19 Stakeholder Relations jobs in South Africa

• To facilitate Communication between the mine, community, Government and other
• To liaise between the Municipality, communities and other stakeholders.
• To keep the mine informed on relevant community affairs and possible grievances.
• Work effectively within multidisciplinary teams and to form and facilitate collaborative partnerships.
• Identify key community stakeholders and role players in the development space.

• Excellent interpersonal skills
• Excellent verbal and written communication skills
• High level of integrity
• Intermediate MS Word skills and basic Excel and PowerPoint skills
• Able to work independently, without requiring on-site supervision to execute tasks
• High attention to detail, with good planning and organising skills
• Able to work well within a team
• Able to prioritize and able to take tasks to completion
• Flexible and able to manage change well.

• The applicants must have good communication skills and be proficient in English and Zulu.
• minimum Grade 12 certificate or equivalent NQF level qualification (a tertiary qualification or certificate in Social Science with a focus on Development studies would be an advantage).
• A minimum of 2 years relevant working experience in a similar role, proven involvement and exposure to community development work.
• Code B drivers license

• Development and successful delivery of stakeholder engagement plans in accordance with the overarching stakeholder engagement strategy.
• Manage stakeholder mapping, prepare communications to stakeholders.
• Manage stakeholder engagement co-ordinators, providing guidance and directing the co-ordinators workload. activities to ensure timescales and requirements are met
• Work collaboratively with all the company's employees including but not limited to management and junior employees.
• Provide briefings and support to other managers and teams.
• Arrange and attend stakeholder meetings with team members and ensure feedback of stakeholder responses and requests to operational teams are responded to within agreed timescales.
• Prepare, manage and facilitate workshops, roundtable and forum logistics including developing agendas, project plans, minute taking and production of reports.
• Ensure accurate audit trail maintained of all stakeholder engagement and all contact/activities are recorded on stakeholder database
• Attend client-facing meetings, collaborative planning workshops and report to clients on progress of their queries.
• Provide input into weekly/monthly reports for MANCOM and EXCO.
• Manage the customer, membership and CSI co-ordinator and ensure all their KPAs and KPIs are met.
• Provide quarterly board reports and report into the stake works committee.
• Action all items arising from the stake works committee
• Maintain and track the efficiency of the query resolution process.
• Ensure all communication across the organisation's communication platforms adheres with set standards.

• Strong attention to detail, a passion for problem solving skills and experience in developing and successfully implementing stakeholder engagement plans.
• Good interpersonal, networking, customer relations skills and highly articulate team player.
• Great communication, reading and writing skills.
• Ability to research, analyse and apply knowledge gain
• Willing to learn systems provided by the company including the company's portal.
• Strong and proven ability to be innovative and think outside of the box.
• Be able to take and execute instructions very well
• Ability to delegate team members while working on their work.
• Ability to meet deadline dates and work well under pressure.
• Be able to take full responsibility in their work.
• Strong project management and people management skills
• Ability to schedule work and deliver to tight deadlines.
• Broader project communications experience and media relationships.

• A degree/diploma in communication management or equivalent.
• Proven 5 years' experience in a management position
• Understanding of music business processes, and CMO or publisher operations with an interest in the music industry and related political environment.
• Great communication, reading and writing skills
• Demonstrated skill in query resolution and time management.
• Customer liaison and stakeholder relations experience will be an added advantage.

Purpose of this Role

The role includes driving stakeholder mobilisation, managing the development of strategic relations and partnerships, and facilitating collaboration for skills development initiatives across the construction / built environment sector. This position requires high-level strategic thinking, engagement with industry experts, and comprehensive reporting to the CEO and Board Committees.

