93 South Africa Operations Executive jobs in South Africa

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Type of Qualification: First Degree
Field of Study: Information Technology

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Listing reference: atns_000546

Listing status: Online

Apply by: 27 November 2024

Job category: Admin, Office Support and Services

Location: Bedfordview

Contract: Permanent

Remuneration: Market Related

EE position: No

ATNS

Applications are invited for the position of Continuous Improvement Process & SLA Management Specialist (Grade 8) based at Bruma. The successful applicants will be reporting to the Head of Business Process and Continuous Improvement.

Major Activities

Implement continuously improved Business Processes - Implement, design, develop and model our Business Process continuous improvement process to the Plan-Do-Check-Act Principle (PDCA) quality Kazen methodology that is also aligned to ISO 9001:2015. Support the Head of BP & Continuous Improvement in developing, implementing, and managing the Business Services strategy aligned to the vision and culture of the organisation and business strategy of ATNS. Implement continuous improvements by analysing and evaluating existing business processes. To determine and outline areas of business process improvement opportunities and automation to address bottlenecks and suboptimal processes. Conduct workshops with business units to identify process improvements. Assist the Head to recommend and advise the business about the identified process improvements or changes. Develop action plans and implement process improvements. Monitor implementation of the approved business process improvements. Manage and oversee all aspects of implementing approved business process improvements, including project scopes and schedules. Monitor and measure the benefits of change implementation. Collaboration with Process owners to effectively implement and comply with defined processes. Manage the documentation of current operations, recommend improvements, and evaluate the efficiency of changes made to business processes. Define and implement the change process from request to approval and publishing. Identify risks and issues in business processes and systems. Implement Business Process governance. Assist with performing ongoing analyses on business processes related to productivity, quality, costs, and time management. Assist the Head in converting key business metrics into the business process and reporting against agreed BP metrics weekly, monthly or ad-hoc as required. Perform root cause analysis, resolve business process problems, and report accordingly through the BP team. Facilitate workshops to solicit requirements and verify business processes. Train employees of the business process system and integration into departmental working plans and instructions. Submit BP written reports to the Head of BPCI. Assist the Head of BPCI in monitoring and measuring the benefits of post-process implementation to ensure product quality and efficiency through audits.

SLA Development - Assist the head with the Management of interdepartmental SLA. Facilitate the development of interdepartmental SLAs with Business units. Assist the Head to monitor performance as per the set targets. Assist the Head and HC with a period review of the performance against the set obligations.

BPM Maturity Level - Assist the Head with coordinating the improvement of the BP Maturity level. Collaborate with the eternal provider to assess the Maturity level. Assist the Head with the implementation of the defined recommendation to the next maturity level.

Client - Maintain strong relationships with Process Owners. Evaluate alignment to defined processes by departments. Liaise with other departments, customers, and supplier service providers. Collaborate and work closely with business resources. Define Business Processes with the business units. Supervise clients to deliver and maintain business processes. Engage with personnel at all levels, internally about Business process matters.

Governance - Participate in the Business Services action Governance process. Support the Head of BP&CI to develop business process policies, standards, and methodology. Assist in Process Management Governance. To apply proper controls using defined BPM standards and methodology.

Minimum Qualifications

• NQF Level 7 Qualification in IT, Project and Programme management, Business Management or a related field.
• Business Process, Quality Management, and Six Sigma Certification would be an advantage.
• Minimum required experience of 4-7 years in the business process environment.

If you have not been contacted within 3 weeks of the closing date of this advert, please accept that your application was unsuccessful.

ATNS is an equal opportunity employer that strives to achieve a diverse workforce broadly representative of our people. This position will be filled in line with the objectives of ATNS’ Employment Equity Plan and therefore candidates from designated groups as per the Employment Equity Act of 1998 are encouraged to apply.

People living with disabilities will be given preference in line with the with the EE Plan.

