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1.   PRINCIPAL OBJECTIVE OF POSITION

To lead and effectively manage the Client Relationship Management (CRM) team by providing strategic direction and operational strategies to ensure that Tshikululu is managing, retaining and growing client relationships successfully. This will be achieved through managing the CRM team to implement effective client management/retention strategies which will ensure that high quality services and effective social investment strategies are delivered to Tshikululu's clients.

2.   KEY PERFORMANCE AREAS, ACTIVITIES AND INDICATORS

Key Performance Areas / Outputs

Activities

1.   Client Relationship Management (CRM) Strategy and Implementation

·   Approved CRM Strategy and Implementation Plan with activities, milestones and anticipated outcomes in respect of income and the organisational strategy

·   Achievement of annual growth targets in the current client portfolio

·   Develop Tshikululu's CRM strategy and implementation plan which aligns to Tshikululu's strategy for approval annually.

·   Identify and resolve challenges that impact on the successful implementation of the CRM Strategy.

·   Manage the implementation of Tshikululu's strategic objectives which relate to client management according to the company's Balance Scorecard.

·   Track the implementation of the CRM strategy and produce reports on the progress of targets, reviewing and updating the CRM Strategy where necessary to align to the organisational strategy.

·   Provide input into the organisational strategy to identify opportunities for growth, competitor analysis and market trends.

2.   Client Relationship Management

·   A consistent client management process resulting in high client satisfaction and retention

·   Develop, implement and continue to evolve a client retention strategy/process for the CRM team.

·   Work collaboratively with the management team to plan effective resourcing per client.

·   Manage that CRMs have a deep understanding of their client's business and social investment strategic objectives by managing client engagement, strategy participation and developing and reviewing all client strategies annually.

·   Manage the allocation of CRMs across the client portfolio to ensure that each client is effectively managed.

·   Manage the end-to-end client management process by implementing processes, policies and procedures which ensure the management of the effective delivery of client SLAs.

·   Manage that SLAs are defined according to the Tshikululu procedure and standard and that the SLA's are delivered and complied with as per defined standards and deadlines.

·   Evaluate key portfolio relationships and engage with senior stakeholders and strategic clients by attending meetings, representing Tshikululu, supporting delivery of client objectives and resolving client queries and issues within SLA and as required.

·   Manage the measurement of client satisfaction across Tshikululu's client portfolio through the client satisfaction survey. Implement enhancements to client management strategies based on the insights from the client satisfaction survey.

3.   Client SI Management

·   High quality deliverables to clients through planning, strategic direction and feedback by the CRM team

·   Effective collaboration with SI team

·   Oversee the development of specific client strategies by ensuring Client Relationship Managers are facilitating and participating in strategy development meetings with relevant social investment specialists, engaging with clients on their needs, and reviewing strategies (from the SI team) that align with client needs and sector opportunities in accordance with the client's SLA.

·   Manage the implementation of the approved strategies by allocating to Client Relationship Managers, defining implementation measures and objectives, setting deadlines and tracking progress monthly.

·   Manage the CRM team to work with the monitoring and evaluation team to ensure that every client has an M&E framework implemented and that impact is reported on annually.

·   Lead the identification and resolution of challenges that impact on the ability for client strategies and deliverables to be delivered, when required.

·   Ensure that strategy successes and failures are discussed, evaluated and lessons learnt are shared to improve good practice within team. This is achieved by developing and implementing frameworks, coordinating information sharing and tracking implementation of improvements quarterly.

·   Manage the integration of Tshikululu Industry leadership and innovation into client strategies and engagements wherein the Client Relationship Managers apply good practise, source latest information and apply insights and learning from previous experience to deliver industry leading strategies on an ongoing basis.

·   Develop and maintain a deep expertise in social investment to provide value and insights to clients by attending training, engaging in industry debate and discussion, attending and participating in conferences monthly and annually.

4.   Client Management Operations

·   Effective working relationships between the CRM team and all other teams in the business

·   Standardised approach to client management which ensures consistent and excellent client delivery

·   Build a mutually beneficial and effective working relationship with the Social Impact team, Finance and Business Development teams to ensure that the Client Relationship Managers can continuously deliver high value social investment to clients.

