554 Supply Chain Optimisation jobs in South Africa

Supply Chain, Logistics & Optimisation Specialist: Contact Ronel @ 0824355021

Parow, Western Cape Innovative Recruitment

Posted 27 days ago

Job Viewed

Tap Again To Close

Job Description

Performance Visibility & Optimisation Specialist

Innovative Recruitment invites suitably qualified candidates to apply for the Performance Visibility & Optimisation Specialist position, based in Cape Town. This role is responsible for:

  1. Providing the business with data-driven insights, obtained through both standard reports and ad-hoc analyses, and establishing standard dashboards and reports to enable the business to monitor and improve performance across various departments.
Duties & Responsibilities

The role supports commercial, operational, and financial decision-making through advanced analytical modelling, using large sets of data:

  1. The secondary focus of the role includes ad-hoc design and optimization projects, as well as assistance with costings and solution design for new business initiatives.
  2. Improve resource utilisation and associated costs through analytical insights.
  3. Draw clear conclusions through data analysis.
  4. Support operational, commercial, and financial decisions.
  5. Identify issues and trends and discuss with the responsible managers.
  6. Design and cost solutions using appropriate fleet and network design modelling.
  7. Drive “cost to serve” optimisation by principals, regions, service levels, and network partners.
  8. Identify and drive continuous improvement projects with key stakeholders in the business.
Desired Experience & Qualification

• Industrial Engineering Degree (preferred)
• BCom Honours (Logistics / Supply Chain Management)
Job-Related Work Experience and Skills:
• Minimum 2 years data analytics experience in an integrated logistics or supply chain environment.
• Advanced Excel modelling and analytical skills.
• Advanced skills in Power BI.
• Experience in programming languages such as SQL, Python, or R will be advantageous.
• Network modelling (using Advanced modelling software or advanced Excel models).
• Trained and experienced in Cost to Serve modelling and analytics.
• Strong data management and database usage skills.
• Experience in structured ongoing continuous improvement function – diagnostics, value identification, solution generation, value extraction.
• Experience in Sales and Operations planning will be advantageous.
• Ability to translate quantitative outputs into a well-structured presentation format.
• Strong communication and people skills.

Personality and Attributes

Minimum:
• Positive
• Passionate
• Self-starter capable of working independently
• Internal locus of control with high performance standards
• Attention to detail
• Tenacious
• Exceptional work ethic
• Ability to effectively communicate and translate analytics for broader audiences
• Pragmatic and practical approach to managing business and real-world trade-offs
• “Can do” attitude
• Ability to influence and co-opt buy-in
• Willing and able to travel at times
• Must have own vehicle

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Supply Chain Specialist : Tactical Spend Optimisation - mining

Johannesburg, Gauteng Temp

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Key Responsibilities

  • Lead the analysis of spend data to identify tactical savings opportunities.
  • Supplier rationalization, contract negotiation and demand management.
  • Engage cross-functional stakeholders to validate and implement savings initiatives.
  • Maintain reporting tools to track savings, compliance and delivery impact.
  • Coordinate with Procurement, Finance and Operations to ensure alignment and execution.
  • Mentor and guide supporting analysts and initiative contributors.
Required Qualifications
  • Bachelor’s degree in supply chain, Business Analytics, Engineering or related.
  • 5+ years’ experience in procurement, commercial strategy or cost optimization.
  • Proven track record in leading tactical sourcing or spend optimization initiatives and ensuring continuous production through sourcing for immediate / unplanned purchases.
  • Advanced proficiency in Excel, Power BI, and spend analysis tools.
  • Experience in mining, industrial, or heavy asset sectors strongly preferred.
  • Experience with SAP, Oracle, or similar ERP systems.
Key Competencies
  • Strategic sourcing and commercial leadership
  • Data-driven decision-making and visualization

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Supply Chain Specialist: Tactical Spend Optimisation - mining

Johannesburg, Gauteng MECS Africa

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

Key Responsibilities:
Lead the analysis of spend data to identify tactical savings opportunities.
Supplier rationalization, contract negotiation and demand management.
Engage cross-functional stakeholders to validate and implement savings initiatives.
Maintain reporting tools to track savings, compliance and delivery impact.
Coordinate with Procurement, Finance and Operations to ensure alignment and execution.
Mentor and guide supporting analysts and initiative contributors.

Required Qualifications Experience:
Bachelors degree in supply chain, Business Analytics, Engineering or related.
5+ years experience in procurement, commercial strategy or cost optimization.
Proven track record in leading tactical sourcing or spend optimization initiatives and ensuring continuous production through sourcing for immediate/unplanned purchases.
Advanced proficiency in Excel, Power BI, and spend analysis tools.
Experience in mining, industrial, or heavy asset sectors strongly preferred.
Experience with SAP, Oracle, or similar ERP systems.

