69 Stakeholder Engagement jobs in South Africa

Stakeholder Engagement Officer - 12 Month Contract

Upington, Northern Cape Scatec

Posted 2 days ago

Job Viewed

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Job Description

Overview

Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Sincetheestablishment in 2007, Scatec hasacquiredextensive knowledge and experience in developing,building,andoperatingsolar, wind and hydro power plants and storage solutions. Driven by our company values and competent global workforce, we aim to deliver competitive and sustainable renewable energy globally; protect our environment and improve quality of life through innovative integration of technology; and create shareholder value. We are present on four continents and are headquartered in Oslo, Norway.

Main purpose of position:

Currently we are looking for a Stakeholder Engagement Officer to be based in Upington in the Northern Cape.As the Stakeholder Engagement Officer, you will be responsible for maintaining stakeholder relations between Scatec and the community, implementing stakeholder management processes to mitigate project-related impacts, and overseeing the implementation of the stakeholder engagement plan to ensure effective communication and alignment with organizational goals for successful project implementation.

Main Responsibilities:

  • Stakeholder Relationship Management: Facilitate stakeholder analysis, mapping, planning and stakeholder communication strategies when reviewing the Stakeholder Engagement Plan.
  • Support Project E&S team in the implementation of the Stakeholder Engagement Plan (SEP)
  • Establish and maintain effective relationships between the local communities and Scatec
  • Liaise with local community stakeholders on behalf of Scatec
  • Engage, facilitate and represent Scatec in the event of public meetings
  • Create a stakeholder database, develop and regularly update community profiles and expectations
  • Assist in developing and maintaining a risk register detailing all the identified risks, their impact to the business.
  • Support to community Investments: Review and identity potential Community Investment projects
  • Support the monitoring and evaluation of the Community Development Officers in the administration and implementation of Socio-Economic Development (SED) and Enterprise Development (EnD) projects.
  • Assist in building and maintaining relations with local media to effectively communicate the community projects invested in.
  • Reporting:Prepare quarterly stakeholder engagement reports capturing the engagements facilitated and outcomes of engagements.
  • Develop and distribute regular communications to stakeholders, including newsletters, reports, and updates.
  • Monitor, report and evaluate the effectiveness of the implemented engagement plans by conducting thorough reviews of stakeholder feedback.

Qualifications And Competencies:

  • An appropriate 3-year tertiary qualification (National Diploma/B-Degree/equivalent or higher) in community development, the human or social sciences, or related fields
  • At least 3-5 years of experience in facilitating stakeholder engagement within communities.
  • Must have a good understanding of Stakeholder Management and familiarity with Scatec’s stakeholder landscape.
  • General knowledge of local and provincial government practices, local policies, regulations, and community dynamics
  • Language: Fluent in both written and spoken English & Afrikaans
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Must be able to establish relationships with communities and local government
  • Must hold a valid driver's license

Personal characteristics:

It is part of everyemployee’stermsof reference to contribute to Scatec's vision: Improving our Future and adhere to our company values which are:

  • Predictable: demonstrateclear communication and listening skills, shares information in an open and honest way.
  • Driving results: demonstratedetermination, pro-activeness, canprioritizeand workindependently.
  • Changemaker :demonstrateentrepreneurship, can challenge, fast learner, take initiates andadjust.
  • Working together: demonstrateteamwork, shares responsibilities, can compromise, has a can-doattitude.

For the particular role we also expect

  • Must be able to work independently
  • Must be well Organised and structured
  • Strong problem-solving and decision-making skills
  • Outstanding management, communication, and teamwork abilities
  • Highly skilled in social and intercultural interactions
  • Strong mediation and conflict resolution skills
  • Strong networking and presentation skills
  • Effective coordination and facilitation abilities

We offer:

Scatec is an exciting,innovative,and ambitious companyoperatingin a growing industry. We offer a challenging and interesting position where you will be part of a flexible,diverse,and truly international working environment consisting of highly competent and committed colleagues with a positive drive to make a difference.

