371 Support Associate jobs in South Africa

• A degree in Human Resources, Law, Business Administration or a related field.
• Previous experience in administration or project support is essential
• Exposure to the Temporary Employment Services or recruitment industry is a strong advantage
• A desire to grow into a future management role

• Coordinating the Managing Directors calendar, meetings, and priorities
• Preparing reports, presentations, and business documents
• Taking minutes and tracking follow ups from strategic and operational meetings
• Assisting with special projects and high impact business initiatives
• Providing day to day operational and administrative support

• Organised and detail oriented, with strong administrative skills
• Confident and professional in communication
• Emotionally mature, reliable, and discreet
• Comfortable in a fast paced, high-pressure environment
• Open to feedback and continuous learning
• Genuinely interested in understanding how a business operates and grows

Shift Markets is a financial technology services provider committed to creating innovative solutions within the cryptocurrency and FX ecosystems that improve global access to digital assets and our continued growth has created an exciting opportunity on our remotely-based Trading Systems Support team.

Are you tech-savvy and passionate about trading systems technology? Do you enjoy helping people and solving problems? Thrive in a fast-paced environment? Remain calm under high-pressure situations? Are you detail-oriented and can you communicate effectively in written and spoken English?

As an Associate on Shift’s Trading Systems Support team, you’ll have two primary focuses:

You’ll be a primary point of contact for institutional clients, responding promptly to all incoming inquiries covering Shift’s trading exchange products and business lines. Inquiries about platform features and functionality including pricing and liquidity configurations, user journeys, KYC/KYT integrations, deposits and withdrawals, trades and order executions, and markups and commissions calculations are common.

You’ll also be responsible for monitoring the health of, troubleshooting, and resolving or escalating issues involving Shift’s digital assets infrastructure and their clients’ Crypto-as-a-Service exchange technology stacks including the Shift Crypto & Derivatives Trading Platform and cloud-hosted MetaTrader 4 and MetaTrader 5 server clusters. Incidents you may expect to encounter include general system performance degradation; price streaming and/or order execution delays, timeouts, and outages; and disruptions to critical services integrations such as liquidity providers, digital wallet custodians, KYC and KYT vendors, and CRMs, etc.

Familiarity with sending and receiving cryptocurrencies; trading crypto, FX, derivatives, or CFDs on platforms like MetaTrader 4, MetaTrader 5, or crypto exchanges such as Binance and Coinbase; and general trading concepts such as market, stop, and limit orders, as well as calculating margin, leverage, and profit/loss will help you accelerate your learning to excel in this role. Experience with software development, scripting, or QA/UA testing may be especially helpful as it demonstrates a technical mindset and a working understanding of how to troubleshoot issues, skills which will strengthen your ability to answer questions clearly and efficiently, think through challenges logically, and solve problems effectively. An ideal candidate would also have the ability to code small monitoring scripts, but this is certainly not required.

This role requires 40 hours per week, 9am - 6pm (US Eastern time) with a 1-hour break for lunch. The weekday schedule is flexible, but working Saturdays and Sundays is required.

If you think you’d be a good fit for this role, please reach out with a brief summary of your current relevant experience/knowledge and your resume.

DESCRIPTION

We are looking for a talented IT Support Associate to join our team specializing in Systems / Information Technology for our Global Desktop Department in Gauteng, South Africa.

In this role, you will make an impact in the following ways :

Deliver reliable and efficient IT operational support, ensuring systems and resources are consistently available and optimized for end users.

Diagnose and resolve complex hardware and software issues independently, minimizing downtime and enhancing user productivity.

Lead and mentor junior IT Support Associates, fostering skill development and elevating overall team performance.

Drive process improvement initiatives using Six Sigma methodologies to reduce costs and enhance service delivery.

Act as the regional escalation point for telephony issues, ensuring swift resolution and seamless communication by coordinating with global teams.

Maintain accurate asset records through regular audits, safeguarding IT infrastructure and ensuring compliance with corporate standards.

Support infrastructure changes and global technology rollouts, contributing to the successful implementation of strategic IT projects.

Analyze incident trends and performance metrics to proactively identify risks, implement solutions, and report outcomes to management.

RESPONSIBILITIES

To be successful in this role you will need the following :

A structured, analytical mindset to solve complex technical problems using industry-standard methodologies and root cause analysis.

Strong interpersonal and communication skills to effectively support and guide non-technical users through technical challenges.

A proactive and creative approach to troubleshooting, with a continuous improvement mindset that drives innovation and efficiency.

The ability to stay calm and focused under pressure, ensuring reliable support and sound decision-making in high-stakes situations

QUALIFICATIONS

Education / Experience :

Matric / Grade 12, or equivalent

An IT related qualification / certification

Proven experience in mobile connectivity, SIM provisioning, and handset lifecycle management.

Significant experience in a technical support role.

Hands-on experience supporting both fixed and mobile telecommunications systems.

Proficiency in MDM platforms such as Microsoft Intune and Samsung Knox.

Experience with helpdesk systems (, ServiceNow, JIRA), ticket resolution, and remote support tools.

Added Advantage :

Experience with APC UPS systems, including battery maintenance and monitoring.

Familiarity with server infrastructure, data closets, and desktop support.

Knowledge of ERP systems such as SAP S / 4HANA, particularly in raising purchase requisitions.

Certifications (Highly Recommended or Advantageous) :

CompTIA A+ / Network+ Microsoft Certification

ITIL Foundation Certification

MDM-specific certifications (, Microsoft Intune, Samsung Knox)

Join to apply for the IT Support Associate - Level IV role at Cummins Africa Middle East

Join to apply for the IT Support Associate - Level IV role at Cummins Africa Middle East

Description

We are looking for a talented IT Support Associate to join our team specializing in Systems/Information Technology for our Global Desktop Department in Gauteng, South Africa.

