25 Soc Engineer jobs in South Africa

Service Operations Centre (SOC) Engineer

Full time | RSAWEB | South Africa

Posted On 2025/07/01

Job Description

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service.

Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa.

We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 & 2022 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband.

These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

Cloud infrastructure

Mobile connectivity and data management

Fibre-to-the-Home (FTTH)

Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life.

We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology.

Our mission transcends our values through every customer, every interaction, every connection, everyday.

Our values:

Creativity

Humanity

Passion

• Email and telephone Enterprise customer support and service management within Enterprise SLA's

• Triage and prioritisation of incidents, tickets and service requests

• Outage management: Escalation and network notices and customer follow-up

• NOC monitoring and escalation: Outages and major incidents

• Monitoring deployments, maintenance and audits

• Scheduling maintenance RSAWEB and partner providers

• Hardware configuration: Mikrotik advantageous

• PBX extension management and deployment

• VoIP phone configuration and management

• VoIP - new services/cancellations

• Consumer Service Desk L3 escalations

• Hardware configuration

• And any other reasonable task

Requirements

• 5 years’ experience working in a ISP technical c all centre or NOC environment

• Experience and knowledge of IPv4 addressing and subnetting.

• Experience with DNS.

• Experience with working with network monitoring systems.

• Experience configuring and troubleshooting Mikrotik routers.

• Experience deploying, managing and supporting PABX/VoIP solutions.

• Experience configuring and supporting managed WiFi solutions.

• Experience working with Vmware, Linux/Windows servers advantageous.

• Reduced Gap Cover Rates (Turnberry Premier)

• Retirement Annuity Contribution (Allan Gray)

• Medical Insurance (Momentum - Health4Me)

• Discounted Internet Connectivity

• Free Employee Wellness Programme (ICAS)

• Free barista prepared coffee and snacks from our in-house cafe.

• Exposure to latest industry technologies and standards

•Lastly, a work environment that rivals the very best!

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

#J-18808-Ljbffr

Service Operations Centre (SOC) Engineer Full time | RSAWEB | South Africa Posted On 2025/07/01 Job Description Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 & 2022 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on My Broadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town. Specialisation fields: Cloud infrastructure Mobile connectivity and data management Fibre-to-the-Home (FTTH) Fibre-to-the-Business (FTTB) At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, everyday. Our values: Creativity Humanity Passion • Email and telephone Enterprise customer support and service management within Enterprise SLA's • Triage and prioritisation of incidents, tickets and service requests • Outage management: Escalation and network notices and customer follow-up • NOC monitoring and escalation: Outages and major incidents • Monitoring deployments, maintenance and audits • Scheduling maintenance RSAWEB and partner providers • Hardware configuration: Mikrotik advantageous • PBX extension management and deployment • Vo IP phone configuration and management • Vo IP - new services/cancellations • Consumer Service Desk L3 escalations • Hardware configuration • And any other reasonable taskRequirements • 5 years’ experience working in a ISP technical c all centre or NOC environment • Experience and knowledge of IPv4 addressing and subnetting. • Experience with DNS. • Experience with working with network monitoring systems. • Experience configuring and troubleshooting Mikrotik routers. • Experience deploying, managing and supporting PABX/Vo IP solutions. • Experience configuring and supporting managed Wi Fi solutions. • Experience working with Vmware, Linux/Windows servers advantageous.• Reduced Gap Cover Rates (Turnberry Premier) • Retirement Annuity Contribution (Allan Gray) • Medical Insurance (Momentum - Health4 Me) • Discounted Internet Connectivity • Free Employee Wellness Programme (ICAS) • Free barista prepared coffee and snacks from our in-house cafe. • Exposure to latest industry technologies and standards •Lastly, a work environment that rivals the very best! If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful. #J-18808-Ljbffr

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.

