51 Supervisor jobs in Eastern Cape

A vacancy exists in the Operations Department for Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent/s will be responsible for supervising team members with respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

? Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.

? Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.

? Allocate responsibilities to each employee on shift and monitor performance accordingly.

? Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.

? Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.

? Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.

? Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.

? Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

INHERENT REQUIREMENTS FOR THE JOB

? English Proficiency

? Numeracy Proficiency

? Computer Skills – knowledge of MS Office, including Word, Excel and Outlook

? Minimum of 12 months in a Management Position

? All Star Certified + Individual Development Plan (IDP) in place

? Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification

? A passion for product quality and the customer service experience, pride in the KFC Brand

Closing date: 12 September 2025

• Minimum Requirements Education:
  
  • Matric with Mathematics and Science (Higher Grade passes required)
  • Diploma in a Technical or Production-related field (NQF Level 6) Required
  • Certificate in Technical or Production-related field (NQF Level 5) Minimum
  • Trade Test (NQF Level 5) Advantageous
  • First Line Management Certificate (FLMP) Advantageous
  Experience:
  
  • 5 years experience in Production or Maintenance operations in a manufacturing environment
  • Minimum 2 years in a supervisory capacity
  • Up to 3 years experience working shifts Advantageous
  Key Responsibilities Production Operations
  • Lead shift activities to ensure production targets are met through efficient use of people and resources
  • Maintain high standards of product quality and operational efficiency
  • Ensure timely and accurate completion of production records and reports
  • Communicate effectively with relevant departments to support smooth production flow
  Maintenance Coordination
  • Coordinate and ensure first-line and preventative maintenance is performed on plant equipment
  • Issue and manage job cards, and ensure proper work permits are processed for specialized tasks
  • Ensure equipment and plant areas are safely maintained and support strong housekeeping standards
  • Sign off completed maintenance work and report any follow-up needs
  Compliance & Safety
  • Enforce strict compliance with health, safety, and environmental regulations
  • Identify and report operational risks or areas of concern
  • Monitor adherence to standard operating procedures and legislative requirements
  • Promote a culture of safety awareness and accountability within the team
  Customer & Stakeholder Engagement
  • Maintain effective working relationships across departments and with external stakeholders
  • Represent the plant in relevant meetings and act as a key contact for shift-related matters
  • Address operational challenges with problem-solving and integrity
  Team Leadership & Performance Management
  • Lead and motivate shift employees to meet performance expectations
  • Conduct regular performance reviews and appraisals
  • Collaborate with HR on training, development, and employee relations
  • Support ongoing upskilling and maintain clear communication across the team
  Financial & Cost Control
  • Support the budgeting process and promote cost-effective use of resources
  • Monitor and control expenditures within budget guidelines
  • Identify and implement cost-saving opportunities across operations
  Occupational Health & Safety (OHS)
  • Ensure all employees adhere to PPE and safety procedures
  • Conduct regular safety equipment checks and ensure proper sign-off for tasks
  • Maintain awareness of high-speed machinery and operational hazards
  • Oversee employee readiness and medical compliance (e.g., blood lead levels where applicable)
  Key Competencies & Skills Technical Knowledge:
  
  • Strong understanding of production and maintenance processes in manufacturing
  • Working knowledge of relevant safety, health, and compliance regulations
  • Computer literacy in MS Office, SAP, ERP systems, or job-specific platforms
  Behavioural Attributes:
  
  • Decisive and level-headed under pressure
  • Proactive and action-oriented
  • Excellent planning and organisational ability
  • Strong analytical and problem-solving skills
  • Effective communicator (both written and verbal)
  • Resilient and adaptable
  • Able to lead teams and handle conflict situations professionally
  • Customer-focused mindset
  to quality and safety

• Completed grade 12 certificate
• 5+ years previous working experience in the service industry or in a similar role
• Driver's license (Code 8)
• English speaking - Xhosa as a 2nd language is advantageous
• Neat and well spoken, will be dealing with clients, good communication skills and ability to follow up
• Ability to work on weekends and be on standby after hours
• Basic knowledge of how to operate a PC and an iPad
• Working knowledge of MS Office

