232 Success Manager jobs in South Africa

About the Role

A Client Success Manager/Key Account Manager role for a results-driven, tech-savvy professional passionate about Client Experience (CX). The position focuses on retaining and expanding strategic accounts across local and international markets. Success requires strong strategic and commercial acumen, operational excellence, and effective self-management.

Responsibilities

• Drive client success and commercial growth by managing and retaining strategic accounts.
• Build strong, multi-level client relationships that foster loyalty, retention, and satisfaction.
• Deliver consultative engagement, solution presentations, and insights that align with client strategies.
• Oversee client onboarding, project management, and operational delivery to ensure seamless experiences.
• Support revenue growth through upselling, reducing churn, and enhancing customer and employee experience programmes.

Qualifications

• Relevant University Degree or Tertiary Qualification (essential);
• Client Experience Certification (advantageous).

Required Skills

• Strong passion for technology with a client-focused mindset and service orientation.
• Skilled in developing client intelligence, relationships, and stakeholder engagement.
• Proficient in sales consultations, solution design, and effective presentations.
• Experienced in project oversight, management, and expectations/risk management.
• Adept at data analysis, reporting, and applying market insights to drive value.
• Committed to personal brand development and maintaining legal and commercial awareness.

Preferred Skills

• 5+ years Client Success or Account Management experience in a SaaS, software or consulting company (essential);
• Experience working with cross-functional teams (advantageous);
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals (essential);
• Presentation skills (essential);
• Experience and knowledge of technology and software industry (advantageous);
• Experience and knowledge of Client Experience (CX) (advantageous);
• Excellent proficiency in MS Office (Word, Excel, PowerPoint, and Outlook) (essential);
• Proven experience in representing written and statistical data (advantageous).

At Growmodo, we help fast-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by fostering growth, building strong relationships, taking ownershipand a passion for delivering a “WOW” experience daily.

The Role

Working Hours : Mondays - Fridays, 8am-5pm Eastern Standard Time

We’re looking for a Customer Success Manager who thrives on structure, data, and making customers stay. You'll manage a portfolio of 50+ low-touch accounts, ensuring high satisfaction and long-term retention through proactive engagement, metrics-based decision-making, and automated lifecycle journeys. You’ll work across SaaS-style and creative service accounts, using your fluency in subscription health metrics to reduce churn, increase NRR, and scale what works.

About You

You're a retention-first operator, not a reactive account manager.

Know that Customer Success isn’t support—it’s lifecycle design, proactive plays, and metrics that move

Can juggle 50+ accounts and still give each a consistent, quality experience

Live inside HubSpot and know how to build automation, workflows, and reports

Don’t just know what NRR and TTFV stand for—you use them to drive decisions

Write clear, client-friendly emails and lead value calls with confidence

Think customer health scoring isn’t optional—it’s essential

What You’ll Own (Key Responsibilities)

A portfolio of 50+ B2B clients across SaaS-style and creative service subscriptions

Execution of playbook-driven lifecycle journeys—from onboarding to retention and expansion

NRR, GRR, CSAT, and TTFV as your north star metrics

Internal alignment with project teams to ensure clients get what they need, when they need it

Proactive outreach to prevent churn and identify upsell / expansion opportunities

Accurate CRM hygiene, client notes, and renewal tracking inside HubSpot

Feedback loops : capturing what clients love (or don’t) and turning it into insights

Monthly health reports and account escalations—before they become fires

You Must Have :

3+ years in Customer Success or Account Management (SaaS or creative / tech agency)

Proven experience managing 50+ low-touch accounts with high CSAT or NPS

Working knowledge of NRR, GRR, churn, and time-to-value metrics

Excellent spoken and written English communication

Day-to-day fluency in HubSpot (or similar), Slack, Notion, and Google Workspace

Ownership mindset, proactive attitude, and comfort working async and independently

This Role Is NOT For You If :

You treat all accounts the same without considering lifecycle stages

You rely on reactive check-ins instead of structured playbooks

You’re uncomfortable using CRM dashboards and reports

You’ve never heard of NRR, or think CS is just “relationship management”

Bonus Points If You :

Have exposure to design or web-development workflows (HTML / CSS basics)

Have run win-back or account expansion campaigns

Have helped build or refine customer health scoring models

Come from a fast-paced agency or subscription business

Why Work With Us

We’re a fast-moving global digital design and dev studio that helps brands grow smarter.