We're also rapidly growing and are looking for top-tier candidates who share our four core values:

• We are team players, collectively working towards a common goal
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company
• We do the right thing with an honest and transparent approach that always puts our clients first
• We take ownership of our work, always seeing it through to completion
• We execute quickly and precisely, both internally and externally
  
  

If this opportunity excites you, we invite you to continue reading! Join our team as an Incident Response Technical Lead. We're seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.

As an Incident Response Tech Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders on a project, both within FusionTek and externally. Throughout the day you'll be translating technology to clients who aren't always technical, so communication skills are paramount in this role. A broad technical foundation is also required, as you will make decisions on the client's recovery strategy and will serve as escalation point and subject matter expert to FusionTek team members and the client.

We are currently staffing the following shifts:

8:00 AM - 5:00 PM, Sunday to Thursday or Tuesday to Saturday - South Africa Standard Time (SAST)

2:00 PM - Midnight (Friday to Monday) - South Africa Standard Time (SAST)

Here's what you'll be doing:

• You'll primarily be focused on technical management of incident response recovery efforts from start to finish. This can include initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication. There are daily (sometimes more frequently) updated calls and associated reporting
• Incident response projects can often begin over a weekend or outside of traditional business hours, and weekends are crucial recovery opportunities to lessen the impact the client feels as their businesses are often completely down
• You'll work through our ticketing system to document, track, and escalate project tasks and tickets, and you'll also work on our documentation platform to keep everything up to date along the way
• You'll serve as an escalation point on technical questions from other engineers and the client
• You'll be working with a team of intelligent people to deliver world-class service to our clients
  
  
  

Requirements

• Excellent comprehension and communication in the English language
• Previous experience leading a technical team
• Knowledge of Office 365 / Azure cloud services
• Knowledge of Active Directory
• Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
• Broad understanding of how operating systems work
• Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
• Comfortable working in different OSs, both in CLI and GUI
• SQL DB knowledge is a plus
• Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
• Experience troubleshooting ingress/egress issues
• Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
• Strong comprehension of system architecture (i.e. - how servers' function, what their roles are, etc.)
• Understanding of the elements of network and system performance
• Time management skills are crucial to your success in this role
• Superb verbal and written communications skills are a must
• Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
• Previous recovery / remediation experience a plus
• Experience working in a ticketing system is preferred, with Autotask experience a plus
  
  
  

Benefits

At FusionTek, we truly believe that our people are our most valuable asset, which is why we're excited to provide:

• Salary range - R800,000 to R950,000
• Quarterly bonus eligibility based on specific KPIs
• Educational reimbursement for certification tests and company supplied training resources

#J-18808-Ljbffr

FusionTek Cape Town, Western Cape, South Africa

Remote Incident Response Tech Lead

FusionTek Cape Town, Western Cape, South Africa

4 weeks ago Be among the first 25 applicants

This range is provided by FusionTek. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

ZAR800,000.00/yr - ZAR950,000.00/yr

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.

We're also rapidly growing and are looking for top-tier candidates who share our four core values:

• We are team players, collectively working towards a common goal
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company
• We do the right thing with an honest and transparent approach that always puts our clients first
• We take ownership of our work, always seeing it through to completion
• We execute quickly and precisely, both internally and externally
  
  

If this opportunity excites you, we invite you to continue reading! Join our team as an Incident Response Technical Lead. We're seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.

As an Incident Response Tech Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders on a project, both within FusionTek and externally. Throughout the day you'll be translating technology to clients who aren't always technical, so communication skills are paramount in this role. A broad technical foundation is also required, as you will make decisions on the client's recovery strategy and will serve as escalation point and subject matter expert to FusionTek team members and the client.

