281 Social Media Management jobs in South Africa

Digital Product Strategy & Delivery Lead

Job Overview

Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, 4 Ellis Street

We are seeking a dynamic and strategic Digital Product Strategy & Delivery Lead to drive the successful design, development, and deployment of high-impact digital platforms that solve real customer problems and deliver tangible business value. You will bridge the gap between strategy and execution—translating business goals into implementable plans, aligning multidisciplinary teams, and managing key stakeholders to ensure shared vision and outcomes.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
6+ years in product leadership, digital strategy, or platform delivery roles.
Proven experience leading end-to-end development of digital platforms, preferably in emerging or underserved markets.
Strong strategic thinking skills with the ability to turn complex objectives into actionable roadmaps.
Excellent stakeholder management, facilitation, and communication skills.
Demonstrated success leading cross-functional and geographically distributed teams.
Deep understanding of Agile, Lean Startup, and customer-centric product development approaches.
Experience with community-driven platforms or financial inclusion tools is a strong advantage.

Additional Information

• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Directing People
• Empowering Individuals
• Exploring Possibilities
• Making Decisions
• Providing Insights
• Resolving Conflict
• Taking Action
• Agile Concepts
• Conducting Research
• IT Systems
• Knowledge of Banking & Financial Service

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

Join a leading global non-profit organization in the medical field as a Social Media Coordinator based in Cape Town, where you'll play a vital role in raising awareness and educating the public about blood stem cell donation.

KEY RESPONSIBILITIES

1. Manage community engagement across platforms by responding to queries and addressing concerns.
2. Create relevant content to meet the needs and concerns of the community.
3. Conceptualize, create, and publish engaging digital content.
4. Coordinate interviews with patients, donors, and stakeholders for storytelling.
5. Assist in influencer and brand partnership activities.
6. Attend donor drives and stakeholder events to shoot content and provide support.
7. Support the rollout of local content for international social media campaigns.
8. Write and manage patient and donor content.
9. Assist with budgeting and other ad hoc activities.

REQUIREMENTS

• A relevant 3-year National Diploma; a Bachelor's degree in Journalism, PR, or related fields is advantageous.
• At least 2 years of community management experience, with strong writing skills, social media expertise, multitasking ability, news sense (journalism is a plus), and proficiency in videography and editing.
• Data analytics skills are a plus.
• Own car and valid driver's license.
• Willingness to travel nationally for content creation, training, and meetings.
• Excellent communication, editing, and writing skills.
• Project management skills.
• Passionate about community engagement and making a meaningful impact.

Appointment will be made in line with the organization's Employment Equity Plan. Preference will be given to Coloured and African males; however, applications from all designated groups are encouraged.

The proposed salary range is R30,000 - R35,000 per month, with the final offer depending on qualifications, skills, and experience.

NOTE: We ONLY accept online applications. We do not consider direct applications via WhatsApp or email.

A multi-disciplined creative agency specialising in through-the-line marketing solutions for some of the biggest brands in the country.

A social media manager with at least 2 years experience in social media and content management with agency experience who can work from Bedfordview.

Always-On & Campaign Reporting:

• Monitor social media platforms regularly to ensure consistent presence and engagement.
• Track and analyse performance metrics to optimise content strategy and campaign effectiveness.
• Prepare detailed reports showcasing key insights and recommendations for improvement.

Community Management:

• Engage with our audience across various social media channels to foster meaningful interactions and build brand loyalty.
• Respond promptly to comments, messages and inquiries, maintaining a positive and authentic brand voice.
• Identify trends, conversations and opportunities to enhance community engagement.

Facebook Ads Setup:

• Set up and manage Facebook ad campaigns, including audience targeting, ad creative development and budget optimisation.
• Monitor ad performance metrics and adjust strategies to maximise ROI and achieve campaign objectives.
• Stay updated on best practices and emerging trends in Facebook advertising.

Assist in Content Plan Development:

• Collaborate with the creative team to brainstorm and develop engaging content ideas aligned with brand objectives and audience preferences.
• Contribute to the creation of content calendars and schedules, ensuring timely and consistent delivery of content across platforms.
• Provide input and feedback on content performance to inform future planning and strategy.

• Marketing, Communications, Digital Marketing or related field qualification.
• 3 years of experience in social media management, preferably in an agency setting.
• 1 year experience with Meta Ads setup and management.
• Strong understanding of social media platforms, trends and best practices.
• Proficiency in social media analytics tools and platforms (Sprout Social, Meta etc).
• Excellent communication skills, both written and verbal.
• Creative thinker with a passion for storytelling and engaging /conversational content creation.
• Ability to thrive in a collaborative environment.

Lead and enhance Ford's social media presence, targeting brand favourability and sales lead generation. Develop and implement a strategic social media plan to meet key marketing goals. Create engaging content, oversee campaigns, and analyze data to ensure Ford SA's vibrant online image. Work with internal teams and external agencies for cohesive social media content. Use creative, analytical, and communication skills, fueled by a passion for social media, to engage Ford enthusiasts and potential customers, building a community of brand advocates and steering discussions about our products.