Here, Customer Success is not just a function—it’s the engine for client loyalty, expansion, and sustainable growth.

We Offer :

Remote work, async flexibility, and a globally distributed team

High-performance culture with zero micromanagement

Direct impact on retention and revenue

Ownership and performance-based growth opportunities

Hear From Our Team

Being a Customer Relationship Manager at Growmodo has been an incredibly rewarding experience. I get to connect with agencies and marketing teams daily, helping them discover solutions that truly make a difference for their businesses. The role is dynamic and fast-paced, but what stands out is the culture of collaboration and innovation here. The team is supportive, and the tools and training provided empower me to excel. It's fulfilling to see the impact of our services and build strong relationships with clients who trust us as partners in their growth."

Miguel M., Client Relationship Manager

It’s only been a few months since I joined Growmodo, but I’ve already learned so much. I’m surrounded by talented individuals who thrive in their fields, creating a culture of excellence and high standards every day. Growmodo has shown me the value of healthy collaboration and teamwork, inspiring me to become the best version of myself as a manager."

Carmela D., Design Ops Manager

Working at Growmodo has been a transformative experience. I started as someone working behind the scenes, and now, I’m a full-fledged Project Manager, truly valued by my clients. One of the things I love most is the flexibility — I get to work at my own pace, from anywhere, and at any time, as long as I deliver high-quality results and manage client expectations effectively. Having been here for over three years, I’ve not only gained invaluable skills in setting up processes and managing projects, but I also have the privilege of training and mentoring my colleagues. It's a rewarding experience to share what I’ve learned while continuing to learn from them as well. Growmodo fosters a nurturing work environment where you're supported by a talented team of managers, colleagues, and leaders who are always there to guide you. What sets Growmodo apart is its commitment to encouraging you to develop as a whole person, both professionally and personally.”

John P., Project Manager

How to Apply

Ready to join our team? Click on the " Apply " button and get started.

Next Steps : If you're selected, you'll hear from us within two weeks or fewer. The hiring process includes a screening interview with the dedicated recruiter, followed by a trial task. If you pass, you'll have a call with the hiring manager and then a final discussion with our CEO. Successful candidates will then move on to onboarding.

Ready to build a high-retention, low-churn Customer Success engine—built on structure, metrics, and great communication?

We’re waiting for you.

TL;DR

Timezone : Eastern Standard Time (GMT-5)

Type : Full-time Contract

Reports To : Operations Manager

Cape Town

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community

Impact is the global leader in Partnership Automation, working with innovative brands like Adidas, AirBnB, eBay, Lenovo, Nike and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 1,100 employees and 21 offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

As a Customer Success Manager, you will be an incredible product expert! This involves honing and growing customer relationships with buyers utilizing our software suite to build stronger & more successful marketing campaigns.

Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at impact.com.

• Delivering world-class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check-ins and relationship building.
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

• 2+ years customer service/relationship experience, preferably B2B
• In-depth understanding of the influencer marketing’s ecosystem
• Bachelor's Degree (Business, Marketing or related field a plus)
• Consistent track record of providing stellar support to customers.
• Strong understanding of the digital marketing ecosystem
• Healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-CapeTown_Hybrid

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About Keen

At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.

Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.

We're not a legacy BPO, agency, or staffing firm. We're a partner in growth — and that's where you come in.

About the Role

We’re hiring a Customer Success Manager to lead onboarding, training, and long-term success for SaaS platform users. You’ll act as the primary post-sales point of contact, helping clients adopt the platform, resolve issues, and get measurable value from their investment.

