279 Social Media Strategist jobs in South Africa

We are a dynamic UK-based marketing agency specializing in delivering innovative and results-driven campaigns for our diverse range of clients. We are passionate about helping brands grow their online presence and are seeking a talented Social Media Strategist to lead our social media wing.

As the Social Media Strategist, you will be at the forefront of creating, managing, and executing cutting-edge social media strategies for our clients. You will lead the efforts and work collaboratively with content creators, designers, and clients to ensure campaigns meet and exceed expectations. This is a fully remote role requiring a self-motivated and proactive professional with a deep understanding of social media trends, analytics, and strategies.

• Strategy Development: Design and implement social media strategies tailored to clients’ business goals across platforms like Facebook, Instagram, LinkedIn, Twitter, and TikTok.

• Campaign Management: Oversee the creation, execution, and optimization of social media campaigns to drive engagement, growth, and ROI for clients.

• Content Oversight: Collaborate with content creators to produce high-quality, engaging, and on-brand content for multiple platforms.

• Analytics and Reporting: Use social media analytics tools to track performance, generate insights, and provide actionable recommendations to clients.

• Client Collaboration: Serve as the main point of contact for social media clients, maintaining strong relationships and ensuring satisfaction.

• Trend Monitoring: Stay ahead of social media trends, tools, and platform updates to incorporate innovative approaches into campaigns.

• 5-7 years of experience in social media marketing, preferably in an agency environment.

• Proven track record of managing successful social media campaigns across multiple platforms.

• Strong understanding of social media analytics tools (e.g., Sprout Social, Hootsuite, Meta Business Suite).

• Excellent written and verbal communication skills.

• Leadership experience, with the ability to inspire and guide a team.

• Experience in managing client relationships and presenting campaign performance.

• Creative mindset with a keen eye for design and storytelling.

• Ability to manage multiple projects and meet tight deadlines in a fast-paced environment.

• Experience with paid social media campaigns and budget management.

• Knowledge of SEO and its relationship with social media.

• Familiarity with social listening tools and influencer marketing strategies.

About Inside Ideas Group

Inside Ideas Group is a rapidly expanding global creative services agency with a twist: we provide our clients with bespoke dedicated agencies that operate from within their offices. It’s a dynamic, fast paced, solutions-focused start-up environment that brings client and agency closer together to co-create more effective and efficient work. In September 2019, IIG were awarded a contract by global FMCG client to create agencies inside their leading offices around the world. We will be launching 13 offices across the globe.

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation?

IIG are looking for a Social Media Strategist to play a key role in driving business success through best-in-class use of social media.

With support from IIG’s Editorial & Strategy hub team and an embedded team of data analysts, social creatives and community managers, and a direct line into RB’s Marketing team this role will be a key part of RB’s strategic function, helping reach, recruit and activate audiences around social content rooted in the culture, interests and stories people really care about and respond to!

You will be the go-to source of knowledge and inspiration for best practice and innovation at strategy design stage, and responsible for content performance during publishing and distribution, using real-time data and A/B testing to inform iterative, incremental optimisation against client objectives – be that reach, actions or retained audience growth.

You will need to be an assured and authoritative presence in senior management team meetings providing an insightful and strategic point-of-view on all things social.

Our team will work across the following;

• Editorial & publishing, distribution
• Data & analytics
• Community management

Together with IIG’s Editorial and Strategy Team, the Social Media Strategist will be responsible for owning, implementing and iteratively improving the RB Global social media strategy – including audience acquisition, Tone of Voice, original format development, content commissioning, planning, scheduling and optimisation.

The Social Media Strategist will provide strategic recommendations and input every step of the way from campaign, proposition and format development, channel and influencer selection, publishing plans, optimisation, paid amplification, measurement and evaluation.

You will be accountable for producing weekly, monthly and quarterly reporting – with analysis providing learnings to guide constant improvement of social ROI to all relevant teams and stakeholders.

You will directly oversee social data analysts, community managers to drive audience growth, engagement and organic reach and manage social boosting to optimize conversion and success against campaign KPIs.

The successful candidate will have an intuitive, up-to-the-minute feel for the major platform algorithms based on recent first-hand experience of managing active, growing social channels, most likely within a digital publishing or brand environment; and the ability to turn that knowledge and data into clear actionable direction for content creatives and producers.

