303 Solution Consultant jobs in South Africa
Laserfiche Solution Consultant | Republic of South Africa | Remote
Posted 4 days ago
Job Viewed
Job Description
We are on the lookout for a Laserfiche Solution Consultant to join our dynamic team. This role is integral to designing, implementing, and supporting customized Laserfiche solutions that meet our clients’ unique document management and workflow requirements. If you are skilled at driving client success, possess a talent for collaboration, and are committed to technical excellence, we want you on our team.
The basicsContractor Role | Full or Part Time | Flexible workplace | Work from home
About the roleIn this role you will:
- Partner with clients and our sales team to capture their document management and workflow requirements.
- Craft customized Laserfiche solutions that adhere to client goals, compliance standards, and budget considerations.
- Configure and integrate Laserfiche software according to client needs.
- Design and deploy automated workflows, transitioning on-premise systems to cloud environments as needed.
- Provide stellar technical support, ensuring system performance and conducting regular maintenance.
- Collaborate with cross-disciplinary teams to achieve project success and drive software enhancements.
- Continuously update your knowledge with industry trends and Laserfiche advancements to offer state-of-the-art solutions.
We are looking for an individual who has:
- An excellent communicator, adept at understanding and delivering clear, concise information.
- Proactive and responsive, efficiently addressing concerns and fostering clear internal and customer alignment.
- An expert in software implementation, balancing technical requirements with client objectives and resources.
- A problem solver, anticipating challenges and proactively developing strategies for resolution.
- Detail-oriented, ensuring accuracy and quality in your work and consistently meeting deadlines.
- Accountable and transparent, learning from experiences and continually pursuing personal and professional growth.
- Autonomous yet collaborative, managing tasks independently while seeking and optimizing resources as needed.
- Dedicated to continuous learning, applying new skills and knowledge to enhance job performance.
- Innovative and adaptable, always looking for creative ways to add value and excel in a changing environment.
Experience is key in the remote work environment:
- Solid experience in with the Laserfiche Suite; designing and building Laserfiche Workflows and business processes with a preference for candidates who have a background in local government.
- Experience with Laserfiche Cloud is beneficial.
- A degree in a relevant field or equivalent professional experience is highly valued.
- Certification in Laserfiche or related areas is beneficial.
- A candidate with experience in local government or similar sectors.
- A proactive learner and innovator who embraces change and drives continuous improvement.
Laserfiche Solution Consultant | Republic of South Africa | Remote
Posted today
Job Viewed
Job Description
We are on the lookout for a Laserfiche Solution Consultant to join our dynamic team. This role is integral to designing, implementing, and supporting customized Laserfiche solutions that meet our clients’ unique document management and workflow requirements. If you are skilled at driving client success, possess a talent for collaboration, and are committed to technical excellence, we want you on our team.
The basicsContractor Role | Full or Part Time | Flexible workplace | Work from home
About the roleIn this role you will:
- Partner with clients and our sales team to capture their document management and workflow requirements.
- Craft customized Laserfiche solutions that adhere to client goals, compliance standards, and budget considerations.
- Configure and integrate Laserfiche software according to client needs.
- Design and deploy automated workflows, transitioning on-premise systems to cloud environments as needed.
- Provide stellar technical support, ensuring system performance and conducting regular maintenance.
- Collaborate with cross-disciplinary teams to achieve project success and drive software enhancements.
- Continuously update your knowledge with industry trends and Laserfiche advancements to offer state-of-the-art solutions.
We are looking for an individual who has:
- An excellent communicator, adept at understanding and delivering clear, concise information.
- Proactive and responsive, efficiently addressing concerns and fostering clear internal and customer alignment.
- An expert in software implementation, balancing technical requirements with client objectives and resources.
- A problem solver, anticipating challenges and proactively developing strategies for resolution.
- Detail-oriented, ensuring accuracy and quality in your work and consistently meeting deadlines.
- Accountable and transparent, learning from experiences and continually pursuing personal and professional growth.
- Autonomous yet collaborative, managing tasks independently while seeking and optimizing resources as needed.
- Dedicated to continuous learning, applying new skills and knowledge to enhance job performance.
- Innovative and adaptable, always looking for creative ways to add value and excel in a changing environment.
Experience is key in the remote work environment:
- Solid experience in with the Laserfiche Suite; designing and building Laserfiche Workflows and business processes with a preference for candidates who have a background in local government.
- Experience with Laserfiche Cloud is beneficial.
- A degree in a relevant field or equivalent professional experience is highly valued.
- Certification in Laserfiche or related areas is beneficial.
