24 Social Service Professions jobs in South Africa

Job Advert

Are you an experienced Registered manager within the Adult Care sector?
Do you have a passion for teaching, specifically within Apprenticeships?

Impact Futures and The Childcare Company have an exciting opportunity for a passionate individual to join our Healthcare team as a
hybrid based Adult Care Development Coach.

This role is hybrid; a blend between working from home and travelling occasionally to visit learners for progress reviews and
additional tutoring within and around your given area (The North West).

Basic salary up to £32k basic plus a generous KPIs based bonus scheme on top, paid quarterly

The Role

As a Development Coach, you will be delivering and facilitating teaching, training, coaching and mentoring apprentices. The
apprenticeship standard you will be delivering is up to Level 5 Leader in Adult Care.

The role will involve:
- Lead a caseload of learners and support them to achieve their apprenticeship or qualification, as well as any additional
requirements such as a Diploma through to Gateway and successful End Point Assessment
- Regularly assess work and provide constructive feedback including SPAG and update the E- Portfolio system (Aptem)
- Identify and support learners with additional learning needs and successfully use the neurodiversity platform Cognassist to
support this
- Support those learners who require Functional Skills maths and/or English at Level 1 or 2
- Take responsibility to ensure safeguarding, PREVENT, British Values, Health, Safety and Wellbeing and equality, diversity and
inclusion are promoted and monitored continually in all areas of the job role

You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and
supportive environment in an organisation with a strong focus on people and culture.

Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.

The Benefits
- Bonus scheme of up to £10k on top of Basic salary
- 25 days holiday plus public and bank holidays
- 3 additional days of paid leave for Christmas Shut down
- Volunteer day
- Enhanced Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Employee Wellbeing Day
- Birthday day off
- 3% pension contribution using pension provider NEST/Salary sacrifice pension scheme
- Electric Vehicle Scheme
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Buy an additional 5 days annual leave
- TOTUM Pro student discount card
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts

About You

- Hold or be willing to complete Assessor Award CAVA or TAQA Level 3, A1, D32/33 or equivalent
- Hold or be willing to complete Teaching Qualification, PTLLS or equivalent
- Recognised Level 5 or above in Adult Health and Social Care
- Maths & English GCSE graded C and above or

About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey.
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role.
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for

Department: Academic/Oxford Brookes University partnership (OBU)

Location: East London - On site

Type of Contract: Full-Time, Permanent (40 hours per week) - (N.B. sponsorship is not offered for this role)

About Us : GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing lives through education.

What We Do: GBS is a higher education provider, working in partnership with several of the UK’s leading higher education providers to offer a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. As part of our partnership with OBU, we offera wide range of modern courses across business and health.The academic standards at OBU have also recently led to being ranked as one of the UK’s top 50 institutions, with the ambition of climbing even further in the years to come.

The Role: Weare currently seekingLecturers to teach across a range of undergraduate levels as part of ourBA (Hons) Health, Wellbeing & Social Care programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends.

What you'll be doing: As a Lecturer in Health, Wellbeing & Social Care at Global Banking School, you will deliver management related modules in the above areas. You will develop and deliver comprehensive course materials, undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices.

Responsibilities include:

• All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met
• Developing, updating, and improving course materials as appropriate
• Using a variety of learning and teaching methods/materials
• Actively engaging in staff development activities, peer observations, meetings and other administrative duties
• Understanding and keeping up to date with latest developments in your field and student support practices
• Working towards a range of clearly defined objectives for student attendance, continuation, completion, satisfaction and student progression

About you:

• You will hold a Master's degree in a relevant subject area (PhD desirable)
• You will have previous UK HE lecturing experience in the wider subject area
• You will be able to demonstrate extensive knowledge of relevant subject matter
• You will have experience supervising student work and providing support and feedback
• You will have experience of accurate reporting and abilityto maintain thorough and organised student records
• You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines
• You will have excellent communication, interpersonal and team-working skills
• You will be able to work with diverse groups of people

Desirable:

• You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent)
• You will have experience of design / development of academic or professional education programmes or equivalent

What we offer:

• 25 days annual leave, plus 8 public holiday
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
• discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has greatly supported my professional development by offering me a chance to teach diverse, non-traditional students and by sponsoring my FHEA application, which has been invaluable in consolidating my teaching practices.”

— John Traichaisit, Consultant Lecturer

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

#LI-Onsite

#indeedjuly

Job category: Media and Information

Location: Cape Town

Contract: Permanent

EE position: No

Social Customer Care Consultant reports into the Social Customer Care Lead. The consultant is responsible for nurturing, managing and building the Woolworths social media communities in line with our Values and Social Community Strategy.