With a strong editorial, audience-first mindset, a keen eye on emerging social trends, new platforms and audience behaviours, you will be able to offer a clear position on how brands should best behave in social. You need to understand and be capable of clearly communicating the difference between native/editorial and ad content and the ability to commission, create and optimise both on all key platforms.

You will have a high level of expertise in managing and optimising paid social boosting across Facebook Business Manager and Adwords and plenty of examples of how you have enhanced ROI through smart interest-targeting and testing. Experience of managing paid social on other platforms (Pinterest, Twitter, TikTok, Tinder etc) is a bonus.

You will have your own direct relationships with the key platforms as well as social audience owners (influencers and publishers) in key verticals.

You will have an instinctive (and data-backed) understanding of how to find the right influencers and media partners to reach any target audience and know how to ensure we get the best out of them.

Experience across a range of social media management tools, including HootSuite, Sprinklr and Sprout to schedule content, manage campaigns and sign-offs and generate client-facing reports

Experience of integrating social into email/ CRM, e-commerce and shoppable content strategies will be an advantage.

We are looking for people who want to work closer with clients and brands, who are entrepreneurial and relish the opportunity to be a part of something new and dynamic.

Not essential but definitely an advantage:

• Experience in FMCG

In order to be considered for this request you must meet the mentioned requirements and apply via the below link:

• Mid-Senior level

• Contract

• Advertising Services

Referrals increase your chances of interviewing at The Brandtech Group by 2x

Overview

Applications are invited for the Social Media Liaison position to be based in Stellenbosch, Worcester or Porterville .

A customer-focused position to support our online presence across social media platforms. This role is ideal for someone with strong communication skills, a customer-first mindset, and the ability to effectively escalate issues and manage customer expectations. This person will ensure our customers feel heard, informed, and valued.

• Monitor and respond to customer queries, comments, and complaints on all social media channels (Facebook, Twitter/X, Instagram, Google, etc.) and local WhatsApp groups in a timely and professional manner
• Escalate technical issues, service disruptions, or complaints to the relevant internal teams and follow through to resolution
• Assist in the scheduling of engaging content to support campaigns, product launches, and service updates
• Maintain a consistent brand voice across all platforms
• Track and report on social media engagement and customer sentiment
• Support broader marketing or communications initiatives as needed
• Stay up to date with platform updates, social media trends, and best practices

• Excellent written and verbal communication skills with fluency in English and local languages
• Must be customer-centric with the ability to remain calm and professional, even under pressure
• Must have a keen interest in social media in general, and an understanding of how the different systems operate
• Basic understanding of major social media platforms and how they are used for customer engagement
• Proficient in basic computer skills and social media management tools (e.g. Meta Business Suite or similar platforms)
• Previous experience in customer service or community management is an advantage
• Willingness to learn and grow in a fast-paced, dynamic environment
• Strong attention to detail and ability to manage multiple conversations simultaneously
• Responsible and reliable with good time management
• Team player who takes initiative and shows a willingness to assist others
• Must be willing to work shifts, including evenings and weekends

• Matric (Grade 12) or similar
• Short courses or certification in social media and communications management, digital marketing, or customer service will be advantageous

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role

Applications are invited for the Social Media Liaison position to be based in North of South Africa.

PURPOSE OF THE ROLE:

A customer-focused position to support our online presence across social media platforms. This role is ideal for someone with strong communication skills, a customer-first mindset, and the ability to effectively escalate issues and manage customer expectations. This person will ensure our customers feel heard, informed, and valued.

Key Performance Areas would include, but are not limited to:

• Monitor and respond to customer queries, comments, and complaints on all social media channels (Facebook, Twitter/X, Instagram, Google, etc.) and local What's app groups in a timely and professional manner
• Escalate technical issues, service disruptions, or complaints to the relevant internal teams and follow through to resolution
• Assist in the scheduling of engaging content to support campaigns, product launches, and service updates
• Maintain a consistent brand voice across all platforms
• Track and report on social media engagement and customer sentiment
• Support broader marketing or communications initiatives as needed
• Stay up to date with platform updates, social media trends, and best practices

The successful candidate must have the following experience/skills:

• Excellent written and verbal communication skills with fluency in English and local languages.
  