·   Develop standardised approaches and processes to ensure effective client management including but not limited to social investment strategy, client management, knowledge sharing and financial reporting on clients.

·   Manage the review of all clients for compliance to all relevant legislation annually by creating tracking tools, managing implementation, utilisation, and reporting.

5.   Reporting

·   Timeous and accurate reporting

·   Track and report on SLA and investment delivery by collecting information, developing reports and submitting by approved deadlines.

·   Track, monitor and manage the profitability of Tshikululu's portfolio of clients.

·   Track and monitor the contribution of Tshikululu's clients to the 5-year social impact strategy.

·   Ensure that reports required from the CRM team Management are accurate, complete and compliant by evaluating the standards, checking reports against standards and addressing issues within SLA.

·   Develop and submit departmental reports within deadline.

·   Manage the drafting, reviewing and submitting of adhoc reports according to standards and by deadlines.

6.   Business Development

·   Achievement of development targets

·   Achievement of business retention targets

·   Assist the Head of Business Development in the business acquisition process by leading development of proposals, implementing costing models, conducting pitches and presentations, addressing any questions and queries, getting SLA signed (when appropriate) and following up until decision is made.

·   Identify opportunities, in conjunction with the Client Relationship Managers, to increase Tshikululu services within existing clients. This includes engaging with clients, discussing existing contracts, identifying potential opportunities and initiating discussion on providing additional Tshikululu support.

·   Identify opportunities to initiate Tshikululu's Services in new clients by engaging with existing clients and receiving referrals, initiating contact with new clients and initiating discussion on providing Tshikululu support and services.

·   Identify opportunities, build relationships and close deals to drive business development targets. Create an environment which promotes service line development which consistently and profitably meets the requirements of Tshikululu's current and future clients.

·   Lead the resolution of service issues, building resilient and mutually beneficial relationships and resolving potential customer threats in existing clients.

7.   Staff Management and Leadership

·   High-performing staff and team

·   High quality leadership

·   Live the Tshikululu values and lead according to the Tshikululu's Leadership Manifesto to deliver on the strategy.

·   Provide strategic insights from a client management perspective to develop and strengthen Tshikululu's strategy.

·   Lead, manage, monitor and support the CRM team to achieving high performance through implementing the values, behaviours and performance management system.

·   Build and maintain a high performing client management team through effective recruitment, management, career development and succession planning.

·   Build a working environment that is conducive to optimal performance and the realisation of Tshikululu's strategy.

·   Implement the Tshikululu HR strategy, policies and procedures as required.

·   Participate in the Management Committee, ensuring delivery on strategy.

3.   ROLE REQUIREMENTS

Qualifications and Experience

·   Minimum Honours in Business Administration, Social Science, Commerce or similar (Master's degree would be advantageous).

·   Minimum 8 to 10 years' experience developing and implementing operational programmes and solutions in Corporate Social Investment (CSI) and Transformation.

·   Minimum 5 years' experience in leading and managing a team.

4.   KEY INTERACTIONS / RELATIONSHIPS

Internal stakeholders

Chief Operating Officer

Client Relationship Managers

Executive Committee

Management Committee

Human Capital Management Department

Finance Department

External stakeholders

Clients

Prospective clients

Location: Johannesburg

6 months Contract role (renewable)

Customer Relationship Management Developer – Zensar Technologies

We're looking for a
talented CRM Developer
to join our team at Zensar and help us build an intelligent, scalable lead management platform. You'll design smart workflows, streamline integrations, and deliver automation that transforms how we capture, nurture, and convert leads.

Working closely with developers, analysts, and business stakeholders, you'll customize Dynamics 365 Sales & Marketing, connect systems through APIs, and bring data to life with reporting and insights. This is a chance to make a visible impact while working with the latest in the Microsoft ecosystem.

What You'll Do

• Build and enhance lead workflows in
  Dynamics 365 Sales & Marketing
  .
• Automate processes with
  Power Automate
  and the Power Platform.
• Integrate CRM with external tools and platforms.
• Drive data integrity, compliance, and BI reporting.
• Support and enable business teams through documentation and training.

