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Software Support Engineer (Remote)

A founder-led, boutique software engineering studio based in Cape Town works with businesses globally to expand access, accelerate learning and save lives with bespoke software products.

Software Support Engineer (Remote)

A founder-led, boutique software engineering studio based in Cape Town works with businesses globally to expand access, accelerate learning and save lives with bespoke software products.

Role Overview

The business needs a proactive, enthusiastic Full-Stack Support Engineer to join their team. This is a dynamic role designed for individuals who thrive on solving complex and diverse technical challenges, enjoy direct client interaction, and possess an enthusiasm for continuous learning, particularly in software development. The successful candidate will play a crucial role in ensuring client satisfaction by building and enhancing features, providing timely support, troubleshooting complex issues, and actively contributing to process improvements and documentation. This position is ideal for someone looking to grow their technical AND client-facing skills within a fast-paced development environment.

Key Responsibilities

Technical Support and Engineering

• Build new features and enhance existing features across several projects.
• Diagnose and resolve technical issues and bugs across various projects, ensuring timely resolution.
• Write clean, efficient, and well-documented code.
• Participate in code reviews and contribute to improving overall code quality.
• Ensure that software dependencies are regularly reviewed and kept up to date.
  
  

• Collaborate with other members of the engineering team to address recurring technical problems and improve product quality.
• Collaborate with the design team to assess the technical feasibility of UI/UX designs, ensuring that designs are practical and align with system capabilities.
  
  

• Serve as a primary technical contact for clients, efficiently managing inquiries and support requests.
• Provide technical guidance during client onboarding and setup, ensuring smooth transitions.
• Translate complex technical information for non-technical stakeholders and convert business requirements to technical specifcations.
  
  

• Develop and maintain technical documentation (FAQs, troubleshooting guides, knowledge base articles).
• Contribute to defining and refining technical support procedures and best practices.
  
  

• Minimum of 2 years of software engineering experience
• Proven problem-solving and analytical skills with an ability to dissect complex issues
• Foundational understanding of software development principles and methodologies
• Familiarity with modern technologies. The business builds and maintains in TypeScript, React and Node.js, but are open to candidates from different stacks if they are keen and willing to upskill.
• Demonstrated enthusiasm for continuous learning of new technologies, programming languages, and software development concepts
• Strong verbal and written communication skills, with the ability to articulate technical details clearly to both technical and non-technical audiences
• Customer-centric mindset and a service-oriented attitude
• Comfort in engaging directly with clients to understand their challenges and provide solutions
• Proven experience and comfort with remote work and virtual collaboration environments
• Self-motivated with excellent time management skills and the ability to work independently while prioritising multiple tasks
  
  

• Support ticket resolution based on cycle time and customer satisfaction.
• Contribution to support documentation based on quality and completeness.
• Adherence to code quality standards based on code review feedback loops.
• Demonstrated growth in technical skills over time

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Staffing and Recruiting

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(Provident Fund,Medical Aid ,Subsidised gym membership, Subsidised home fibre and Company laptop, Market related, Negotiable)

Somerset West. My Client is an award winning tech company with partners in SA and USA. They are seeking to employ an inspired and motivated Support Engineer who is eager to advance in their career.
If you have worked with databases, built a few Postman collections and done some scripting in Bash, PowerShell or VBScript and you enjoying working with people, have great communication skills and your time management is top notch then this is the position for you.

As a Support Engineer, you'll be responsible for providing high level technical support to our customers.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner
• Troubleshoot and resolve customer issues related to our platform
• Document and track customer inquiries and resolutions in our ticketing system
• Collaborate with the development team and projects team to escalate complex issues and ensure timely resolution
• Proactively identify and suggest solutions to improve the customer experience
• Stay up to date on the latest developments and features of our platform

• Relevant tertiary qualification specialising in Computer Science.
• 2+ years of experience in technical support, preferably in a SaaS environment
• Strong technical knowledge of cloud computing and web-based applications
• Excellent written and verbal communication skills
• Ability to work independently and in a fast-paced environment
• Familiarity with ticketing systems, particularly ConnectWise Manage is helpful
• Experience with SQL a must and scripting a plus

Job Title : CRM & Software Support

Location : Centurion

Our client, a market leader, is looking to employ a CRM and Software Support Specialist.

Ideally, this role would best suit an IT Professional with CRM platforms and workflow automation experience. We are looking for a strong background and understanding of automation tools, Business Process Automation, and optimizing business systems, software platforms, and automation processes.

Must have extensive experience in managing and maintaining an Online Platform and Digital Software. This role will be office-based in Centurion.

We are looking for your experience with Zapier and HubSpot, managing integrations with CRM systems across departments in the business.

Will be required to have a Valid Driver's License and have their own reliable transport.