Scatec is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race,colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected byappropriate law.

All hiring decisions are made based on merit,competence,and business need.

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Senior Manager, Regulatory Advocacy & Stakeholder Engagement

Johannesburg, Gauteng Standard Bank of South Africa Limited

Posted 2 days ago

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Job Description

Senior Manager, Regulatory Advocacy & Stakeholder Engagement

Job Overview

Business Segment: Group Functions

Location: ZA, GP, Johannesburg, 30 Baker Street

To develop, maintain and manage the implementation of the Standard Bank's regulatory advocacy and stakeholder engagement strategy and functional framework; to ensure alignment and adherence to policy and legislative developments to protect and enhance Standard Bank's reputation and competitive advantage by ensuring business is done in a responsible manner. To provide guidance and advice on regulatory developments and optimal ways to engage with government, regulators and external stakeholders.

Key Responsibilities:

  • Actively contribute and provide subject matter expertise into the development of a strategy on advocacy and stakeholder engagement for Standard Bank South Africa (SBSA) in order to enhance credibility and trust. Identify, map, foster and drive material stakeholder relationships for SBSA in line with strategy.
  • To provide guidance and advice on policy, legislative and regulatory developments and optimal ways to engage with all stakeholders including government, regulators and external stakeholders. Drive and actively contribute and provide subject matter expertise to the development of a strategy on stakeholder engagement for Standard Bank South Africa (SBSA) in order to enhance credibility and trust. Actively drive the development of stakeholder engagement skill sets and develop people to in line with these to ensure successful delivery against the mandate of the Corporate Citizenship and relevant internal stakeholders Function. Continuously evaluate and enhance SBSA stakeholder engagement capability to ensure the embedment of best practice stakeholder engagement practice.
  • Co-ordinate material stakeholder engagements for SBSA in line with SBSA values and policies. Collaborate with various internal business units with advisory support on protocol matters, stakeholder engagement and strategic engagements.
  • Stay up to date on policy, legislative and regulatory developments, exhibiting an ability to integrate cross-regulator themes of relevance to SBSA. Demonstrate and ensure continued technical knowledge of the policy and legislative environment, as well as skills in persuasion, conflict management and argument (advocacy and lobbying). Coordinate and maintain advocacy strategies around policy and legislative developments for multiple projects at once to ensure successful implementation across Standard Bank South Africa.
Qualifications
  • A tertiary qualification in Political Science/Public Policy/ Development Studies/ Public Management (A Master’s Degree will be advantageous) is required for this job
  • Preferred Qualifications: Post graduate degree in Public Policy/ Development Studies/ Political Science/ Public Management/ Economics/ Communications/ Risk Management would be beneficial for this job.

Ex p erience:

  • More than 10 years' experience as a senior manager in Citizenship and Risk Management with profound knowledge of the full dimensions of the field, but deep expertise in the relevant area of specialisation. Socio-economic and political environment savvy, a proven track record in large scale and high-level leadership and capable of influencing seasoned leaders in their own right as well as employees. The ability to engage with Exco's on all aspects relating to regulatory advocacy and stakeholder engagement.
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Stakeholder Engagement Officer - 12 Month Contract

Upington, Northern Cape Scatec Solar

Posted 5 days ago

Job Viewed

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Job Description

Overview

Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Sincetheestablishment in 2007, Scatec hasacquiredextensive knowledge and experience in developing,building,andoperatingsolar, wind and hydro power plants and storage solutions. Driven by our company values and competent global workforce, we aim to deliver competitive and sustainable renewable energy globally; protect our environment and improve quality of life through innovative integration of technology; and create shareholder value. We are present on four continents and are headquartered in Oslo, Norway.