What You Bring

• Hands-on experience with
  Dynamics 365 CRM
  and the
  Power Platform
  .
• Strong integration skills (REST APIs, Azure Logic Apps, KingswaySoft, etc.).
• Familiarity with JavaScript, C#, or TypeScript for CRM customizations.
• Experience in workflow automation, data migration, and Power BI.
• Excellent communication and problem-solving skills.

Why Zensar?

• Be part of a
  digital transformation journey
  .
• Shape a platform that drives
  real business impact
  .
• Work with a
  forward-thinking team
  passionate about automation, integration, and customer experience.

ABOUT PRIMAL HARVEST

Primal Harvest is a leading holistic wellness brand dedicated to empowering individuals to take charge of their health and well-being through high-quality, natural products. Primal Harvest offers a range of high-quality supplements and wellness products designed to support various health needs, including immunity, gut health, sleep, and joint care.

As a Direct-to-Consumer brand, we pride ourselves on transparency, trust, and creating a dependable wellness foundation for our customers. Primal Harvest was founded in 2018 and is a brand of Prime6 Brands GmbH and Primal Harvest LLC, with two international hubs in Miami, Florida, USA and Cologne, Germany.
Learn more at /

LOCATION:
Remote collaborating across EST & CET

ABOUT THE ROLE

We are looking for a strategic yet hands-on Director of CRM & Retention to own lifecycle marketing and customer loyalty across multiple channels. Reporting to the VP of Marketing and managing an Email Marketing Specialist, this role will be responsible for designing and optimizing CRM campaigns, enhancing the post-purchase journey, and using data-driven insights to deliver impactful segmentation and personalization. The ideal candidate brings deep expertise in CRM, customer engagement, and retention strategies, with proven success in managing tools, leading teams, and leveraging analytics to drive measurable business growth.

WHAT YOU WILL DO

Customer Marketing Strategy:
Lead the planning, development, and execution of CRM campaigns in partnership with the brand team. Manage campaigns across various channels, including email, SMS, push notifications, and in-app messaging to engage and retain customers.

Post-Purchase Consumer Experience:
Collaborate cross-functionally to design and implement a comprehensive post-purchase experience that adds value and enhances customer retention, offering more than just the core product.

Toolset Optimization for Customer Engagement:
Manage and optimize customer engagement tools (e.g., ESP, Referral, Subscription) to drive meaningful customer interactions and results. Ensure the toolset remains competitive and aligned with business goals.

Segmentation Strategy Development and Implementation:
Develop and implement a thoughtful segmentation strategy by identifying key data points and deepening the understanding of customer behavior. Integrate segmentation into CRM efforts to enhance personalization and targeted engagement.

Testing & Analysis for Continuous Improvement:
Conduct tests and analyze the performance of CRM campaigns to continuously optimize tactics. Use data-driven insights to inform strategic decisions and improve the effectiveness of all CRM initiatives.

Own the performance and operational success of CRM channels
by managing their execution, optimization, scalability, testing, and reporting, ensuring they provide a strong foundation for marketing efforts while driving retention, CLV, and business growth.

Develop and implement tactical CRM initiatives
to enhance customer experience across key touchpoints—including email, SMS, Subscription, and e-commerce interactions—focusing on converting prospects, engaging non-subscribers, and retaining subscribers, with an emphasis on channel performance over content or creative direction.

Leverage customer data and insights
to identify opportunities for segmentation, personalization, and targeted interventions, enabling marketing teams to create impactful strategies while maintaining responsibility for channel infrastructure, operational testing, and execution.

Own and optimize the CRM tech stack, touchpoints, and e-commerce customer interactions
by managing relationships with tech partners, leading the discovery and implementation of new tools, and ensuring seamless lifecycle marketing capabilities, retention tools, and operational scalability.

Monitor, analyze, and report on CRM performance metrics,
including testing results, to refine channel operations, uncover actionable opportunities, and improve acquisition, retention, and overall performance from a business perspective.