· Engage, assist, and resolve customer queries, complaints, and compliments across all Woolworths social media platforms including X, Facebook, Instagram, LinkedIn, Google, TikTok, and YouTube.

· Monitor, moderate, and engage with customer conversations daily across social platforms.

· Escalate community issues to the Community Lead promptly and support crisis communication when required.

· Maintain clear and efficient communication across internal departments (e.g. Stores, PR, Online, Marketing) to ensure accurate and timely information sharing.

· Monitor alerts, online community tools, and social media technologies - producing weekly and monthly reports in line as required.

· Stay up to date with local and global content trends and alert the business to emerging topics within public social conversations.

· Contribute to the development of content and community strategies that foster brand-aligned engagement and a strong community spirit.

· Drive creativity and thought leadership within the social media and marketing teams.

· Support the implementation of tactical community content action plans.

· Provide daily and weekly reporting on social media activity, collaborating with Online, Brand, Business Units, and the Customer Care Team to shape appropriate online customer experiences.

· Resolve customer queries and complaints promptly and professionally, ensuring reputational risks are managed and escalations are minimised.

· Logging and escalating of all customer communication to the relevant departments as per the requirements.

· Support marketing campaigns through social media interaction, monitoring, and benchmarking Woolworths' digital presence against global standards.

· Exceptional command of English with strong written and verbal communication skills.

· Degree or Diploma in Journalism, Communications, Marketing, or Advertising.

· 3–5 years’ experience in a Community Management or related role.

· Proven experience handling customer queries and feedback in a customer service environment.

· High attention to detail and strong editorial standards.

· Ability to perform under pressure and manage multiple priorities.

· Collaborative team player, able to work effectively with stakeholders at all levels.

· Excellent problem-solving skills and sound judgment.

· Flexible with working hours, including weekends and after-hours when required.

· Call centre experience is an advantage.

Knowledge of:

· Content and community strategy

· Online social and content industry and market trends

· Social platforms and tools

· Knowledge of industry technology and tools

· Business writing skills

· Strong administration and interpersonal skills

· Ability to work independently and as part of a team

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CV file *

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Job category: Media and Information

Location: Cape Town

Contract: Permanent

EE position: No

Social Customer Care Consultant reports into the Social Customer Care Lead. The consultant is responsible for nurturing, managing and building the Woolworths social media communities in line with our Values and Social Community Strategy.

· Engage, assist, and resolve customer queries, complaints, and compliments across all Woolworths social media platforms including X, Facebook, Instagram, LinkedIn, Google, TikTok, and YouTube.

· Monitor, moderate, and engage with customer conversations daily across social platforms.

· Escalate community issues to the Community Lead promptly and support crisis communication when required.

· Maintain clear and efficient communication across internal departments (e.g. Stores, PR, Online, Marketing) to ensure accurate and timely information sharing.

· Monitor alerts, online community tools, and social media technologies - producing weekly and monthly reports in line as required.

· Stay up to date with local and global content trends and alert the business to emerging topics within public social conversations.

· Contribute to the development of content and community strategies that foster brand-aligned engagement and a strong community spirit.

· Drive creativity and thought leadership within the social media and marketing teams.

· Support the implementation of tactical community content action plans.

· Provide daily and weekly reporting on social media activity, collaborating with Online, Brand, Business Units, and the Customer Care Team to shape appropriate online customer experiences.

· Resolve customer queries and complaints promptly and professionally, ensuring reputational risks are managed and escalations are minimised.

· Logging and escalating of all customer communication to the relevant departments as per the requirements.

· Support marketing campaigns through social media interaction, monitoring, and benchmarking Woolworths' digital presence against global standards.

· Exceptional command of English with strong written and verbal communication skills.

· Degree or Diploma in Journalism, Communications, Marketing, or Advertising.

· 3–5 years’ experience in a Community Management or related role.

· Proven experience handling customer queries and feedback in a customer service environment.

· High attention to detail and strong editorial standards.

· Ability to perform under pressure and manage multiple priorities.

· Collaborative team player, able to work effectively with stakeholders at all levels.

· Excellent problem-solving skills and sound judgment.

· Flexible with working hours, including weekends and after-hours when required.

· Call centre experience is an advantage.