• Must be customer-centric with the ability to remain calm and professional, even under pressure.
  
• Must have a keen interest in social media in general, and an understanding of how the different systems operate.
  
• Basic understanding of major social media platforms and how they are used for customer engagement.
  
• Proficient in basic computer skills and social media management tools (e.g. Meta Business Suite or similar platforms).
  
• Previous experience in customer service or community management is an advantage.
  
• Willingness to learn and grow in a fast-paced, dynamic environment.
  
• Strong attention to detail and ability to manage multiple conversations simultaneously.
  
• Responsible and reliable with good time management.
  
• Team player who takes initiative and shows a willingness to assist others.
  
• Must be willing to work shifts, including evenings and weekends.
  

Education Requirements:

• Matric (Grade 12) or similar.
  
• Short courses or certification in social media and communications management, digital marketing, or customer service will be advantageous.
  

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

About Us

Supernova Brands is a dynamic and expanding brand distribution company in Cape Town, South Africa. We specialise in bringing "out of this world" products to the biggest and best retailers and e-commerce companies in South Africa, Botswana, Zambia, Mauritius and Namibia (amongst others).

Given our strong omni-channel presence, and the vast amount of technical sourcing and sales experience of our team, we have the ability and mission of making our products and brands “explode” in the local market – Like a Supernova. This is the promise that we want to make to the brands we represent and to the customers that we serve.

If there’s a brand that brings the promise of excitement, style and innovation to our product categories, chances are great that our team is already working on a strategic rollout plan to bring it to market.

We are hustlers. We are dreamers and we are doers. We bring positivity, focus and high energy to everything we do. We are adaptable and creative. We believe in collaborating and working together as a team to find solutions and identify new opportunities.

We work-hard, but we play-hard too. You can expect the occasional Nerf gun war or lunch time pop-quiz challenge. You will likely learn to surf or SUP at our monthly team building events.

It’s all just another day at the office.

We’re looking for a Social Media Coordinator to join our marketing team. This is a key role where you will manage, execute, and grow our social media presence across our exciting portfolio of international brands, including Dreame, XGIMI, Vaonis, Koodu and many more.

In the immediate term, you’ll coordinate content creation, scheduling, and community engagement while supporting influencer and campaign initiatives. As our company expands, this role will evolve to include deeper ownership of brand storytelling, paid campaign support, and community building — putting you on the growth path toward Social Media Manager.

• Plan, create, and schedule engaging content across multiple platforms (Instagram, Facebook, TikTok, LinkedIn, etc.).
• Maintain a content calendar aligned with campaigns, launches, and seasonal promotions.
• Monitor daily activity on social channels, engaging with communities and responding to comments and messages.
• Support influencer and affiliate campaigns by tracking deliverables, reposting content, and ensuring timelines are met.
• Assist in boosting posts and supporting paid media campaigns.
• Track social media KPIs, prepare reports, and share insights with the team.
• Collaborate with marketing and e-commerce teams to align social content with promotions and launches.
• Stay ahead of social media trends and suggest creative opportunities for brand growth.
• Organize and maintain product photos, lifestyle content, and UGC for use across platforms.
• Research and present ideas for giveaways, partnerships, brand collaborations, and influencer campaigns for manager approval.

You’re a creative, detail-oriented individual who thrives in the fast-paced world of digital media. You’re passionate about content, trends, and connecting with audiences in meaningful ways.

You’re organised and proactive — able to manage multiple platforms and projects simultaneously. You have a strong eye for detail, a knack for writing engaging captions, and the confidence to bring fresh ideas to the table.

• 1–3 years’ experience in social media management or coordination (agency or in-house).
• Degree/diploma in Marketing, Digital Marketing, or related field (advantageous but not essential).
• Strong understanding of social media platforms, analytics, and content creation, including but not limited to Meta Business Suite, TikTok Business Manager and Instagram Creator Tools.
• Excellent writing and communication skills.
• Design skills and have worked with platforms like Canva, Capcut, Photoshop, Adobe, etc.
• Highly organised and able to manage multiple tasks.
• Develop content ideas and write and curate content.
• Research relevant industry experts, competitors, target audience and users.