- A candidate with experience in local government or similar sectors.
- A proactive learner and innovator who embraces change and drives continuous improvement.
Solution Integration – Functional Consultant
Posted 4 days ago
Job Viewed
Job Description
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
“The FICO Consultant will deliver both business and technical consulting expertise. As an integral member of the functional team, the Solution Integration, Functional Consultant will support the implementation of FICO solutions in collaboration with the Client, Sales, and Technical teams. ” – Director, Solution Integration
What You'll Contribute
- Serve as Functional expert for clients in program/project systems to provide consultancy, understanding and gather Client’s requirements.
- Gather, analyze requirements and design end to end high level solution design.
- Document Client requirements in FICO workbooks for User Interface (UI), business processes, technical processes including interfaces, decisioning solution, data requirements, data wrangling, mapping data across the workbooks and reporting for Clients, Developers and Testers across business use cases.
- Provide Functional leadership on implementation projects and performs detailed functional tasks at client sites or remotely.
- Ensure quality solutions for all Client requirements.
- Participate in FICO Discover and Design workshops
- Manage Client solution upgrades to later versions.
- Lead functional streams in programs/projects for various Clients and projects as a lead role or supporting roles.
- Oversee and Support the Client and FICO project teams in the Delivery Management Lifecycle (DMLC)
- Provide consulting solution support to the FICO Sales team
- Translate and present solutions varying complexity and knowledge transfer to technical and non-technical personnel internally and with customers.
- Consider the effectiveness of existing processes and solutions, collaborate with peers to provide suggested improvements.
- Participate in quality assurance test planning, technical publications development, system design sessions, implementation planning, and other phases of software development lifecycle as needed.
What We're Seeking
- Extensive experience in consulting and solution design on complex, large-scale, and strategic projects
- Consulting experience in Financial, Banking and Retail preferred
- BCOM or BSc degree in engineering, computer science, or a related field — or equivalent related work experience.
- Ability to define and document business and technical requirements, including writing in Pseudocode.
- Skilled in designing end-to-end customer solutions including UI/UX, technical processes, decision solutions, and data models.
- Strong ability to lead the application of technology, solutions, and data delivery across FICO products and client environments.
- Demonstrated success managing client expectations and stakeholder relationships across all organizational levels.
- Successfully engaged on projects from Inception through completion.
- Effective communicator with both technical and non-technical audiences; excellent written and verbal communication skills.
- Proficiency in one or more programming languages (e.g., Java) and web technologies (HTML, SSL, TCP/IP, XML, SOAP, REST, JSON); solid understanding of Object-Oriented Design.
- Strong problem-solving, time management, and strategic thinking skills; able to work independently and across multiple engagements.
- Excellent interpersonal skills; collaborative team player who is self-directed, professional, and accountable.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognised for doing so
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
#LI-CK1
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to theFICO Privacy policy at
#J-18808-LjbffrBusiness Development Consultant - Payment Solution
Posted 10 days ago
Job Viewed
Job Description
Are you ready to take your career to the next level? We are looking for a motivated and experienced individual to join our team as a Sales and Marketing Specialist. As a leading provider of innovative payment solutions, we are dedicated to driving growth and exceeding customer expectations. If you thrive in a fast-paced environment and have a passion for sales and marketing, we want to hear from you!
Duties & Responsibilities Job Requirements:- Promote and Sell: Utilize your expertise to promote, market, and sell our existing Company products to customers, expanding our business reach.
- Customer Relations: Maintain strong customer relationships by providing support, training, and regular visits to existing clients.
- Market Research: Identify potential target markets through comprehensive market research.
- Marketing Strategies: Employ various marketing strategies including telephone, cold calling, and venue-based approaches.
- Training and Updates: Conduct regular training sessions to update users on our system and promote new functionalities.
- Client Interaction: Interact with clients on a regular basis, ensuring their needs are met and exceeded.
- Workshops: Organize workshops for top clients to enhance their product knowledge and successful implementation.
- Sales and Marketing Skills
- Excellent Communication and Interpersonal Skills
- Proactive Decision Making
- Strong Networking Abilities
- Effective Writing and Reporting Skills
- Minimum 5 years of relevant experience in sales, marketing, and customer relationships.
- Proficiency in managing client relationships and direct customer contact.
- Track record of presenting proposals to clients at all levels and achieving sales targets.
- Matric / Grade 12.
- Degree in marketing, advertising, or communication preferred.
- Formal sales or marketing qualification is advantageous.
- Additional short courses are a plus.
- Knowledge of the banking environment and payment solutions is beneficial but not required.