Knowledge of:

· Content and community strategy

· Online social and content industry and market trends

· Social platforms and tools

· Knowledge of industry technology and tools

· Business writing skills

· Strong administration and interpersonal skills

· Ability to work independently and as part of a team

By clicking on the above you are agreeing to this site's Terms of Use .
Read our full Data Protection Policy here .

We’ve upgraded our careers portal to provide an enhanced candidate experience. Your username and profile is still saved, but you will need to create a new secure password.

To ensure safe access to your data, your password needs to meet the below minimum requirements:

• Minimum of 6 characters long
• Minimum of 1 numeric character (0 - 9)
• Minimum of 1 lowercase character (a - z)
• Minimum of 1 uppercase character (A - Z)
• Minimum of 1 special character, for example @?#$%.

CV file *

We will parse your CV to make creating a profile as easy as possible

Department: Academic/Oxford Brookes University partnership (OBU)

Location: Stratford - On site

Type of Contract: Part-time (20 hours per week), Permanent - (N.B. sponsorship is not offered for this role)

About Us : GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing lives through education.

What We Do: GBS is a higher education provider, working in partnership with several of the UK’s leading higher education providers to offer a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. As part of our partnership with OBU, we offera wide range of modern courses across business and health.The academic standards at OBU have also recently led to being ranked as one of the UK’s top 50 institutions, with the ambition of climbing even further in the years to come.

The Role: Weare currently seekingLecturers to teach across a range of undergraduate levels as part of ourBA (Hons) Health, Wellbeing & Social Care programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends.

What you'll be doing: As a Lecturer in Health, Wellbeing & Social Care at Global Banking School, you will deliver management related modules in the above areas. You will develop and deliver comprehensive course materials, undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices.

Responsibilities include:

• All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met
• Developing, updating, and improving course materials as appropriate
• Using a variety of learning and teaching methods/materials
• Actively engaging in staff development activities, peer observations, meetings and other administrative duties
• Understanding and keeping up to date with latest developments in your field and student support practices
• Working towards a range of clearly defined objectives for student attendance, continuation, completion, satisfaction and student progression

About you:

• You will hold a Master's degree in a relevant subject area (PhD desirable)
• You will have previous UK HE lecturing experience in the wider subject area
• You will be able to demonstrate extensive knowledge of relevant subject matter
• You will have experience supervising student work and providing support and feedback
• You will have experience of accurate reporting and abilityto maintain thorough and organised student records
• You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines
• You will have excellent communication, interpersonal and team-working skills
• You will be able to work with diverse groups of people

Desirable:

• You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent)
• You will have experience of design / development of academic or professional education programmes or equivalent

What we offer:

• 25 days annual leave, plus 8 public holiday (Pro-rata)
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
• discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has greatly supported my professional development by offering me a chance to teach diverse, non-traditional students and by sponsoring my FHEA application, which has been invaluable in consolidating my teaching practices.”

— John Traichaisit, Consultant Lecturer

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

#LI-Onsite

#indeedjuly

Apply now Job no: 497151
Work type: Part time
Location: Southern Suburbs
Categories: Community Support Worker

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

• Competitive rates
• Salary packaging benefits up to $18,550
• Continued superannuation contribution for employees who are on paid on unpaid parental leave
• Health and wellbeing programs and more!
• Ongoing training and development to keep your skills growing.
• Access to our Employee Assistance Program
• Travel allowance for travel between clients
• Work mobile phone

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

THE ROLE

Our Community Support Workers have the rewarding role of caring for elderly people in their homes, enabling their overall independence.

Your day-to-day workload will be varied from providing personal care (showering, dressing, hygiene), meal preparation and domestic duties, social support, shopping assistance, transport, and pet care. Additional responsibilities can include fitting and removal of pressure stockings, respite and assisting with medication.

We have a permanent part-time opportunity areas throughout Mandurah.

Area of need: Forrestfield, Lesmurdie, Wattle Grove, Kalamunda and surrounding Suburbs

Roster: Monday to Friday 9am – 5pm

About You

A caring nature, comfortable of driving and transporting clients and working on your own.

You either have experience working in aged care, community or experience in caring responsibilities. Perhaps you would like a career change in helping our elderly community – Traineeships are available! *Eligibility applies*

Requirements

• Acceptable National Police Clearance less than 6 months old
• Evidence of up-to-date flu vaccination and Covid vaccination
• Current driver's licence
• Access to a reliable WA registered motor vehicle with full comprehensive insurance
• Pass pre-employment physical assessment and reference checks
• Available to attend a paid compulsory 2-week induction/ training to help you get started at our training institute in Rivervale Mon-Friday 8am – 4.30pm

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.