We are currently staffing the following shifts:

8:00 AM - 5:00 PM, Sunday to Thursday or Tuesday to Saturday - South Africa Standard Time (SAST)

2:00 PM - Midnight (Friday to Monday) - South Africa Standard Time (SAST)

Here's what you'll be doing:

• You'll primarily be focused on technical management of incident response recovery efforts from start to finish. This can include initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication. There are daily (sometimes more frequently) updated calls and associated reporting
• Incident response projects can often begin over a weekend or outside of traditional business hours, and weekends are crucial recovery opportunities to lessen the impact the client feels as their businesses are often completely down
• You'll work through our ticketing system to document, track, and escalate project tasks and tickets, and you'll also work on our documentation platform to keep everything up to date along the way
• You'll serve as an escalation point on technical questions from other engineers and the client
• You'll be working with a team of intelligent people to deliver world-class service to our clients
  
  

Requirements

• Excellent comprehension and communication in the English language
• Previous experience leading a technical team
• Knowledge of Office 365 / Azure cloud services
• Knowledge of Active Directory
• Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
• Broad understanding of how operating systems work
• Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
• Comfortable working in different OSs, both in CLI and GUI
• SQL DB knowledge is a plus
• Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
• Experience troubleshooting ingress/egress issues
• Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
• Strong comprehension of system architecture (i.e. - how servers' function, what their roles are, etc.)
• Understanding of the elements of network and system performance
• Time management skills are crucial to your success in this role
• Superb verbal and written communications skills are a must
• Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
• Previous recovery / remediation experience a plus
• Experience working in a ticketing system is preferred, with Autotask experience a plus
  
  

Benefits

At FusionTek, we truly believe that our people are our most valuable asset, which is why we're excited to provide:

• Salary range - R800,000 to R950,000
• Quarterly bonus eligibility based on specific KPIs
• Educational reimbursement for certification tests and company supplied training resources

Seniority level

• Seniority level Associate

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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#J-18808-Ljbffr

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top-tier candidates who share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.
• We execute quickly and precisely, both internally and externally.

If this opportunity excites you, we invite you to continue reading! Join our team as an Incident Response Technical Lead. We’re seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.

As an Incident Response Tech Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical written, verbal, and video call (Zoom / Teams) updates with all stakeholders on a project, both within FusionTek and externally. Throughout the day, you’ll be translating technology to clients who aren’t always technical, so communication skills are paramount in this role. A broad technical foundation is also required, as you will make decisions on the client’s recovery strategy and will serve as an escalation point and subject matter expert to FusionTek team members and the client.

We are currently staffing the following shifts:

8:00 AM – 5:00 PM, Sunday to Thursday or Tuesday to Saturday - South Africa Standard Time (SAST)

2:00 PM – Midnight (Friday to Monday) - South Africa Standard Time (SAST)

Here’s what you’ll be doing:

• You’ll primarily be focused on technical management of incident response recovery efforts from start to finish. This can include initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication. There are daily (sometimes more frequently) updated calls and associated reporting.
• Incident response projects can often begin over a weekend or outside of traditional business hours, and weekends are crucial recovery opportunities to lessen the impact the client feels as their businesses are often completely down.
• You’ll work through our ticketing system to document, track, and escalate project tasks and tickets, and you’ll also work on our documentation platform to keep everything up to date along the way.
• You'll serve as an escalation point on technical questions from other engineers and the client.
• You’ll be working with a team of intelligent people to deliver world-class service to our clients

• Excellent comprehension and communication in the English language
• Previous experience leading a technical team
• Knowledge of Office 365 / Azure cloud services
• Knowledge of Active Directory
• Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
• Broad understanding of how operating systems work
• Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
• Comfortable working in different OSs, both in CLI and GUI
• SQL DB knowledge is a plus
• Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
• Experience troubleshooting ingress/egress issues
• Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
• Strong comprehension of system architecture (i.e. - how servers’ function, what their roles are, etc.)
• Understanding of the elements of network and system performance
• Time management skills are crucial to your success in this role
• Superb verbal and written communications skills are a must
• Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
• Previous recovery / remediation experience a plus
• Experience working in a ticketing system is preferred, with Autotask experience a plus

At FusionTek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide:

• Salary range – R800,000 to R950,000
• Quarterly bonus eligibility based on specific KPIs.
• Educational reimbursement for certification tests and company supplied training resources

#J-18808-Ljbffr

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top-tier candidates who share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.
• We execute quickly and precisely, both internally and externally.

