What Jobs are available for Success Manager in South Africa?

Our client in Logistics is seeking a Customer Success Manager, who will be responsible for developing customer relationships that promote retention and loyalty, to join their team.

The purpose of this role is to lead the Logistics Management Team and to provide support in identifying opportunities to ensure growth of the company, whilst contributing to business and department strategy,

Location: Belville – Cape Town

Job type: Permanent – on site

Duties and Responsibilities

• Plan and manage staff leave in accordance with operational and statutory requirements
• Manage recruitment and retention of staff
• Maintain a credible leadership profile in line with the organisational culture both internally and externally
• Ensure all staff performance are managed in accordance performance appraisal
• Ensure staff have the tools (hardware) and support to be effective and productive
• Ensure the team is functioning as a productive positive unit
• Manage basic reports
• Ensure quotes to clients are market related and maximizes profit opportunities
• Keep data base of competitor/competitive rates
• Analyse company rates vs market and make necessary adjustments
• Ensure each quote is checked for accuracy and is professionally presented
• Implement and drive the sales plan/s
• Strategically identify, research and implement cutting edge/niche/unexplored opportunities/legislative changes resulting in logistic solutions for our clients
• Identify and attend strategic networking events and industry forums to ensure the company remains in the loop with industry changes and client needs
• Ensure consistent service level offering is provided to all clients
• Ensure company systems are implemented consistently in all clients (new and old)
• Identify and drive updates and changes needed to ensure optimization of internal systems, processes and procedures
• Build and develop client relationships

Minimum Requirements

• Experience 3–5 years in Customer Success, Account Management, or Client Relationship Management.
• Understanding of competition, market and industry trends
• Solid understanding of Logistics Solutions
• Knowledge of fruit industry and shipping line activities

Skills

• Strong communication and interpersonal skills
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.

Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful

Job Title:
 Client Success Manager (Embedded – US Affiliate Network)

Location:
 On-site/Hybrid Office in Cape Town, De-waterkant – (Client is in Phoenix, Arizona, USA)

Type:
 Full-Time

Hours:
2pm/3pm - 11pm/12pm

About the Role

My client is a global leader in AI voice technology, helping businesses scale customer interactions through advanced voice agents. They're looking for a proactive and highly motivated 
Client Success Manager
 to support one of their largest US partners -a major affiliate network.

In this role, you'll be embedded within the client's team, acting as the go-to expert for their AI-driven lead verification service. You'll be responsible for ensuring the partnership runs smoothly, performance targets are met, and value is consistently delivered. This is not your standard client success role—you'll be directly influencing campaign success and strengthening a key strategic relationship.

Key Responsibilities

• Primary Point of Contact:
   Act as the dedicated, on-site resource for the client, managing day-to-day inquiries, requests, and escalations.
• Quality & Performance:
   Monitor and analyse call recordings from AI agents to ensure script accuracy, lead quality, and compliance.
• Data Analysis & Optimisation:
   Track key performance metrics, identify trends, and recommend improvements to maximise results.
• Campaign Enhancement:
   Work closely with both the client and technical teams to refine scripts, adjust routing logic, and test new strategies.
• Reporting:
   Deliver clear daily, weekly, and monthly performance reports that turn data into actionable insights.
• Relationship Building:
   Foster strong relationships across the client's organisation to maintain trust and alignment.
• Internal Advocacy:
   Represent the client's needs and feedback internally, ensuring products and services remain aligned with their goals.

What We're Looking For

Required:

• 2–5 years' experience in Client Success, Account Management, Quality Assurance, or similar.
• Previous experience in a high-volume call centre or BPO environment.
• Strong analytical skills with the ability to interpret data and make data-driven recommendations.
• Excellent communication and relationship-building skills.
• Self-starter mindset with the ability to work independently within a client environment.
• Highly organised and detail-oriented.
• Must be legally eligible to work in the US.

Preferred:

• Experience in affiliate marketing or lead generation.
• Familiarity with CRM and BI tools (e.g., Salesforce, HubSpot).
• Interest in technology and AI.

