114 Staff Performance jobs in South Africa

To drive improvements in customer performance through in-depth data analysis, optimizing inventory levels to meet customer demand, and ensuring the availability of stock across the supply chain. The role bridges customer relationship management with data-driven decision making and supply planning.

Customer Performance Management & Relationship Management

• Monitor and analyse customer performance metrics (e.g., order fill rate, on-time delivery, returns, forecast accuracy).
• Collaborate with sales, operations, and logistics teams to identify underperforming areas and implement corrective actions.
• Conduct regular reviews with key account managers to share performance insights and drive improvement initiatives.
• Develop and maintain dashboards and reports to track KPIs such as fill rate, lead times, backorders, and returns.
• Work closely with sales teams, planning team, and branches to address customer concerns and exceed service expectations.

Data Analysis & Insights

• Analyse sales trends, customer buying behaviour, and supply chain data to identify patterns and improvement opportunities.
• Utilize BI tools (e.g., Power BI, Tableau, Excel) to visualize performance data and drive actionable insights.
• Present data-driven recommendations to internal stakeholders and customers to improve service levels and satisfaction.

Inventory & Supply Coordination

• Reduce inventory discrepancies by partnering with planning and operations, to ensure end-to-end visibility on customer needs and inventory status
• Monitor supply chain KPIs relevant to customer service (e.g., lead times, safety stock coverage, availability rates).

To uphold and promote the company values and culture

Living and promoting the Company values by always performing duties with:

• Honesty
• Respect
• Accountability
• Resourcefulness
• Energy

Living and displaying the company culture through behaviours such as:

• Customer centricity
• Effective self-management and teamwork

Grade 12

Bachelor's degree in Business Administration, Data Management, Information Systems, or related field

2-3 years of experience in sales operations

1 Year of experience in wholesale, distribution, or B2B sales administration

Understanding of order processing and customer account management

Familiarity with inventory systems and stock management processes

Experience with wholesale/distribution software for data entry and reporting

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
We're inviting passionate, forward-thinking individuals to join our Global Performance & Rewards team—a unique and exciting opportunity to grow your career while making a real impact on our newly unified organization.

With a global mindset and a bold ambition to be a catalyst for growth, innovation, and transformation, we're empowering our people—and our business—to reach their full potential. Through strategic performance & development, meaningful recognition, and impactful rewards, we're creating an environment where excellence is nurtured, engagement thrives, and success is shared across borders.

We believe some of the most impactful changes come from within. That's why we're excited to invite internal talent to step into this opportunity – because we know the strength of our organization lies in incredible people who are already part of it.

If you're inspired by the idea of shaping the future of work, we'd like to meet you.

What You'll Be Doing
We are seeking a strategic and forward-thinking Performance & Development Lead to drive the evolution of how we assess, develop, and elevate performance across our newly unified organization. This is a unique opportunity to shape and implement a future-focused performance strategy that goes beyond traditional year-end reviews. In this role, you'll help shift our approach from being primarily retrospective—focused only on past performance—to a more dynamic and ongoing model that emphasizes real-time coaching, growth, and development. You'll play a critical role in designing a holistic performance framework that reflects our culture, values, and business goals—uniting legacy organizations into one high-performing, people-first company. The ideal candidate will have extensive experience in creating global strategies that align with the company's objectives and foster a high-performance culture.

Key Responsibilities:

• Design and implement a comprehensive, scalable performance & development framework that aligns with our organizational goals, culture, and evolving business needs.
• Lead the transformation from a past-performance-focused process to a future-forward, development-driven model.
• Equip leaders and managers to become better coaches and talent developers, providing tools, training, and guidance for meaningful performance conversations.
• Introduce and sustain an ongoing feedback and check-in culture, integrating both qualitative and quantitative insights to support continuous improvement.
• Partner with Talent, Total Rewards, and our People & Culture Business Partners to ensure alignment between performance, recognition, career growth, and compensation.
• Working with various teams to design and implement performance & development systems
• Monitor and analyze performance data and trends to evaluate impact and recommend continuous improvements.
• Drive alignment of performance practices across legacy companies to support integration and create consistency.
• Serve as a change agent, inspiring adoption of new practices through strong stakeholder engagement, communication, and thought leadership.
• Remain updated on industry trends and best practices to identify opportunity for to continuously improve programs
• Collaborate with senior leadership to identify and address performance development needs.
• Manage performance development-related communications and training.