Main purpose of position:

Currently we are looking for a Stakeholder Engagement Officer to be based in Upington in the Northern Cape.As the Stakeholder Engagement Officer, you will be responsible for maintaining stakeholder relations between Scatec and the community, implementing stakeholder management processes to mitigate project-related impacts, and overseeing the implementation of the stakeholder engagement plan to ensure effective communication and alignment with organizational goals for successful project implementation.

Main Responsibilities:

  • Stakeholder Relationship Management: Facilitate stakeholder analysis, mapping, planning and stakeholder communication strategies when reviewing the Stakeholder Engagement Plan.
  • Support Project E&S team in the implementation of the Stakeholder Engagement Plan (SEP)
  • Establish and maintain effective relationships between the local communities and Scatec
  • Liaise with local community stakeholders on behalf of Scatec
  • Engage, facilitate and represent Scatec in the event of public meetings
  • Create a stakeholder database, develop and regularly update community profiles and expectations
  • Assist in developing and maintaining a risk register detailing all the identified risks, their impact to the business.
  • Support to community Investments: Review and identity potential Community Investment projects
  • Support the monitoring and evaluation of the Community Development Officers in the administration and implementation of Socio-Economic Development (SED) and Enterprise Development (EnD) projects.
  • Assist in building and maintaining relations with local media to effectively communicate the community projects invested in.
  • Reporting:Prepare quarterly stakeholder engagement reports capturing the engagements facilitated and outcomes of engagements.
  • Develop and distribute regular communications to stakeholders, including newsletters, reports, and updates.
  • Monitor, report and evaluate the effectiveness of the implemented engagement plans by conducting thorough reviews of stakeholder feedback.

Qualifications And Competencies:

  • An appropriate 3-year tertiary qualification (National Diploma/B-Degree/equivalent or higher) in community development, the human or social sciences, or related fields
  • At least 3-5 years of experience in facilitating stakeholder engagement within communities.
  • Must have a good understanding of Stakeholder Management and familiarity with Scatec’s stakeholder landscape.
  • General knowledge of local and provincial government practices, local policies, regulations, and community dynamics
  • Language: Fluent in both written and spoken English & Afrikaans
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Must be able to establish relationships with communities and local government
  • Must hold a valid driver's license

Personal characteristics:

It is part of everyemployee’stermsof reference to contribute to Scatec's vision: Improving our Future and adhere to our company values which are:

  • Predictable: demonstrateclear communication and listening skills, shares information in an open and honest way.
  • Driving results: demonstratedetermination, pro-activeness, canprioritizeand workindependently.
  • Changemaker :demonstrateentrepreneurship, can challenge, fast learner, take initiates andadjust.
  • Working together: demonstrateteamwork, shares responsibilities, can compromise, has a can-doattitude.

For the particular role we also expect

  • Must be able to work independently
  • Must be well Organised and structured
  • Strong problem-solving and decision-making skills
  • Outstanding management, communication, and teamwork abilities
  • Highly skilled in social and intercultural interactions
  • Strong mediation and conflict resolution skills
  • Strong networking and presentation skills
  • Effective coordination and facilitation abilities

We offer:

Scatec is an exciting,innovative,and ambitious companyoperatingin a growing industry. We offer a challenging and interesting position where you will be part of a flexible,diverse,and truly international working environment consisting of highly competent and committed colleagues with a positive drive to make a difference.

Scatec is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race,colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected byappropriate law.

All hiring decisions are made based on merit,competence,and business need.

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This advertiser has chosen not to accept applicants from your region.

Stakeholder Engagement Officer - 12 Month Contract

Upington, Northern Cape Scatec

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Sincetheestablishment in 2007, Scatec hasacquiredextensive knowledge and experience in developing,building,andoperatingsolar, wind and hydro power plants and storage solutions. Driven by our company values and competent global workforce, we aim to deliver competitive and sustainable renewable energy globally; protect our environment and improve quality of life through innovative integration of technology; and create shareholder value. We are present on four continents and are headquartered in Oslo, Norway.

