24 Spa Therapist W M D jobs in South Africa

Overview

Job title: Head Spa Therapist

Job Location: Western Cape, Cape Town Deadline: September 22, 2025

• Under the guidance of the Spa Manager and within the limits of the Spa Policies, ensure that all operational procedures, codes of conduct and standards of appearance, set down by the Spa Manager are adhered to by all staff. To ensure the smooth running of the treatment department, to maintain a high standard of treatments, cleanliness and motivation within the team. To assist the Spa Manager in the recruitment, induction, development and appraisal of all Spa therapy staff.

• Assist the Spa Manager in ensuring the budget requirements and retail sales are adhered to, the emphasis being on profitability.
• Liaise with the Head Receptionist to ensure reconciliation of funds at the close of each shift, and that any discrepancy has been fully investigated and the findings logged in the appropriate place and the Spa Manager informed.
• To be responsible for the administration of goods, requisition, inventories, and cost effective usage of all department related materials and assets.
• Ensure a par stock appropriate to the business demands.
• Assist the Spa Manager in evaluating the Spa’s position in the market.

• To take full management responsibilities within the treatment area in the absence of the Spa Manager.
• Provide the update to manuals, workbooks, to ensure that all operational procedures are carried out in the prescribed manner.
• To ensure that the facility is adequately manned at all times. Assist the Spa Manager in co-ordinating the day to day running of the treatment area.
• Promote and sell the services of the Spa and maximise the potential of all sales.
• Do demonstrations and presentations as required.
• Oversee Press visits, PR and VIP visits.
• To insure proper induction and training of all therapists is carried out.
• To ensure that a high standard of cleanliness is maintained throughout the facility at all times.
• To ensure that the Health and safety Policy is adhered to.
• To inform the Spa Manager of any complaints regarding the Spa’s facility, recommending amendments if necessary.
• Responsible for Opening / Closing Procedures when on duty.
• To attend Management meetings as required.
• To deal with problems, enquiries and complaints from Spa clientele.
• To set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
• Cover Reception as and when necessary.
• To perform Duty Manager Duties as required.

• To assist the Spa Manager in the recruitment, training, discipline and development and appraisal of all therapists and spa attendants.
• To ensure proper induction and training of all staff is carried out
• To instigate a monthly meeting with all Spa staff to motivate and be aware of staff needs and aspirations.
• Responsible for overseeing and maintaining the high standard of treatment and service within the treatment area.
• To set the highest standard at all times in professionalism, appearance and attitude as expected.

POSITION: Senior Spa Therapist 
LOCATION: Pepperclub Hotel Spa
REPORTING TO: Spa Manager
DIRECT REPORTS: Spa Therapists

PURPOSE OF THE ROLE

To support the Spa Manager in the smooth and efficient running of daily operations, ensuring an exceptional guest experience, professional team performance, and a high standard of service delivery. The Senior Spa Therapist acts as the second-in-command, overseeing therapist scheduling, reception coordination, and quality control, while also performing treatments and driving revenue growth.

KEY RESPONSIBILITIES

• Assist the Spa Manager in overseeing daily spa operations, including treatment schedules, stock control, room readiness, and guest flow.

• Lead by example in delivering treatments and maintaining service excellence across all guest touchpoints.

• Supervise, guide, and mentor the spa therapist team to ensure consistent performance and high morale.

• Support with recruitment, onboarding, and continuous development of therapists.

• Conduct regular treatment audits, ensuring strict adherence to hygiene, protocol, and guest experience standards.

• Handle guest queries, feedback, and complaints professionally and promptly.

• Drive treatment and retail sales by coaching therapists on upselling techniques and product knowledge.

• Collaborate with the Spa Manager on promotional activities, marketing efforts, and guest retention strategies.

• Step in to oversee full operations in the absence of the Spa Manager.

• Contribute ideas for improvement and innovation in guest offerings and team productivity.

REQUIREMENTS

• Diploma in Somatology or equivalent qualification (minimum 2-year course).

• At least 2 years of experience in a supervisory or senior therapist role.

• Previous experience in a hotel spa or luxury spa environment is an advantage.

• Strong leadership and interpersonal skills with the ability to motivate and develop a team.

• Excellent treatment knowledge and hands-on experience.

• Comfortable working under pressure and managing a busy operation.

• Professional, well-groomed, and guest-focused.

• Must have a minimum of 2-4 years of experience working overseas in an upscale 5* hotel/resort spa or similar environment.
• Must be fluent in English with excellent communication skills
• Certifications and references must be available
• High level of experience with Skin Care therapies, body and beauty therapies, and good knowledge of skin and body care products
• Must have enthusiasm and possess excellent and professional customer service skills.
• Enjoy working with a team and possess a friendly but professional personality.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Must and experience handling reception duties and answering calls from clients.
• Must be a team player.

SEASONAL SPA THERAPIST

Location: Tokai, Cape Town South (Southern Suburbs), Western Cape (ZA)

Start Date: 01 October 2025 - 28 February 2026 (5 months fixed term)

Trading Hours & Shifts:

• Monday – Sunday
• 09:00 - 18:00
• 1 weekend off per month + days off during the week

Reporting To: Spa Manager

Employment Type: Fixed Term (5-month contract)

Salary & Benefits:

• R8,000 Basic Salary per month
• Service Commission
• Retail Commission
• Incentives & Performance Bonuses
• Tips / Gratuities
• Excellent earning potential!