Experience, Qualifications & Skills

• Bachelor's degree in Human Resources, Organizational Development, or a related field; advanced degree preferred.
• Minimum of 7-10 years of experience in performance development, talent management, or related roles.
• Proven experience in designing and implementing performance & development strategies in global, matrixed, and fast-paced environments.
• Deep understanding of modern performance philosophies (e.g., continuous feedback, growth mindset, coaching culture).
• A scalable mindset with a passion for driving consistency across complex, global environments.
• The ability to translate business needs into global frameworks that work across geographies and functions
• Strong knowledge of performance management practices.
• Proficiency in performance management software and tools.
• Strategic thinking and planning
• Excellent analytical and quantitative skills
• Excellent communication and presentation skills
• Excellent stakeholder management skills
• Ability to work collaboratively with cross-functional teams
• Detail-oriented and highly organized
• High level of integrity and confidentiality.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We're proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:

Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers

Pay Television: direct-to-home satellite and digital terrestrial television services;

SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and

Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group's strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

Expand Pay TV, SVOD subscriber base and Advertising sales

Focus on investment and technology

Maintain a local approach

Provide quality service

Attract innovative and motivated employees

Join Africa's most loved storyteller

Purpose of the Position:

The Performance Consultant is responsible for the front-line support of Commercial Sales, Channel Partner Outlets (Retailers, Agencies, Installers, Express Kiosks, Interactive Kiosks) which primarily provide Sales, After Sales and Customer Care services to the DStv customer.

By providing professional sales and service support, the Performance Consultant will help drive the company's strategic KPI's in the areas of Acquisition, Retention and CSAT.

Key Performance Objectives

Sales Operations

• Responsible for retail sell out performance of assigned regional retailer, agency and installer base, for DStv hardware and accessory solutions.
• Responsible for sell out performance of contract bundles of assigned, agency, express kiosks and interactive kiosk base, for Price Lock and DStv Internet.
• Sell-In / Sell Out management for key independent retailer partners, ie. ISER, Installers, including Run Rate management for Demand Planning purposes.
• Agree promotional activity including advertising support for above selected partners.
• Ensure optimal inventory levels in all channel partners by proactively escalating concerns relating to stock outs and overstocks, as per defined process.
• Responsible for the proactive clearing of aged / discontinued stock with the support of the respective Key Account Manager
• Implement professional merchandising standards according to the MultiChoice 6 "C's" of merchandising.
• Responsible for securing promotional space, such as golden locations, window display, promo courts for ad-hoc promotional displays.
• Building and maintenance of such displays by soliciting support of in-store staff and well as 3rd party suppliers.
• Deliver on the ground training on DStv products and services to key stakeholders in the Channel Partners
• Assist channel partners by explaining the returns process for decoders to the responsible stakeholders.
• Escalate concerns relating to failed & aged collections on approved Return Authorisations.
• Assist channel partners with store level customer complaints, where assistance is sought by them to resolve.
• On an Ad Hoc basis support promotional events (activations) where DStv is promoting its products and services.
• Support DStv Business to setup, monitor and terminate retail demo accounts for the purposes of promoting DStv sales.
• Ensure that all the engagement documentations interventions and Multichoice loaned assets with Agency partners are recorded.
• Ensure the successful resolution of escalated queries within agreed SLA timelines.
• Conduct Monthly Inventory stock takes in assigned Agency base as per company guidelines and process
• Stakeholder Management
• Responsible for maintaining a harmonious relationship with all key stakeholders in the channel partner outlets, to create the optimum conditions to promote sell out
• Be in liaison with the relevant suppliers and ensure Channel Partners have the necessary and required tools of trade and stock.
• Proactively develop relationship with key shopping centre management to facilitate co-operation when ad-hoc promotional activity is required
• Reporting and Continuous Improvement
• Drive CSAT performance for Customer Care and Aftersales KPI's in appropriate channel partner operations.
• Collate and Monitor Channel partner performance indicators at stipulated time frames to enable proactive interventions and support.
• Keep the performance indicator metrics, up to date and with correct data at all times
• Analyse and identify trends, areas of improvement, business challenges, risk and propose appropriate action.
• Work with management to develop and implement performance improvement initiatives.
• Proactively monitor the trade for market intelligence relating to competitor product launches, promotion and price movements, and feedback via defined process.
• Managed MultiChoice assets at of assigned, agency, express
• Qualifications
• Diploma in Business/Operations/Sales Management advantageous
• Experience
• 3 - 5 years Sales and Service support/ performance management experience.