- Experience selling services instead of products.
- Proficiency in MS Office.
- Remote work environment
- Competitive basic salary + Commission
- Career growth within a booming industry
Package & Remuneration
3000.00 - 36000.00 - Annually plus Medical Aid, Provident Fund, Remote work Allowance
#J-18808-LjbffrTechnical Consultant
Posted 4 days ago
Job Viewed
Job Description
Join to apply for the Technical Consultant role at Bluecube Technology Solutions - An Ekco Company
3 weeks ago Be among the first 25 applicants
Join to apply for the Technical Consultant role at Bluecube Technology Solutions - An Ekco Company
Get AI-powered advice on this job and more exclusive features.
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.
️ In a few words, we take businesses to the cloud and back!
We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia& Ireland.
The role
This role will join our technical presales team to deliver presales technical solutions and designs to Ekco customers, in line with the overall Ekco strategy. This is a technical role which will join the wider Ekco Consultancy Service team.
The ideal candidate must have the ability to articulate, and be in a position to demonstrate, with absolute confidence, technology solutions and services in line with the Ekco technology stack and service catalogue.
Key Responsibilities
•The ideal candidate must be from a technical “hands on” background with project delivery experience, ideally to technical architect level.
• The ideal candidate must be able align technology solutions and designs in line with customer requirements, while articulating the business value of Ekco.
• Ensure that the technology strategy is reflected in the solutions, technologies and designs presented to our customer base.
• Present to customers from different backgrounds on solution to business challenges that will improve their business in tangible way.
• Provide clear and professional presales documentation using standard templates.
• Ability to lead a team in the delivery of a solution based response e.g. tenders.
• Adhering to professional standards in service performance and quality in all areas of the role.
• Responsibility for adherence to the presales process promoting user awareness of the process.
• Manage effective handover of the solution scope and designs to the Ekco Project Delivery Teams.
• Conduct routine updates/training sessions on the new products/ technologies and upgrades available to the internal sales staff.
• Forward looking to ensure Ekco are ahead of the curve in providing new innovative services and solutions to our customer. Ability to present and sell these opportunities internally.
Key Requirements
• Presentation-ready knowledge and product expertise on key technologies and services.
• Excellent Technical knowledge in Cloud Architecture, Network infrastructure, Windows Server and Security solutions.
• Experience in preparing business solution proposals and presentation of such presentations to senior executives.
• The ability to react well to pressure in a fast-paced environment is going to be essential.
• Demonstrate successful delivery of multiple technical projects.
• Good written and verbal communication skills to assist translation of complex technical subjects for sometimes non-technical audiences.
• Must have full driving licence and be willing to travel to Ekco and client locations as required to complete project requirements
• Comfortable switching and adapting to changing priorities
• Ability to approach, own and solve problems independently as well as part of a team
• Typically, this level resource should have over seven years of experience or more working within the IT Services Industry.
• Highly motivated with a willingness to learn new technologies.
• Effective communicator with a positive and confident attitude both written and verbally.
• Good written skills with capability to create well formatted reports.
• Bachelor's degree or Diploma in Computer Science, Computer Engineering or related field is preferred (but not mandatory).
• In depth Knowledge of our Microsoft cloud platforms e.g. Azure, EM+S, 0365
• In depth knowledge of technical solutions e.g. MS Defender, Windows Server, VMWare & Veeam.
• Strong knowledge and understanding of the IT industry.
• Strong technical “hands on” background.
• Strong leadership and customer service qualities
• Ability to communicate effectively and with authority on technology solutions and services to both technical and business audience.
• Subject areas expert in Ekco technology strategy and services.
• Can demonstrate consistency in their work attitude.
• Accountability for presales and project output and quality standards achieved.
• Commercial awareness on all presales delivery.
• Ability to build relationships with key service stakeholders.
• Strong negotiation and communication skills.
• A strong team player with a flexible approach.
• Focused and self-motivated.
• Effective ability to prioritise and excellent time management.
• Must be able to take ownership and responsibility.
• Get ahead of the curve to provide new innovative services and solutions.
- ️ Time off - 25 days leave + public holidays
- x1 day Birthday leave per year
- Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
- ️ EkcOlympics - a global activity for fun!