Job Responsibilities

• Develop an operational plan aligned with the Stakeholder Relations and Chambers Strategy and CETA Strategic Plans.
• Strategically lead the mobilisation of industry stakeholders for skills collaboration.
• Oversee efforts to ensure balanced representation in all chamber industries.
• Approve and submit comprehensive sub-sector reports and data to inform the skills planning of the CETA.
• Lead industry engagement to identify specific skills development needs in each sub-sector.
• Oversee and promote industry applications for discretionary grants during open funding windows.
• Build partnerships with workplaces and assessment centers to expand learning programs reach for the CETA.
• Oversee monitoring of learner throughput and ensure alignment with employment goals in the sector.
• Initiate partnerships with industry experts and stakeholders and manage relationships and contracts with identified partners and service providers.
• Facilitate and maintain effective stakeholder and business relationships through appropriate relationship-building, networking and reporting activities.
• Represent the organisation to stakeholders, associates and partners and maintain professional, effective and amicable relationships to ensure that CETA’s interests are upheld.
li>Liaise regularly with all third parties and ensure that business relationships are maintained.
• Ensure all Stakeholder Relations and Chambers’ activities adhere to relevant legal, regulatory, and industry standards.
li>Prepare and submit regular Stakeholder Relations and Chambers reports on compliance status, highlighting any potential risks or areas of non-compliance to CEO.
• Provide a lead role in the operational, delivery and monitoring of contracts and provider performance on special projects and strategic partnerships.
• Collaborate with Special Projects for implementation of MOUs / MOAPs for skills and capacity impact.
• Prepare for internal and external audits and quality assurance reviews of the strategic partnerships.
• Prepare internal and external reports relating to project status and progress, estimates, deliverables, and safety statistics within required timelines.
• Compile and provide all the required reports in terms of Governance and management’s structures.
li>Ensure proper and updated record-keeping of all project documents, reports and compliance certificates, including financial related information.
• Ensure that all MOUs and MOAP derive the desired outcomes, benefits and impact envisaged on entering to such.  
• Coordinate Relationship Management Teams.
• Perform regular assessments and impact the current MOUs are making against strategic outcomes.
• Track all achievements and skills impact derived from the CETA and partners MOUs to date and appraise the CEO and prepared reports on the same to the Accounting Authority or its designated Committee(s) in this regard.

Other general responsibilities attached to this role

• Implement and oversee corrective action to address audit findings and recommendations.
• Identify and develop strategies to optimise key stakeholder relationships, implement  those strategies in building sustainable and resilient relationships.
• Monitor and manage staff performance within the division in compliance with the CETA Performance Management policy and processes. This includes coaching and mentoring staff and interns.
• Develop a comprehensive system for reporting weekly, monthly, quarterly and on annual basis.
• Establish processes and routines that ensure the CEO’s and Accounting Authority’s decisions are implemented.
Perform any other relevant duties as directed by the CEO and / or the supervisor.

Specific Deliverables Expected

• Credible and up to date Strategic Partnerships and Stakeholders Registers.
• Strategic Partnerships and Chambers Progress reports.
• Business unit’s Service Standards and Business Scorecard aligned to overall CETA scorecards, APP, SLA, Strategic Plans, etc.
li>All risk, compliance and governance reports for the Special Projects unit.
• Business unit’s budgets spending progress reports.

Desired Skills, Experience, Competencies and Attributes

• Honour’s degree in Civil Engineering, Construction Project Management, Urban / Town / Regional Planning or equivalent NQF 8 qualifications.
li>Master’s degree in the Built environment or business / corporate strategy studies is an added advantage. li>5 years’ experience in construction project management and / or as a Team Leader or supervisor. li>Registration with the SACPMP, other relevant Councils within the CBE or equivalent professional body is essential.
• Knowledge of Quality systems applicable to construction related projects is essential.
• Experience in a PSET entity or public sector environment will be an added advantage.
• Proficiency in MS Projects tools, report writing and presentation skills.
• Knowledge and understanding of Corporate Governance and Regulatory Framework (i.e., SDA, PFMA, National Treasury Regulations, etc.), and other related legislative and regulatory frameworks and requirements in a SETA, construction and built environment.
• Advanced numerical, conceptual, and critical thinking skills.
• Excellent verbal and written communication skills.
• Risk management awareness and application of same; and budget control management.
• A valid driver’s license is necessary.