Key Purpose of The Job :

• Will manage the day-to-day running of the IT infrastructure.
• Troubleshooting software, application, and connectivity issues.
• Will manage and maintain the Online Platform, CRM Platform, and Digital Software Management. Assist and support database and system administration for SQL and Microsoft Azure.
• Will be required to do registrations, all systems, and CRM integration.
• Identify and implement automation opportunities within the current CRM System and digital software to streamline operations.
• Will ensure the company's Data is protected, management, monitoring, and support of data storage systems across both local and cloud-based environments.

Qualification, knowledge, and experience requirements :

Managing and maintaining the Online Platform and Digital Software Management :

System Management and Support

Server Management

Development and Enhancements

Live Sales Online Events and Live Sales Event Monitoring

Permissions and User Access Control

Registrations, CRM Integration, and Automation :

Integration, monitoring, and maintenance of CRM systems, including HubSpot, Zapier, and associated platforms.

CRM and Automation Monitoring

Error Resolution

Marketing Support

Workflow Enhancements

Third-Party System Issue Management

Fixing issues and conflicts caused by external systems or service changes, including but not limited to :

CRM Rebuilds and Data Migrations

Data and Cloud Storage Management :

This scope outlines the responsibilities related to the management, monitoring, and support of data storage systems across both local and cloud-based environments.

Data Backup Monitoring

User Access and Permission Management

Cloud and Local Infrastructure Support

Ongoing technical support for the following storage infrastructure :

Data Migration

Data Loss and Incident Response

Support and recovery in the event of data loss due to :

Data Recovery and Breach Investigation

• Ongoing management and maintenance of the Online Platform and Digital Software Systems.
• Immediate response and resolution of urgent support requests and system errors affecting either platform.

• Perform upgrades and downgrades of servers as needed to accommodate live event-specific traffic and performance requirements.
• Ensure server stability, scalability, and performance during critical usage periods.

• Implement additional feature changes, bug fixes, and ongoing development across both platforms as requested.
• Ensure all updates align with business goals and platform usability standards.

• Proactively monitor live sales activity and server performance on live event days.
• Provide real-time support and technical oversight to ensure seamless operation during high-traffic events.

• Manage staff and user access rights within the companys Digital Software.
• Maintain role-based access controls and ensure secure user management practices.

• Ongoing monitoring of HubSpot workflows, pipelines, and deal stages.
• Supervision and maintenance of Zapier integrations (Zaps) and related automation.
• Ensuring consistent performance and data accuracy across integrated platforms.

• Troubleshooting and resolving errors caused by client or bidder input mistakes.
• Addressing system issues resulting from changes or disruptions due to staff oversight.

• Creation and maintenance of marketing templates and content within the CRM.
• Alignment of templates with brand guidelines and campaign goals.

• Development and implementation of additional workflows and automation as required.
• Setup of new integrations to support evolving business needs and third-party system changes.

• Autotrader
• Truck and Trailer
• Meta (Facebook/ Instagram)
• Google (Ads, Analytics, etc.)
• Social Media Platforms
• Zapier
• HubSpot
• WordPress
• Gravity Forms

• Rebuilding CRM systems when required due to structural or functional limitations.
• Executing safe and structured CRM data migrations to or from HubSpot or other platforms.

• Continuous monitoring of automated data backup systems across all local and cloud infrastructure.
• Verification of backup completion, integrity, and accessibility.

• Management of user access rights and permission levels for all storage systems.
• Implementation of role-based access controls to ensure data security and compliance.

• On-site servers
• NAS servers
• Synology systems
• Azure cloud storage
• Archived/ local PC storage

• Execution of data migration tasks is not covered under standard backup schedules.
• Migration planning, validation, and execution to ensure minimal disruption.

• Staff negligence
• Security breaches
• Cyberattacks
• Natural disasters
• Coordination of investigation efforts and reporting for any data-related incidents.

• Full data recovery services, where possible, following loss or breach.
• Forensic analysis and investigation of breaches or system attacks to identify root causes and prevent recurrence.

• Provide first-level support for customer concerns and issues regarding software installation and operation.
• Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
• Customer notification and workflow coordination and follow-up to maintain service level agreements.

• Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
• Provide engineering support of our incoming tickets, including extensive troubleshooting
• Travel up to 25% of the time

• Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
• Provide technical sales support demonstration and competitive analysis (benchmarking).
• Create technical documentation of issues and their solutions to help future efforts and resolutions
• Document complaint reports and troubleshooting steps

• Ability to provide step-by-step technical help, both written and verbal
• Ability to work independently and meet multiple deadlines
• Ability to diagnose and troubleshoot basic technical issues
• Proficiency in Microsoft Office and Windows
• SQL Database & Delphi Experience is a plus

• +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
• A passion for the manufacturing industry and helping client solve problems
• A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.

