135 Solutions Engineer jobs in South Africa

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What You Can Expect

We are looking for an experienced Solutions Engineer with a proven track record of success to join our team at Zoom. You will be pivotal in driving customer success by architecting, designing, and demonstrating tailored solutions that address our customer's unique challenges and business objectives. You will collaborate closely with cross-functional teams, including Sales, Product Development, and Customer Success. This role involves a deep understanding of the technical aspects of Zoom's platform.

About The Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Leading strategic sales engagements, providing expert-level technical support to clients and internal teams.
• Maintaining and building strong relationships with customers and channel partners.
• Enabling our partners in selling, implementing, and managing the Zoom UCaaS and/or CCaaS platform.
• Acting as a subject matter expert on UCaaS and CCaaS technology, industry trends, and the competitive landscape.
• Collaborating with the Global architecture and CSE teams to drive product enhancements and innovation.
• Contributing to sales strategy, marketing initiatives, product development, and processes based on customer feedback and market insights.

What We’re Looking For

• Experience in technical customer-facing roles in a UCaaS / CCaaS environment.
• Proficiency in all areas related to our products and the ability to represent the technical aspects of customer solutions.
• Pre-Sales or Solution Engineer experience supporting Unified Communications or Contact Center solutions.
• Experience working within the channel landscape, with API integrations and software development.
• Knowledge of networking protocols, security best practices, and familiarity with cloud platforms (AWS, Azure, GCP).

Ways of Working

Our hybrid approach centers around offices and remote work environments. The specific work style for this role (Hybrid, Remote, In-Person) is indicated in the job posting.

Benefits

Our benefits program offers perks and options to support your physical, mental, emotional, and financial health, work-life balance, and community involvement. Click "Learn" for more information.

About Us

Zoom helps people stay connected and collaborate effectively. We build the best enterprise communication platform, including Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We value problem-solving, innovation, and growth, offering opportunities to develop your skills and advance your career.

Our Commitment

We believe great work happens when people feel supported and empowered. We are committed to fair hiring practices. If you require accommodations during the hiring process due to a medical disability, please submit an Accommodations Request Form, and our team will assist you.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: IT Services and IT Consulting

Johannesburg, Gauteng, South Africa - 1 day ago

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About the Role:

We are looking for a Sales Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business.

As a Time Doctor Sales Engineer you must share our passion about reinventing how people think about Workforce analytics and performance, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences.

Your Responsibilities

• Craft and deliver sales presentations & demonstrations that show how Time Doctor can uniquely address a customers’ needs and deliver value.
• Scope and execute proof of concept evaluations – gathering technical requirements, defining success criteria, guiding installation and conducting hands-on workshops and trainings.
• Present Time Doctor technology and vision to executives and technical contributors at prospects and customers.
• Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics.
• Work hands-on with prospects and customers to demonstrate and communicate the value of Time Doctor technology throughout the sales cycle, from demo to proof of concept to design and implementation.
• Collaborate cross-functionally with product, engineering, customer success, and others to gather customer feedback and escalate deal-blocking issues.
• Address prospects' technical questions on Time Doctor’s technology, installation, security, and data privacy.
• Gather technical requirements and validate technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success.
• Respond to RFI/RFP/Security documentation requests.
• Maintain a deep understanding of competitive and complementary technologies and vendors and how to position Time Doctor in relation to them.

Skills & Experience

• 5+ years in a customer-facing role selling to Medium and large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience.
• Experience/familiarity working on teams using the MEDDICC (or similar) framework.
• Hands-on experience working with/troubleshooting workforce analytics, time tracking, or HR technology either in a customer-focused role or as a developer.
• Excellent presentation and product demonstration skills adaptable to both executives and technical buyers.
• Willingness to travel to events or onsite to customer implementations.

This full-time, 100% remote position provides the flexibility to work anywhere. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#J-18808-Ljbffr

Root is a fast-growing tech startup and we’re on a mission to build the future of insurance.