Main purpose of position:

Currently we are looking for a Stakeholder Engagement Officer to be based in Upington in the Northern Cape.As the Stakeholder Engagement Officer, you will be responsible for maintaining stakeholder relations between Scatec and the community, implementing stakeholder management processes to mitigate project-related impacts, and overseeing the implementation of the stakeholder engagement plan to ensure effective communication and alignment with organizational goals for successful project implementation.

Main Responsibilities:

  • Stakeholder Relationship Management: Facilitate stakeholder analysis, mapping, planning and stakeholder communication strategies when reviewing the Stakeholder Engagement Plan.
  • Support Project E&S team in the implementation of the Stakeholder Engagement Plan (SEP)
  • Establish and maintain effective relationships between the local communities and Scatec
  • Liaise with local community stakeholders on behalf of Scatec
  • Engage, facilitate and represent Scatec in the event of public meetings
  • Create a stakeholder database, develop and regularly update community profiles and expectations
  • Assist in developing and maintaining a risk register detailing all the identified risks, their impact to the business.
  • Support to community Investments: Review and identity potential Community Investment projects
  • Support the monitoring and evaluation of the Community Development Officers in the administration and implementation of Socio-Economic Development (SED) and Enterprise Development (EnD) projects.
  • Assist in building and maintaining relations with local media to effectively communicate the community projects invested in.
  • Reporting:Prepare quarterly stakeholder engagement reports capturing the engagements facilitated and outcomes of engagements.
  • Develop and distribute regular communications to stakeholders, including newsletters, reports, and updates.
  • Monitor, report and evaluate the effectiveness of the implemented engagement plans by conducting thorough reviews of stakeholder feedback.

Qualifications And Competencies:

  • An appropriate 3-year tertiary qualification (National Diploma/B-Degree/equivalent or higher) in community development, the human or social sciences, or related fields
  • At least 3-5 years of experience in facilitating stakeholder engagement within communities.
  • Must have a good understanding of Stakeholder Management and familiarity with Scatec’s stakeholder landscape.
  • General knowledge of local and provincial government practices, local policies, regulations, and community dynamics
  • Language: Fluent in both written and spoken English & Afrikaans
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Must be able to establish relationships with communities and local government
  • Must hold a valid driver's license

Personal characteristics:

It is part of everyemployee’stermsof reference to contribute to Scatec's vision: Improving our Future and adhere to our company values which are:

  • Predictable: demonstrateclear communication and listening skills, shares information in an open and honest way.
  • Driving results: demonstratedetermination, pro-activeness, canprioritizeand workindependently.
  • Changemaker :demonstrateentrepreneurship, can challenge, fast learner, take initiates andadjust.
  • Working together: demonstrateteamwork, shares responsibilities, can compromise, has a can-doattitude.

For the particular role we also expect

  • Must be able to work independently
  • Must be well Organised and structured
  • Strong problem-solving and decision-making skills
  • Outstanding management, communication, and teamwork abilities
  • Highly skilled in social and intercultural interactions
  • Strong mediation and conflict resolution skills
  • Strong networking and presentation skills
  • Effective coordination and facilitation abilities

We offer:

Scatec is an exciting,innovative,and ambitious companyoperatingin a growing industry. We offer a challenging and interesting position where you will be part of a flexible,diverse,and truly international working environment consisting of highly competent and committed colleagues with a positive drive to make a difference.

Scatec is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race,colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected byappropriate law.

All hiring decisions are made based on merit,competence,and business need.

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This advertiser has chosen not to accept applicants from your region.

Managing Executive: Stakeholder Engagement and Corporate Relations

Johannesburg, Gauteng Absa Group

Posted 2 days ago

Job Viewed

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Job Description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Direct and provide thought leadership to management in line with the ABSA Group Strategy. Define the strategy and own the end-to-end value chain within the area, ensuring its consistent capability and integration across countries, business lines, and corporate functions. Manage the bank's third-party relationships, stakeholder relations, and executive stakeholder management.