WHAT YOU BRING

• 7+ years of experience in CRM, retention marketing, or customer lifecycle management within a DTC (Direct-to-Consumer) brand
• Proven track record in multi-channel CRM execution (email, SMS, subscription touchpoints)
• Strong technical acumen with ESPs, cohort building, and data-driven customer segmentation
• Proficiency in Klaviyo and experience with Shopify-based brands
• Excellent analytical skills, with a data-driven approach to testing and optimizing customer retention strategies
• Experience in fast-moving CPG preferred
• Hands-on operator mindset: thrives in a fast-paced, scrappy environment
• Strong collaboration and communication skills across cross-functional, international teams

Job Title: Supply Chain & Procurement Manager – South Africa

Reporting Line: Head of Operations – South Africa

Role Overview:

The Supply Chain & Procurement Manager is responsible for overseeing the end-to-end procurement and supply chain operations across multiple departments. This role ensures the efficient sourcing, purchasing, and delivery of goods and services—both locally and internationally—while maintaining optimal inventory levels and supporting production continuity. The position also includes responsibilities for select sister companies within the group.

A critical aspect of this role is the ability to respond rapidly to stock shortages. It is of utmost importance that procurement actions are taken immediately when shortages are identified, and that parts are delivered on time to avoid production delays. The successful candidate must be capable of designing and implementing new processes and systems to ensure procurement responsiveness and agility across the supply chain.

Additionally, this role serves as the overall custodian of the ERP system (Syspro), ensuring that all supply chain and procurement activities are accurately captured, monitored, and optimized through the system. This requires expert-level knowledge of Syspro, including configuration, reporting, and process integration.

Key Responsibilities:

• Departmental Oversight:
  
  Manage the following departments, each comprising various levels of staff including managers and operational personnel:

• Procurement Department:

• • Local Procurement:
• • Source and purchase goods and services from local suppliers.
  • Negotiate pricing, terms, and delivery schedules.
  • Ensure adherence to company procurement policies.
  • Maintain supplier relationships and conduct performance evaluations.
  • Monitor inventory levels and coordinate with internal teams to meet demand.
  • React swiftly to shortages and implement proactive measures to prevent delays.
• • International Procurement:
• • Manage significant international procurement spend, ensuring compliance with global trade regulations.
  • Oversee relationships with international shipping and logistics providers.
  • Lead planning and execution of international procurement, focusing on long-lead-time components.
  • Expedite critical imports based on accurate forecasting and production needs.
  • Support import/export activities for affiliated group companies.
  • Ensure international procurement processes are optimized for speed and reliability.

• Supply Chain Management:

• Oversee the complete supply chain process from sales order through procurement, shipping, and delivery to stores.

• Act immediately on shortages, prioritizing procurement and logistics to ensure uninterrupted production and timely delivery of parts.
• Continuously evaluate and improve supply chain processes to enhance responsiveness and reduce lead times.
• Inventory & Forecasting:
• Collaborate with relevant departments to forecast demand and maintain optimal stock levels in a dynamic supply and demand environment.

Key Performance Areas (KPAs):

• Delivery Lead Time (Sales Order to Invoicing):

• Evaluate sales orders for stock shortages and initiate timely procurement.

• Ensure rapid sourcing and delivery of components to support production schedules.

• Facilitate clear communication between stores, procurement, and production regarding estimated delivery timelines for both local and international items.

• Procurement Spend & Profitability:

• Monitor procurement expenditures to ensure alignment with budgetary constraints.

• Implement cost-saving initiatives to maintain and improve gross profit margins.

Required Qualifications & Experience:

• Expert-level knowledge of Syspro ERP systems
• Advanced proficiency in Microsoft Excel.
• In-depth knowledge of import/export regulations and processes.
• Strong background in manufacturing supply chain management.
• Demonstrated experience in leading and managing large, diverse teams.
• Self-motivated with the ability to operate independently and solve complex challenges with minimal oversight.

Additional Requirements:

• A track record of successfully implementing solutions in complex and problematic supply chain environments.
• Demonstrated ability to identify and resolve inefficiencies in warehouse operations, leading to improved inventory accuracy and reduced stock discrepancies.
• Proven ability to design and implement new procurement processes that improve responsiveness and ensure timely delivery of critical components.
• Experience in optimizing ERP systems to support operational excellence and data integrity.

Introduction

Reporting into Supply Chain Manager.

We are seeking a detail-oriented and organized individual to join our team as a Supply Chain & Sales Coordinator. This role involves building strong relationships with suppliers and distributors, processing customer/distributor orders, managing supplier orders, assisting with stock reconciliations, and negotiating shipping rates with forwarders.