We are looking for a skilled, technical individual to join our Solutions Engineering team and help us design, architect and build insurance products for clients on the Root platform. Root’s Solutions Engineers operate at the forefront of integrating client systems and insurance products with Root’s platform to onboard and generate value for them as fast as possible. This means working directly with clients to understand their systems, pains and business requirements in order to implement optimal, low-risk and low-maintenance solutions.

You will play a key role in the product solutioning and architecture process, and your work will ensure that products are robust, accurate and optimised to meet client needs. You will be working closely with different technical teams, both internally and externally, architecting Root-based solutions. Ultimately, you’ll build these insurance products with our Root tools and packages in a scalable, clean, and easily comprehensible manner for other engineers to integrate with.

You can read up more on some of the tools we’ve created to build insurance products in our docs here . This is an exciting opportunity for a proactive person who really enjoys solving technical problems.

A snapshot of the tools our solutions engineers regularly use:

• JavaScript/Typescript - for encoding insurance business rules
• NodeJS - for using npm packages effectively in solutions
• JSON - for configuring UI components
• HTML & CSS - for configuring document templates
• Postman (or similar tool) - for interacting with and testing APIs
• Git & GitHub - for source control
• Mocha and Chai - for writing robust unit tests
• AWS - Specifically S3, Serverless and Lambda.

This full-time role is based at our De Waterkant office in Cape Town, working on a hybrid work model.

️ What you'll do:

• Design and develop bespoke insurance products and integrations for key customers using the Root rails.
• Guide customers through this integration progress, from design to launching the product.
• Answer customer technical product questions during implementation and champion Root related product integrations.
• Advise technical solutions for prospective and new customers planning to build products with Root, including demoing, leading workshops and showcasing the product integration process.
• Implement products using the coding standards set by the team.
• Test products thoroughly to ensure that our customers experience a seamless and error-free product implementation and launch.
• Document client requirements in the product specification document in a clear and explicit manner.
• Preemptively identify and solve potential issues and pains that our customers may experience.
• As a Solutions Engineer, collaborate closely with the Projects, Product and Sales Teams to ensure both Root and our clients have a thorough and complete systems understanding prior to and during launch.
• Actively and consistently direct clients toward adopting Root-aligned practice.
• Design solutions with the overarching aim of rapid, effective systems integration and speed-to-market.

We are looking for someone with:

• Minimum of 2 years commercial experience working as a developer.
• Bachelor’s degree in computer science or similar engineering degree is advantageous.
• Competency in JavaScript/TypeScript, NodeJS and Git.
• Advantages competency in the following AWS tools: S3, Lambda, EC2, API Gateway, IAM & DynamoDB.
• Able to collaborate and communicate with customers to capture, guide, and define business requirements, and to translate those requirements into a working solution.
• Able to rapidly prototype and test a solution to a problem.
• Able to clearly articulate complex problems and solutions to both a technical and non-technical audience.
• High attention to detail, especially when documenting, writing and coding.
• Good understanding of basic data models (e.g. the purpose of primary keys).
• Excellent understanding of APIs and software integration.
• Excellent written and verbal communication skills.
• Able to manage your personal time, output and energy well.
• Comfortable working under pressure.
• A self-starter with, a high output-driven attitude.

Bonus points/nice to have

• Experience in the insurance industry.
• Experience working with customers to capture and define requirements.

Who we are:

Our mission is to enable innovation in insurance by building the infrastructure required to reach the future of insurance. We are striving to be the global API standard for insurance.

Root Values:

• Lead by example: “Lean in, take charge, and always set a positive precedent.”
• Exceed expectations: “Know your customer to delight your customer.”
• Rally as one team: “Put aside egos and personal agendas to triumph as one.”
• Own the mission: “Your job is not done until the job is done.”
• Rise to the challenge: “Meaningful change requires meaningful effort and the courage to make bold moves.”

How we enable success:

Our team is made up of smart, passionate, and kind individuals working together to build a world-class business. We take the time to develop personal relationships with each other. Over and above daily team lunches, we do frequent team outings and ad-hoc adventures (when global pandemics permit!).

We create and enable an environment for people to do their best work. To support this, we focus on a culture of autonomy, transparency and trust. As a startup, we care a lot about innovation, and believe in an iterative way of working to drive innovation forward. We encourage each other and foster a working culture of sharing early versions of our work and implementing feedback fast.