- Learning & development - Unlimited access to Pluralsight learning platform
- A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
- ️ Microsoft’s 2023 Rising Star Security Partner of the year
- VMware & Veeam top partner status
- Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
- Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
- We recognise the value of internal mobility and encourage opportunities for internal development & progression
- Flexible working with a family friendly focus are at the core of our company values
- Seniority level Not Applicable
- Employment type Other
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Bluecube Technology Solutions - An Ekco Company by 2x
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#J-18808-LjbffrTechnical Consultant
Posted 4 days ago
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Job Description
Join to apply for the Technical Consultant role at Medtronic
13 hours ago Be among the first 25 applicants
Join to apply for the Technical Consultant role at Medtronic
Get AI-powered advice on this job and more exclusive features.
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
This is an exciting opportunity where, as a Technical Consultant, you will be driving Cardiac Rhythm and Ablation Solutions Therapies. Key part of this role will be to accelerate the adoption of these innovative therapies. For this position, you are expected to be in Johannesburg or Pretoria, South Africa.
In return, we will provide you with world-class training, development opportunities and the opportunity to work in a varied and challenging role. Our offer package will include a competitive salary and other great benefits.
Responsibilities may include the following and other duties may be assigned:
- Achieve sales revenue and market share targets for a specified region by supporting EPS, Cryo & RF Ablation, Pacemaker & ICD implantation cases including programming & follow up, loading and giving technical consultancy in CathLab.
- Conduct on-site education and consulting, and support establishment and maintenance of customer relations with healthcare professionals and organizations in the name of Medtronic.
- Provide technical expertise to sales representatives, other sales functions and customers through sales presentations, product demonstrations, installation and maintenance of company products.
- Support sales & marketing programs with specific complimentary activities as provided by the Marketing team.
- Ensure the highest level of product knowledge is attained and maintained.
- Monitor field inventory effectively to ensure appropriate levels of inventory in each location relative to demand.
- Complete cycle counts of all required field locations on time and follow up on any missing stock.
- Retrieve all expiring product from field locations and return to the warehouse prior to expiry.
- All activities must be performed in compliance with the local Quality System.
- Performs duties in compliance with environmental, health and safety related site rules, policies, or governmental regulations.
- Travel requirement 50% of the time (this includes regionally and nationally if needed).
- Bachelor’s degree of Health Science in Clinical Technology.
- 2+ years of experience in the medical device industry and/or working in hospital environment, technical consultant experience for EPS, Cryo & RF Ablation, Pacemaker & ICD implantation cases are highly preferred.
- Solid understanding of cardiovascular anatomy.
- Familiarity with CathLab environment: Sterilization and radiation protocols.
- Flexibility, dedication, hands-on working approach with ability to present technical know-how.
- English knowledge (B2 and above).
- Crice certification will be transferred if completed, if not it will be provided.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at Medtronic by 2x
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#J-18808-LjbffrTechnical Consultant
Posted 4 days ago
Job Viewed
Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life This is an exciting opportunity where, as a Technical Consultant, you will be driving Cardiac Rhythm and Ablation Solutions Therapies. Key part of this role will be to accelerate the adoption of these innovative therapies. For this position, you are expected to be in Johannesburg or Pretoria, South Africa.In return, we will provide you with world-class training, development opportunities and the opportunity to work in a varied and challenging role. Our offer package will include a competitive salary and other great benefits.
Responsibilities may include the following and other duties may be assigned:
- Achieve sales revenue and market share targets for a specified region by supporting EPS, Cryo & RF Ablation, Pacemaker & ICD implantation cases including programming & follow up, loading and giving technical consultancy in CathLab.
- Conduct on-site education and consulting, and support establishment and maintenance of customer relations with healthcare professionals and organizations in the name of Medtronic.
- Provide technical expertise to sales representatives, other sales functions and customers through sales presentations, product demonstrations, installation and maintenance of company products.
- Support sales & marketing programs with specific complimentary activities as provided by the Marketing team.
- Ensure the highest level of product knowledge is attained and maintained.
- Monitor field inventory effectively to ensure appropriate levels of inventory in each location relative to demand.
- Complete cycle counts of all required field locations on time and follow up on any missing stock.
- Retrieve all expiring product from field locations and return to the warehouse prior to expiry.
- All activities must be performed in compliance with the local Quality System.
- Performs duties in compliance with environmental, health and safety related site rules, policies, or governmental regulations.
- Travel requirement 50% of the time (this includes regionally and nationally if needed).
Required Knowledge and Experience:
- Bachelor’s degree of Health Science in Clinical Technology.
- 2+ years of experience in the medical device industry and/or working in hospital environment, technical consultant experience for EPS, Cryo & RF Ablation, Pacemaker & ICD implantation cases are highly preferred.
- Solid understanding of cardiovascular anatomy.
- Familiarity with CathLab environment: Sterilization and radiation protocols.