This role is ideal for someone who thrives in SaaS or MarTech environments, understands e-commerce workflows, and can confidently guide clients through technical and business use cases.

What You’ll Do

• Act as the main post-sales contact, ensuring seamless onboarding and customer success
• Guide new platform users through environment setup, product walkthroughs, and feature integrations
• Run onboarding sessions, product trainings, QBRs, and activation webinars to drive adoption
• Respond to client queries using best practices and FAQ knowledge, providing clear resolutions or escalating as needed
• Monitor customer usage, identify adoption gaps, and suggest actions that improve retention
• Surface upsell opportunities and feature adoption insights to sales/product leads
• Collaborate with product and engineering to share client feedback and inform roadmap priorities
• Maintain client documentation, FAQs, and knowledge bases to ensure scalable support
• Partner with marketing stakeholders to align platform capabilities with campaign and lifecycle needs
• Track all major interactions in task management/CRM systems to maintain visibility across the client journey

What We’re Looking For

• 4–5+ years of experience in Customer Success, Account Management, or Client Services in a SaaS environment
• Strong familiarity with Shopify and e-commerce platforms; experience with MarTech or CRM tools preferred
• Excellent communication skills for technical and non-technical stakeholders, including senior leaders
• Proven ability to manage onboarding and deliver live product training
• Strong problem-solving skills and the ability to operate with minimal oversight
• Experience with integrations, web-based platforms, and a general understanding of APIs (no coding required)
• Organized, proactive, and customer-centric, with a track record of improving activation and retention
• A self starter who can take ownership over the client success arm of the business with an ability to deal with nuance, ambiguity, and communicate with internal and external stakeholders

What’s In It for You

• Competitive compensation package
• Flexible work aligned to U.S. hours
• Collaborate with high-growth SaaS and e-commerce companies
• Professional development opportunities and exposure to cutting-edge platforms
• Birthday leave + development budget
• Be part of a global, client-focused team that values ownership and customer success

This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users.

Role Responsibilities

Drives Customer Value : Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.

Operational Insight & Risk Awareness : Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.

Personal Engagement : Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.

Needs-Based Solutioning : Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.

Market Awareness : Considers regional market dynamics and customer feedback to inform engagement strategies.

Internal Collaboration : Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.

Promote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiences

Provide access to the customer and act as ‘quarterback’ to ensure LSEG delivers on sales commitments

Shepherd customers to support channels available as part of the value LSEG provides

Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers

Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process

Qualifications and Experience Required

Strong understanding of customers' business model

Selling Skills (identify, develop, & articulate proposition/ consultative selling)

Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps

Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems

Training or related experience preferred

College/ university degree or relevant work experience equivalent required

Why Join Us?
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
Constant Learning: 90 Day On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives
Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.

If there is nothing that currently suits you, feel free to send us your Resume/CV

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more

The client is building a global movement to empower founders and entrepreneurs by providing proven systems for audience growth, brand building, and community engagement. Their mission is to help millions of founders scale their businesses to new heights through a blend of automation, high-level strategy, and cutting-edge personal branding techniques.

They’re a rapidly scaling organization focused on delivering world-class experiences and results for their clients. They are not just another company - it’s a high-impact, life-altering experience for founders who want to level up.

As a Customer Success Manager , you’ll play a pivotal role in helping a portfolio of ~40 founders achieve breakthrough results in their businesses. You will be their guide, helping them navigate the proven systems, pushing them through key milestones, and ensuring they experience real, measurable success.

This role is integral to our growth, as you are responsible for building deep, trusting relationships with clients, ensuring their needs are met, and facilitating their journey to multi-million-dollar business success.