• A vibrant, high-energy work culture where collaboration, positivity, and creativity fuel everything we do.
• Hands-on exposure to building some of the world’s most exciting brands in Africa.
• Clear career growth opportunities into Social Media Manager and beyond.
• Competitive salary package, depending on experience.
• Location: Supernova Brands HQ, Montague Gardens, Cape Town.
• Start Date: As soon as possible.

Applications are invited for the Social Media Liaison position to be based in North of South Africa.

PURPOSE OF THE ROLE:

A customer-focused position to support our online presence across social media platforms. This role is ideal for someone with strong communication skills, a customer-first mindset, and the ability to effectively escalate issues and manage customer expectations. This person will ensure our customers feel heard, informed, and valued.

Key Performance Areas would include, but are not limited to:

• Monitor and respond to customer queries, comments, and complaints on all social media channels (Facebook, Twitter/X, Instagram, Google, etc.) and local What's app groups in a timely and professional manner
• Escalate technical issues, service disruptions, or complaints to the relevant internal teams and follow through to resolution
• Assist in the scheduling of engaging content to support campaigns, product launches, and service updates
• Maintain a consistent brand voice across all platforms
• Track and report on social media engagement and customer sentiment
• Support broader marketing or communications initiatives as needed
• Stay up to date with platform updates, social media trends, and best practices

The successful candidate must have the following experience/skills:

• Excellent written and verbal communication skills with fluency in English and local languages.
  
• Must be customer-centric with the ability to remain calm and professional, even under pressure.
  
• Must have a keen interest in social media in general, and an understanding of how the different systems operate.
  
• Basic understanding of major social media platforms and how they are used for customer engagement.
  
• Proficient in basic computer skills and social media management tools (e.g. Meta Business Suite or similar platforms).
  
• Previous experience in customer service or community management is an advantage.
  
• Willingness to learn and grow in a fast-paced, dynamic environment.
  
• Strong attention to detail and ability to manage multiple conversations simultaneously.
  
• Responsible and reliable with good time management.
  
• Team player who takes initiative and shows a willingness to assist others.
  
• Must be willing to work shifts, including evenings and weekends.
  

Education Requirements:

• Matric (Grade 12) or similar.
  
• Short courses or certification in social media and communications management, digital marketing, or customer service will be advantageous.
  

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

Overview

takealot.com, South Africa's leading online retailer, is looking for a highly talented Social Media Manager to join our Marketing team in our Cape Town offices.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Social Media Strategist.

• Social strategy: Implement a social media content strategy that supports Takealot's Marketing objectives in collaboration with the Social Media Strategist and Performance Marketing team.
• Content creation & curation: Planning and publishing of monthly social media content calendar using Hootsuite across key channels (Facebook, X, Instagram, TikTok, YouTube & LinkedIn currently). Writing engaging copy for use on relevant social media platforms; Creating content in different formats for relevant social media platforms (CapCut/ Canva) - with design support from in-house Studio and Production team, & agency partners where relevant.
• Campaign Management: Design and execute integrated social media campaigns while coordinating timing and messaging across multiple channels and determining content types, formats and approach for each campaign. Monitor campaign performance to optimise creative approaches and build comprehensive reporting frameworks for ongoing content performance evaluation.
• Reporting: Supporting on social analytics and campaign/channel reporting, aligned with Marketing goals and reporting back to the team to inform social strategic direction; Building reporting frameworks to evaluate return on investment on the various platforms.
• Conversocial: Liaising with Customer Service to ensure Social Customer Service (CS) SLA levels and brand tone are achieved consistently through regular dipstick sessions; communicating all marketing activity to CS to prepare them for high volumes. Liaising with the Conversocial tech team to set up campaigns auto-tag & archive rules.
• Community management: Engaging with customers through the use of social media (natively & via management tools Conversocial, Brand Watch & Meltwater); resolving escalated customer service issues and/or create positive PR and brand building opportunities, including some out-of-hours work to support CS team; Managing and monitoring social media for customer comments both positive and negative and feedback to the relevant teams.
• Internal social media engagement; collaborate with Takealot Internal Brand Manager to drive internal culture initiatives amongst Takealot Employees aligned with the Takealot Employer Brand. This includes competitions, giveaways, product launches, etc.
• Innovation: Staying constantly abreast of all technical and content developments and advances in the world of social media to bring fresh ideas and innovative developments to our social strategy; Working with the marketing team to look at ways social media can work within wider campaigns.
• Ad hoc support for all Marketing team members in coordination of daily duties (including Production Coordination support for trafficking workflow).
• Daily monitoring & trafficking of all inbound Marketing enquiries from Zendesk, Conversocial & external Marketing email address, escalating to relevant team members and responding directly where possible.
• Administering all Marketing-led competitions and prize-draws (including winner selection, prize fulfilment and CPA compliance documentation).

