21 Supervisory Positions jobs in South Africa

Join to apply for the L1 Support agent/Supervisory (Remedy) role at Blue Pearl

Join to apply for the L1 Support agent/Supervisory (Remedy) role at Blue Pearl

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Job Description

We are seeking a dedicated L1 Support professional with expertise in BMC Remedy to join our client. As an L1 Support for Remedy, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding BMC Remedy applications and systems. Your role will involve troubleshooting issues, resolving tickets, and escalating complex problems to higher-level support teams when necessary.

Job Description

We are seeking a dedicated L1 Support professional with expertise in BMC Remedy to join our client. As an L1 Support for Remedy, your primary responsibility will be to provide first-level technical support and assistance to end-users regarding BMC Remedy applications and systems. Your role will involve troubleshooting issues, resolving tickets, and escalating complex problems to higher-level support teams when necessary.

Responsibilities

• End user support triage and escalation.
• System Health check (e.g. backups, server health, integration reporting)
• End user support triage and escalation.
• simple user requests (e.g. over the shoulder support, FAQs)
• ARMS request processing (e.g. User onboarding)
• System personalisation (e.g. search filters)
• Respond to end user queries (e.g. access level queries, reporting, user-level incidents)
• Respond system event alerts, log faults (e.g. System performance incidents)
• Usability checks (e.g. system responsiveness)
• Create problem records (e.g. for repeat incidents)
• Data Quality checks (e.g. foundation data validation)
• Integration reporting (e.g. ticket status alignment)
• Conduct runbook automations (e.g. automated process restarts, invoke workflows)
• Software license compliance
• Sox control (Remedy user attestation reports)
• Incident comms (all severities, business hours)
  
  

• Basic UNIX and Database SQL Skills
• Experience in operating and maintaining BMC Remedy suite of products (ITSM, ARS, CMDB, SRM, SmartIT, Smart Reporting, etc.)
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Join to apply for the L2 Support agent/Supervisory IFS role at Blue Pearl

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Join to apply for the L2 Support agent/Supervisory IFS role at Blue Pearl

Job Description

We are looking for a skilled L2 Support Agent/Supervisory with expertise in IFS (Integrated Financial System) to join our client. As an L2 Support Agent/Supervisory IFS, you will be responsible for providing second-level technical support to end-users, supervising the L1 support team, and ensuring smooth operations of IFS applications and systems.

Job Description

We are looking for a skilled L2 Support Agent/Supervisory with expertise in IFS (Integrated Financial System) to join our client. As an L2 Support Agent/Supervisory IFS, you will be responsible for providing second-level technical support to end-users, supervising the L1 support team, and ensuring smooth operations of IFS applications and systems.

Responsibilities

• DR readiness review and test (document TRP, perform DR failover)
• Service Catalogue Maintenance (e.g. Remedy SC)
• Password changes (System accounts)
• Foundation data audit (repair data misalignments)
• complex user requests (e.g. low-code configuration)
• Security patching, vulnerability remediation
• Log and Implement Changes as per Release schedule / Urgent Incident Fixes
• minor system configuration (e.g. dropdown list changes, system configuration)
• Attend Major Incident Boilers (P1 and P2 incidents)
• Log problem cases with OEM, ensure SLAs are met
• Test and deploy application patches/fixes
• Implement workarounds where OEM fixes are pending
• System maintenance (e.g. DB indexing,)
• Remediate data errors (e.g. foundation data, transactional data)
• OEM incident report
• Incident reports
• Environment management (e.g. QA snapshots)
  
  

• Extensive knowledge of IFS FSM modules, including PSO and Mobility.
• Hands-on experience in configuration, UI design, and customization within IFS FSM applications.
• Skilled in developing and optimizing SQL queries, Views, and Store procedures to enhance FSM functionality.
• Experienced in integrating FSM with remedy.
• Proficient in designing and customizing FSM mobile applications to meet specific business needs.
• Capable of providing technical support and troubleshooting for FSM-related issues.
• Familiarity with IFS hosted solutions and their implementation.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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ERMELO LOCAL OFFICE – EERSTEHOEK SATELLITE OFFICE

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 12 consecutive years. We offer an exciting Employment Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. This position is based at the Legal Aid SA Ermelo Local Office’s Eerstehoek Satellite Office.