Package & Remuneration

Paying up to R35K

Duties & Responsibilities

• Order Processing & sales administration
• Accurately input, process, and track customer/distributors orders
• Effectively and proactively communicate (weekly) order confirmations, updates, and delivery timelines to distributors
• Coordinate with suppliers efficiently to ensure timely order fulfilment
• Create and process purchase orders for suppliers
• Track supplier deliveries to ensure timely receipt of goods
• Build and maintain professional relationships with distributors and suppliers
• Address order-related inquiries, complaints, or issues promptly and professionally with the relevant department
• Assist with any new system implementation, maintenance and streamlining of processes
• Ensuring info on systems is updated and accurate at all times
• Perform regular stock reconciliations to identify discrepancies and resolve them efficiently
• Monitor inventory levels, flag shortages, and coordinate reordering with suppliers, as advised
• Check cost and selling prices and margins are approved and within target
• Maintain accurate records of stock movements and update inventory systems
• Work with freight forwarders and understand INCOTERMS
• Assist with submission of documentation for shipping or compliance requirements
• Price list updates and management
• All order forms to be updated with any changes on pricing or lines and communicated to distributors
• Distributors contact sheet to be updated and maintained
• Monthly stock recon and margin reports

Desired Experience & Qualification

• Experience in working with freight forwarders
• Preferred Qualifications - Degree/certificate in Supply Chain Management or a related field
• Min of 5 years' experience in manufacturing, logistics and supply chain is essential
• Experience in working with freight forwarders
• Experience in working with international suppliers and customers
• Familiarity with CRM or ERP systems.
• Experience in order processing, office administration, import/export knowledge and inventory management.
• Proficiency in Microsoft Office Suite (excel is required), strong computer skills
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Knowledge of stock control and supplier order management processes
• Individual that is proactive and takes initiative
• Work well independently and as a team member
• Good work ethic and willingness to go the extra mile
• Experience in process improvement and efficiency initiatives

Purpose of the role

The Supply Chain Admin Clerk is responsible for providing administrative and clerical support to the supply chain team. The role ensures accurate documentation, effective communication with stakeholders, and smooth coordination of supply chain processes, contributing to efficiency and compliance in daily operations.

Main responsibilities

? Maintain and update supply chain records, files, and databases accurately.

? Process delivery notes, invoices, and other supply chain documentation.

? Assist in inbound planning for supplier delivery

? Assist in monitoring stock levels and inventory movement, highlighting discrepancies.

? Support supplier and customer communication, ensuring timely responses and follow-ups.

? Capture and reconcile data for reporting purposes (stock, orders, deliveries, invoices).

? Coordinate with warehouses, transport, and procurement teams to ensure smooth operations and seamless process flows.

? Assist with preparation of supply chain reports and performance metrics.

? Ensure compliance with company policies, procedures, and regulatory requirements.

? Provide general administrative support to the supply chain department.

The successful candidate should have the following skills, experience and attributes:

? Matric (Grade 12) or equivalent; a diploma/certificate in Supply Chain Management, Logistics, or Administration will be advantageous.

? Previous experience in an administrative or clerical role, preferably in supply chain/logistics.

? Proficient in MS Office (Excel, Word, Outlook); knowledge of ERP systems is an advantage.

? Strong organizational and time-management skills.

? Excellent communication and interpersonal abilities.

? Attention to detail and high level of accuracy.

? Ability to work under pressure and meet deadlines.

? Administrative efficiency and accuracy.

? Problem-solving and analytical thinking.

? Teamwork and collaboration.

? Accountability and reliability.

? Customer service orientation.

Company Description
Valterra Platinum, formerly Anglo American Platinum, is a leading primary producer of platinum group metals (PGMs), with integrated mining, smelting, and refining operations in South Africa and Zimbabwe, marketing the metal we produce globally. Following our demerger from Anglo American plc, Valterra Platinum is now an independent, publicly listed company with a primary and secondary listing on the Johannesburg and London stock exchanges respectively.

As we embark on this exciting new chapter, Valterra Platinum is positioned to define and pursue its own strategy, anchored in operational excellence, sustainability, and value creation for the long-term. With full accountability for our performance and growth, we are focused on strengthening our capabilities across the entire PGM value chain, from mine to market.