The following Attributes are necessary to succeed in this Management role:

• Self-discipline and motivated team player.
• Good time management and decision-making skills.
• Ability to apply management skills at a strategic level in the context of project management.
• Superior analytical and critical thinking skills.
• Ability to motivate others and diplomacy skills. Emotionally intelligent and communicates well across all levels.
• Ethical consciousness and conduct in all dealings with the matters of CETA.
• Analytical and pay attention to detail, plus data analytical.
• Strategic thinker and problem-solver.
• Value-adding advisor to the processes of the organisation.

Remuneration and Benefits

Remuneration for this role is a market related package per annum, in line with the CETA Remuneration Policy and the applicable salary scales. A competitive package may be negotiated with best candidates.

PLEASE NOTE

Shortlisted candidates will be subjected to vetting and assessment process by the CETA; with the successful candidates subjected to security vetting.

Interested applicants should send an application letter together with a detailed Curriculum Vitae (CV) with the vacancy / position title reference number in the subject line, and copies of academic qualifications and professional institute’s membership certificates and names of three contactable referees via

CETA will not consider any late applications .

The CETA reserves the right to cancel this advert, and / or not to appoint. CETA will only correspond with shortlisted candidates. If you do not receive correspondence from CETA within 4 weeks of the closing date, please consider your application unsuccessful.

Preference will be given to applicants who are still far from normal retirement age from closing date; in line with preferred CETA succession planning principles.

Closing date: 28 August 2025 @ 23h59.

“CETA is committed to providing equal opportunities. It is our intention to promote representativity (race, gender, disability) in the organisation through filling of this position and candidates whose appointment will promote representativity will receive preference .”

Join to apply for the Customer Relationship Management Specialist role at Untapped

Join to apply for the Customer Relationship Management Specialist role at Untapped

Working hours : 9:00 am - 17:00 pm (Flexible)

Our client, a full-suite e-commerce solutions platform, is seeking a skilled and experienced CRM Officer to join their dynamic team. The ideal candidate will have a strong understanding of CRM systems to support sales, marketing and finance, including workflow setup, and extensive knowledge of Zoho CRM and its integrations.

Role Aim: The CRM Officer is dedicated to the smooth running and continuous improvement of our SaaS Data tools across the Zoho One suite including their interaction with other stakeholders

Key Responsibilities:

• Control, maintain and challenge impeccable data hygiene standards within or CRM and associated SaaS tools to maximise accuracy, high service levels and opportunity
• Develop and implement CRM strategies to enhance customer engagement and retention
• Build and develop Zia AI agents alongside AI workflow automations Set up and maintain workflows, automations and 3rd party connections within Zoho One to streamline business processes.
• Utilize Zoho dashboards to monitor and report on key metrics for sales, marketing, development, onboarding, integrations, support and finance.
• Maintain seamless integration of Zoho programs and tools.
• Assist with upload and data management from ZoomInfo and other sources, to create targeted lists for sales and marketing campaigns.
• Build and generate comprehensive reports to support decision-making across all departments.
• Collect, analyze, and interpret customer data to provide actionable insights.
• Design and implement CRM strategies that align with the company's goals, including customer acquisition, retention, and engagement campaigns.
• Work closely with sales, marketing, compliance and customer service teams to ensure a cohesive and effective CRM strategy.
• Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
• Manage and optimize marketing automation processes to improve efficiency and effectiveness.
• Support the sales team with the sales pipeline to ensure smooth transitions and effective customer relationship management.
• Coordinate with onboarding, integration and compliance teams to ensure up to date data, dashboards and reporting
• Provide training and support to team members on CRM best practices and tools.
• Ensure that customer data is handled securely and in compliance with relevant regulations.
• Define and enforce roles, profiles, and permissions to ensure data integrity and appropriate access levels.
• Customize and configure various entities in Zoho CRM to align with business processes.
• Oversee the integration of third-party applications with Zoho CRM to enhance functionality.
• Regularly review performance insights and make necessary adjustments to improve CRM effectiveness.
• Analyze customer interactions and feedback to identify trends and areas for improvement in customer service.
• Develop and monitor key performance indicators (KPIs) for customer service teams to ensure high-quality support.
• Segment customers based on behavior and feedback to tailor customer service approaches.
• Optimize workflows within Zoho CRM to enhance the efficiency of customer service processes.
• Provide training to customer service teams on using CRM tools and interpreting data to improve customer interactions.
• Establish a feedback loop between customer service and other departments to ensure continuous improvement based on customer insights.