Why join us?

We have ambitious goals. Our mission is to power innovators in insurance, globally, and we’re well on our way there. You’ll join at a very exciting part of the journey, and your contribution over the next few years will directly and visibly impact Root’s global success.Our team is incredibly friendly and collaborative. If you care about solving challenging problems with people you enjoy being around, this is the place for you.

Please note… Root has an inclusive culture. We encourage applicants from diverse backgrounds to apply and introduce their skill set to us. Open positions at Root are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback.

#J-18808-Ljbffr

Backend Engineer

Are you a talented backend engineer with expertise in Node.js or Python? Do you have a passion for fintech and a desire to work with a dynamic and growing team? If so, I want to hear from you.

As a Backend Engineer, you will play a critical role in the development and maintenance of our fintech platform. You will work closely with other team members to design and build scalable, reliable, and high-performance backend systems that power the company's products and services.

Requirements:

1. Bachelor's degree in Computer Science or a related field
2. 4+ years of experience in backend development using Node.js or Python
3. Strong understanding of RESTful APIs, microservices, and serverless architectures
4. Experience with relational and/or NoSQL databases, such as MySQL, PostgreSQL, MongoDB, or DynamoDB
5. Familiarity with cloud platforms, such as AWS or Azure
6. Strong problem-solving skills and attention to detail
7. Strong verbal and written communication skills
8. Ability to work independently and as part of a team

Our client values diversity and inclusivity in the workplace and strives to create a positive, collaborative, and supportive environment for all team members.

If you're looking for a challenging and rewarding role with a fintech company that is making a real impact in the industry, we encourage you to apply.

#J-18808-Ljbffr

About the Role:

We are looking for a Sales Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business.

As a Time Doctor Sales Engineer you must share our passion about reinventing how people think about Workforce analytics and performance, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences.

Your Responsibilities

• Craft and deliver sales presentations & demonstrations that show how Time Doctor can uniquely address a customers’ needs and deliver value.
• Scope and execute proof of concept evaluations – gathering technical requirements, defining success criteria, guiding installation and conducting hands-on workshops and trainings.
• Present Time Doctor technology and vision to executives and technical contributors at prospects and customers.
• Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics.
• Work hands-on with prospects and customers to demonstrate and communicate the value of Time Doctor technology throughout the sales cycle, from demo to proof of concept to design and implementation.
• Collaborate cross-functionally with product, engineering, customer success, and others to gather customer feedback and escalate deal-blocking issues.
• Address prospects' technical questions on Time Doctor’s technology, installation, security, and data privacy.
• Gather technical requirements and validate technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success.
• Respond to RFI/RFP/Security documentation requests.
• Maintain a deep understanding of competitive and complementary technologies and vendors and how to position Time Doctor in relation to them.

Skills & Experience

• 5+ years in a customer-facing role selling to Medium and large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience.
• Experience/familiarity working on teams using the MEDDICC (or similar) framework.
• Hands-on experience working with/troubleshooting workforce analytics, time tracking, or HR technology either in a customer-focused role or as a developer.
• Excellent presentation and product demonstration skills adaptable to both executives and technical buyers.
• Willingness to travel to events or onsite to customer implementations.

This full-time, 100% remote position provides the flexibility to work anywhere. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#J-18808-Ljbffr