What's on Offer

• Competitive US-market salary and benefits.
• The chance to be an embedded expert within a leading US affiliate network.
• A high-impact role directly tied to a strategic business partnership.
• Supportive, global team culture with opportunities for growth.
• International travel opportunities

About This Role

As a Customer Success Manager at Monetate, you'll drive customer retention, loyalty, and satisfaction by delivering exceptional value through our solutions. You'll manage multiple accounts, act as a trusted advisor, and collaborate cross-functionally with sales, services, and support teams to ensure customers maximize the platform's impact. Success in this role is defined by high customer satisfaction, retention rates, effective communication, and increased adoption through strategic guidance and expansion opportunities.

Come Work for Monetate

At Monetate, we're shaping the future of digital experiences. As the leading personalization platform, we empower global brands to deliver tailored interactions that drive loyalty and growth. We offer 1:1 personalization at scale, leveraging real-time behavioral and contextual data across web, mobile, email, and in-store channels. Join our fully remote, global team of innovative professionals and help us redefine personalization and experimentation. Visit to learn more.

What You'll Do

• Serve as a trusted advisor, fostering strong customer relationships to drive retention, loyalty, and satisfaction.
• Engage with customer stakeholders to define, track, and measure the value and impact of Monetate solutions.
• Own key customer milestones, including Quarterly Business Reviews, to align on goals and outcomes.
• Manage the customer renewal process, identify expansion opportunities, and partner with sales on upsells.
• Develop retention and success plans for customers, monitoring customer health proactively.
• Collaborate with internal teams to resolve complex technical issues and advocate for customer needs.
• Provide feedback to the Product Team to enhance platform offerings.
• Generate leads and drive adoption of new solutions.

What You'll Need

Experience

• 3+ years in customer success management, account management, or a closely related role.
• Proven experience building relationships with stakeholders across large enterprises.
• Experience in SaaS, eCommerce, consulting, or IT industries.

Knowledge/Skills/Abilities

• Strong presentation skills, with experience addressing executive-level audiences.
• Excellent interpersonal and communication skills.
• Superior project management and organizational abilities.
• Ability to work independently and collaboratively in a team environment.
• Skill in translating technical product knowledge into customer-focused solutions.
• Ability to develop and convert strategic plans into actionable business tactics.
• Critical thinking and problem-solving capabilities.

Bonus

• Experience with experimentation or personalization tools, marketing agency background, and proven success in growing adoption and preventing churn.
• Experience functioning as a subject-matter or vertical expert in previous roles.

Requirements

• Must be based in South Africa, preferably in or near a major metro area such as Johannesburg, Cape Town, Durban, or Pretoria.
• Must maintain a stable and reliable internet connection with speeds of at least 50 Mbps to ensure optimal performance in a remote work environment.
• Must be available to provide services during US or European business hours, as agreed in the service contract.
• Must be able to obtain an international passport and be open to occasional travel (Monetate may provide guidance on the passport application process if needed).
• Must operate as a registered independent contractor in compliance with Philippine laws.

Engagement Terms

• This role has no direct reports.
• The contractor will have autonomy to determine the methods, processes, and schedule for completing deliverables, subject to agreed-upon project milestones and deadlines.
• Compensation will be based on a fixed fee or hourly rate for services rendered, as outlined in the service agreement.
• The contractor is responsible for managing their own taxes, insurance, and compliance with local regulations.

Why Monetate?

• Opportunity to work with a global leader in personalization, collaborating with innovative professionals.
• Access to customized training resources to enhance your expertise in customer success, personalization and experimentation.
• Opportunity to contribute to meaningful digital experiences for global brands.

How to Apply

To express interest in this opportunity, please submit your proposal, including your qualifications, relevant experience, and proposed approach to delivering customer success services, to For more information about Monetate, visit

Monetate, Inc. is an equal opportunity company. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Customer Success Manager

Location: Fully remote

Job Type: Full-Time

Time Zone:
Must be comfortable working within EST (Eastern Standard Time)

Position Overview

A US based company is seeking a proactive and customer-focused
Customer Success Manager
to lead and scale our customer support operations while building a world-class knowledge base for self-service. This role is critical to ensuring our customers have a seamless, efficient, and positive experience. Reporting directly to the CEO, this role will shape the foundation of scalable support processes, manage Tier 1 support, and empower customers with resources that reduce friction and improve satisfaction.

Key Responsibilities

Customer Support Management

• Lead and manage Tier 1 support operations, ensuring timely and effective resolution of customer inquiries and issues.
• Build and optimize ticketing workflows to streamline response and escalation processes for complex or technical issues.
• Act as a bridge between customers and technical teams, ensuring customer concerns are accurately communicated and addressed.