• Bachelor’s Degree or relative Diploma qualification in Marketing, Communications, Advertising, Business Studies or related field.
• A minimum of 3 to 5 years’ experience in a similar position managing the social channels of a brand (as a minimum, TikTok, Facebook, X & Instagram - both paid & organic a plus).
• Expert knowledge about content and social media communications (content generation, platform technical capabilities, social media analytics) from hands-on experience in the industry.
• Experience in identifying social media tactics and adapting content for different social media platforms to engage, entertain and build social media equity for brands.

• Exceptional social savvy: an in-depth knowledge and interest in social media (including Facebook, X, Instagram, YouTube, TikTok and more) with an up-to-the-minute knowledge of the latest social trends/platforms and industry best practice.
• Good understanding of the full marketing mix.
• Excellent written and verbal communication.
• Outstanding, witty and creative editorial skills.
• Highly creative with ability to think outside the box.
• Strong project management skills.
• The ability to be reactive and adaptability to work in a fast-paced environment.
• Will need to be able to take instruction, but also add value to the goals and planning set by the Senior Brand Manager.
• An understanding of and enthusiasm for the Takealot.com brand and tone of voice.
• Proficiency in Google Workspace experience advantageous.
• Fast and diligent learner.
• Motivated self-starter with a drive for results.
• Excellent command of the English language - bilingual (any other SA language) a plus.

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of Takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers; its all in the execution after all.
• We love what we do and what we are creating.
• We seek to employ an Extraordinary Mind who is Smart, has Integrity, and is Hardworking.

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

Applications are invited for the Social Media Liaison position to be based in North of South Africa.

PURPOSE OF THE ROLE:

A customer-focused position to support our online presence across social media platforms. This role is ideal for someone with strong communication skills, a customer-first mindset, and the ability to effectively escalate issues and manage customer expectations. This person will ensure our customers feel heard, informed, and valued.

Key Performance Areas would include, but are not limited to:

• Monitor and respond to customer queries, comments, and complaints on all social media channels (Facebook, Twitter/X, Instagram, Google, etc.) and local What's app groups in a timely and professional manner
• Escalate technical issues, service disruptions, or complaints to the relevant internal teams and follow through to resolution
• Assist in the scheduling of engaging content to support campaigns, product launches, and service updates
• Maintain a consistent brand voice across all platforms
• Track and report on social media engagement and customer sentiment
• Support broader marketing or communications initiatives as needed
• Stay up to date with platform updates, social media trends, and best practices

The successful candidate must have the following experience/skills:

• Excellent written and verbal communication skills with fluency in English and local languages.
  
• Must be customer-centric with the ability to remain calm and professional, even under pressure.
  
• Must have a keen interest in social media in general, and an understanding of how the different systems operate.
  
• Basic understanding of major social media platforms and how they are used for customer engagement.
  
• Proficient in basic computer skills and social media management tools (e.g. Meta Business Suite or similar platforms).
  
• Previous experience in customer service or community management is an advantage.
  
• Willingness to learn and grow in a fast-paced, dynamic environment.
  
• Strong attention to detail and ability to manage multiple conversations simultaneously.
  
• Responsible and reliable with good time management.
  
• Team player who takes initiative and shows a willingness to assist others.
  
• Must be willing to work shifts, including evenings and weekends.
  

Education Requirements:

• Matric (Grade 12) or similar.
  
• Short courses or certification in social media and communications management, digital marketing, or customer service will be advantageous.
  

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.