22 Software Training jobs in South Africa

The Applications Specialist will provide support for sales and implementations. They will also serve as a support function to account managers when needed during demonstrations and installations, as well as training customers on safety products and applications.

Note: Only shortlisted candidates will be contacted.

• Organize local and international training sessions across all safety portfolio
• Organize needed products and spare parts to conduct training
• Manage safety product pool needed for trainings
• Collect competitive information, understand user sensitivity, and inform sales and marketing
• Provide critical differentiators to the user that will influence their decision
• Provide information to the sales force about user habits, needs, or recommendations
• Promote technical and application knowledge to end users
• Plan yearly training sessions across all portfolio and create a training catalogue
• Ensure all needed certifications are in place to offer training across the board of safety portfolio

• Train users in special applications
• Provide ‘Train the Trainer’ training sessions
• Train Sales Engineers to ensure sales force efficiency
• Provide expert assistance in demoing equipment to customers
• Assist the Sales team with regards to demoing equipment to users, including non-decision makers

• Postgraduate or equivalent diploma/certificate
• 3 years of working experience in the field of Technical and Training

The Applications Specialist will provide support for sales and implementations. This role will also serve as a support function to account managers during demonstrations and installations, as well as training customers on safety products and applications.

Note: Only shortlisted candidates will be contacted.

• Organize local and international training sessions across all safety portfolio.
• Organize needed products and spare parts required to conduct training.
• Manage safety product pool needed for trainings.
• Collect competitive information, understand user sensitivity, and inform sales and marketing.
• Provide critical differentiators to users that will influence their decisions.
• Provide information to the sales force about user habits, needs, or recommendations.
• Promote technical and application knowledge to end users.
• Plan yearly training sessions across all portfolio and create a training catalogue.
• Ensure all needed certifications are in place to offer training across the board of safety portfolio.

• Train users in special applications.
• Provide ‘Train the Trainer’ sessions.
• Train Sales Engineers to ensure sales force efficiency.
• Provide expert assistance in demonstrating equipment to customers.
• Assist the Sales team with demoing equipment to users, including non-decision makers.

• Postgraduate or equivalent diploma/certificate.
• 3 years working experience in the field of Technical and Training.

The above vacancy exists at our Technical department, Kempton Park, reporting to the Technical Manager. Suitably qualified candidates who meet the requirements of this role are invited to apply for this vacancy.

The Technical Training Supervisor will be responsible for creating, executing, and supervising technical training programs, ensuring trainers possess necessary technical competence, providing technical support, and setting clear expectations. Key areas of responsibility for this role include but are not limited to:

1. Responsible for supervising, training and management of the technical training team (Train-the-Trainer);
2. Provide management on training quality and customer value: moderation of training, accident investigations, etc.;
3. Review of training interventions and training material;
4. Training Financial - revenue/cost budget customers on training product knowledge;
5. Responsible for change management and providing technical support;
6. Responsible for recruitment and development of staff.

1. Minimum of a Matric qualification;
2. Must have an Engineering Qualification with relevant ETDP certification (eg. Facilitation, Assessor, Moderator, Curriculum Design);
3. A post-graduate qualification in technical, skills development and human capital/professional qualifications will be advantageous;
4. Minimum of 3-5 years L&D and Technical training experience within gas/chemical or related industry;
5. Must have strong Supervisor capabilities, as well as strong research and analytical skills;
6. Must have experience in content development;
7. Must have strong administration skills;
8. Strong verbal and written communication skills is essential;
9. Must be computer literate and proficient in MS Office suite.

• To determine training needs for the business by consulting with business, scoping training needs, identifying value-add solutions, developing the programme and submitting for approval for implementation annually and as required
• To coordinate technical training by collaborating with relevant departments, identifying training needs, staying updated with industry best practice, developing training materials where relevant and scheduling and organizing training sessions as required
• To develop technical training proposals by conducting research, gathering insights from subject matter experts, incorporating solid technical knowledge and industry insights, understanding the specific technical needs and objectives and designing training proposals as required
• To educate customers on new products by collaborating with the Research and Design team, understanding product specifications and features, understanding product benefits and usage, developing training materials and delivering training and information sessions as required
• To support the achievement of customer and performance targets by planning and executing the required number of customer visits, testing schedules and other activities, identifying possible challenges, collaborating with stakeholders, identifying effective solutions and taking proactive measures to overcome obstacles as required

• Driver's License
• Proficiency in Microsoft Office and learning management systems (LMS)
• Matric / Grade 12 or equivalent
• ETDP Qualification
• 5 to 7 years of experience in the chemical plant operations
• Assessor or Moderator Qualification

Previously disadvantaged groups will be given preference including people living with disabilities.

A position has become available in the Training department at the Cape Town Office, for a Training Technical Specialist. As a dynamic Training Technical Specialist, you will be responsible for designing, implementing, and delivering engaging training programs to enhance the skills and knowledge of our hospitality staff across our brands within your region. You will play a pivotal role in fostering a culture of excellence, ensuring our team consistently provides outstanding service to our franchise partners, enabling them to provide excellence of service to their guests and thereby improving their bottomline.