KEY OUTPUTS

1. Train, supervise and guide Candidate Attorneys.
2. Co-ordinate legal training at the office.
3. Provide individual mentoring for and coaching of Legal Practitioners and Candidate Attorneys.
4. Assess the quality of the files and work performed by Candidate Attorneys and Legal Practitioners daily.
5. Assist the Head of Office with quality assessments.
6. Monitor case flow management of Legal Practitioners, Candidate Attorneys and Judicare practitioners at court.
7. Assess the quality of Judicare work.
8. Monitor and assess the quality of work performed by Co-operation Partners.
9. Legal representation in civil matters.
10. Ensure that the law library at the office is up to date and adequate.

COMPETENCIES (SKILLS, KNOWLEDGE & ATTRIBUTES) REQUIRED

1. B Proc or LLB.
2. Admitted attorney.
3. At least seven years’ post-admission legal experience.
4. Experience as a Senior Legal Practitioner or equivalent preferable.
5. Legal Quality Assurance score of not less than 90%.
6. Must be able to mentor and supervise.
7. Legal representation and litigation skills.
8. Human rights orientation.
9. A commitment to professionalism and service excellence.
10. A valid code 08 driver’s license compulsory.
11. Strong research capabilities.
12. Strong training and development skills.

Salary Package: SU – 1 R847,041.00 all-inclusive package per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 02 March 2021 , quoting the reference number ERM-EEST/SLP/12/02/2021 in the subject line to or apply online at

Enquiries to Sebolelo Diradingwe, Tel:

Preference will be given to candidates in terms of the Legal Aid SA Employment Equity Plan. People with disabilities are encouraged to apply.

LEGAL AID SA RESERVES THE RIGHT NOT TO APPOINT

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 12 consecutive years. We offer an exciting Employment Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis.This position is based at the Legal Aid SA Ermelo Local Office’s Piet Retief Satellite Office.

• Train, supervise and guide Candidate Attorneys.
• Co-ordinate legal training at the office.
• Provide individual mentoring for and coaching of Legal Practitioners and Candidate Attorneys.
• Assess the quality of the files and work performed by Candidate Attorneys and Legal Practitioners daily.
• Assist the Head of Office with quality assessments.
• Monitor case flow management of Legal Practitioners, Candidate Attorneys and Judicare practitioners at court.
• Assess the quality of Judicare work.
• Monitor and assess the quality of work performed by Co-operation Partners.
• Legal representation in civil matters.
• Ensure that the law library at the office is up to date and adequate.

• B Proc or LLB.
• Admitted attorney.
• At least seven years’ post-admission legal experience.
• Experience as a Senior Legal Practitioner or equivalent preferable.
• Legal Quality Assurance score of not less than 90%.
• Must be able to mentor and supervise.
• Legal representation and litigation skills.
• Human rights orientation.
• A commitment to professionalism and service excellence.
• A valid code 08 driver’s license compulsory.
• Strong research capabilities.
• Strong training and development skills.

Salary Package: SU – 1 R847,041.00 all-inclusive package per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 02 March 2021 , quoting the reference number ERM-PIET/SLP/12/02/2021 in the subject line to or apply online at

Enquiries to Sebolelo Diradingwe, Tel:

Preference will be given to candidates in terms of the Legal Aid SA Employment Equity Plan. People with disabilities are encouraged to apply.

LEGAL AID SA RESERVES THE RIGHT NOT TO APPOINT

Legal Aid SA is a national public entity, a key contributor to South Africa’s constitutional democracy providing quality legal services to poor and vulnerable persons. The organisation has a national footprint. Legal Aid SA is an accredited Top Employer SA for 10 consecutive years – a credible employer of choice. Its culture is rooted in leadership, driven by the value and advancement of human rights. It offers an exciting Employment Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based in Caledon.