Job Description

Key Accountabilities:

Stakeholder Engagement and Management of Corporate Relations:

  • Manage stakeholder expectations to ensure continuous levels of engagement by identifying and addressing needs, setting service standards and resolving issues in accordance with organizational procedures.
  • Cultivates relationships that create trust, long-term partnerships and collaborations, and drives engagement with stakeholders.
  • Establishes organization guidelines for stakeholder engagement and stakeholder management roadmaps.
  • Formulates proactive processes that prioritize stakeholder engagement and cultural sensitivity. Initiates early engagement to allow time for buy-ins and consultations with stakeholders.
  • Develop communication strategies to build and maintain successful relationships with key strategic stakeholders.
  • Establish key stakeholder relationship management audit processes and criteria.
  • Collaborates with relevant senior stakeholders to ensure implementation of feedback processes.
  • Reviews and approves stakeholder engagement procedures, in line with emerging trends and regulations.
  • Addresses escalated issues and leads negotiations to influence key stakeholder decisions.
  • Establish insight generative processes that help identify key societal matters that impact the organisation, and what role and posture & position the organisation needs to take in relation to key stakeholders.

Strategy Formulation and Execution:

  • Develop and implement executive stakeholder management strategies that enable the bank's senior leaders to effectively communicate with internal and external stakeholders.
  • Monitor and measure the effectiveness of 3rd party relationships, stakeholder relations, and executive stakeholder management, and provide regular reporting and analysis to senior management.
  • Identify strategic role players and stakeholders and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets.
  • Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of the business strategy against the strategic objectives, targets and shareholder expectations.
  • Set and oversee the execution of the business strategy, with enablement capability across the Business Unit.
  • Translate the broad business lines strategy to drive the alignment of and integration of strategy across the value chain.

Customer Primacy:

  • Build and sustain a system and culture that aligns and contributes to a positive customer experience to deliver the target customer experience and financial performance.
  • Contribute as a key Group Marketing & Corporate Affairs ExCo member to the overall agenda internally and with external stakeholders, ensuring that the business line's agenda is appropriately managed and reported to all requisite stakeholders, particularly the Group ExCo.
  • Display, portray, and translate a deep understanding of market shifts and competitive positioning from a capability insights perspective and devise plans that will support prioritisation efforts.
  • Provide business insights based on market trends, competitor offerings and global best practices as it relates to the business lines.

Sustainable Growth:

  • Influence, integrate and guide but also meet the organisationa’s growth ambitions.
  • Partner with executive bodies (ExCo’s, business lines and functions internally to align strategic objectives.
  • Translate objectives into delivery pipeline requirements to ensure insights are appropriate and that adequate business ownership and buy-in are created to realise the overall strategy.
  • Perform an active role with the mandate to increase the business line's overall contribution to Group performance.

Client-Driven Innovation and Change:

  • Provide input into the overall client experience.
  • Stay abreast of industry trends and role players and ensure that business line is well positioned to provide competitive and industry-leading products and services.
  • Strategically influence the development of products and services that meet or exceed customer needs and expectations, creating stakeholder value.

Leading Talent:

  • Ensure compliance with all legal and regulatory requirements and maintain a strong understanding of industry trends and best practices.
  • Manage a team of professionals responsible for 3rd party management, stakeholder relations, and executive stakeholder management, providing leadership, direction, and coaching to ensure successful execution of brand and marketing initiatives.
  • Accountable for enabling people and culture aligned to brand value.
  • Act as a second-level escalation point for all grievances raised in the functional area.
  • Determine and analyse attestation, training, and development needs for direct reports, and ensure that these requirements are met.
  • Ensure appropriate reward and recognition practices for all employees within the team.
  • Ensure that poor performance is addressed, and relevant corrective actions are implemented.