• Implement Enterprise Risk Management Strategy
• Implement and maintain a strategically focused and effective ERM system and process
• Support establishment of a framework for risk management, which involves identifying particular events or circumstances relevant to the organisation's objectives (risks & opportunities), assessing them in
• Create and maintain a conducive legislative environment aligned with relevant legal requirements and acts to ensure implementation of internal controls for compliance purposes
• Ensure that proper insurance coverage of the organisation is in place
• Operational Quality Assurance - verifies operational output is within tolerances
• Apply a risk based approach to financial reporting
• Create and document unified business continuity and disaster recovery strategies, plans, processes and procedures
• Build Strategic Relationships with Relevant Stakeholders
• Establish and maintain productive relationships with key role players and stakeholders within the Telkom Group structure
• Establish and maintain strategic relations with external stakeholders
• Ensure clear, concise and timeouts communication
• Maintain an effective joint liaison with management
• Negotiate and influence at the highest levels of the organisation
• Risk Management - Plan, design and implement an overall risk management process for the organisation by developing operational models
• Risk Assessment which involves managing the process of analysing upside and downside risks as well as identifying, describing and estimating the quantitative and qualitative risks affecting the business
• Risk evaluation which involves comparing estimated risks with risk criteria established by organisation such as costs, legal requirements and environmental factors
• Risk reporting in an appropriate way for different audiences
• Risk treatment by selecting and implementing measures to control and mitigate risks including activities to avoid risks, transfer risks and finance risks
• Monitor and review processes to ensure risk and compliance arrangements are in place
• Provide support, educate and train staff
• Provide an independent view regarding proposed business plans and transactions
• Risk reporting to the board of directors regarding most significant risks
• Risk reporting to business heads to ensure they are aware of risks relevant to their parts of the business
• Risk reporting to individuals to understand their accountability for individual risks
• Perform gap analysis
• Compile business plan
• Create scenarios
• Measure and report performance
• Support investor communications
• Provide Team Leadership
• Engender a philosophy and culture of total ownership and responsibility for excellence by ERM staff i.r.o. the strategy and operational activities
  
  
  

• None
  
  
  

• NQF 8: Honours Degree
  
  
  

• 8 Years relevant experience, of which at least 3 years on senior management level
  
  
  

• None
  
  
  

• None
  
  
  

• Telkom Group Service Organisations
• Telkom Business Units
• Executive Management
• Relevant Telkom Group & Business Unit Committees
• Other relevant external stakeholders
• TERMC
• EXCO
• ARC
• Board of Directors
• Business Heads
• Employees

• Put innovative strategies in place to optimise the performance and efficiency of the building (i.e. water saving initiatives - greening initiatives) and to ensure the delivery of high value-added recommendations.
• Identify and implement strategies to develop a work place environment that leads to increased staff productivity.
• Accountable for the formulation of design standards with workplace bench marking and commercial requirements, direct engagement with the relevant business heads to develop and refine product types, and standardise for cost efficient execution at scale.
• Identify/ develop solutions to maximise efficient facilities and space management solutions.
• Plan and manage customers short-term and long-term facilities and space management needs.
• Ensure compliance to statutory regulations, policies and procedures by conducting inspections, liaising with tenants to assist with non-compliance - Institute a process of workplace safety for staff and contractors.
• Ensure that occupancy and vacancy levels are reported and managed effectively in order to minimize costs.
• Ensure regular reporting to all stakeholders, including the analysis and metrics of deliverables to the following: board, executive, senior management, customers, etc.
• Manage relationships with service providers to ensure effective and efficient service delivery in a cost-effective manner and in line with good business practices.
• Provide strategies to manage and reduce red flags that have been escalated in terms of utility bills.
• Ensure procedures are in place to mitigate and manage risk, ensuring buildings are compliant to prescribed legislation and implement corrective action when required.
• Review the service delivery model for FM services especially when contracts are being renewed.
• Review and update to stay best in class in contracting and delivering FM services.
• Improve on an ongoing basis the annual asset management plan for maintenance budgeting, programmed maintenance and capital projects including refurbishments.
  
  
  

• Compile and manage the capital expenditure budget for facilities as well as track variances/ savings - Conducts financial analyses to evaluate and recommend lease vs. purchase decisions.
• Completes any required forecasts, budget analyses and reports of activities.
• Analyze monthly performance and budget projections and compare it to annual management plan and budget, and adjust strategies accordingly.
• Developing year on year business plans to achieve savings targets and working closely with the finance team to produce monthly financial status reports and future forecasts.
• Manage the overall maintenance budget.
• Responsible and accountable for effective management and development of the Facilities Management Team.
  