Technical Competencies

• Sales Acumen
• Product understanding and problem solving
• Negotiations Skills
• Stakeholder Management
• Behavioral Competencies
• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

Be the engine of a high-performance culture at CrossBoundary by owning and evolving our performance management process to help every team member thrive.
**Performance Specialist

CrossBoundary Group
About The Firm**
CrossBoundary Group is a mission driven investment and advisory firm dedicated to unlocking the power of capital for sustainable growth and strong returns in underserved markets. CrossBoundary Advisory has advised on over US$12 billion of closed transactions in underserved markets across a broad range of impactful sectors, including agriculture, health, education, manufacturing, ICT, infrastructure, and clean power. Our investment platforms drive impact by directly deploying capital. CrossBoundary Energy develops, owns, and operates distributed renewable energy solutions for businesses, offering cheaper and cleaner energy through power purchase and lease agreements. CrossBoundary Access uses blended finance and an innovative project financing structure to unlock capital for mini-grids with a mission to bring electricity for the first time to more than 1 million people. CrossBoundary Real Estate seeks to provide affordable housing and related infrastructure in East Africa. The Fund for Nature is scaling investment into nature-based solutions in emerging and frontier markets. For additional information, visit

Job Description
We're looking for a Performance Specialist to own, run, and improve our performance management process. You'll be at the center of building a high-performance culture, ensuring every team member has the feedback and resources to thrive. This role blends operator and designer: you'll deliver a smooth, reliable process every cycle and refine it to make it better each time. If you love running systems as much as building them, this role is for you.

Who You Are

• A systems improver who sees how each part of a process contributes to the whole and is constantly on the lookout for better ways.
• An operator at heart, who takes pride in running great systems smoothly and reliably, cycle after cycle.
• A wrangler who keeps many detailed tasks driving forward and collaborators acting in concert.
• A fairness advocate who builds inclusive, trusted, and transparent processes.
• A data translator who turns trends into insights leaders can act on.
• A learner with curiosity and openness to test, adapt, and improve both your work and your personal growth

Primary Responsibilities

• Refine our performance review design

• Translate our performance goals, philosophies, and frameworks into simple, consistent processes that strengthen culture and business needs.

• Apply human-centered design to our performance process to reduce friction and improve user experience.

• Configure and optimize our learning and performance platforms to support the process

• Deliver a seamless performance review process

• Design our schedule in advance and ensure buy in and commitment across all key contributors

• Prepare all tools and materials needed to make the cycle successful, including:
• Resources and guides for team members
• Data on each team member's career progression and performance metrics, and qualitative feedback to inform the benchmarking process
• Structuring feedback questionnaires in our Performance Management System
• Communicate and shepherd all participants through the multi-step process:
• Ensure participants across the firm have clear and advance communication about the cycle timing and steps
• Conduct training to ensure that everyone understands and can get the most out of the process
• Deliver seamless customer support, rapidly troubleshooting individual issues as they arise
• Serve as the primary administrator of our performance management system, ensuring the platform is easy to use, data is accurate, and issues are resolved quickly
• Project manage the contributors involved in each cycle, keeping timelines on track and resolving bottlenecks

• Facilitate the Career Management Council (CMC) sessions, ensuring that we use our time efficiently without compromising the goal of benchmarking performance consistently across all cohorts

• Constantly iterate on the process

• Capture feedback from managers, employees, and leadership to identify improvements.

• Track and analyze participation, feedback quality, and process data to refine future cycles.

• Enhance system configuration, reporting, and automation.

