261 Store Worker jobs in South Africa

Store Assistant Manager

About the Role
As Store Assistant Manager , you’ll be the right hand to the Store Manager — helping lead the team, hit sales targets, and keep operations seamless. A mix of people leadership, stock management, and customer service will be at the heart of what you do.

What You’ll Do

• Support in daily store operations and achieving sales targets

• Manage stock flow, shrinkage, and bi-annual stock takes

• Oversee floor merchandising, promotional execution, and pricing standards

• Handle customer requests, complaints, and compliments

• Manage Click & Collect and online store processes

• Assist with HR tasks: scheduling, leave, performance management, and training

What You’ll Bring

• Matric (Grade 12) – Retail/FMCG qualification advantageous

• 5+ years’ retail/FMCG experience across departments

• At least 3 years’ supervisory/leadership experience

• Strong people management and customer service skills

• Tech-competent (MS Office, SAP/Unisolv a plus)

• Resilient, adaptable, and a problem-solver

Dis-Chem Pharmacies has an opportunity available for a Store Assistant Manager for their Canal Walk store. To assist the Store Manager with complete operation of the store. Manage employees and be responsible for store targets. Maintain inventory by checking merchandise to determine inventory levels – anticipating customer demand. Prepare reports by collecting, analysing, and summarizing information.



Minimum Requirements:
Essential:

• Grade 12 / Matric
• Minimum of 5 years Retail/FMCG –Experience in all retail departments –Receiving, Administration, Cash Office or Sales Floor Management.
• Supervisor: Minimum of 3 years
• Minimum 2 years’ experience in Unisolv / SAP / Qlikview
• Previous experience with Kronos

Advantageous:

• Relevant retail/FMCG qualification

Job Description:

• Manage day-to-day human resource administration including, but not limited to, leave, hours of work and scheduling
• Manage the performance management process and ensure that personal development plans are adhered to
• Manage and ensure all orders are done on a daily basis, no time, and maintain correct stock levels
• Manage stock flow to floor
• Prepare, coordinate and manage stock takes on a biannual basis, in conjunction with the Store Admin Manager
• Manage shrinkage
• Regulate customer compliments and complaints
• Ensure customer requests and complaints are addressed timeously
• Ensure all merchandisers adhere to Dis-Chem merchandising standards
• Ensure promotional stock and displays are planned, implemented and maintained
• Adhere to all labelling, pricing and layout standards, and ensure that merchandisers adhere to these standards
• Ensure all store objectives are achieved

Competencies
Essential:

• Store retail admin and management experience, relating to receiving, admin, capturing, till operations, cash office, stock control, sales floor and customer service
• Strong command of the English language
• Basic financial skills - GP, mark-up, VAT, etc
• Effective interaction with suppliers, management, reps and staff
• Strong analytical skills and time management
• Manage, develop and motivate subordinates
• Trustworthy and honest

Special conditions of employment:

• Willing and able to work retail hours
• Local traveling – valid driver’s license and own reliable transport
• South African citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Job Title : Store Assistant Manager

Reports to : Regional Operations Manager

Department : Stores

Job Purpose

Store Manager 2IC. Stands in for SM when SM is not there (including dark store if applicable). Accountable for the management of all administrative/reporting processes as it adheres to efficient inventory management of the store - process and systems. Customer focused and effective people/team lead.

Job Objectives

1. Customer Experience
2. Ensure that the entire store team delivers consistent, excellent customer service that stands out from our competitors, in accordance with training, SOPs and ARC’s standards
3. Follow and implement LIPSTICK values, attract and retain customers
4. In the absence of the SM, manage all store customer complaints, issues, communication of enquiries, in an efficient and quick manner (before escalating to call centre)
5. Serve as a resource for general product knowledge to all customers (and staff members)

1. Build and manage a high performing store team
2. Ensure highest levels of customer service are provided by store employees
3. Provide direction and give feedback to SM regarding employee performance
4. Serve as a resource for general product knowledge to all customers (and staff members)
5. In the absence of the SM, daily management of team/people issues (absenteeism, leave, time keeping etc)
6. Support the SM with the same structured and organized team communication to ensure team is always aware of current focus/initiatives/performance etc (weekly, monthly with ROM-EMT)
7. Support the SM to create a store environment to deliver a customer experience you are proud of, geared to achieve sales and profit KPIs

1. Store Operations
2. Process/systems/SOPs driven, ensure adherence to all SOPs/daily/weekly process and systems actions
3. Perform opening and closing procedures, i.e. opening cash counts, closing deposits, shift management, in accordance with SOPs
4. Track retail sales against goals using LS, BI, scorecards, tracking
5. Assist in the preparation, co-ordination of stock takes and ensure complete and accurate physical stock inventory as required weekly including stock takes. SM to sign off on LS Inventory reports.
6. Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner
7. Ensure all stock holding areas are tidy, levels are appropriate and stock is properly rotated
8. Execute and maintain new launch displays, collateral placement etc.
9. Maintain VM/ signage, store layout & displays - as per guidelines/SOPs
10. Ensure that all Standard Operating Procedures are implemented and followed
11. Ensure that the smooth running of the store when SM is not present
12. Perform other duties as required

1. Online/Dark Store Operations (only if applicable)
2. Ensure the efficient operation of the dark store, processes, systems and team (receiving, dark store coordinator and picker/packer)
3. Resolve any issues that relate to the dark store operation to deliver on time order shipping and delivery within SLAs
4. Implement and ensure adherence to dark store specific SOPs

1. Sample stock Operations
2. Ensure the efficient operation of the sample stock area, processes, systems and team
3. Resolve any issues that relate to the sample stock area operation
4. Implement and ensure adherence to sample stock specific SOPs

1. Profitability/KPI’s
2. Assist the SM to generate sales/KPI targets with the store team - suggest strategies to achieve & improve
3. Maximise profitability by looking for and suggesting ways to control expenses - analyze budgets and projections monthly and implement measures to achieve/exceed sales budget and achieve optimum expense ratios
4. Where you action financial processes as it relates to stock, implement ARCs procedures of managing expenses, financial controls, store controls and increased profitability
5. Ensure that store stock loss results are within Company norms, and assist the SM with an effective stock loss action plan for the store - which identifies and addresses all potential security risks

1. ARC Lipstick Values
2. Demonstrate ARCs values, in your actions and behavior, lead by example:
3. We Love beauty: It’s at the heart of all we do
4. We are Inclusive: There is no one approach. We are made for everyone. We allow all voices to be heard.
5. We are Purposeful: We do things with mindfulness and integrity.
6. We offer super Service: And do all we can to ensure the best possible experience for our customers
7. We are Transparent : Our communication is clear
8. We are Interested and curious: And take pride in our appearance and with our interactions with others
9. We are Courageous: And are a result of grit and determination
10. We are Kind and respectful : to each other, our customers and the world

KEY CHALLENGES

Support the SM leadership and communication style - as the 2IC you need to be aligned. As the main inventory process/admin process reporting person - other team/store issues when the SM is not in the store may take priority/clash with the daily/weekly/monthly reporting requirements which have to be done. Also responsible for the smooth efficient dark store operation (if applicable to your store)

EDUCATION

• Matric, relevant higher education degree
• 5+years Retail store experience/knowledge (preferably beauty)
• BI, Retail Systems (stock management, pos, people, CRM, finance systems)
• Microsoft Suite - proficient excel skills

JOB RELATED SKILLS

● Sound Leadership - action and accountability

● People focussed

● Customer centric

● Decisive

● Analytical

● Process and admin minded - continuous improvement

● Systems savvy

Location ARC V&A

Contact Maxine Joseph