Minimum Requirements:

• South African citizen OR valid work permit for employment in SA (we do not offer permits)
• CIDESCO / ITEC / SAAHSP / CIBTAC / City & Guilds / BABTAC or internationally recognized accreditation
• Diploma in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology
• Reliable transport within the Southern Suburbs
• Fit and healthy to perform therapies back-to-back
• Well-groomed appearance fitting a 5-star therapist
• Confident retailer

Experience:

• Day Spa experience within a hotel, resort, or independent spa
• Cruise ship or international employment experience is favorable
• Confident working with VIP clients, providing discerning service

Key Performance Indicators:

• Proficient in all standard spa, beauty, and skin care services
• Ability to prescribe relevant home care to clients
• Retail confidence
• Ability to re-book clients effectively
• Strong team player but capable of working independently
• Experience working in a luxury environment with high-end clients globally

The Spa Therapist at The Silo Hotel is responsible for assisting with the day to day smooth running of the Spa as required, whilst maintaining exceptionally high quality and standards - ensuring that the Spa contributes to the purpose and values of the Royal Portfolio – "To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Be on time on your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• Ensure individualized guest service through acknowledging and responding to their needs and expectation
• Be flexible with your schedule, supporting the needs of the spa.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered
• Perform prep work, properly clean and restock room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services and retail

REQUIREMENTS & QUALIFICATIONS

• Beauty Therapist qualification (Diploma or Degree in somatology, aesthetics or physiotherapy)
• At least 2 years’ experience in a Spa environment, preferably in a 5* Hotel 
• Knowledge of the Property Management System Opera, at Operator Level
• Computer literate with working knowledge of Microsoft Office Word, Excel and Outlook
• Excellent product knowledge 
• Demonstrated excellent written and verbal communication skills
• Ability to multitask and good time-management
• Proven job reliability, diligence, dedication and attention to detail
• Must be flexible with working shifts, weekends, and holidays

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

SEASONAL-SPA THERAPIST 

TOKAI, Cape Town South (SOUTHERN SUBURBS) , Western Cape (ZA)

START: 01 October 2025 - 28 February 2026 (5 months fixed term)

TRADING HOURS & SHIFTS

• Monday – Sunday
• 09:00 - 18:00
• 1x Weekend off per month + days off in the week

REPORT TO: Spa Manager

EMPLOYMENT: Fixed Term (5-months contract)

SALARY & COMPANY BENEFITS

• R8,000 Basic Salary per month
• Service Commission 
• Retail Commission 
• Incentives & Performance Bonuses
• Tips / Gratuities
• Excellent earning potential!

MINIMUM REQUIREMENTS:

1. South African citizen OR valid working permit for employment in SA (we do not offer permits )
2. CIDESCO / ITEC / SAAHSP / CIBTAC / City & Guilds / BABTAC or internationally recognized accreditation
3. DIPLOMA Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology
4. Reliable transport within the Southern Suburbs
5. Fit and healthy to perform therapies back to back
6. Beautifully groomed and looking the part of a 5-star therapist
7. Confident retailer 

EXPERIENCE:

1. Day Spa experience within a Hotel or Resort or independent day spa
2. Cruise Ship OR international employment experience is favorable
3. Confident working with VIP clients - able to offer a discerning service

KEY PERFORMANCE INDICATORS:

1. Confident and skilled in all standard SPA, BEAUTY & SKIN CARE services
2. Ability to effectively prescribe relevant home care to clients accordingly
3. Retail confident
4. Confidently re-book clients where applicable
5. Strong team dynamic, but able to work on your own without supervision
6. Ability to work in luxury environment with high-end clients from around the world

Brits – North West – South Africa

Key Performance Areas: The position involves administering treatments and selling products in accordance with the company’s procedures and standards.

Position Requirements:

• Minimum 2 years of working experience in the industry
• Recognised beauty therapy qualification
• Good interpersonal skills
• Computer skills
• Performing various administrative duties
• Must be prepared to work weekends and public holidays

Person Requirements:

• Dynamic & performance-driven
• Self-starter
• Excellent interpersonal skills
• Excellent communication skills

Single accommodation provided.

Only short-listed candidates will be contacted.

South Africa’s leading corporate player in property development and management, as well as the leisure sector, has an opportunity at Dikhololo in Brits. In accordance with the Employment Equity Plan of the Group, preference will be given to candidates from designated groups.

Ref: 20/02

Apply for this Job

Main Responsibilities:

• Professional and efficient delivery of variety of spa services in a safe and comfortable manner including: body treatments, facials, massages, waxing, manicures, pedicures, gel application, micro-needling;
• Maintain equipment;
• Keep documentation and maintain client’s files on Shedul;
• Keep a clean and stocked room;
• Acknowledge and respond to relevant customer queries, needs and expectations;
• Suggest and promote retail products or additional services;
• Uphold hygiene standards and follow health and safety regulations;
• Cooperate with and report on administration on any arising issues;
• Apply best practices and be up to date with market trends;
• Anticipating the guests needs and preferences;
• Understands social etiquette and formal service;
• Being knowledgeable about all spa therapies and retail;
• Problem solving and “get it done” attitude;
• Make sure that the guest has the best possible experience and stay;
• To provide client standard treatments to guests;
• Make sure that all displays are presented fresh, clean and eye catching;
• Be very knowledgeable about the client product /experience;

Main Requirements:

• Grade 12 and relevant qualification in aesthetics ie. Masters Diploma in Aesthetician; ITEC; CIDESCO or SAAHSP;
• Minimum 2 – 3 years spa therapist experience;
• Practical experience in massage techniques, manicures, pedicures, waxing and face/body therapies, advanced facials, holistic body treatment, etc.;
• Passionate about healing and wellness;
• Trustworthy;
• Impeccably groomed;
• User level computer skills;
• Fluent in English;
• Ability to work independently and under pressure;
• Excellent interpersonal- & communication skills;