If this opportunity excites you, we invite you to continue reading! Join our team as an Incident Response Technical Lead. We’re seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.

As an Incident Response Tech Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders on a project, both within FusionTek and externally. Throughout the day you’ll be translating technology to clients who aren’t always technical, so communication skills are paramount in this role. A broad technical foundation is also required, as you will make decisions on the client’s recovery strategy and will serve as escalation point and subject matter expert to FusionTek team members and the client.

We are currently staffing the following shifts:

8:00 AM – 5:00 PM, Sunday to Thursday or Tuesday to Saturday - South Africa Standard Time (SAST)

2:00 PM – Midnight (Friday to Monday) - South Africa Standard Time (SAST)

Here’s what you’ll be doing:

• You’ll primarily be focused on technical management of incident response recovery efforts from start to finish. This can include initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication. There are daily (sometimes more frequently) updated calls and associated reporting.
• Incident response projects can often begin over a weekend or outside of traditional business hours, and weekends are crucial recovery opportunities to lessen the impact the client feels as their businesses are often completely down.
• You’ll work through our ticketing system to document, track, and escalate project tasks and tickets, and you’ll also work on our documentation platform to keep everything up to date along the way.
• You'll serve as an escalation point on technical questions from other engineers and the client.
• You’ll be working with a team of intelligent people to deliver world-class service to our clients

• Excellent comprehension and communication in the English language
• Previous experience leading a technical team
• Knowledge of Office 365 / Azure cloud services
• Knowledge of Active Directory
• Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
• Broad understanding of how operating systems work
• Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
• Comfortable working in different OSs, both in CLI and GUI
• SQL DB knowledge is a plus
• Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
• Experience troubleshooting ingress/egress issues
• Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
• Strong comprehension of system architecture (i.e. - how servers’ function, what their roles are, etc.)
• Understanding of the elements of network and system performance
• Time management skills are crucial to your success in this role
• Superb verbal and written communications skills are a must
• Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
• Previous recovery / remediation experience a plus
• Experience working in a ticketing system is preferred, with Autotask experience a plus

At FusionTek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide:

• Salary range – R800,000 to R950,000
• Quarterly bonus eligibility based on specific KPIs.
• Educational reimbursement for certification tests and company supplied training resources