• Conducting Monthly / Weekly client visits
• Establish and build a relationship with client management
• Develop understanding of the nature of the clients business and their requirements
• Understand client requirements and ensure service delivery compliance according to agreed terms in respect of daily / weekly client meetings, site visits
• Ensure all customer queries are resolved within 24hours
• Develop operational SOP per client according to SLA
• Attend to formal meetings at clients

• Payroll
• Ensure team compliance with payroll standard operating procedures
• Ensure Operations Supervisor submit timesheets for cleaners to payroll / Admin processing of weekly / monthly payroll adhering to deadlines
• Ensure payslips are distributed to operations supervisors and delivered on a weekly / monthly basis
• Management of training of staff onsite including supervisor
• Attend to escalated payroll queries
• General administration
• Assignee Files
• Ensue maintenance of assignee files by contract manager through auditing of monthly file.

• Analyse weekly stat per responsible client and highlight inconsistencies or irregularities and investigate reasons
• Monitoring and managing PPE costs per assignee per site and conduct random PPE audits

• Spot check and ensure all equipment on client's premises in a good working order and clean monthly inspections.
• Ensure equipment is cleaned and serviced quarterly.
• All maintenance and repairs of cleaning equipment to be repaired timeously.
• Spot check and ensure all cleaners are presentable and are equipped with the correct PPE site specific conduct site inspections.
• Prioritise and plan routes on priority.
• Ensure all stock i.e. chemicals, equipment and consumables are accounted for stock control register completed as and when stock is taken.
• Ensure monthly stock take is conducted.
• Order monthly stock ensuring cheapest suppliers are used however quality not compromised. All chemicals must be SABS approved.
• Source new suppliers.
• When purchasing equipment 3 quotes need to be sourced, and purchase request is completed.
• Ensure all operation supervisors / drivers adhere to deliveries / ad hoc cleans on the date scheduled.
• Ensure installation are carried out professionally and inspection is carried out thereafter signed off by client.
• Ensure all clients receive an operational blueprint and is signed off with sales.
• Daily morning meetings with operations supervisors discuss task for the day, any concerns, complaint or issues they may have.
• Ensure health and safety files are updated and readily available for client's access.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Key Responsibilities May Include:

• Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

Position Purpose

The Operations Supervisor will be responsible for all equipment processing activities as well as maintenance for the Plant/s under his/her control. The incumbent is responsible to develop and manage relationships with all 3rd party service providers as well as customers where onsite activities occur within their area of responsibility.

Key Responsibilities

• Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• Monitor and manage the plant's operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

Key Requirements

• Completed Diploma in Operations, Production, or Management .
• 3 to 5 years of production management experience in a unionised environment.
• Safety experience is mandatory, including exposure to:
• ISO standards
• GAP audits
• Occupational health and safety compliance
• Forklift driving ability is a bonus for emergencies

Skills and Knowledge

• People management
• People management
• Analytical thinking
• Microsoft Office proficiency, especially Excel and PowerPoint
• Problem-solving and self-motivation
• Ability to work independently in a remote location with minimal supervision
• Strong leadership and accountability

Not Remote

Adaptability, Adaptability, Change Management, Coaching, Computer Literacy, Cross-Functional Work, Data Analysis, Data-Driven Decision Making, Data Literacy, Delegation, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mathematic Literacy, Mentoring, Mentorship, Motivating Teams, Prioritization, Scheduling, Stakeholder Engagement, Strategic Thinking {+ 1 more}

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us

• Grade 12 certificate
• Minimum 2 years' experience in a supervisory role within retail
• Experience in customer service and team leadership
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Good organizational and problem-solving skills
• Ability to work under pressure and in a fast-paced environment
• Basic computer literacy
• Good phone etiquette

• Oversee daily activities of store staff during shifts
• Delegate tasks and monitor performance
• Motivate team members to meet productivity and customer service goals
• Assist with onboarding and training of new employees
• Ensure high standards of customer service are maintained
• Resolve customer complaints and queries efficiently
• Support staff in handling difficult customer interactions
• Promote a positive shopping experience
• Assist with opening and closing procedures, including cash-up and security checks
• Answer store phone calls professionally and courteously
• Provide accurate information and assistance to callers
• Take and relay messages clearly and promptly
• Maintain a calm and helpful tone, even under pressure
• Complete shift reports and handovers accurately
• Report operational issues to management
• Assist with scheduling and attendance tracking