Qualifications:

• Ideally, around 5 years of experience working with CRM systems.
• Proven experience with Zoho CRM and its various modules.
• Strong understanding of email marketing principles, building workflows and best practices.
• Ability to create and manage workflows within Zoho CRM.
• Excellent analytical skills and the ability to generate actionable insights from data.
• Proficiency in building reports for sales, marketing, compliance, support, development and finance teams.
• Experience with data management and list creation for email marketing.
• Strong communication and organizational skills.
• Very proficient with all aspects of Zoho CRM.

Key Performance Indicators (KPIs):

• Increase in customer engagement and retention rates.
• Timeliness and quality of data management, monitoring and reporting for all departments
• Successful execution and performance of email marketing campaigns.
• Efficiency and effectiveness of workflows set up within Zoho CRM.
• Accuracy and timeliness of reports generated for all areas of the business
• Quality and relevance of data uploaded and managed from Zoom and other sources.
• Growth in the number of targeted and segmented marketing lists.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Advertising
• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Untapped by 2x

Cape Town, Western Cape, South Africa $1,800.00-$,400.00 2 days ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Pretoria, Gauteng, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1,000.00- 2,500.00 2 weeks ago

Cape Town, Western Cape, South Africa 1,800.00- 2,200.00 1 week ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago

Cape Town, Western Cape, South Africa 1,800.00- 2,200.00 1 week ago

Johannesburg, Gauteng, South Africa 3 months ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa 1,800.00- 2,200.00 2 weeks ago

Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago

Durban, KwaZulu-Natal, South Africa 3 months ago

Cape Town, Western Cape, South Africa 1,000.00- 2,500.00 2 weeks ago

Johannesburg, Gauteng, South Africa 800.00- 1,300.00 3 months ago

Bloemfontein, Free State, South Africa 3 months ago

Durban, KwaZulu-Natal, South Africa 1,800.00- 2,400.00 2 days ago

Soweto, Gauteng, South Africa 3 months ago

Pretoria, Gauteng, South Africa 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

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HIRING! AT JNS, A CRM DEVELOPER Microsoft Dynamics CRM Isn’t Just a Tool—It’s a Battlefield. We’re Hiring a Veteran.

(CRM Developer | Hybrid | Johannesburg | Contract)

At JNS, we don’t throw people at problems.

We hire specialists who’ve been in the trenches—and who know how to turn a CRM from “barely working” into “business advantage.”

Right now, we’re looking for a Microsoft Dynamics CRM Developer who’s fluent in configuration, dangerous with custom plugins, and allergic to clunky systems.

• Customizing Dynamics 365 to make the system work for the business—not the other way around
• Building workflows, plugins, and integrations that hold up under pressure
• Migrating data like a pro, ensuring it lands clean
• Connecting CRM to other platforms via APIs or middleware
• Troubleshooting like you’ve seen every error message twice
• Owning performance, security, and documentation so the next person doesn’t curse your name

• C#, .NET, JavaScript, SQL Server
• Deep experience with Microsoft Dynamics 365 CRM
• Solid grasp of API integrations and complex workflows
• 3+ years in CRM development (not just admin work)
• CRM certifications? Great. Real-world experience? Even better.

• Based in Randburg (Hybrid: min. 3 days onsite per week)
• 6-month contract , high chance of extension
• It’s for someone who’s ready to build—not babysit systems

If you’ve ever looked at someone’s CRM setup and thought,

Apply Now Here!

Drop you Cv here, if the application box is full:

— Neville

BDM @ JNS

We don’t hire for headcount. We hire to win.