- Flexibility, dedication, hands-on working approach with ability to present technical know-how.
- English knowledge (B2 and above).
- Crice certification will be transferred if completed, if not it will be provided.
Any experience as CathLab Technician is highly preferred in this role.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
Be The First To Know
About the latest Solution consultant Jobs in South Africa !
Technical Consultant
Posted 10 days ago
Job Viewed
Job Description
Reference: JHB003751-KK-1
Our client, a top-tier software partner implementing and supporting Service Management, Operation Management, Risk Management, and Contract Management solutions in South Africa and globally, is looking for a Technical Consultant to join their team.
Duties include:
- Co-deliver design thinking workshops with customers and account teams
- Communicate concepts effectively to technical and non-technical audiences
- Transform future state designs into prototypes, refining through customer validation
- Develop prototypes with a focus on reusability
- Synthesize and publish engagement solution stories and artifacts
- Hands-on experience in responsive web development
- Continually self-educate on ITSM and CLM capabilities
- Scope, document, and design solutions based on customer needs
- Provide high-level technical support to customers
- Implement low/no code solutions for ITSM & CSM
- Develop reports & dashboard widgets as needed
- Determine optimal technology solutions for customer needs
- Improve operational efficiency through workflow optimization
- Stay updated with latest releases and integrations
- Impart best practice knowledge of processes and technology
- Construct or modernize business processes and platforms
- Relevant 2+ years within ITSM or CSM industry experience and/or tertiary qualification in information technology or computer science
- Working knowledge of Ivanti is advantageous
- Knowledge of processes and technology according to ITIL methodologies
- ITIL and KCS methodology
- IIS, SQL, MySQL, HTML, Python/Web Services experience is advantageous
- Integration and scripting skills
- Proficiency in other foreign languages would be advantageous
Should you be interested, please forward your CV to .
#J-18808-LjbffrTechnical Consultant
Posted 16 days ago
Job Viewed
Job Description
Role Overview
As a Technical Consultant, you will be crucial in the execution of implementations, by offering support throughout projects, including supporting client design sessions, and developing excellent user stories, whilst ensuring functional integrity of the ServiceNow platform and processes. Â
You will support client engagements and work with your fellow team members throughout the project phases, in line with the commercial agreement for the implementation. Â
You’ll collaborate with colleagues and clients to address issues and challenges and identify solutions. Â
Your specific responsibilities will include:
- Bringing knowledge in one or more products of the platform (understanding of ITSM, IRM, TPRM and or HRSD would be beneficial).
- Supporting customer workshops and running project demonstrations, using the ServiceNow platform.
- Developing customer requirements (user stories), which may include scripting and configuration in different areas of the platform.
- Identifying potential wider impacts of the customer solution on other areas of the platform.
- Communicating effectively with both client teams and internal teams and supporting management of key stakeholder relationships.Â
- At this stage – remote, however, they are looking for office space in Midrand
- Provident Fund in place: 5% employer, 5% employee
- Medical Aid from CTC
- Life and Disability Cover from CTC
- 25 days of annual leave
- Continued focus on training and certification
Technical Consultant
Posted 16 days ago
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Job Description
Technical Consultant – ITSM & CSM Solutions
Location: South Africa (On-site)
Type: Permanent | Full-time | Digital Transformation
Design smart. Build lean. Deliver impact.
Join a high-performing digital solutions team driving real change across South Africa and global markets. This is a hands-on opportunity for a solution-minded technical consultant passionate about low/no-code innovation, customer success, and scalable service delivery.
What You’ll Do
Co-facilitate design thinking workshops with clients and stakeholders
Translate business needs into re-usable, scalable solution prototypes
Implement low/no-code configurations for ITSM & CSM platforms
Provide Tier 2/3 technical support and solution guidance
Configure dashboards, integrations, workflows, and reports
Apply ITSM/CSM best practices to enhance customer operations
Collaborate on responsive web solutions and UI/UX initiatives
Share knowledge across teams and support platform optimisation
What You Bring
2+ years’ experience in ITSM or CSM environments
Qualification in IT, Computer Science, or related field
Familiarity with Ivanti or similar platforms (advantageous)
Knowledge of ITIL, KCS, and integration principles
Strong collaboration, communication, and analytical skills
Exposure to SQL, IIS, MySQL, HTML, Python, or Web Services a plus
Bonus: multilingual and digitally curious
What You’ll Gain
Global exposure to digital service delivery projects
Career growth in a solutions-driven, innovative team
Ongoing upskilling in low/no-code platforms and modern tech
A team culture that values curiosity, quality, and impact