Knowledge Base and Self-Service Resources

• Develop and maintain a comprehensive, user-friendly knowledge base, including FAQs, how-to guides, video tutorials, and troubleshooting documentation.
• Continuously improve self-service resources based on ticket trends, customer feedback, and new product features.
• Monitor knowledge base performance metrics to identify gaps and prioritize resource creation.

Customer Education

• Design and deliver scalable training content to onboard new customers effectively, focusing on self-sufficiency and optimal product use.
• Organize webinars or recorded sessions to educate customers on best practices and new feature rollouts.

Operational Excellence

• Analyze support data to identify trends, inefficiencies, and opportunities for improvement.
• Develop and track customer support KPIs, including response time, resolution time, and customer satisfaction (CSAT).
• Partner with the product team to provide customer insights that shape the roadmap and resolve recurring pain points.

Customer Advocacy and Engagement

• Identify opportunities to turn satisfied customers into brand advocates by promoting successful resolutions or exceptional customer experiences.
• Gather customer feedback and collaborate with cross-functional teams to improve products and services.

Key Success Metrics

• Average response and resolution time for Tier 1 support tickets.
• Knowledge base utilization metrics (e.g., page views, time on page, resolution rates).
• Customer satisfaction scores (CSAT) for support interactions.
• Reduction in repetitive inquiries due to self-service effectiveness.
• Training session engagement and post-training feedback.

Qualifications

• Experience
  : 3-5 years of experience in a customer support or customer success role, preferably in a B2B SaaS environment.
• Communication
  : Exceptional written and verbal communication skills, with an ability to translate technical concepts into user-friendly language.
• Tools
  : Proficiency in customer support platforms (e.g., Hubspot, Help Scout, Intercom) and knowledge management systems (Hubspot, Notion).
• Problem-Solving
  : Strong analytical skills to identify trends, resolve issues, and implement process improvements.
• Customer Focus
  : Empathy and a strong customer-first mindset to build trust and deliver excellent experiences.
• Teamwork
  : Proven ability to work cross-functionally with technical teams, product teams, and other stakeholders.
• Education
  : Bachelor's degree in business, communications, or a related field is preferred but not required.

About the Company

Exciting opportunities to join our remote team at Lux Sales Consulting. We're looking for A-players who are ready to take on a high-paced and intense sales environment. I'll discuss the must-haves for the role, the potential for high commissions, and the chance to work with financial advisors and insurance agents.

Responsibilities

• People skills: You're going to be talking with people all day. Being a natural rapport builder is going to hedge your bets of success (this DOESN'T mean you have to be an extrovert).
• Integrity: Be someone who follows through with what you say. Be honest with prospects. And only enroll clients who're a great fit.
• Leadership: You must always lead prospects to the best decision for them EVEN IF that decision is outside of their comfort zone. Take a stand for what's BEST for people.
• Hunger // Work ethic: This is not an easy job, but it pays well. To earn the income that's possible for you here… you must be willing to put in hours honing in your craft and doing everything you can to 1) generate opportunities 2) close them. You must be hungry.
• Proactivity: Wherever you are in relation to your projections, you must know why. If you're ahead, you must know what you're doing well and what needs reinforced. If you're behind, you must have the awareness to know WHY your behind. Proactive behavior will create awareness. And your awareness will allow you to adjust your behavior to get the results.
• Attention to detail: You will be tasked with staying up to date with your numbers and CRM activities. This is secondary to HITTING your numbers, but still important.
• High standards: You're tasked with helping prospects live up to their highest standards. Therefore, YOU must live up to our own high standards.
• Poise: You'll be having crucial conversations on a daily basis which - a lot of times - can be life changing conversations for the prospect. You must be calm under pressure and hold firm to help the prospect make the best decision for them.

Qualifications

Experience in client success and sales.

Lexdan Select is assisting a Financial Services company with their search for a Customer Success Manager, based in Johannesburg.

The salary range on offer is between R240k - R420k p/a.

Responsibilities:

• Connect with clients across multiple communication channels to build strong relationships and ensure positive experiences.
• Collect feedback from clients through regular check-ins to find what can be improved and discover new opportunities.
• Work with internal teams to quickly and professionally solve client issues.
• Track engagement metrics and prepare reports for management review.