#MicrosoftDynamics #CRMDeveloper #ContractJobs #SouthAfricaTech #SmartHiring #NevilleSays #JNSGroup #Dynamics365 #CRMSpecialist

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

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Johannesburg Metropolitan Area 4 days ago

Johannesburg, Gauteng, South Africa 7 months ago

Midrand, Gauteng, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Job Description

Key Accountabilities:

Stakeholder Engagement and Management of Corporate Relations:

• Manage stakeholder expectations to ensure continuous levels of engagement by identifying and addressing needs, setting service standards and resolving issues in accordance with organizational procedures.
• Cultivates relationships that create trust, long-term partnerships and collaborations, and drives engagement with stakeholders.
• Establishes organization guidelines for stakeholder engagement and stakeholder management roadmaps.
• Formulates proactive processes that prioritize stakeholder engagement and cultural sensitivity. Initiates early engagement to allow time for buy-ins and consultations with stakeholders.
• Develop communication strategies to build and maintain successful relationships with key strategic stakeholders.
• Establish key stakeholder relationship management audit processes and criteria.
• Collaborates with relevant senior stakeholders to ensure implementation of feedback processes.
• Reviews and approves stakeholder engagement procedures, in line with emerging trends and regulations.
• Addresses escalated issues and leads negotiations to influence key stakeholder decisions.
• Establish insight generative processes that help identify key societal matters that impact the organisation, and what role and posture & position the organisation needs to take in relation to key stakeholders.

Strategy Formulation and Execution:

• Develop and implement executive stakeholder management strategies that enable the bank's senior leaders to effectively communicate with internal and external stakeholders.
• Monitor and measure the effectiveness of 3rd party relationships, stakeholder relations, and executive stakeholder management, and provide regular reporting and analysis to senior management.
• Identify strategic role players and stakeholders and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets.
• Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of the business strategy against the strategic objectives, targets and shareholder expectations.
• Set and oversee the execution of the business strategy, with enablement capability across the Business Unit.
• Translate the broad business lines strategy to drive the alignment of and integration of strategy across the value chain.

Customer Primacy:

• Build and sustain a system and culture that aligns and contributes to a positive customer experience to deliver the target customer experience and financial performance.
• Contribute as a key Group Marketing & Corporate Affairs ExCo member to the overall agenda internally and with external stakeholders, ensuring that the business line's agenda is appropriately managed and reported to all requisite stakeholders, particularly the Group ExCo.
• Display, portray, and translate a deep understanding of market shifts and competitive positioning from a capability insights perspective and devise plans that will support prioritisation efforts.
• Provide business insights based on market trends, competitor offerings and global best practices as it relates to the business lines.

Sustainable Growth:

• Influence, integrate and guide but also meet the organisationa’s growth ambitions.
• Partner with executive bodies (ExCo’s, business lines and functions internally to align strategic objectives.
• Translate objectives into delivery pipeline requirements to ensure insights are appropriate and that adequate business ownership and buy-in are created to realise the overall strategy.
• Perform an active role with the mandate to increase the business line's overall contribution to Group performance.

Client-Driven Innovation and Change:

• Provide input into the overall client experience.
• Stay abreast of industry trends and role players and ensure that business line is well positioned to provide competitive and industry-leading products and services.
• Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.

Leading Talent:

• Ensure compliance with all legal and regulatory requirements and maintain a strong understanding of industry trends and best practices.
• Manage a team of professionals responsible for 3rd party management, stakeholder relations, and executive stakeholder management, providing leadership, direction, and coaching to ensure successful execution of brand and marketing initiatives.
• Accountable for enabling people and culture aligned to brand value.
• Act as a second-level escalation point for all grievances raised in the functional area.
• Determine and analyse attestation, training, and development needs for direct reports, and ensure that these requirements are met.
• Ensure appropriate reward and recognition practices for all employees within the team.
• Ensure that poor performance is addressed, and relevant corrective actions are implemented.

