depending on your experience)

Requirements:

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage

Responsibilities :

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 October 2024

Customer Support Consultant (POS24302)

Somerset West

R 20 000 to R 25 000 per month (negotiable depending on your experience)

Requirements:

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage

Responsibilities :

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 October 2024