• Train, supervise and guide Candidate Attorneys.
• Co-ordinate legal training at the Local Office.
• Provide individual mentoring and coaching of Legal Practitioners and Candidate Attorneys.
• Assess the quality of the files and work performed by Candidate Attorneys and Legal Practitioners daily.
• Assist the Head of Office with quality assessments.
• Monitor case flow management of Legal Practitioners, Candidate Attorneys and Judicare practitioners at court.
• Assess the quality of Judicare work.
• Monitor and assess the quality of work performed by Co-operation Partners.
• Legal representation in civil and criminal matters.
• Ensure that the law library at the Local Office is up to date and adequate.

• BProc or LLB.
• Admitted attorney.
• At least seven years’ post-admission legal experience.
• Experience as a Senior Legal Practitioner or equivalent preferable.
• Legal Quality Assurance score of not less than 90%.
• Must be able to mentor and supervise.
• Legal representation and litigation skills.
• Human rights orientation.
• A commitment to professionalism and service excellence.
• A valid code 08 driver’s license compulsory.
• Strong research capabilities.
• Strong training and development skills.

Salary Package: SU – 1 R847,041.00 all-inclusive package per annum.

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 12 August 2019 , quoting the reference number CAL/SLP-CIVIL/26/07/2019 in the subject line to or apply online at .

Enquiries to Lulama Sam, Tel: .

Preference will be given to candidates in terms of the Legal Aid SA Employment Equity Plan. People with disabilities are encouraged to apply.

LEGAL AID SA RESERVES THE RIGHT NOT TO APPOINT.

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 12 consecutive years. We offer an exciting Employment Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis. The position is based in Caledon.

• Train, supervise and guide Candidate Attorneys.
• Co-ordinate legal training at the office.
• Provide individual mentoring for and coaching of Legal Practitioners and Candidate Attorneys.
• Assess the quality of the files and work performed by Candidate Attorneys and Legal Practitioners daily.
• Assist the Head of Office with quality assessments.
• Monitor case flow management of Legal Practitioners, Candidate Attorneys and Judicare practitioners at court.
• Assess the quality of Judicare work.
• Monitor and assess the quality of work performed by Co-operation Partners.
• Legal representation in civil matters.
• Ensure that the law library at the office is up to date and adequate.

• B Proc or LLB.
• Admitted attorney.
• At least seven years’ post-admission legal experience.
• Experience as a Senior Legal Practitioner or equivalent preferable.
• Legal Quality Assurance score of not less than 90%.
• Must be able to mentor and supervise.
• Legal representation and litigation skills.
• Human rights orientation.
• A commitment to professionalism and service excellence.
• A valid code 08 driver’s license compulsory.
• Strong research capabilities.
• Strong training and development skills.

Salary Package: SU – 1 R847,041.00 all-inclusive package per annum.

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 16 July 2021 , quoting the reference number CAL/SLP-CIVIL/02/07/2021 in the subject line to or apply online at .

Enquiries to Lulama Sam, Tel: .

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 11 consecutive years. We offer an exciting Employment Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis.The position is based at the Empangeni Local Office.

• Train, supervise and guide Candidate Attorneys.
• Co-ordinate legal training at the office.
• Provide individual mentoring for and coaching of Legal Practitioners and Candidate Attorneys.
• Assess the quality of the files and work performed by Candidate Attorneys and Legal Practitioners daily.
• Assist the Head of Office with quality assessments.
• Monitor case flow management of Legal Practitioners, Candidate Attorneys and Judicare practitioners at court.
• Assess the quality of Judicare work.
• Monitor and assess the quality of work performed by Co-operation Partners.
• Legal representation in civil matters.
• Ensure that the law library at the office is up to date and adequate.

• B Proc or LLB.
• Admitted attorney.
• At least seven years’ post-admission legal experience.
• Experience as a Senior Legal Practitioner or equivalent preferable.
• Legal Quality Assurance score of not less than 90%.
• Must be able to mentor and supervise.
• Legal representation and litigation skills.
• Human rights orientation.
• A commitment to professionalism and service excellence.
• A valid code 08 driver’s license compulsory.
• Strong research capabilities.
• Strong training and development skills.

Salary Package: SU – 1 R847,041.00 all-inclusive package per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 20 October 2020 , quoting the reference number EMP/SLP-CIVIL/02/10/2020 in the subject line to or apply online at

Enquiries to Lungile Magoso, Tel:

Preference will be given to candidates in terms of the Legal Aid SA Employment Equity Plan. People with disabilities are encouraged to apply.