Our independence empowers us to deepen our commitment to stakeholders and lead with purpose – to Unearth Value to Better Our World. We remain steadfast in our ambition to be the world's foremost producer of platinum group metals, while embedding safety and sustainability in everything we do.

If you're driven by purpose and the opportunity to make a lasting impact, we invite you to join us. Apply today and be part of something bigger.

Number of positions: 1
Location of position: Polokwane Smelters
Job Description
Job responsibilities include (but are not limited to):

• Leading and training a team of supply chain warehouse controllers, ensuring they are equipped with the necessary skills and knowledge to execute the tasks.
• Assigning tasks, monitoring performance, and providing feedback to ensure operational goals are met.
• Ensuring staff adhere to safety protocols and maintaining a positive, collaborative work environment.
• Assisting warehouse manager with labour resources management, including shift scheduling and other human resources requirements such as discipline management, employee relations, cultural diversity, etc.
• Develops and maintains effective internal and external stakeholder engagements with a strong understanding of the importance of good customer service to the operations and behave accordingly.
• Identify areas of improvement and establish innovative practices to improve warehouse performance.
• Implement and maintain applicable Safety Regulations, Acts, Codes of Practice and standards, conduct VFL's, Risk Assessments, JRAs and other relevant safety
• Prepare and complete ad-hoc reports for management and audit administration.
• Adheres to PSC warehouse operating procedures including emergency/after-hours procedures, to achieve operational efficiency under the guidance of the supervisor/manager.
• Receiving of goods by verifying the goods delivered, quality, condition and correctness of all material received directly from suppliers, from another store or reverse logistics materials from customers.
• Ensures effective and accurate issuing of material from stock – including picking, packing, staging and dispatching.
• Issuing of bulk materials and capturing consumption information accurately
• Perform all inventory management activities such as stock counting, storage and preservation, binning and slotting.
• Undertakes good housekeeping practices within the warehouse environment
• Perform administrative tasks such as supplier and customer query resolutions in a timeous manner, and keeping records accurately, to ensure integrity of administration systems at the stores.
• Management of consignment stock, rotables process, receiving and stagging of non-stock items.
• Management of backorders, collaboration with expediting team and reverse logistics process.
• Communicating effectively with supervisors to address any bottlenecks or issues impacting the overall flow of goods.
• Understands the interaction between the DCs, Stores, HOPs, Bulk Storage facilities, suppliers and customers.
• Liaises with customers on urgent and emergency orders and arranges direct deliveries from suppliers
• Operates all equipment and vehicles safely and responsibly. Report any defects to warehouse assets to relevant personnel.

Qualifications

• Grade 12 or equivalent with Maths or Mathematical Literacy
• Logistics, Supply Chain Certificate or equivalent- Desirable
• Technical/Financial/Commercial degree- Desirable

Experience

• Material Management, Logistics, Supply Chain Certificate or equivalent (at least 1 year)
• Material Management
• At least 1 – 3 years' experience within a PSC warehouse and materials management environment in a large operation
• Technical knowledge(experience) required for role:
• Experience in utilising SAP or similar system
• Fully trained and experienced across all aspects of PSC Management

Knowledge And Skills

• Skill in SAP or Similar applications
• Proficient in English
• Proficient in computer skills and applications

Additional Information
What We Offer
At Valterra Platinum, you will join a team committed to excellence and impact.

We Offer

• Meaningful work in a high-performance, values-led environment.
• Market-aligned reward and recognition.
• Opportunities for learning, development and progression.
• A culture that respects diversity and encourages innovation.
• A clear commitment to safe Operations.

Inclusion and Diversity
Valterra Platinum is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.

Valterra Platinum has a zero tolerance to dignity harms, these include all acts of gender based violence, bullying, harassment and victimisation. Ensuring the safety of our employees extends beyond physical safety and includes the eradication of harmful behaviours from our workplace. This responsibility extends to everyone at Valterra Platinum both during work hours and outside of work. We are unconditional in creating a respectful, inclusive, and safe working environment to ensure that no colleague will be violated or harassed under our watch.

How To Apply
To apply for this role, please complete our online application form via this job advert.

Closing Date
15 September 2025

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