• Connect the outcomes of the process to firmwide initiatives to improve performance

• Use feedback and data insights to inform and adapt learning and development offerings.

• Partner with leaders and individuals to link review outcomes to career growth and firm-wide performance initiatives.

Qualifications
Required skills and qualifications:

• Experience: 4 years in People Operations, HR, or a related field, with a strong focus on performance management, talent development, or people processes.
• Process management: Proven ability to design and run structured processes end-to-end, balancing meticulous attention to detail with efficiency.
• Project management: Skilled at managing timelines, tracking key dependencies, coordinating stakeholders, and keeping complex initiatives on track.
• Communication: Excellent written and verbal communicator who can distill complex concepts into clear, practical guidance.
• Facilitation: Comfortable leading discussions with senior leaders and ensuring balanced, constructive dialogue.
• Analytical skills: Ability to work with data, identify trends, and translate insights into recommendations.
• Tools: Familiarity with performance management platforms (e.g., Engagedly, Lattice, Culture Amp, BambooHR) and general HR systems.
• Mindset: A blend of operator and designer — excited both to build systems and to run them with consistency, cycle after cycle.

Location
Nairobi, Kenya or Cape Town, South Africa

Interested in applying?
Think you have what it takes but not sure you check every box? Research shows that while men apply to roles when they meet an average of 60% of the criteria, women often only apply when they meet every requirement. If you're passionate about what we're building, we want to hear from you
Equal Opportunity Employer
CrossBoundary is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to 

2025/09/09

Reference Number

Description

To drive improvements in customer performance through in-depth data analysis, optimizing inventory levels to meet customer demand, and ensuring the availability of stock across the supply chain. The role bridges customer relationship management with data-driven decision making and supply planning.

Customer Performance Management & Relationship Management

• Monitor and analyse customer performance metrics (e.g., order fill rate, on-time delivery, returns, forecast accuracy).
• Collaborate with sales, operations, and logistics teams to identify underperforming areas and implement corrective actions.
• Conduct regular reviews with key account managers to share performance insights and drive improvement initiatives.
• Develop and maintain dashboards and reports to track KPIs such as fill rate, lead times, backorders, and returns.
• Work closely with sales teams, planning team, and branches to address customer concerns and exceed service expectations.

Data Analysis & Insights

• Analyse sales trends, customer buying behaviour, and supply chain data to identify patterns and improvement opportunities.
• Utilize BI tools (e.g., Power BI, Tableau, Excel) to visualize performance data and drive actionable insights.
• Present data-driven recommendations to internal stakeholders and customers to improve service levels and satisfaction.

Inventory & Supply Coordination

• Reduce inventory discrepancies by partnering with planning and operations, to ensure end-to-end visibility on customer needs and inventory status
• Monitor supply chain KPIs relevant to customer service (e.g., lead times, safety stock coverage, availability rates).

To uphold and promote the company values and culture

Living and promoting the Company values by always performing duties with:

• Honesty
• Respect
• Accountability
• Resourcefulness
• Energy

Living and displaying the company culture through behaviours such as:

• Customer centricity
• Effective self-management and teamwork

Requirements

Grade 12

Bachelor's degree in Business Administration, Data Management, Information Systems, or related field

2-3 years of experience in sales operations

1 Year of experience in wholesale, distribution, or B2B sales administration

Understanding of order processing and customer account management

Familiarity with inventory systems and stock management processes

Experience with wholesale/distribution software for data entry and reporting

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Cape Town CBD

We are seeking an experienced
Performance Test Analyst / Engineer
to support a large-scale financial systems project. The role will focus on
end-to-end testing
across backend, frontend, integrations, reporting, and automation.

Key Responsibilities:

• Develop and execute test scripts based on business and technical requirements.
• Validate requirements through accurate and detailed test cases.
• Perform functional, regression, automation, and UAT testing.
• Build and maintain test automation frameworks using
  Selenium
  and
  UFT (HP ALM plugin)
  .
• Automate regression suites and API services testing.
• Operate within a
  DevSecOps environment
  .
• Analyse results, manage defects, and produce QA documentation (Test Plans, Results, Sign-off Reports, Closure Reports).