1. Client Management : Manage a book of 40 founders.
2. Coaching & Accountability : Conduct ~25 1:1 coaching calls weekly, guiding founders through bottlenecks and milestones.
3. Engagement : Drive high engagement within our Skool community by celebrating founder wins, engaging with posts, and keeping the community momentum strong.
4. Metrics Tracking : Actively track your progress and client outcomes using Asana, ensuring key performance indicators (KPIs) such as upsells, reviews, and case studies are met or exceeded.
5. Content & Process Development : Collaborate on the development of founder journeys and playbooks, refining the client experience to ensure seamless progress through the curriculum.
6. Feedback & Continuous Improvement : Collect feedback, identify bottlenecks, and consistently propose solutions to improve systems and processes.
7. Team Collaboration : Work closely with the Success team, sharing insights and collaborating on strategies to maximize client outcomes.

You’re someone who thrives in high-growth, fast-paced environments and is passionate about helping founders succeed. The ideal candidate has a deep understanding of client success and knows how to drive results that align with both business goals and personal growth.

1. Extreme Ownership : You take full responsibility for your work, your clients, and the results. You’re proactive in solving problems, ensuring no detail is overlooked.
2. Exceptional Communicator : You’re clear, concise, and confident in your communication, ensuring that every founder knows exactly what they need to do next.
3. Proactive Leader : You don’t wait for problems to arise—you seek out challenges and solve them.
4. Adaptability : You thrive in ambiguity and fast-paced environments, adjusting quickly without sacrificing quality.
5. Community Builder : You’re excited to create an environment of success and momentum within the founder community, fostering deep engagement and connection.
6. Confidentiality : You handle sensitive client and business information with the highest level of trust and integrity.
7. Experience : 3+ years in Client Success, Account Management, Coaching, Sales, Entrepreneurship, Digital Marketing, or a similar role.

Job Title: Customer Success Manager (Remote - EST Time Zone)

Location: Remote (Must be available during Eastern Time business hours)

Employment Type: Full-Time

About Us:

A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture. As we expand, we’re looking for a strategic and customer-focused Customer Success Manger to join our team and drive long-term relationships with our most important clients.

Role Overview:

As a Key Account Manager, you’ll serve as the primary point of contact for a portfolio of high-value clients. Your mission will be to nurture strong relationships, ensure client satisfaction, and identify opportunities for account growth. You'll collaborate cross-functionally with sales, support, and product teams to deliver best-in-class service and drive success for our key accounts.

Responsibilities:

• Serve as the lead contact for all client account management matters
• Build and maintain strong, long-lasting customer relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements:

• 3+ years of experience as a Key Account Manager, Client Success Manager, or similar role
• Proven track record of meeting or exceeding targets in account growth and retention
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication abilities
• Experience with CRM software (e.g., Salesforce, HubSpot)
• Ability to work independently in a remote environment and manage priorities effectively
• Bachelor’s degree in Business, Marketing, or relevant field preferred

What We Offer:

• Flexible remote work culture (must be available EST business hours)
• A collaborative and inclusive work environment

• Seniority level Associate

• Employment type Full-time

• Job function Sales and Business Development
• Industries IT System Custom Software Development

Referrals increase your chances of interviewing at HIREXE by 2x

Get notified about new Customer Success Manager jobs in South Africa .

Cape Town, Western Cape, South Africa 6 days ago

South Africa $21,600.00-$0,000.00 1 hour ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 1 week ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 1 week ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 1 week ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 1 week ago

Pretoria, Gauteng, South Africa 1 month ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 3 weeks ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 3 weeks ago

eThekwini, KwaZulu-Natal, South Africa 1 week ago

Vereeniging, Gauteng, South Africa 1 week ago

Cape Town, Western Cape, South Africa 9 hours ago

Centurion, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 400.00- 650.00 15 hours ago

Johannesburg, Gauteng, South Africa 9 hours ago

City of Tshwane, Gauteng, South Africa 2 weeks ago

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Customer Success Specialist
Full-Time · Remote (U.S. Eastern Time Hours)

We’re a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows—and we’re hiring our first Customer Success Specialist . This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact.

You’ll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you’ll help ensure every show launches smoothly and exceeds expectations.