Operational Effectiveness:

  • Develop and manage the bank's 3rd party relationships, including agencies, vendors, and partners, to ensure effective collaboration and delivery of brand and marketing initiatives.
  • Manage the capabilities with strategically identified stakeholders and 3rd party entities.
  • Define the business line projects and track and manage the process, understand trends and dynamics.
  • Drive strategic reporting requirements.
  • Drive the development and tracking of tactical plans and scorecards and take corrective actions where required.
  • Orchestrate the necessary process to facilitate regular strategic alignment between Group and the People & Culture function.
  • Provide leadership in engagements with regulatory bodies and represent the area of accountability in key industry associations and forums where applicable.
  • Use insights and knowledge gained from high-level reports and analyse complex comparative information to create scenarios to direct strategic intent.

Risk Compliance and Governance:

  • Enforce corporate governance and risk compliance within the organization through the establishment of policies, compliance programs and management systems.

Minimum Requirements:

Education:

  • Minimum: Post Graduate Degree (NQF level no.8)
  • Master’s degree or equivalent (advantageous)

Preferred Experience:

  • 10+ years (Stakeholder management) experience
  • Media relations

Knowledge and Skills:

  • Strategic thinking
  • Solid commercial acumen
  • Board/Exco level engagement
  • Leadership
  • Solid influencing skills
  • Strong collaborator

Education

Postgraduate Degrees and Professional Qualifications (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Customer Relationship Management Manager

Stellenbosch, Western Cape AES Global

Posted today

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Job Description

Customer Relationship Manager

The ideal candidate we're looking for is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities.

Responsibilities:

  • Grow transaction volumes by managing and onboarding billers through retail and digital payment networks.
  • Build trusted advisor relationships with key biller stakeholders and develop strategic partnerships.
  • Collaborate across departments to explore and implement innovative solutions for our growth.
  • Coordinate with internal teams to ensure smooth operations related to billers.
  • Monitor and report on business opportunities, sales forecasts, and query management.

Minimum Requirements:

  • 3 to 5 years of relevant experience in payments or financial industry with proven sales and enterprise client management.
  • Experience in the public sector, ideally local government, is advantageous.
  • Strong understanding of the payments environment.
  • Valid driver's license, own transport, and willingness to travel frequently.
  • Fluent in business English; additional languages are a plus.
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Customer Relationship Management Specialist

Create + Adapt

Posted 2 days ago

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Job Description

Customer Relationship Management Specialist

Join to apply for the Customer Relationship Management Specialist role at Untapped

Customer Relationship Management Specialist

Join to apply for the Customer Relationship Management Specialist role at Untapped

Working hours : 9:00 am - 17:00 pm (Flexible)

Our client, a full-suite e-commerce solutions platform, is seeking a skilled and experienced CRM Officer to join their dynamic team. The ideal candidate will have a strong understanding of CRM systems to support sales, marketing and finance, including workflow setup, and extensive knowledge of Zoho CRM and its integrations.

Role Aim: The CRM Officer is dedicated to the smooth running and continuous improvement of our SaaS Data tools across the Zoho One suite including their interaction with other stakeholders

Key Responsibilities:

  • Control, maintain and challenge impeccable data hygiene standards within or CRM and associated SaaS tools to maximise accuracy, high service levels and opportunity
  • Develop and implement CRM strategies to enhance customer engagement and retention
  • Build and develop Zia AI agents alongside AI workflow automations Set up and maintain workflows, automations and 3rd party connections within Zoho One to streamline business processes.
  • Utilize Zoho dashboards to monitor and report on key metrics for sales, marketing, development, onboarding, integrations, support and finance.
  • Maintain seamless integration of Zoho programs and tools.
  • Assist with upload and data management from ZoomInfo and other sources, to create targeted lists for sales and marketing campaigns.
  • Build and generate comprehensive reports to support decision-making across all departments.
  • Collect, analyze, and interpret customer data to provide actionable insights.
  • Design and implement CRM strategies that align with the company's goals, including customer acquisition, retention, and engagement campaigns.
  • Work closely with sales, marketing, compliance and customer service teams to ensure a cohesive and effective CRM strategy.
  • Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
  • Manage and optimize marketing automation processes to improve efficiency and effectiveness.
  • Support the sales team with the sales pipeline to ensure smooth transitions and effective customer relationship management.
  • Coordinate with onboarding, integration and compliance teams to ensure up to date data, dashboards and reporting
  • Provide training and support to team members on CRM best practices and tools.
  • Ensure that customer data is handled securely and in compliance with relevant regulations.
  • Define and enforce roles, profiles, and permissions to ensure data integrity and appropriate access levels.
  • Customize and configure various entities in Zoho CRM to align with business processes.
  • Oversee the integration of third-party applications with Zoho CRM to enhance functionality.
  • Regularly review performance insights and make necessary adjustments to improve CRM effectiveness.
  • Analyze customer interactions and feedback to identify trends and areas for improvement in customer service.
  • Develop and monitor key performance indicators (KPIs) for customer service teams to ensure high-quality support.
  • Segment customers based on behavior and feedback to tailor customer service approaches.
  • Optimize workflows within Zoho CRM to enhance the efficiency of customer service processes.
  • Provide training to customer service teams on using CRM tools and interpreting data to improve customer interactions.
  • Establish a feedback loop between customer service and other departments to ensure continuous improvement based on customer insights.

Qualifications:

  • Ideally, around 5 years of experience working with CRM systems.
  • Proven experience with Zoho CRM and its various modules.
  • Strong understanding of email marketing principles, building workflows and best practices.
  • Ability to create and manage workflows within Zoho CRM.
  • Excellent analytical skills and the ability to generate actionable insights from data.
  • Proficiency in building reports for sales, marketing, compliance, support, development and finance teams.
  • Experience with data management and list creation for email marketing.
  • Strong communication and organizational skills.
  • Very proficient with all aspects of Zoho CRM.

Key Performance Indicators (KPIs):

  • Increase in customer engagement and retention rates.
  • Timeliness and quality of data management, monitoring and reporting for all departments
  • Successful execution and performance of email marketing campaigns.
  • Efficiency and effectiveness of workflows set up within Zoho CRM.
  • Accuracy and timeliness of reports generated for all areas of the business
  • Quality and relevance of data uploaded and managed from Zoom and other sources.
  • Growth in the number of targeted and segmented marketing lists.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Advertising
  • Industries Technology, Information and Media

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Microsoft Dynamics Customer Relationship Management Developer

Johannesburg, Gauteng JNS Cloud Solutions

Posted 2 days ago

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Microsoft Dynamics Customer Relationship Management Developer Microsoft Dynamics Customer Relationship Management Developer

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HIRING! AT JNS, A CRM DEVELOPER Microsoft Dynamics CRM Isn’t Just a Tool—It’s a Battlefield. We’re Hiring a Veteran.

(CRM Developer | Hybrid | Johannesburg | Contract)

At JNS, we don’t throw people at problems.

We hire specialists who’ve been in the trenches—and who know how to turn a CRM from “barely working” into “business advantage.”

Right now, we’re looking for a Microsoft Dynamics CRM Developer who’s fluent in configuration, dangerous with custom plugins, and allergic to clunky systems.

What You’ll Actually Be Doing:
  • Customizing Dynamics 365 to make the system work for the business—not the other way around
  • Building workflows, plugins, and integrations that hold up under pressure
  • Migrating data like a pro, ensuring it lands clean
  • Connecting CRM to other platforms via APIs or middleware
  • Troubleshooting like you’ve seen every error message twice
  • Owning performance, security, and documentation so the next person doesn’t curse your name
Your Toolkit Should Include:
  • C#, .NET, JavaScript, SQL Server
  • Deep experience with Microsoft Dynamics 365 CRM
  • Solid grasp of API integrations and complex workflows
  • 3+ years in CRM development (not just admin work)
  • CRM certifications? Great. Real-world experience? Even better.
Details That Matter:
  • Based in Randburg (Hybrid: min. 3 days onsite per week)
  • 6-month contract , high chance of extension
  • It’s for someone who’s ready to build—not babysit systems

If you’ve ever looked at someone’s CRM setup and thought,

“Who built this—and why weren’t they arrested?” We want to talk.