Required Experience:

• 5–8 years
  in test execution and performance test analysis.
• 3–6 years
  in functional & automation testing and UAT coordination.
• Strong knowledge of
  UFT – HP ALM
  .
• Integration, ETL/BI, and API automation testing experience.
• Solid understanding of testing methodologies and QA best practices.

Advantageous Skills:

• Knowledge of
  BPT Framework, LoadRunner, Selenium, VB Scripting, C#, or Java
  .
• Banking and Financial Services domain experience.

Competencies:

• Analytical problem-solving and attention to detail.
• Strong communication and reporting skills.
• Ability to manage complexity and learn quickly.
• Team player with resilience and a self-starter mindset.

Qualifications:

• Degree/Diploma in a relevant field.
• ISTQB TA certification
  or equivalent.

Cape Town (Hybrid)

Salary CTC: R300,000 - R420,000

3+ years of workforce management

Establish long-term workforce strategies from the ground up

Support the setup process of a new physical office space

Introduction

The company operates in the online sports betting and gaming industry. It provides a modern platform designed to give customers an engaging and responsible betting experience. The focus is on combining entertainment with strong safeguards to protect players.

We are building a world-class Workforce Management function from the ground up, and as our Performance Analyst, you'll play a key role in shaping how we manage operations and deliver seamless customer experiences. This role goes beyond traditional reporting, combining real-time monitoring, deep performance analysis, and actionable insights to drive both immediate and long-term impact.

You'll act as the link between real-time operational control and workforce strategy, monitoring live queues, making tactical adjustments, and identifying trends that influence decision-making. You'll help us move from reactive problem-solving to proactive, continuous improvement for both our agents and customers.

Roles & Responsibilities

• Monitor live queues and adjust schedules, skills, and workflows to keep SLAs stable.
• Analyse performance data such as productivity, adherence, shrinkage, SL, AHT, and CSAT.
• Support scheduling and forecasting to align staffing with business goals and demand.
• Create reports highlighting anomalies, trends, and recommendations for leaders.
• Escalate service-impacting issues quickly for timely resolution.
• Work with Planning, Forecasting, and Operations to align short-term and long-term needs.
• Assist in setting up, testing, and refining AI WFM tools for automation and prediction.
• Balance efficiency metrics with quality customer interactions to improve experience.
• Become the trusted go-to person for real-time support and data insights.
• Refine real-time practices while building dashboards for long-term opportunities.
• Provide analysis that shapes staffing, skilling, and performance strategies.
• Embed AI WFM tools into daily operations with measurable impact.
• Improve CSAT and agent satisfaction through balanced tactical and strategic focus.

Qualifications & Experience

• Minimum 2 years of experience in Workforce Management (Realtime, Scheduling, Planning, or Performance).
• Background in contact centres or multi-channel environments (voice, chat, email, social).
• Proficient in WFM platforms such as NICE, Verint, or Genesys, with ability to learn new tools quickly.
• Skilled in reporting tools like Excel, Google Sheets, BI dashboards, or Intercom.
• Familiar with AI or automation-driven WFM solutions, with strong tech curiosity.
• Tertiary education in Business, Operations, or related field preferred (equivalent experience accepted).
• Strong analytical mindset to interpret data, identify trends, and provide recommendations.
• Flexible communicator with resilience, customer focus, and readiness for 24/7 shift work.

Salary and Package

• Salary CTC: R300,000 - R420,000
• Enjoy 33 paid holidays a year
• 40 hours per week across 5 days, with shifts between 9:00am–11:00pm and at least two weekends per month.

Role Description

We are seeking a skilled and detail-oriented Performance Tester to join our QA team. The Performance Tester will be responsible for assessing the performance, stability, and scalability of our Java-based application platform. The ideal candidate will have experience in performance testing, load testing, and stress testing, particularly within Java environments. This role will work closely with developers, architects, and business analysts to ensure that our applications meet the required performance standards.