LEGAL AID SA RESERVES THE RIGHT NOT TO APPOINT

Legal Aid SA is a national public entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to poor and vulnerable persons. The organisation has a national footprint. Legal Aid SA is an accredited Top Employer SA for 11 consecutive years – a credible employer of choice. Its culture is rooted in leadership, driven by the value and advancement of human rights. It offers an exciting Employment Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis.The position is based in Upington .

1. Train, supervise and guide Candidate Attorneys.
2. Co-ordinate legal training at the Local Office.
3. Provide individual mentoring and coaching Legal Practitioners and Candidate Attorneys.
4. Assess the quality of the files and work performed by Candidate Attorneys and Legal Practitioners daily.
5. Assist the Head of Office with quality assessments.
6. Monitor case flow management of Legal Practitioners, Candidate Attorneys and Judicare practitioners at court.
7. Assess the quality of Judicare work.
8. Monitor and assess the quality of work performed by co-operation partners.
9. Legal representation in civil matters.
10. Ensure that the law library at the Local Office is up to date and adequate.

1. B Proc or LLB degree.
2. Admitted attorney.
3. At least seven years’ post-admission legal experience.
4. Experience as a Senior Legal Practitioner or equivalent preferable.
5. Legal Quality Assurance score of not less than 90%.
6. Must be able to mentor and supervise.
7. Legal representation and litigation skills.
8. Human rights orientation.
9. A commitment to professionalism and service excellence.
10. A valid code 08 driver’s license compulsory.
11. Strong research capabilities.
12. Strong training and development skills.

Salary Package: SU – 1 R847,041.00 all-inclusive package per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 04 February 2020 , quoting the reference number UPIN/SLP-CIVIL/17/01/2020 in the subject line to or apply online at

Enquiries to Obakeng Motlonye, Tel:

Preference will be given to candidates in terms of the Legal Aid SA Employment Equity Plan. People with disabilities are encouraged to apply.

LEGAL AID SA RESERVES THE RIGHT NOT TO APPOINT

Legal Aid SA is a National Public Entity; a key contributor to South Africa’s constitutional democracy, providing quality legal services to indigent and vulnerable persons. The organisation has a national footprint in all nine provinces. Legal Aid SA is a credible employer of choice, boasting Top Employer SA accreditation for 11 consecutive years. We offer an exciting Employment Value Proposition with opportunities for development, career growth and an inspiring workplace.

Applications are invited from persons interested to fill the above-mentioned position. The incumbent will be appointed on a permanent basis.The position is based at the Athlone Local Office.

• Train, supervise and guide Candidate Attorneys.
• Co-ordinate legal training at the office.
• Provide individual mentoring for and coaching of Legal Practitioners and Candidate Attorneys.
• Assess the quality of the files and work performed by Candidate Attorneys and Legal Practitioners daily.
• Assist the Head of Office with quality assessments.
• Monitor case flow management of Legal Practitioners, Candidate Attorneys and Judicare practitioners at court.
• Assess the quality of Judicare work.
• Monitor and assess the quality of work performed by Co-operation Partners.
• Legal representation in civil matters.
• Ensure that the law library at the office is up to date and adequate.

• B Proc or LLB.
• Admitted attorney.
• At least seven years’ post-admission legal experience.
• Experience as a Senior Legal Practitioner or equivalent preferable.
• Legal Quality Assurance score of not less than 90%.
• Must be able to mentor and supervise.
• Legal representation and litigation skills.
• Human rights orientation.
• A commitment to professionalism and service excellence.
• A valid code 08 driver’s license compulsory.
• Strong research capabilities.
• Strong training and development skills.

Salary Package: SU – 1 R847,041.00 all-inclusive package per annum

A detailed curriculum vitae reflecting practical application of the position outputs and the required competencies as advertised must be submitted by close of business on 11 September 2020 , quoting the reference number ATH/SLP/28/08/2020 in the subject line to or apply online at

Enquiries to Ricardo Adams, Tel:

Preference will be given to candidates in terms of the Legal Aid SA Employment Equity Plan.

People with disabilities are encouraged to apply.

LEGAL AID SA RESERVES THE RIGHT NOT TO APPOINT