#J-18808-Ljbffr

Fusion Tek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We’re also rapidly growing and are looking for top-tier candidates who share our four core values: We are team players, collectively working towards a common goal. We work each day with a growth mindset focused on the success of our coworkers, clients, and the company. We do the right thing with an honest and transparent approach that always puts our clients first. We take ownership of our work, always seeing it through to completion. We execute quickly and precisely, both internally and externally. If this opportunity excites you, we invite you to continue reading! Join our team as an Incident Response Technical Lead. We’re seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges. As an Incident Response Tech Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical written, verbal, and video call (Zoom / Teams) updates with all stakeholders on a project, both within Fusion Tek and externally. Throughout the day, you’ll be translating technology to clients who aren’t always technical, so communication skills are paramount in this role. A broad technical foundation is also required, as you will make decisions on the client’s recovery strategy and will serve as an escalation point and subject matter expert to Fusion Tek team members and the client. We are currently staffing the following shifts: 8:00 AM – 5:00 PM, Sunday to Thursday or Tuesday to Saturday - South Africa Standard Time (SAST) 2:00 PM – Midnight (Friday to Monday) - South Africa Standard Time (SAST) Here’s what you’ll be doing: You’ll primarily be focused on technical management of incident response recovery efforts from start to finish. This can include initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication. There are daily (sometimes more frequently) updated calls and associated reporting. Incident response projects can often begin over a weekend or outside of traditional business hours, and weekends are crucial recovery opportunities to lessen the impact the client feels as their businesses are often completely down. You’ll work through our ticketing system to document, track, and escalate project tasks and tickets, and you’ll also work on our documentation platform to keep everything up to date along the way. You'll serve as an escalation point on technical questions from other engineers and the client. You’ll be working with a team of intelligent people to deliver world-class service to our clients Excellent comprehension and communication in the English language Previous experience leading a technical team Knowledge of Office 365 / Azure cloud services Knowledge of Active Directory Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures) Broad understanding of how operating systems work Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files) Comfortable working in different OSs, both in CLI and GUI SQL DB knowledge is a plus Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes) Experience troubleshooting ingress/egress issues Comfortable working in diverse firewall UIs (Sonic Wall, Meraki, Forti Gate, Cisco, Watch Guard, etc.) Strong comprehension of system architecture (i.e. - how servers’ function, what their roles are, etc.) Understanding of the elements of network and system performance Time management skills are crucial to your success in this role Superb verbal and written communications skills are a must Demonstrated skillset through industry certifications or an agreed upon plan to obtain them Previous recovery / remediation experience a plus Experience working in a ticketing system is preferred, with Autotask experience a plus At Fusion Tek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide: Salary range – R800,000 to R950,000 Quarterly bonus eligibility based on specific KPIs. Educational reimbursement for certification tests and company supplied training resources #J-18808-Ljbffr

Associate (Technical Lead), Incident Response, South Africa

S-RM is seeking an Incident Response Associate (Technical Lead) to join our Cyber Security team in South Africa.

Cybersecurity

Cape Town

Who we are

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us.

Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Advisory, Ethical Hacking, and Incident Response practices are in more demand than ever.

We’re building a team to meet this challenge. We’re quick to respond, innovate, and improve. We don’t get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we’ll empower you to implement them. If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back.

We also don’t believe there’s a typical cyber security professional. We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You’ll always find a range of perspectives and expertise to help you learn and grow.

If that sounds like your kind of team, we’d like to hear from you.

The role

Our Incident Response Associates are a critical part of our Cyber Security division’s success.

As a Response Associate (Technical Lead), you will deploy your incident response expertise in a senior delivery role across our incident response services.

You will work across the full lifecycle of security incidents to help our clients respond and recover, including:

• Leading technical incident response from first contact through to closure: you will be the primary technical resource on response cases, deploying your own expertise and offering guidance to colleagues on your project team.
• Overseeing host- and network-based incident response investigations: including triage, system recovery, technical evidence collection, and forensics, log, malware and root cause analyses.
• Developing and sharing domain expertise: we will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs.
• Participating in an on-call rotation to provide 24X7X365 client incident coverage.

Other features of the role include:

• Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients.
• Range of opportunities: you will have opportunities to broaden your security awareness into testing and advisory projects, in addition to deepening your incident response expertise.
• Flexible working practices: responding to incidents can be intense, high-pressure work. We are mindful of our team’s work/life balance and offer flexible working options to support your wellbeing.

What we're looking for

Candidates with the following qualifications and experience are likely to succeed as Incident Response Associates at S-RM.

That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.

• Experience: 5+ years’ experience in a technical cyber security role. Direct experience working in an incident response team is beneficial but not essential.
• Approach: an investigative mindset. You should be comfortable solving problems with limited information and guidance.
• Threat intelligence: some demonstrable knowledge of cyber threat actors, and their tactics, techniques, and procedures.
• Skillset: you should be comfortable using scripting to solve cyber security problems and ideally be able to demonstrate an interest in doing so, e.g. through your own research projects or prior experience.
• Communication: you should be able to communicate your technical findings for a non-technical audience in a professional setting.
• Qualifications: relevant industry certifications are not required for this role. However, holding any of the following is beneficial: GCFE, GCFA, EnCE, CFSR, CISSP, GREM, CCNA, MCFE, OSCP, Network+ and Security+

The successful candidate must have permission to work in South Africa by the start of their employment.