Key Responsibilities

• Design, develop, and execute performance test plans, scripts, and scenarios for Java-based applications.
• Conduct load, stress, scalability, and endurance testing to identify performance bottlenecks, constraints, and optimizations.
• Analyze and benchmark system performance under various scenarios and usage patterns.
• Monitor system performance metrics such as CPU usage, memory consumption, response times, and throughput.
• Collaborate with development teams to optimize code, queries, and overall application performance.
• Prepare detailed performance testing reports, including recommendations for improvements.
• Work closely with cross-functional teams to establish performance benchmarks and KPIs for applications.
• Utilize performance testing tools such as JMeter, Gatling, or similar.
• Investigate root causes of performance issues and recommend tuning and optimization strategies.
• Continuously improve the performance testing framework and methodologies to enhance accuracy and efficiency.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in performance testing of Java-based applications.
• Strong knowledge of Java programming and JVM performance tuning.
• Experience with performance testing tools like Apache JMeter, Gatling, LoadRunner, or similar.
• Familiarity with monitoring and profiling tools like Dynatrace, New Relic, or Grafana.
• Good understanding of web technologies, application servers (Tomcat, JBoss), and databases (Oracle, MySQL, etc.).
• Experience with version control systems (e.g., Git) and CI/CD pipelines.
• Strong analytical and troubleshooting skills to diagnose complex performance issues.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a collaborative team.

Preferred Qualifications

• Experience with cloud platforms (AWS, Azure) and microservices architectures.
• Knowledge of database optimization and query tuning techniques.
• Certification in performance testing or Java development.

Job description

Job purpose:

An opportunity has arisen within the infield team for a suitable individual to coach and manage a

team of Ambassadors within a specific territory across various locations across the country. The

Performance Coach reports directly to the Regional Manager. This role may also deputise for the

Regional Manager for the particular region.

The Performance Coach is responsible to ensure that Ambassadors are correctly trained, equipped,

deployed, scheduled, informed, coached, monitored, managed and supported so that they

continually meet the company's prescribed performance standards. The Performance coach is also

responsible to perform all administrative duties necessary to ensure that the company is protected

and that it executes its obligations to employees.

Key accountabilities:

Ambassador capacitation and development:

· Each Ambassador is comprehensively trained in all necessary aspects to enable them to perform

their role to the minimum set standards at all times.

· Each Ambassador has the correct uniform and all other necessary company provided tools and

equipment, and that these are all in good condition and accounted for

Ambassador in-store presence and performance:

· Each Ambassador meets their set monthly sales and other performance objectives.

· Each Ambassador meets the customer service satisfaction criteria set.

· Each Ambassador has a sound working relationship with store management.

· Each Ambassador adheres to their predetermined work schedule.

· Each Ambassador is correctly attired at all times, and meets company grooming standards.

People Management and administration:

· All prescribed staff documentation and records are correctly completed and stored.

· Monthly store visit schedule is produced in advance and adhered to.

· Ambassadors take leave regularly and no leave balances exceed set maximum.

· Monthly performance appraisals are completed for each ambassador.

· Corrective action is taken for any underperforming staff.

· Disciplinary processes are correctly instituted for any qualifying transgressions.

· Exiting staff are correctly off-boarded.

Requirements:

· Clear credit and criminal record

· South African citizen with a valid ID document, proof of residence, bank account.

· Remotely managed large teams of between 10 and 20 staff members

· Reliable transportation with business insurance

· Tertiary qualification in a business-related field, preferably Sales or Marketing or Commerce is

preferential

· At least 5 years' management experience in a similar portfolio

· Experience of working in the retail sector

· Proven record of sales management and achievements

· Excellent sales and marketing skills

· Excellent coaching and training skills

· Good people management and team engagement skills

· Outstanding organization and time-management skills

· Strong commitment to delivering a high level of customer service

· Reliable, self-motivated, and able to work independently as well as part of a team

· Able to work under pressure and meet deadlines.

· Computer literate – Microsoft Office (intermediate)

· Organizational skills (ability to plan, delegate and organize within defined timelines)

· Negotiation skills

· Strong inter-personal skills

· Good verbal and written communication skills

· Decision making and sound judgment

RECRUITMENT AREAS

Please send CV to: With subject line : Performance Coach – Gauteng

(Vosloorus, Gemiston, Edenvale & Centurion)

Job Type: Full-time

Education:

• Certificate (Required)

Experience:

• Management: 5 years (Required)

Language:

• Regional language (Required)