17 Spa Therapist jobs in South Africa

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are currently seeking a Spa Therapist to join our vibrant team at Radisson Hotel & Convention Centre Johannesburg, OR Tambo. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Wellness Enthusiast, you infuse our Spa and Recreation Team with a heightened sense of dedication, a goal-focused approach, and a genuine zeal for enhancing guest experiences in our vibrant hospitality setting.

• OurSpa Therapistslove to support our members and guests ambitions to run longer, try harder and aim higher to achieve their goals. It’s far more than just handing out towels!
• You will manage our leisure team and lead by example, ensuring our standards of cleanliness are high and our guests are safe, whilst managing budgets and inventory
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the leisure department

• Flexibility and a positive, Yes I Can! Attitude
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.

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• Provide spa treatments to clients based on their individual needs and preferences.
• Ensure a high level of customer service and satisfaction at all times.
• Maintain cleanliness and hygiene standards in the spa area.
• Keep accurate records of client consultations and treatment notes.
• Promote and upsell spa products and services to clients.
• Stay up to date with new trends and techniques in the spa industry.
  
  

• Provide spa treatments to clients based on their individual needs and preferences.
• Ensure a high level of customer service and satisfaction at all times.
• Maintain cleanliness and hygiene standards in the spa area.
• Keep accurate records of client consultations and treatment notes.
• Promote and upsell spa products and services to clients.
• Stay up to date with new trends and techniques in the spa industry.
  
  

• Recognised qualification in Beauty Therapy or Spa Therapy.
• Valid certification in relevant massage techniques.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
  
  

• Deep understanding of spa treatments and products.
• Strong customer service and sales skills.
• Ability to tailor treatments to meet individual client needs.
  
  

• Additional certifications in specialised spa treatments.
• Experience working in a luxury spa or hotel setting.
  
  

• Expected to work flexible hours, including evenings and weekends.
• Live-in accommodation provided.
• Fast-paced and dynamic work environment.
  
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Health Care Provider
• Industries Advertising Services

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• At least 23 years of experience in a 4- or 5-star lodge or hotel spa
• Qualified in beauty therapy
• Excellent communication skills and a warm, professional demeanor.
• Confident in upselling treatments and spa products
• Maintain a serene, hygienic, and welcoming spa environment.
• Deliver a range of treatments: massages, facials, manicures, pedicures, waxing, and more

Job Purpose

The Spa Therapist is responsible for delivering a wide range of professional spa treatments and wellness therapies to clients in a safe, courteous, and professional manner. The role focuses on enhancing guest wellbeing and satisfaction by ensuring a consistently high standard of service, personalisation, and hygiene, while promoting spa services and contributing to overall spa revenue.

Key Performance Areas

• Perform a range of treatments including (but not limited to) massages, facials, body wraps/scrubs, manicures, pedicures, and holistic therapies in accordance with spa protocols and brand standards
• Evaluate guest requirements and preferences to deliver appropriate treatments that align with service standards and enhance overall satisfaction
• Provide product recommendations and aftercare advice based on treatment outcomes and client needs
• Maintain guest comfort, privacy, and safety throughout the spa experience
• Prepare and maintain treatment rooms, ensuring cleanliness, sanitisation, and readiness before and after each guest
• Follow all health, safety, and hygiene protocols, including the correct handling and storage of products and equipment
• Uphold high standards of personal grooming and presentation in line with spa guidelines
• Greet and consult with clients in a warm, professional manner to ensure a relaxing and positive experience
• Respond to client questions, concerns, or feedback with professionalism and care
• Maintain a calm and welcoming atmosphere, creating a sense of trust and wellbeing
• Participate in team meetings, product and service training, and performance reviews
• Assist with spa reception duties when required, including booking appointments and handling guest queries
• Support spa promotions and upselling of treatments and retail products to meet sales targets
• Report any equipment issues or stock shortages to management promptly

Education

• Grade 12 
• Recognised spa or beauty therapy qualification (Certificate) 

Experience

• 2-3 years’ experience as a Spa or Beauty Therapist in a 5star environment/cruise ships

Work conditions and special requirements

• Ability to work shifts that meet operational requirements 

Skills and Knowledge

• Proficiency in a variety of treatments including massage therapy and skincare
• Knowledge of holistic and wellness treatments
• Knowledge of skin care product lines
• Sanitation protocols for tools, linen and workspaces
• Proficiency is spa management systems
• Sales & Upselling Techniques
• Communication Skills 

Equity

Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans.