Operational Effectiveness:

• Develop and manage the bank's 3rd party relationships, including agencies, vendors, and partners, to ensure effective collaboration and delivery of brand and marketing initiatives.
• Manage the capabilities with strategically identified stakeholders and 3rd party entities.
• Define the business line projects and track and manage the process, understand trends and dynamics.
• Drive strategic reporting requirements.
• Drive the development and tracking of tactical plans and scorecards and take corrective actions where required.
• Orchestrate the necessary process to facilitate regular strategic alignment between Group and the People & Culture function.
• Provide leadership in engagements with regulatory bodies and represent the area of accountability in key industry associations and forums where applicable.
• Use insights and knowledge gained from high-level reports and analyse complex comparative information to create scenarios to direct strategic intent.

Risk Compliance and Governance:

• Enforce corporate governance and risk compliance within the organization through the establishment of policies, compliance programs and management systems.

Minimum Requirements:

Education:

• Minimum: Post Graduate Degree (NQF level no.8)
• Master’s degree or equivalent (advantageous)

Preferred Experience:

• 10+ years (Stakeholder management) experience
• Media relations

Knowledge and Skills:

• Strategic thinking
• Solid commercial acumen
• Board/Exco level engagement
• Leadership
• Solid influencing skills
• Strong collaborator

Education

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

The Community Relations Manager will be responsible for driving growth and showcasing the premium care home services offered by Aria Healthcare. This is an exciting opportunity to join an award-winning, forward-thinking team and make a real difference in people's lives. The successful candidate will have a passion for delivering excellent customer experiences, a creative mindset, and enthusiasm for the sales landscape.

The Community Relations Manager will be responsible for building and maintaining strong relationships with the local community, healthcare professionals, and referral sources. They will promote the care home's services, generate new leads, and provide guidance to families on finding the ideal care solutions for their loved ones. The role requires a motivated, people-centric individual who can drive growth and contribute to the continued success of the organization.

Aria Healthcare is a challenger brand in the healthcare industry, known for providing exceptional service, compassionate care, and a strong community feel. The organization has recently been awarded the prestigious accolade of 'Care Group of the Year' and is heading into an exciting new stage of growth and development.

Community Relations Manager

Are you Looking for a sales role with a challenger brand who are making a difference to people’s lives?

At Dormy House, we offer more than just a job – we offer the chance to make a real difference in people’s lives while growing your career in an exciting, rewarding industry. Our care home is renowned for providing exceptional service, compassionate care, and an unbeatable community feel.

We’re seeking an energetic sales professional who aligns with our vision and is passionate about guiding families to the ideal care solutions for their loved ones. We need a motivated, people-centric expert to drive growth and showcase our premium care home services.

Following great achievements in our current sales team we are heading into an exciting new stage of growth and development. We are going from strength to strength having already been awarded the prestigious accoladeCare Group of the Yearin our first year this is an opportunity not to be missed if you see yourself as part of an award-winning, forward-thinking team.

You will be met with a supportive team of high impact sales experts, strategic thinkers, and client focused individuals. If you possess a passion for delivering excellent customer experiences, the drive for delivering results, a creative mindset and enthusiasm for the sales landscape, we want to connect with you!Your unique skills and talents could be the catalyst for our continued success – come and join our winning team, collaborate with us to shape the future of our industry, and become an integral part of our success story.

At Aria Care, we support an environment for excellence, transparency, and quality care, nurturing our colleagues to be the best version of themselves, providing you with the tools, opportunities and support to expand your professional and personal skills.

We offer flexible contracts, competitive rates of pay and the opportunity to join us on a fantastic journey doing what we do best – ‘Care From The Heart’.

Are you ready to make a difference?

• The ideal candidate will have a proven track record in sales, customer service, or a similar role, with a strong understanding of the healthcare or social care sector. Excellent communication, interpersonal, and problem-solving skills are essential, as is the ability to work collaboratively within a team.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Grow and contribute to Standard Bank Group's Business and Commercial Banking reputation, brand and image through public relations strategies and plans by building media/public relations relationships and leveraging public relations and media knowledge and experience. To drive positive and proactive media/brand and reputation outcomes for the bank through strategic relationship management, campaign planning and implementation, external communication plans, and content development, in order to enhance the reputation of the bank and realise commercial benefits.