Requirements:

• Completed a tertiary qualification.
• Minimum of 2 years experience in customer service within the Financial Services, or Telecoms industries.

About the Company

RemodelBoom is the #1 revenue-sharing program for home improvement companies. Our service is unique because clients only pay us when we help them make sales. This makes it a win-win for everyone. Join us, and you'll be part of a fast-paced, high-energy team that values results, mentorship, and growth.

Who You Are

• A customer obsessive. Someone who deeply cares about delighting customers and solving their pains, not about vanity metrics.
• A clear and confident communicator - able to articulate ideas, instructions, and feedback in a way that's easy for others to understand.
• An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you're constantly seeking discomfort.
• A structured thinker - you don't skip steps, you're comfortable working within a repeatable process, and you thrive when operating in a well-defined framework.
• Organised and excellent with time management - you can juggle multiple priorities without letting details slip, always meeting deadlines and keeping work on track.
• A team player. You love giving and receiving feedback and learning and growing as a team.
• Extremely focused. You practice extreme focus in everything you do. You're always looking to prioritize your time and resources to maximum efficiency.

What You'll Do

• Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with RemodelBoom.
• Build relationships with our clients and develop deep empathy for their workflows and requirements.
• Make sure your client's campaigns are all running smoothly and fixing problems independently.
• Measure and communicate impact through personalized looms and calls with the client.

What we'd like

• Experience in customer success management, account management, project management, or operations.
• Excellent communication skills.
• You can move, think, act, and learn extremely fast.
• You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.
• Experience with CRMs - familiarity with tools like GoHighLevel or Close is a strong plus.

Working Hours (Important)

Since we're based in the US, you'll be working US hours.

That means Monday - Friday 8am MT to 4pm MT, which is
5pm to 1am
South
African
time.

If you can't make that work, please don't apply.

Compensation + Benefits

• R50,000 - R70,000 per month ZAR
• Fully remote
• Online games night every Thursday
• AirBnB company retreats (Cape Town this year)

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Responsibilities

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals

Qualifications

• Bachelor's degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction

About MixBloom

MixBloom is a white-label social media content agency that helps marketing agencies scale without the growing pains. We work behind the scenes, creating high-quality, on-brand content so agencies can focus on what they do best: growing their business.

We're a fully remote, creative-first team that values work-life balance, autonomy, and experimentation. We're looking for people who are curious, resourceful, and eager to help agencies succeed. If you thrive in a startup-style environment where you're trusted to take ownership and find smart solutions, you'll love it here.

The Role

We're looking for a Customer Success Manager to own relationships with our agency partners. You'll guide them from "just starting out" to "thriving with multiple clients" by ensuring they feel supported, motivated, and confident growing with MixBloom.

Think of yourself as both a trusted advisor and a growth partner: you'll celebrate wins, help unblock challenges, and make sure agencies see real success with us.

What You'll Do

• Manage and nurture a portfolio of agency partners.
• Run monthly success calls that identify opportunities for growth and unlock next steps.
• Join onboarding calls to set up new partners for success.
• Respond to support questions and troubleshoot issues with care and clarity.
• Build resources (how-to guides, FAQs, process docs) that help agencies help themselves.
• Track and report on partner success metrics, highlighting risks and wins.
• Work closely with our Agency Growth Strategist and Content team to ensure seamless delivery.
• Spot opportunities for process improvements and bring fresh ideas to the table.

What Success Looks Like

• Agencies move from adding their first client to consistently adding 5-10 more.
• High partner satisfaction and engagement.
• Agencies feel supported, informed, and excited to grow with MixBloom.

What We're Looking For

• Excellent communicator who genuinely enjoys building relationships.
• Confident and engaging on video calls.
• Proactive problem-solver who takes initiative.
• Comfortable with tools like Zoho CRM, Google Workspace, Canva, Zoom, Trello, Slack (or quick to learn new ones).
• Organized and able to manage multiple accounts without dropping the ball.
• Thrives in a remote, flexible environment and brings a self-starter attitude.

Why Join MixBloom?

• Impact
  : Your work directly drives agency growth and long-term success.
• Autonomy
  : We value smart problem-solvers who take initiative.
• Flexibility
  : Remote-first, asynchronous-friendly team.
• Culture
  : We celebrate creativity, curiosity, and sustainable growth.