Description

We are looking for a talented IT Support Associate to join our team specializing in Systems/Information Technology for our Global Desktop Department in Gauteng, South Africa.

In this role, you will make an impact in the following ways:

• Deliver reliable and efficient IT operational support, ensuring systems and resources are consistently available and optimized for end users.
• Diagnose and resolve complex hardware and software issues independently, minimizing downtime and enhancing user productivity.
• Lead and mentor junior IT Support Associates, fostering skill development and elevating overall team performance.
• Drive process improvement initiatives using Six Sigma methodologies to reduce costs and enhance service delivery.
• Act as the regional escalation point for telephony issues, ensuring swift resolution and seamless communication by coordinating with global teams.
• Maintain accurate asset records through regular audits, safeguarding IT infrastructure and ensuring compliance with corporate standards.
• Support infrastructure changes and global technology rollouts, contributing to the successful implementation of strategic IT projects.
• Analyze incident trends and performance metrics to proactively identify risks, implement solutions, and report outcomes to management.
  
  

• A structured, analytical mindset to solve complex technical problems using industry-standard methodologies and root cause analysis.
• Strong interpersonal and communication skills to effectively support and guide non-technical users through technical challenges.
• A proactive and creative approach to troubleshooting, with a continuous improvement mindset that drives innovation and efficiency.
• The ability to stay calm and focused under pressure, ensuring reliable support and sound decision-making in high-stakes situations
  
  

• Matric/Grade 12, or equivalent
• An IT related qualification/certification
• Proven experience in mobile connectivity, SIM provisioning, and handset lifecycle management.
• Significant experience in a technical support role.
• Hands-on experience supporting both fixed and mobile telecommunications systems.
• Proficiency in MDM platforms such as Microsoft Intune and Samsung Knox.
• Experience with helpdesk systems (e.g., ServiceNow, JIRA), ticket resolution, and remote support tools.
  
  

• Experience with APC UPS systems, including battery maintenance and monitoring.
• Familiarity with server infrastructure, data closets, and desktop support.
• Knowledge of ERP systems such as SAP S/4HANA, particularly in raising purchase requisitions.
  
  

• CompTIA A+ / Network+ Microsoft Certification
• ITIL Foundation Certification
• MDM-specific certifications (e.g., Microsoft Intune, Samsung Knox)
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Manufacturing

Referrals increase your chances of interviewing at Cummins Africa Middle East by 2x

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Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 4 days ago

City of Johannesburg, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Midrand, Gauteng, South Africa 2 weeks ago

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6 days ago Be among the first 25 applicants

• Stage 1: Video submission and CV review ← You are here and link to our process
• Stage 2: Live interview and practical assessment
• Shadowing: Paid on-the-job shadowing period (2-6 weeks, dependent on feedback)
• Probation: Formal probation at your negotiated rate, if both sides agree to proceed
  
  
  

• Stage 1: Video submission and CV review ← You are here and link to our process
• Stage 2: Live interview and practical assessment
• Shadowing: Paid on-the-job shadowing period (2-6 weeks, dependent on feedback)
• Probation: Formal probation at your negotiated rate, if both sides agree to proceed
  
  
  

• Rapidly identify, analyse, and resolve complex challenges with clarity and precision
• Implement efficient solutions delivering immediate, measurable outcomes
• Navigate ambiguity confidently, independently filling gaps and creating actionable strategies
  
  

• Leverage technology and AI to significantly enhance productivity and operational effectiveness
• Continuously evaluate and refine tech and AI systems for optimal performance and scalability
• Easily communicate technical complexities through practical insights and actionable strategies
  
  

• Strategically manage client relationships by aligning solutions with clear, measurable client outcomes
• Navigate stakeholder interactions pragmatically, ensuring effective communication and engagement
  
  

• Expertly manage operations across multiple business functions such as Finance, HR, Operations, Executive Assistance, Project and Event Management
• Deliver consistent, high-quality outcomes across diverse business operations
  
  
  

• Naturally proactive, driven by delivering efficient solutions
• Highly proficient in tech and AI, motivated by their potential to streamline processes and accelerate outcomes
• Exceptional problem-solving abilities - quick to assess, strategise, and execute
• Emotionally intelligent - adept at interpreting complex scenarios and adapting your approach effectively
• Commercially astute, with a business-owner mindset - balancing results, efficiency, cost-effectiveness, and exceptional client experiences
  
  
  

• Collaborate with a high-performing team dedicated to excellence and impactful outcomes
• Work closely with progressive leaders who value your strategic insight and technical expertise
• Accelerate your growth through authentic challenges, practical problem-solving, and meaningful feedback
• Enjoy genuine autonomy within a supportive community focused on collective success.
  
  

• Flexibility to work remotely in a similar time zone to the UK (GMT +/- 2 hours)
  
  
  

• We're looking for individuals who have the flexibility to commit to a minimum of 100 hours/month
• This is a fractional, contract-based role, meaning work is assigned on a client-by-client basis, depending on need and availability. This setup offers flexibility and variety, working with different clients across industries, and it's best suited to professionals who are comfortable with a non-fixed schedule and can adapt to changing workloads
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Other
• Industries IT Services and IT Consulting

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Get notified about new Support Associate jobs in South Africa .

Johannesburg, Gauteng, South Africa 8 months ago

West Rand District Municipality, Gauteng, South Africa 1 week ago

Pretoria, Gauteng, South Africa 2 weeks ago

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• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.

• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.
• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.