About the Role: We are looking for a Sales Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Time Doctor Sales Engineer you must share our passion about reinventing how people think about Workforce analytics and performance, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. Your Responsibilities Craft and deliver sales presentations & demonstrations that show how Time Doctor can uniquely address a customers’ needs and deliver value. Scope and execute proof of concept evaluations – gathering technical requirements, defining success criteria, guiding installation and conducting hands-on workshops and trainings. Present Time Doctor technology and vision to executives and technical contributors at prospects and customers. Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics. Work hands-on with prospects and customers to demonstrate and communicate the value of Time Doctor technology throughout the sales cycle, from demo to proof of concept to design and implementation. Collaborate cross-functionally with product, engineering, customer success, and others to gather customer feedback and escalate deal-blocking issues. Address prospects' technical questions on Time Doctor’s technology, installation, security, and data privacy. Gather technical requirements and validate technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success. Respond to RFI/RFP/Security documentation requests. Maintain a deep understanding of competitive and complementary technologies and vendors and how to position Time Doctor in relation to them. Skills & Experience 5+ years in a customer-facing role selling to Medium and large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience. Experience/familiarity working on teams using the MEDDICC (or similar) framework. Hands-on experience working with/troubleshooting workforce analytics, time tracking, or HR technology either in a customer-focused role or as a developer. Excellent presentation and product demonstration skills adaptable to both executives and technical buyers. Willingness to travel to events or onsite to customer implementations. This full-time, 100% remote position provides the flexibility to work anywhere. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr

Backend Engineer Are you a talented backend engineer with expertise in Node.js or Python? Do you have a passion for fintech and a desire to work with a dynamic and growing team? If so, I want to hear from you. As a Backend Engineer, you will play a critical role in the development and maintenance of our fintech platform. You will work closely with other team members to design and build scalable, reliable, and high-performance backend systems that power the company's products and services. Requirements: Bachelor's degree in Computer Science or a related field 4+ years of experience in backend development using Node.js or Python Strong understanding of RESTful APIs, microservices, and serverless architectures Experience with relational and/or No SQL databases, such as My SQL, Postgre SQL, Mongo DB, or Dynamo DB Familiarity with cloud platforms, such as AWS or Azure Strong problem-solving skills and attention to detail Strong verbal and written communication skills Ability to work independently and as part of a team Our client values diversity and inclusivity in the workplace and strives to create a positive, collaborative, and supportive environment for all team members. If you're looking for a challenging and rewarding role with a fintech company that is making a real impact in the industry, we encourage you to apply. #J-18808-Ljbffr

About the Role: We are looking for a Sales Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Time Doctor Sales Engineer you must share our passion about reinventing how people think about Workforce analytics and performance, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. Your Responsibilities Craft and deliver sales presentations & demonstrations that show how Time Doctor can uniquely address a customers’ needs and deliver value. Scope and execute proof of concept evaluations – gathering technical requirements, defining success criteria, guiding installation and conducting hands-on workshops and trainings. Present Time Doctor technology and vision to executives and technical contributors at prospects and customers. Collaborate with Account Executives to identify pain and challenges in a customers’ business related to software adoption and analytics. Work hands-on with prospects and customers to demonstrate and communicate the value of Time Doctor technology throughout the sales cycle, from demo to proof of concept to design and implementation. Collaborate cross-functionally with product, engineering, customer success, and others to gather customer feedback and escalate deal-blocking issues. Address prospects' technical questions on Time Doctor’s technology, installation, security, and data privacy. Gather technical requirements and validate technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success. Respond to RFI/RFP/Security documentation requests. Maintain a deep understanding of competitive and complementary technologies and vendors and how to position Time Doctor in relation to them. Skills & Experience 5+ years in a customer-facing role selling to Medium and large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience. Experience/familiarity working on teams using the MEDDICC (or similar) framework. Hands-on experience working with/troubleshooting workforce analytics, time tracking, or HR technology either in a customer-focused role or as a developer. Excellent presentation and product demonstration skills adaptable to both executives and technical buyers. Willingness to travel to events or onsite to customer implementations. This full-time, 100% remote position provides the flexibility to work anywhere. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr

Root is a fast-growing tech startup and we’re on a mission to build the future of insurance. We are looking for a skilled, technical individual to join our Solutions Engineering team and help us design, architect and build insurance products for clients on the Root platform. Root’s Solutions Engineers operate at the forefront of integrating client systems and insurance products with Root’s platform to onboard and generate value for them as fast as possible. This means working directly with clients to understand their systems, pains and business requirements in order to implement optimal, low-risk and low-maintenance solutions. You will play a key role in the product solutioning and architecture process, and your work will ensure that products are robust, accurate and optimised to meet client needs. You will be working closely with different technical teams, both internally and externally, architecting Root-based solutions. Ultimately, you’ll build these insurance products with our Root tools and packages in a scalable, clean, and easily comprehensible manner for other engineers to integrate with. You can read up more on some of the tools we’ve created to build insurance products in our docs here . This is an exciting opportunity for a proactive person who really enjoys solving technical problems. A snapshot of the tools our solutions engineers regularly use: Java Script/Typescript - for encoding insurance business rules Node JS - for using npm packages effectively in solutions JSON - for configuring UI components HTML & CSS - for configuring document templates Postman (or similar tool) - for interacting with and testing APIs Git & Git Hub - for source control Mocha and Chai - for writing robust unit tests AWS - Specifically S3, Serverless and Lambda. This full-time role is based at our De Waterkant office in Cape Town, working on a hybrid work model.️ What you'll do: Design and develop bespoke insurance products and integrations for key customers using the Root rails. Guide customers through this integration progress, from design to launching the product. Answer customer technical product questions during implementation and champion Root related product integrations. Advise technical solutions for prospective and new customers planning to build products with Root, including demoing, leading workshops and showcasing the product integration process. Implement products using the coding standards set by the team. Test products thoroughly to ensure that our customers experience a seamless and error-free product implementation and launch. Document client requirements in the product specification document in a clear and explicit manner. Preemptively identify and solve potential issues and pains that our customers may experience. As a Solutions Engineer, collaborate closely with the Projects, Product and Sales Teams to ensure both Root and our clients have a thorough and complete systems understanding prior to and during launch. Actively and consistently direct clients toward adopting Root-aligned practice. Design solutions with the overarching aim of rapid, effective systems integration and speed-to-market. We are looking for someone with: Minimum of 2 years commercial experience working as a developer. Bachelor’s degree in computer science or similar engineering degree is advantageous. Competency in Java Script/Type Script, Node JS and Git. Advantages competency in the following AWS tools: S3, Lambda, EC2, API Gateway, IAM & Dynamo DB. Able to collaborate and communicate with customers to capture, guide, and define business requirements, and to translate those requirements into a working solution. Able to rapidly prototype and test a solution to a problem. Able to clearly articulate complex problems and solutions to both a technical and non-technical audience. High attention to detail, especially when documenting, writing and coding. Good understanding of basic data models (e.g. the purpose of primary keys). Excellent understanding of APIs and software integration. Excellent written and verbal communication skills. Able to manage your personal time, output and energy well. Comfortable working under pressure. A self-starter with, a high output-driven attitude. Bonus points/nice to have Experience in the insurance industry. Experience working with customers to capture and define requirements. Who we are:Our mission is to enable innovation in insurance by building the infrastructure required to reach the future of insurance. We are striving to be the global API standard for insurance. Root Values: Lead by example: “Lean in, take charge, and always set a positive precedent.” Exceed expectations: “Know your customer to delight your customer.” Rally as one team: “Put aside egos and personal agendas to triumph as one.” Own the mission: “Your job is not done until the job is done.” Rise to the challenge: “Meaningful change requires meaningful effort and the courage to make bold moves.” How we enable success: Our team is made up of smart, passionate, and kind individuals working together to build a world-class business. We take the time to develop personal relationships with each other. Over and above daily team lunches, we do frequent team outings and ad-hoc adventures (when global pandemics permit!). We create and enable an environment for people to do their best work. To support this, we focus on a culture of autonomy, transparency and trust. As a startup, we care a lot about innovation, and believe in an iterative way of working to drive innovation forward. We encourage each other and foster a working culture of sharing early versions of our work and implementing feedback fast. Why join us?We have ambitious goals. Our mission is to power innovators in insurance, globally, and we’re well on our way there. You’ll join at a very exciting part of the journey, and your contribution over the next few years will directly and visibly impact Root’s global success. Our team is incredibly friendly and collaborative. If you care about solving challenging problems with people you enjoy being around, this is the place for you. Please note… Root has an inclusive culture. We encourage applicants from diverse backgrounds to apply and introduce their skill set to us. Open positions at Root are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback. #J-18808-Ljbffr