  
  

• SAFMA (Accredited Facilities Professional)
  
  
  

• NQF 7: 3 year Degree
  
  
  

• 8 Years relevant experience, of which at least 3 years on senior management level
  
  
  

• Qualification preferably in built environment or appropriate.
• Experience in the Facilities Management field, of which at least 6 years experience at a strategic and management level.
  
  
  

• Strategic thinker and planner with the ability to deliver results.
• Very experienced in setting out facilities management processes and procedures.
• Professional business writing is required to represent the company in the most professional way possible.
• Make effective decisions and leverage to achieve objectives.
• Fundamental understanding of Strategic FM and its impact on the users.
• Make effective decisions and leverage to achieve objectives.
• Ability to build strong and positive relationships with clients/ external stakeholders, consultants and advisors.
• Demonstrated leadership skills with vision, commitment, engagement and results.
• Ability to translate strategic initiatives into tactical implementation plans.
• Excellent computing skills (particularly Microsoft Outlook, Excel, Word, PowerPoint and Project).
• Excellent written communication skills.
• Highly developed problem-solving skills.
• High level of professionalism, honesty and integrity.
• Good knowledge of MS Excel experience is essential.
• Power point and other presentation software skills an advantage.
• Ability to analyze and interpret numerical data and all other sources of information.
• Entrepreneurial and Commercial acumen.
• Excellent analytical and logic reasoning ability.
• MS Projects.
• Excellent negotiation and influencing skills.
  
  
  

• None
  
  
  

• Divisional leaders
• Executive and senior leadership stakeholders
• Category/ Supplier executives and management
• Contract management services
• Executives and Management
• Service providers
• Real Estate Asset and Facilities Management
• Utilities Management
• Properties Project Management
• Customers outside Telkom

• Strategic Data Leadership:
  • Lead the execution of the enterprise data & analytics strategy, aligned to business priorities.
  • Champion data governance, quality, and compliance, ensuring regulatory alignment.
  • Drive a culture of data-led decision-making across the organisation.
• Data Management & Architecture:
  • Standardise and enforce data input formats, ingestion processes, and cross-unit KPIs.
  • Maintain an enterprise-wide data catalog with transparency on lineage and ownership.
  • Monitor and drive improvements in data quality, consistency, and compliance.
• Analytics Use Case Delivery:
  • Lead and operationalise analytics use cases across Finance, Risk, HR, Compliance, and Actuarial.
  • Embed trusted datasets into daily decision-making processes.
  • Guide analytics teams to align with central governance and standards.
• Governance & Compliance:
  • Define and enforce enterprise-wide data definitions, retention, and lifecycle management.
  • Enhance metadata, lineage, and quality frameworks.
  • Serve as executive sponsor for data privacy and ethical data use.
• Technology & IT Partnership:
  • Collaborate with IT leadership to deliver scalable, secure data pipelines and infrastructure.
  • Influence investment decisions to align with long-term data strategy.
  • Ensure toolsets and architecture support enterprise-wide analytics execution.
• People Leadership:
  • Build, coach, and lead a high-performing data operations team.
  • Foster accountability, collaboration, and continuous improvement.
  • Manage talent, succession, and capacity within the function.

• Bachelors Degree in Data Science, Statistics, Actuarial Science, Mathematics, Computer Science or a related field (Masters preferred).
• 8+ years experience in data, analytics, or technology roles within insurance, banking, or telecoms.
• 3+ years leadership experience , bridging business and technology.
• Proven expertise in Azure Synapse, SQL, metadata management, and MDM platforms .
• Strong record in delivering enterprise analytics use cases and governance frameworks.
• Deep knowledge of South African data governance and compliance requirements.

• A visionary strategist who anticipates trends and develops long-term solutions.
• Insightful and decisive, with a passion for improving processes and unlocking value.
• An ethical leader who inspires trust, accountability, and collaboration.
• A confident communicator, able to influence at executive and industry level.