• Education: Grade 12 (Matric) is essential. Candidates must have at least started formal IT-related studies.
• Experience: Minimum 2 years in software and hardware support, preferably in time & attendance or access control systems.
• Certifications: A+ and N+ with networking experience are advantageous.
• Additional: Must have a valid drivers license and be willing to travel for onsite support.

• Provide technical support (telephonic and on-site) for software applications and hardware products.
• Handle service calls and new installations (hardware / software) within set timeframes and cost targets.
• Deliver training to clients both remotely and on-site.
• Troubleshoot and resolve customer issues, escalating where necessary.
• Ensure accurate recording, tracking, and closure of support tickets.
• Build and maintain strong client relationships.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position based at our Head Office in Parklands, Cape Town.

1. Assist end-users with logging calls, troubleshooting, and escalating calls to relevant departments.
2. Have a basic understanding of hardware and software troubleshooting.
3. Communicate effectively both in writing and verbally.

• Punctual, reliable, and a team player.
• Performs well under pressure and enjoys problem-solving.
• IT graduates with A+ and N+ certifications are welcome to apply, or candidates with relevant experience.

Our clients are in the retail industry. Support is provided beyond 8:00 to 17:00, with shifts between 6:30 and 23:00. Standby and overtime may be required.

This is a great opportunity to kick start your career at Spinnaker Software.

We have an opening for a Help Desk Consultant in our Customer Support Department.

If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.

As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.

This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!

Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.

This is a great opportunity to kick start your career at Spinnaker Software.

Join to apply for the Software Support Engineer (Remote) role at Progressive Edge | Specialist Tech Recruitment

Join to apply for the Software Support Engineer (Remote) role at Progressive Edge | Specialist Tech Recruitment

A founder-led, boutique software engineering studio based in Cape Town works with businesses globally to expand access, accelerate learning and save lives with bespoke software products.

Role Overview

The business needs a proactive, enthusiastic Full-Stack Support Engineer to join their team. This is a dynamic role designed for individuals who thrive on solving complex and diverse technical challenges, enjoy direct client interaction, and possess an enthusiasm for continuous learning, particularly in software development. The successful candidate will play a crucial role in ensuring client satisfaction by building and enhancing features, providing timely support, troubleshooting complex issues, and actively contributing to process improvements and documentation. This position is ideal for someone looking to grow their technical AND client-facing skills within a fast-paced development environment.

Key Responsibilities:

Technical Support and Engineering

• Build new features and enhance existing features across several projects.
• Diagnose and resolve technical issues and bugs across various projects, ensuring timely resolution.
• Write clean, efficient, and well-documented code.
• Participate in code reviews and contribute to improving overall code quality.
• Ensure that software dependencies are regularly reviewed and kept up to date.
  
  
  

• Collaborate with other members of the engineering team to address recurring technical problems and improve product quality.
• Collaborate with the design team to assess the technical feasibility of UI/UX designs, ensuring that designs are practical and align with system capabilities.
  
  
  

• Serve as a primary technical contact for clients, efficiently managing inquiries and support requests.
• Provide technical guidance during client onboarding and setup, ensuring smooth transitions.
• Translate complex technical information for non-technical stakeholders and convert business requirements to technical specifcations.
  
  
  

• Develop and maintain technical documentation (FAQs, troubleshooting guides, knowledge base articles).
• Contribute to defining and refining technical support procedures and best practices.
  
  
  

• Minimum of 2 years of software engineering experience
• Proven problem-solving and analytical skills with an ability to dissect complex issues
• Foundational understanding of software development principles and methodologies
• Familiarity with modern technologies. The business builds and maintains in TypeScript, React and Node.js, but are open to candidates from different stacks if they are keen and willing to upskill.
• Demonstrated enthusiasm for continuous learning of new technologies, programming languages, and software development concepts
• Strong verbal and written communication skills, with the ability to articulate technical details clearly to both technical and non-technical audiences
• Customer-centric mindset and a service-oriented attitude
• Comfort in engaging directly with clients to understand their challenges and provide solutions
• Proven experience and comfort with remote work and virtual collaboration environments
• Self-motivated with excellent time management skills and the ability to work independently while prioritising multiple tasks
  
  
  

• Support ticket resolution based on cycle time and customer satisfaction.
• Contribution to support documentation based on quality and completeness.
• Adherence to code quality standards based on code review feedback loops.
• Demonstrated growth in technical skills over time
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Staffing and Recruiting

Referrals increase your chances of interviewing at Progressive Edge | Specialist Tech Recruitment by 2x

Get notified about new Software Support Engineer jobs in Cape Town, Western Cape, South Africa .

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.