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of:

• 23 days holiday per year in addition to public holidays (+1 day for every year of service up to a maximum of 30 days in total);
• Hybrid working and flexible working hours;
• Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education;
• Life Insurance 4X annual salary.

Parental Support:

• Fertility treatment leave – 5 days of leave per cycle of treatment per year;
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave – 6 weeks of full pay.

Various Health and Medical Benefits including:

• Medical Aid (taxable benefit) for you and your immediate family;
• EAP program for you and your immediate family;
• Free access to the world-famous mindfulness app.

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Associate (Technical Lead), Incident Response, South Africa S-RM is seeking an Incident Response Associate (Technical Lead) to join our Cyber Security team in South Africa. Cybersecurity Cape Town Who we are S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges. We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success. But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day. We’re excited you’re thinking about joining us. Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Advisory, Ethical Hacking, and Incident Response practices are in more demand than ever. We’re building a team to meet this challenge. We’re quick to respond, innovate, and improve. We don’t get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we’ll empower you to implement them. If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back. We also don’t believe there’s a typical cyber security professional. We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You’ll always find a range of perspectives and expertise to help you learn and grow. If that sounds like your kind of team, we’d like to hear from you. The role Our Incident Response Associates are a critical part of our Cyber Security division’s success. As a Response Associate (Technical Lead), you will deploy your incident response expertise in a senior delivery role across our incident response services. You will work across the full lifecycle of security incidents to help our clients respond and recover, including: Leading technical incident response from first contact through to closure: you will be the primary technical resource on response cases, deploying your own expertise and offering guidance to colleagues on your project team. Overseeing host- and network-based incident response investigations: including triage, system recovery, technical evidence collection, and forensics, log, malware and root cause analyses. Developing and sharing domain expertise: we will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs. Participating in an on-call rotation to provide 24 X7 X365 client incident coverage. Other features of the role include: Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients. Range of opportunities: you will have opportunities to broaden your security awareness into testing and advisory projects, in addition to deepening your incident response expertise. Flexible working practices: responding to incidents can be intense, high-pressure work. We are mindful of our team’s work/life balance and offer flexible working options to support your wellbeing. What we're looking for Candidates with the following qualifications and experience are likely to succeed as Incident Response Associates at S-RM. That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives. Experience: 5+ years’ experience in a technical cyber security role. Direct experience working in an incident response team is beneficial but not essential. Approach: an investigative mindset. You should be comfortable solving problems with limited information and guidance. Threat intelligence: some demonstrable knowledge of cyber threat actors, and their tactics, techniques, and procedures. Skillset: you should be comfortable using scripting to solve cyber security problems and ideally be able to demonstrate an interest in doing so, e.g. through your own research projects or prior experience. Communication: you should be able to communicate your technical findings for a non-technical audience in a professional setting. Qualifications: relevant industry certifications are not required for this role. However, holding any of the following is beneficial: GCFE, GCFA, En CE, CFSR, CISSP, GREM, CCNA, MCFE, OSCP, Network+ and Security+ The successful candidate must have permission to work in South Africa by the start of their employment. We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of: 23 days holiday per year in addition to public holidays (+1 day for every year of service up to a maximum of 30 days in total); Hybrid working and flexible working hours; Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education; Life Insurance 4 X annual salary. Parental Support: Fertility treatment leave – 5 days of leave per cycle of treatment per year; Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay; Paternity leave – 6 weeks of full pay. Various Health and Medical Benefits including: Medical Aid (taxable benefit) for you and your immediate family; EAP program for you and your immediate family; Free access to the world-famous mindfulness app. #J-18808-Ljbffr