Qualifications:

• A degree in Communication, Public Relations or related field.

Experience:

• 5-7 years' experience and exposure to the financial services industry. Experience in dealing with diverse media outlets and demonstrate experience in interacting with media.

Key Responsibilities:

• Using the Business and Commercial Banking brand aspirations as input, develop compelling public relations and external communication plans which drive positive media coverage, and in so doing build the bank's brand and reputation.
• Identify opportunities for building strategic relationships with relevant media stakeholders, such as journalists, editors, and other media professionals. Build and nurture media relationships, so that in an extremely competitive landscape, we can secure prime features to enhance the brand and reputation.
• Partner with internal stakeholders to seek out public relations opportunities that will build brand and reputation, aligning communication and public relations plans with business roadmaps to ensure relevance and that opportunities are not missed.
• Create and drive campaigns which generate positive media coverage through compelling content plans and story angles that will elevate the bank’s positioning ahead of competitors.
• Collaborate and inspire creative teams to produce visual and multimedia content which achieves the strategic intent of the campaign and contributes to realising commercial benefits for the bank.
• Craft convincing media motivations that in turn lead to prominent interviews, features, and placements in various media outlets, to increase visibility and coverage.
• Craft press releases which convey the appropriate strategic messaging and prepare media kits that enable information to be effectively distributed to the media.
• Take ownership of responses to media inquiries and requests in a timely and accurate manner, so that overall reputation is protected and no opportunities for ‘fake news’ are created.
• Facilitate media training within the business so that internal stakeholders are properly equipped to engage with media in a way that protects the reputation of the bank.
• Ensure adherence to all policy and procedure which informs and governs public relations and relations with outside stakeholders in general.
• In the event of a crisis or issue which requires reputation management, understand and assimilate the key messages to be conveyed and develop communication plans which deliver the correct information, through the most suited channels, to all intended audiences.
• Develop factual and non-emotive communication material which protects the bank's reputation and brand when there is the threat of an issue that requires careful messaging. This includes the development of media holding statements when required.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

About the Role

Are you a passionate storyteller and media strategist who thrives in a fast-paced environment? Apollo Gaming, a dynamic leader in the South African gaming and entertainment industry, is looking for an experienced Public Relations Manager to elevate our brand presence and drive powerful media narratives. If you have a flair for crafting compelling stories, building influential media relationships, and navigating both opportunities and challenges with ease, we want to hear from you!

Key Responsibilities

• Develop and execute innovative PR strategies aligned with Apollo Gaming’s business objectives.
• Write and distribute high-impact press releases, speeches, articles, and executive communications.
• Cultivate and maintain strong relationships with key media outlets, journalists, and influencers.
• Proactively identify opportunities for positive media exposure and thought leadership.
• Manage all media inquiries, interviews, press conferences, and public appearances.
• Lead crisis communication strategies and protect the brand's reputation during critical moments.
• Collaborate closely with marketing, digital, and leadership teams to ensure brand consistency across all communication channels.
• Produce engaging content for newsletters, blogs, social media, and internal communications.
• Monitor and analyze media coverage, providing actionable insights and regular performance reports.
• Organize and support high-profile events, promotional initiatives, and industry functions.

Requirements

• Bachelor’s degree in Public Relations, Communications, Journalism, or a related field.
• 5+ years of proven experience in a senior PR or communications role.
• Excellent written and verbal communication skills with a strong command of media-friendly language.
• Deep understanding of the local and national media landscape.
• Strong media relations network and proven success in securing positive media coverage.
• Ability to work independently, take initiative, and deliver under tight deadlines.
• Team player with excellent collaboration skills across departments.
• Familiarity with PR tools such as media monitoring software and press release distribution platforms.

Desirable Skills

• Expertise in crisis communications and issues management.
• Strong social media management and content creation capabilities.
• Experience planning and executing large-scale events.
• Graphic design and multimedia content creation skills (e.g., Canva, Adobe Creative Suite) are a plus.