POSITION : Senior Spa Therapist

LOCATION : Pepperclub Hotel Spa

REPORTING TO : Spa Manager

DIRECT REPORTS : Spa Therapists

PURPOSE OF THE ROLE

To support the Spa Manager in the smooth and efficient running of daily operations, ensuring an exceptional guest experience, professional team performance, and a high standard of service delivery. The Senior Spa Therapist acts as the second-in-command, overseeing therapist scheduling, reception coordination, and quality control, while also performing treatments and driving revenue growth.

KEY RESPONSIBILITIES

Assist the Spa Manager in overseeing daily spa operations, including treatment schedules, stock control, room readiness, and guest flow.

Lead by example in delivering treatments and maintaining service excellence across all guest touchpoints.

Supervise, guide, and mentor the spa therapist team to ensure consistent performance and high morale.

Support with recruitment, onboarding, and continuous development of therapists.

Conduct regular treatment audits, ensuring strict adherence to hygiene, protocol, and guest experience standards.

Handle guest queries, feedback, and complaints professionally and promptly.

Drive treatment and retail sales by coaching therapists on upselling techniques and product knowledge.

Collaborate with the Spa Manager on promotional activities, marketing efforts, and guest retention strategies.

Step in to oversee full operations in the absence of the Spa Manager.

Contribute ideas for improvement and innovation in guest offerings and team productivity.

REQUIREMENTS

Diploma in Somatology or equivalent qualification (minimum 2-year course).

At least 2 years of experience in a supervisory or senior therapist role.

Previous experience in a hotel spa or luxury spa environment is an advantage.

Strong leadership and interpersonal skills with the ability to motivate and develop a team.

Excellent treatment knowledge and hands-on experience.

Comfortable working under pressure and managing a busy operation.

Professional, well-groomed, and guest-focused.

POSITION : Senior Spa Therapist

LOCATION : Pepperclub Hotel Spa

REPORTING TO : Spa Manager

DIRECT REPORTS : Spa Therapists

PURPOSE OF THE ROLE

To support the Spa Manager in the smooth and efficient running of daily operations, ensuring an exceptional guest experience, professional team performance, and a high standard of service delivery. The Senior Spa Therapist acts as the second-in-command, overseeing therapist scheduling, reception coordination, and quality control, while also performing treatments and driving revenue growth.

KEY RESPONSIBILITIES

Assist the Spa Manager in overseeing daily spa operations, including treatment schedules, stock control, room readiness, and guest flow.

Lead by example in delivering treatments and maintaining service excellence across all guest touchpoints.

Supervise, guide, and mentor the spa therapist team to ensure consistent performance and high morale.

Support with recruitment, onboarding, and continuous development of therapists.

Conduct regular treatment audits, ensuring strict adherence to hygiene, protocol, and guest experience standards.

Handle guest queries, feedback, and complaints professionally and promptly.

Drive treatment and retail sales by coaching therapists on upselling techniques and product knowledge.

Collaborate with the Spa Manager on promotional activities, marketing efforts, and guest retention strategies.

Step in to oversee full operations in the absence of the Spa Manager.

Contribute ideas for improvement and innovation in guest offerings and team productivity.

REQUIREMENTS

Diploma in Somatology or equivalent qualification (minimum 2-year course).

At least 2 years of experience in a supervisory or senior therapist role.

Previous experience in a hotel spa or luxury spa environment is an advantage.

Strong leadership and interpersonal skills with the ability to motivate and develop a team.

Excellent treatment knowledge and hands-on experience.

Comfortable working under pressure and managing a busy operation.

Professional, well-groomed, and guest-focused.

• Must have a minimum of 2-4 years of experience working overseas in an upscale 5* hotel/resort spa or similar environment.
• Must be fluent in English with excellent communication skills
• Certifications and references must be available
• High level of experience with Skin Care therapies, body and beauty therapies, and good knowledge of skin and body care products
• Must have enthusiasm and possess excellent and professional customer service skills.
• Enjoy working with a team and possess a friendly but professional personality.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Must and experience handling reception duties and answering calls from clients.
• Must be a team player.