1. Develop and implement a social media strategy aligned with Ford South Africa's marketing goals.
2. Create engaging content for various social media platforms to foster audience engagement and community growth.
3. Monitor social media channels for industry trends, customer feedback, and direct mentions of the Ford brand.
4. Collaborate within Marketing and with other internal skill teams to create cohesive messaging across all platforms.
5. Manage social media campaigns, budgeting, and analytics to maximize ROI.
6. Devise agile tactical executions based on trending topics that would positively influence brand favourable opinion and consideration.
7. Identify threats and opportunities in user generated content on social platforms relevant to Ford, including audience profiling, topical conversations, or questions.
8. Support all product launches, marketing events, and sponsorships by creating awareness and engagement content on our social channels.

1. Ensure brand consistency in voice, messaging, and aesthetics across all digital content and social media posts.
2. Provide regular reports on social media performance, insights, and growth opportunities.
3. Manage the agency-based community managers, customer relations centre (CRC) agents, and public relations (PR) team to respond promptly and diplomatically to customer inquiries and comments on social media platforms.

1. Work closely within the Marketing team to align social media strategies with overall marketing campaigns and objectives.
2. Liaise with external agencies and partners as required, to develop and implement social media initiatives.

1. Qualification in Marketing Communications or related field
2. 3+ years of experience in social media management, preferably in the automotive or a related industry.
3. Proven track record of creating and implementing social media campaigns across multiple platforms.
4. Familiarity with CRM software and customer service platforms would be advantageous. Valid South African driver's licence and willingness to travel to after-hours marketing events to represent the brand.

1. Proficiency in social media platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube, TikTok)
2. Strong understanding of digital marketing principles and SEO strategies.
3. Ability to analyze data and provide insights using analytics tools.
4. Solid understanding of how each social media platform works and how to optimize content for engagement on each of the respective platforms.

1. Excellent written and verbal communication skills, including ability to work cross-functionally and with regional social team.
2. Creative thinking and problem-solving abilities.
3. Strong organizational and project management skills.

1. Adaptability to rapidly changing environments and trends.
2. Passion for the automotive industry and the Ford brand.
3. Team player with the ability to work independently.
4. Curious and meticulously detail-oriented.

1. Proficiency in English.
2. Additional South African languages (e.g., Zulu, Afrikaans) would be a benefit.

To ensure effective social media content and campaign strategy and production through the creation of digital content for a variety of communication channels, from conception to completion.

Job Objectives:

• Drive the conceptualisation and creation of digital content for social media channels and group websites through bringing all types of content ideas to life, from graphic design to photos, videos and multimedia content.
• Contribute forward-thinking content ideas that help amplify the group’s reputation among target audiences through experimenting with new formats, techniques and creative strategies.
• Collaborate with internal and external stakeholders to identify new stories, trends, and opportunities to create content and campaigns.
• Assist with managing project and campaign deliverables in order to meet expectations and ensure campaigns are on time and on budget.
• Create and manage a database of visual assets across all brands within the organisation.
• Assist with ad-hoc design projects, including PowerPoint presentations and materials development.
• Create and pitch effective campaign ideas needed to ladder up to the envisioned marketing pitch (the big idea) whilst ensuring integration with the broader marketing plan involving all other media channels.
• Develop content and campaign strategies that cut across major social media outlets (Facebook, Facebook Live, Instagram, Snapchat, Pinterest) and across digital formats.
• Design content for organic posts as well as paid formats ensuring up-to-date social media ad formats.
• Manage internal and external videographers/photographers/editors and internal graphical designers to plan and produce professional shot content.
• Capture video and photos at live events or stage ad-hoc shoots in the relevant environments as and when required and when the opportunity arises.
• Ensure that all content or language published to the group’s social media platforms adheres to group’s guidelines.

Education:

• Grade 12
• Bachelor’s Degree (Desirable)

Experience:

• 2-4 years professional experience.
• Experience in graphic design, photography, and image editing; Experience with PhotoShop and InDesign.

Knowledge:

• Digital and social media formats.
• Full MS Office suite.
• In-depth knowledge/experience with all major social media platforms and experience producing social-first content on one or more social media platforms.

Skills:

• Able to thrive in a fast-paced, dynamic environment and to work both independently and as part of a cross-functional team.
• Ability to take direction.
• Ability to understand group’s identity, core target audience and layer onto that own creativity and fresh content ideas.
• High level of organization.
• Leading and Deciding.
• Supporting and Cooperating.
• Interaction and Presenting.
• Analysing and Interpreting.
• Creating and Conceptualising.
• Organising and Executing.
• Adapting and Coping with Pressures.
• Enterprising and Performing.