Apply Now Here!

Drop you Cv here, if the application box is full:

— Neville

BDM @ JNS

We don’t hire for headcount. We hire to win.

#MicrosoftDynamics #CRMDeveloper #ContractJobs #SouthAfricaTech #SmartHiring #NevilleSays #JNSGroup #Dynamics365 #CRMSpecialist

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Contract
Job function
  • Job function Engineering and Information Technology
  • Industries IT Services and IT Consulting

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ServiceNow Developer/Implementer/Business Analyst

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Project Management Officer

Midrand, Gauteng Future Africa Consulting (Pty)Ltd

Posted today

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Job Description

As the Assistant to both functions, you will work directly with the Head of Accounting and Controlling providing executive support and taking the lead in the day-to-day office administration facilitating its smooth and efficient operation. In addition, supporting project management related activities, for example keeping track of project statuses and providing project support where applicable.

Duties

  • Managing the Head of Accounting and Controlling diary to ensure that meetings and appointments are planned and prioritised ensuring optimum use of the time
  • Communicating effectively with both internal and external stakeholders, ensuring that a professional image is portrayed
  • Planning and organising travel including preparation of detailed itineraries in advance of travel.
  • Planning and organising workshops onsite and offsite, including preparation of detailed agendas.
  • Preparation of presentations in Ms Powerpoint.
  • Liaising with internal and external service providers.
  • Organize and support in running meetings.
  • Undertaking a range of administrative tasks including raising purchase orders.
  • Tracking status of project deliverables and milestones.
  • Defining and updating the project management processes, standards and governance,
  • Ensuring project plans and project documentation are complete and up to date, provide regular project status updates, help acquire the necessary resources and skills, and contribute to the delivery of business systems to meet identified business requirements
  • Organise workshops to identify areas of improvement for projects, documenting recommendations

What You Bring

  • Strong administrative experience within a professional environment
  • Working knowledge of all Microsoft packages including word and excel
  • Highly organised individual with ability to multitask and manage high volume of work
  • Confident individual with excellent spoken and written English
  • The ability to work well under pressure
  • Self-motivated with good attention to detail
  • Team player and able to support other colleagues if required

Rewards

  • Working with a global team
  • Opportunities to work on a variety of innovative projects
  • Possibility to take over further tasks within the company
  • Time off / Paid holidays
  • Continual learning through the platform
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Project Management Analyst

George, Western Cape TMC TECHNOLOGIES

Posted 2 days ago

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Job Description

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Job Title

Project Management Analyst

Location

King George, VA 22485 US (Primary)

Category

Job Type

Full-time

Experience Level

Experienced (Non-Manager)

Education

High School / GED

Travel

Security Clearance Required

Clearance Level

Secret

Job Description

TMC Technologies is searching for a Project Management Analyst to be included in a bid effort to provide subject matter, systems engineering, software development, and test/evaluation expertise to the Naval Surface Warfare Center Dahlgren Division (NSWCDD) Systems Engineering and Integration (V) Department.

Work is expected to begin in August 2025. Selected candidates will be required to sign a Letter of Intent.

Job Requirements
  • 5 years of experience including recording meeting minutes, capturing and tracking action items, developing schedules, and demonstrating strong communication skills both written and oral.
  • Proficient in Microsoft Office products and experienced in developing presentations and briefs.
  • Experience with Program Executive Office (PEO) Integrated Warfare Systems (IWS) and Marine Corps Systems Command (MCSC) Program Executive Office (PEO) Land Systems (LS) tasking planning sheets, budgeting, tracking, and reporting.

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

Interested in your next role or joining our network? We’d love to hear from you! #J-18808-Ljbffr
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