Advertised: 02 May 2025 W. Australia Standard Time
Applications close: Open until filled
Position Description

• Competitive rates
• Salary packaging benefits up to $18,550
• School holidays childcare assistance
• Continued superannuation contribution for employees who are on paid on unpaid parental leave
• Health and wellbeing programs and more!
• Ongoing training and development to keep your skills growing.
• Access to our Employee Assistance Program
• Travel allowance for travel between clients
• Work mobile phone
  
  

• Acceptable National Police Clearance less than 6 months old
• Evidence of up-to-date flu vaccination and Covid vaccination
• Current driver's licence
• Access to a reliable WA registered motor vehicle with full comprehensive insurance
• Pass pre-employment physical assessment and reference checks
• Available to attend a paid compulsory 2-week induction/ training to help you get started at our training institute in Rivervale Mon-Friday 8am – 4.30pm
  
  

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Social Media Customer Care Agent

Department: Contact Centre

Reporting to: Contact Centre Coach

Who We Are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who We’re Looking For

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Contact Centre Agent, you’ll be supporting the delivery of high-quality service to our clients. This will help us excel at delivering the best customer experience to stay ahead of the game.

What You’ll Be Doing

As part of your role, your responsibilities will include:

• Providing world class customer care to all prospective clients within our social media environments.
• Managing all social media channels in line with the departmental strategy and social media requirements and guidelines.
• Creating and suggesting exciting and relevant content that increases brand awareness within customers.
• Create content relevant to identified business persona
• Enhancing / improving the experience and relationships with our sports betters / punters by actively listening within the business SM space so as to offer insights on improving customer needs and experience
• Focus on driving positive customer sentiment and highlight possible developmental areas for improvement
• Liaising with Senior Agents / Floor Managers to convey/highlight any issues and/or complaints that may affect the business as a whole, our betters and internal clients/stakeholders negatively
• Monitoring internal systems and informing the Floor Manager/supervisor on duty if these are not operating, or responding, correctly.
• Correctly and diligently follow all requirements and company policies and procedures relating to the capturing of all communication with our sports betters as well as following proper escalation process to other departments should the need arise.
• Has a high regard for self-improvement through ensuring up skilling and training is requested when the need arises
• Consistently lives the values of the brand and business at all times.
• Performs other assigned duties as requested that are in line with a sports related customer service environment
  
  

• Good understanding of the different platforms such as Facebook, Instagram, YouTube and Twitter
• Minimum of 2 years’ experience in a Customer Service/ Contact Centre role
• Diploma/Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
  
  

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
  
  

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation
  
  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
  
  

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  
  

Social Media Customer Care Agent page is loadedSocial Media Customer Care Agent Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id JR10395

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Social Media Customer Care Agent

Department: Contact Centre

Reporting to: Contact Centre Coach

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Contact Centre Agent, you’ll be supporting the delivery of high-quality service to our clients. This will help us excel at delivering the best customer experience to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing world class customer care to all prospective clients within our social media environments.
• Managing all social media channels in line with the departmental strategy and social media requirements and guidelines.
• Creating and suggesting exciting and relevant content that increases brand awareness within customers.
• Create content relevant to identified business persona
• Enhancing / improving the experience and relationships with our sports betters / punters by actively listening within the business SM space so as to offer insights on improving customer needs and experience
• Focus on driving positive customer sentiment and highlight possible developmental areas for improvement
• Liaising with Senior Agents / Floor Managers to convey/highlight any issues and/or complaints that may affect the business as a whole, our betters and internal clients/stakeholders negatively
• Monitoring internal systems and informing the Floor Manager/supervisor on duty if these are not operating, or responding, correctly.
• Correctly and diligently follow all requirements and company policies and procedures relating to the capturing of all communication with our sports betters as well as following proper escalation process to other departments should the need arise.
• Has a high regard for self-improvement through ensuring up skilling and training is requested when the need arises
• Consistently lives the values of the brand and business at all times.
• Performs other assigned duties as requested that are in line with a sports related customer service environment

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Good understanding of the different platforms such as Facebook, Instagram, YouTube and Twitter
• Minimum of 2 years’ experience in a Customer Service/ Contact Centre role
• Diploma/Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1,000+ talented and exceptional people at the forefront of the vast and competitive world.

Betway has become ingrained in African soil, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa.
This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.

Whether it’s a career in banking and finance, marketing, development or customer care, our people cover a broad range of dedicated specializations, all under one Betway Africa roof.