Key Competencies:
Strategic sourcing and commercial leadership
Data-driven decision-making and visualization
This advertiser has chosen not to accept applicants from your region.

Supply Chain Specialist: Tactical Spend Optimisation - mining

Johannesburg, Gauteng

Posted today

Job Viewed

Tap Again To Close

Job Description

Key Responsibilities: Lead the analysis of spend data to identify tactical savings opportunities. Supplier rationalization, contract negotiation and demand management. Engage cross-functional stakeholders to validate and implement savings initiatives. Maintain reporting tools to track savings, compliance and delivery impact. Coordinate with Procurement, Finance and Operations to ensure alignment and execution. Mentor and guide supporting analysts and initiative contributors. Required Qualifications Experience: Bachelors degree in supply chain, Business Analytics, Engineering or related. 5 years experience in procurement, commercial strategy or cost optimization. Proven track record in leading tactical sourcing or spend optimization initiatives and ensuring continuous production through sourcing for immediate/unplanned purchases. Advanced proficiency in Excel, Power BI, and spend analysis tools. Experience in mining, industrial, or heavy asset sectors strongly preferred. Experience with SAP, Oracle, or similar ERP systems. Key Competencies: Strategic sourcing and commercial leadership Data-driven decision-making and visualization
This advertiser has chosen not to accept applicants from your region.

Process Improvement Specialist

R900000 - R1200000 Y Pele Energy Group

Posted today

Job Viewed

Tap Again To Close

Job Description

We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization. Ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. To analyse existing processes, identify areas for optimization, implement solutions that streamline workflows, reduce waste, and improve product as well as service quality.

Requirements

Process Analysis and Assessment

  • Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement.
  • Map and document processes using flowcharts, process mapping software, and other relevant tools.

Process Optimisation & Continuous Improvement

  • Identify and implement process improvements aligned with ISO 9001:2015, ISO Asset Management), and best practices in renewable energy and infrastructure projects.
  • Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs.
  • Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation.
  • Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations.

Data Collection, Performance Monitoring, and Reporting

  • Collect and analyse operational data to track efficiency, identify trends, and validate improvements.
  • Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules.
  • Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements.

Compliance and Risk Management

  • Ensure all process improvement initiatives align with the organisation's Quality Management System (QMS) and ISO 9001:2015 standards.
  • Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps.
  • Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities.

Cross-Functional Collaboration & Stakeholder Engagement

  • Work closely with internal business unit teams to implement and sustain improvements.
  • Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes.
  • Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements.

Digital Transformation & Technology Integration

  • Support the implementation and optimisation of digital tools, including ERP systems, SharePoint, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems).
  • Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort.
  • Ensure alignment between process improvements and the organisation's IT and data strategy.

Desired Skills & Qualifications

Education:

  • Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies.

Experience:

  • 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors.
  • Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous.
  • Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO Asset Management) is an advantage.
  • Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred.
  • Experience working in solar PV plant construction, operation, and asset management is a plus.

Skills:

  • Process Analysis and Design.
  • Quality Management Systems.
  • Improvement Methodologies
  • Data Analysis and Problem-Solving.
  • Project Management.
  • Communication and Interpersonal Skills.
  • Software Proficiency
This advertiser has chosen not to accept applicants from your region.

Support Process Improvement Lead

Iqtalent

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

  • Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
  • Offer actionable insights to the product team to elevate the customer experience.
  • Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
  • Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
  • Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
  • Evaluate data and observe trends within core pods to propose enhancements.
  • Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
  • Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
  • Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
  • Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Support Process Improvement Lead

North West, North West Iqtalent

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

  • Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
  • Offer actionable insights to the product team to elevate the customer experience.
  • Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
  • Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
  • Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
  • Evaluate data and observe trends within core pods to propose enhancements.
  • Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
  • Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
  • Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
  • Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Supply chain optimisation Jobs in South Africa !

Support Process Improvement Lead

Western Cape, Western Cape Iqtalent

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

  • Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
  • Offer actionable insights to the product team to elevate the customer experience.
  • Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
  • Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
  • Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
  • Evaluate data and observe trends within core pods to propose enhancements.
  • Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
  • Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
  • Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
  • Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Support Process Improvement Lead

Western Cape, Western Cape Iqtalent

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

  • Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
  • Offer actionable insights to the product team to elevate the customer experience.
  • Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
  • Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
  • Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
  • Evaluate data and observe trends within core pods to propose enhancements.
  • Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
  • Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
  • Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
  • Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Support Process Improvement Lead

Gauteng, Gauteng Iqtalent

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

  • Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
  • Offer actionable insights to the product team to elevate the customer experience.
  • Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
  • Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
  • Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
  • Evaluate data and observe trends within core pods to propose enhancements.
  • Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
  • Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
  • Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
  • Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Supply Chain Optimisation Jobs