• Lead onboarding with structured kickoff calls and milestone planning

• Manage episode timelines, guest coordination, and content delivery

• Use tools like Zapier or Make to automate workflows and reduce friction

• Provide regular updates to clients and align internal teams around timelines

• Track performance metrics and turn insights into strategic recommendations

• Troubleshoot production or scheduling challenges with clarity and speed

• Contribute to client retention and renewals by delivering an excellent experience

• 3+ years managing client accounts in media, SaaS, or a tech-enabled service

• Proficiency with automation platforms (Zapier or Make required)

• Excellent communication skills, both verbal and written

• Experience managing multiple timelines in CRM or project management tools

• Calm, organized, and solutions-oriented in fast-paced environments

• Bonus: knowledge of podcast production or B2B marketing workflows

• Be a foundational part of our client success team

• Work at the crossroads of content creation, operations, and strategy

• Help turn creative client ideas into scalable, repeatable systems

• Join a team that values clarity, momentum, and meaningful storytelling

Tracker connect requires the service of the Customer Success Manager in the Okgo department who will ensure the successful implementation and ongoing management of OKgo’s supply chain visibility solutions for clients. The role will further work closely with clients to understand their unique needs, provide tailored solutions, and drive maximum value for them from the organisation’s products and services.

• Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of the supply chain visibility solutions.
• Collaborate with clients to understand their specific supply chain challenges and tailor solutions to meet their needs.
• Conduct training sessions and provide comprehensive documentation to ensure clients are well-equipped to utilize OKgo’s solutions effectively.
• Implement project management methodologies as a form of execution to drive success of implemented initiatives.
• Build and maintain strong, long-lasting, influential relationships with key stakeholders at client organizations.
• Serve as a key account manager for clients and ensure that all their needs and expectations are exceeded.
• Act as the primary point of contact for clients, addressing their queries, concerns, and feedback in a timely and professional manner.
• Conduct regular check-ins with clients to review performance, gather feedback, and identify opportunities for improvement.
• Plan and implement relevant initiatives aimed at increasing customer value on a regular basis.
• Monitor and analyse client usage and performance data to identify trends, areas for improvement, and opportunities to enhance the value of OKgo’s solutions.
• Collaborate with the product and engineering teams to communicate client needs and feedback, contributing to product enhancements and new feature development.
• Provide clients with best practices and recommendations to optimize their use of OKgo’s solutions and achieve their business objectives.
• Proactively identify and address potential issues that may impact client satisfaction and success.
• Work closely with the support team to resolve client issues promptly and effectively, ensuring minimal disruption to their operations.
• Escalate critical issues to senior management when necessary, providing detailed reports and action plans.
• Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction, solution adoption, and retention rates.
• Prepare and deliver regular reports to clients, highlighting their performance and demonstrating the value of OKgo’s solutions.
• Use data-driven insights to develop and implement strategies for continuous improvement.
• Compile and present value adding business insights gathered from the reporting to relevant stakeholders.
• Develop and maintain mutually beneficial relationships with internal teams and external stakeholders by ensuring all obligations, commitments and expectations are met.
• Successfully navigate the complexities of dealing with a diverse range of stakeholders from different backgrounds, sectors and locations and being subjected to different regulations.
• Develop and sustain key relationships between Tracker and its partners, acting as a direct link to ensure effective communication, management of expectations, and the achievement of strategic deliverables.
• Provide insight of a strategic nature to senior leadership within areas of expertise.
• Ensure effective cross-functional Tracker relationships through sharing of relevant information to assist all divisions in the achievement of their objectives.
• Work closely with Product Management, Engineering, and Customer Success teams to ensure seamless handoffs from pre-sales to post-sales processes.

• Tertiary qualification (Bachelor’s Degree) in Engineering. NQF 7 is required.
• Industrial Engineering or related qualification is advantageous.
• 3 Years’ experience in implementing supply chain technology.
• Demonstrated capability of delivering value for business.
• Strong consultative delivery skills with experience engaging with senior management and operational staff.
• Willing to from time-to-time work extended hours, and willing to travel locally.
• Driver’s license with own vehicle.

• Medical aid.
• Provident fund.
• 22 Annual leave days.