Responsibilities:

1. Anticipate, design and implement relevant, accurate, comprehensive, dynamic and interactive training materials, including presentations, manuals, and multimedia content in your training programs for various roles within our franchised restaurants, including franchisees, operators, management and front-of-house and back-of-house staff; across all our training channels.
2. Careful, insightful and development of training evaluations (tests / assessments / assignments) to measure the effectiveness of programs, demonstrate the developmental change in the individual and the environment they are from and make necessary improvements.
3. Deliver vibrant, exciting and personalised training facilitation sessions with the objective focussed on real, measurable development and value attribution to all attendees and the environments they return to. 
4. Ability to easily context switch between brands, using appropriate jargon and with the necessary understanding of the differing environments (this detail will be provided to the successful applicant).
5. Active role in monitoring, measuring and promoting the development of the people within the restaurants against our development programs
6. Stay updated on industry trends, best practices, and new technologies to continuously enhance training programs and methods.
7. Collaborate with brand and marketing leads to identify training gaps and tailor programs to meet specific needs.
8. Foster a positive learning environment that promotes continuous improvement and employee engagement.
9. Able to prepare and manage budget responsibilities and manage company assets with due care and diligence.
10. Dedicated to the planning process to ensure stakeholders needs are met, team alignment and collaboration
11. Experience in developing own training sales pipeline through deep understanding of needs of stakeholders, anticipating and adapting to their needs as required, always delivering demonstrable value.
12. Travel to assigned regions and hubs within South Africa.
13. Management Reporting, used to and comfortable with generating relevant and insightful management reports with analysis and insights.  Able to use data to propose change and new ways of improving training and facilitation.

Attributes:

• Passionate about the development of people.
• A love for facilitation and brining about human change.
• A positive and vibrant attitude.
• Adaptable to train across brand environments and nuances
• Strong sense of accountability and commitment to the team, restaurants and the people within them.
• Analytical and critical thinking to be able to prepare for personalisation and demonstrable value attribution from facilitated training sessions.
• Mature open mind, willing to self-reflect, evaluate and receive respectful feedback in order to constantly bring about improvement to training and facilitation.  At the same time able to give constructive feedback with respect and maturity.
• Detail orientated and comfortable with administration requirements of a training facilitator role.

Experience / Qualifications:

1. Bachelor’s degree in hospitality management, Education, relevant certifications in training or hospitality management or a related field would be advantageous

3. You will require a strong knowledge of hospitality operations, customer service, and industry best practices.

4. You will require excellent communication and interpersonal skills with the ability to engage and motivate diverse groups of individuals.

5. You are required to be tech-savvy, with proficiency in using multimedia tools; open to adapting and engaging with new technology to improve efficiency and digitisation of processes.  Experience with using / administering e-learning platforms is desirable.

6. Enthusiastic, energetic, and passionate about developing others in a fast-paced and dynamic environment.

7. Ability to adapt training methodologies to different learning styles, attendee needs and preferences.

Implement the Training Centre’s strategic plan and manage all aspects of the business to ensure profitability through increased sales, effective budget management, optimal allocation of resources, and cost-effective utilization. Develop and implement a sales and business development plan to expand the company’s client base, ensure its strong presence in the market, and achieve sales and growth targets.

Collaborate with relevant stakeholders to identify technical needs, assess requirements, and develop solutions to enhance operational efficiency. Build and maintain relationships with industry partners, educational institutions, and other stakeholders to enhance the Training Centre’s reputation and expand its trades, products, and services offering.

Provide leadership and support to the team to ensure the achievement of targets and the required outputs in line with the centre’s vision and mission. Drive continuous improvement in the Training Centre in conjunction with facilitators and team members and in alignment with industry requirements.

Manage risk within areas of responsibility and ensure compliance with applicable regulations and industry standards including compliance with applicable SETAs, NAMB, and QCTO requirements. Build and maintain long-term relationships with vendors and suppliers, and partner with key stakeholders to ensure improved efficiency and service delivery.

Stay up to date with industry best practices and conduct research to maintain expert knowledge on the industry, competitors, and best practices. Prepare relevant management reports and all sales, regulatory, and compliance submissions.

• A trade qualification such as Welding, Electrical, Millwright, or equivalent.
• A business-related qualification will be an advantage.
• A proven track record with a minimum of 5 years’ experience in managing a Technical Training Centre.
• Registration with the relevant SETAs.
• Comprehensive industry knowledge with in-depth understanding of the Sector Education and Training Authority (SETAs), National Artisan Moderation Body (NAMB), and Quality Council for Trades and Occupations (QCTO).
• A proven track record in achieving sales targets and profitably managing a Training Centre.
• Ability to manage complex, multi-workstream opportunities.

Our client is looking to attract an experienced, commercially astute Technical Training Centre Manager to manage its technical training centre in Springs, Ekurhuleni.

Purpose of the role: To drive the implementation of the Technical Training Centre strategy in collaboration with the company’s management to ensure that the centre is operating. To manage the Technical Training Centre’s operations and programmes to deliver industry-leading training and solutions resulting in gainful employment. Oversee the Technical Training Centre, ensuring regulatory compliance and growth. Continuous improvement within all areas of technical operations and embedding quality standards and best practice.