What Jobs are available for Skilled Technicians in South Africa?

About The Company
Deposita SA, a world renowned Cash Management Company Specializing in Smart Solutions For Banking, Retail & Wholesale Sectors has a vacancy in the Operations Department.

Job Overview
We are seeking a skilled and proactive individual to join our team as a Field Technician. The successful candidate will be responsible for the installation, maintenance, and repair of Automated Banking Machines (ABMs) and docking stations.The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies, implementing best practices, and demonstrating sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results-oriented individual who aligns with the values of the company.

Key Responsibilities

• Installation and Maintenance Management
• Conduct installations and de-installations of ABMs.
• Provide on-site training to clients on newly installed ABMs.
• Install and maintain docking stations.
• Apply necessary upgrades and modifications of ABMs.
• Operational Efficiency
• Ensure timely response to client service requests.
• Maintain high standards of workmanship.
• Complete service-level agreements (SLAs) as per contractual obligations.
• Properly maintain and manage company-issued equipment.
• Retrieve faulty canisters from cash centre for service and repair.
• Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor).
• Accurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.
• Client Satisfaction and Retention
• Ensure ongoing customer satisfaction through effective training and support on all devices.
• Customer Service Delivery
• Provide on-site technical fixes as required.
• Respond to technical call-outs within SLA timeframes.
• Be available to work extended hours as operational demands require.
• Health and Safety Compliance
• Actively contribute to the development, implementation, and review of branch, regional, or national safety plans.
• Participate in company safety initiatives including meetings and toolbox talks.
• Report and follow up on all safety incidents promptly.
• Adhere to workplace safety policies and procedures.
• Attend mandatory safety training and refresher sessions.
• Ensure appropriate use of personal protective equipment (PPE) at all times.

Ideal Candidate

• Qualification & Technical Experience Required
• Grade 12 / NQF Level 4.
• A valid drivers license.
• Electrical skills.
• Technical skills.
• Skills and Attributes
• Delivering great customer service.
• Sharing and cooperating.
• Dealing with challenging circumstances.
• Understanding the organizational environment.
• Attention to detail.
• Work under pressure.

Ceres, ZA

Full-Time

Networks

Job Openings

Field Technician - Junior

Applications are invited for the Field Technician - Junior position to be based in Ceres.

PURPOSE OF THE ROLE:

The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:

General:

• Follow set SOP's and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintaining project and safety documentation.
• Accurate reporting and updates on work done.
• Ensuring all relevant stock is available for the work that was scheduled.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Completing all SHER and OHS required documentation.
• Fibre Troubleshooting: Splicing, testing, dome management,
• Wireless Troubleshooting: Signal testing on CPE's, access points and bandwidth capacity.
• Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
• Installation of VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends, or on emergency call outs as required.
• Working at heights: House roofs, telephone/gum poles or large buildings.
• Working in crawl and small spaces for installation purposes.

Installation:

• Receiving daily job cards for new installations.
• Referencing job cards for correct stock needed for the installation.
• Confirming clients' needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
• Installation of Fibre and Wireless CPE's.
• Cable runs internal and external. Both Network and Fibre cable runs.
• Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
• Communicate with Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
• Basic access point and network setups.
• Setup and confirm the client's existing equipment is still working and that client verified that everything works as it should.
• Upgrade all equipment's firmware, clean up and take photos for quality control.
• Follow quality control with your team leader for confirmation when the installation has been completed.
• Complete installation job card with equipment used, related technical information and photos.
• Inspect site, for possible future problems. Take photos and update accordingly.
• Update Ticket with all relevant work done for job card completion and invoicing.

Callout Repairs:

• Confirm issues with client as described on ticket.
• Troubleshoot fast and sufficiently.
• Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
• Communicate costs implications involved with the repair if any.
• Has knowledge of products and pricing.
• Able to resolve the issue on site or replace the necessary equipment.
• Confirm with client that repair has been completed and that the client tested.
• Ensure that the client is satisfied with the work that has been done.
• Follow quality control with your team leader for confirmation when the repair has been completed.
• Inspect site, for possible future problems. Take photos and update accordingly.
• Update ticket with all relevant work done for job card completion and invoicing.

CPE Recovery: Wireless & Fibre:

• Remove relevant equipment and clean-up.
• Complete recovery job card with equipment removed.

The successful candidate must have the following experience/skills:

• 1 year's Fibre Optic splicing experience.
• 1 year's RF/Wireless experience.
• Knowledge around network structures, crimping.
• Previous experience in the IT Industry advantageous.
• Basic computer skills
• Customer service experience.
• Basic Networking considered an asset.
• Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
• Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
• Driver's license.
• Clean driving record.
• Good analytical and problem-solving skills.
• Effective planning skills.
• Leadership skills.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors.
• Well versed in fusion splicing machine technique.
• Strong manual dexterity and hand-eye coordination.
• Ability to work neatly and accurately.
• Technically minded.
• Ability to work in a physically demanding environment including, but is not limited to:

o carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable

reels).
- Self-disciplined, motivated and organised.
- Medically fit & able to work at height.

Education Requirements:

• Grade 12.
• Specialized certifications would be an advantage.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

About Us

TBIG Managed Solutions (Pty) Ltd is a South African IT Managed Service Provider (MSP) offering end-to-end technology solutions including helpdesk support, server hosting, Microsoft 365 licensing, cloud services, cybersecurity, connectivity, CCTV, VoIP, infrastructure, and solar installations.

We support clients across industries such as Legal, Medical Storage, Real Estate, Accounting, and Logistics. Headquartered in Edenvale, Gauteng, we provide remote support nationally and field services primarily across Gauteng.

The Role

Starting Date: 05 January 2026

We're looking for a
Level 1 Helpdesk & Field Technician (Hybrid Role)
to handle a
mix of remote helpdesk tickets (±50%) and onsite field work (±50%)
. You will be responsible for delivering high-quality technical support, completing scheduled SLA maintenance visits, and resolving issues independently onsite.

This is a
contract role with the potential to transition to full-time
for the right candidate.

Key Responsibilities

Field Support (±50%)

• Perform
  scheduled onsite SLA visits
  and complete site checklists, maintenance logs, and infrastructure reports.
• Troubleshoot and repair desktops/laptops (boot failures, OS errors, hardware diagnostics).
• Perform onsite troubleshooting and L1 tickets (MS Office apps,
  email access, Microsoft 365 login issues, printer queues, basic connectivity errors
  , etc).
• Install and configure new endpoints, printers, mobile devices, and VoIP devices.
• Diagnose and resolve LAN/WAN issues (cabling faults, Wi-Fi drops, firewall blocks).
• Verify Windows Updates and patching in line with TBIG's update policy.
• Respond to emergency call-outs and escalate unresolved issues promptly.

Remote Helpdesk Support (±50%)

• Resolve first-line tickets (email access, Microsoft 365 login issues, printer queues, basic connectivity errors, SharePoint permissions, etc).
• Manage user accounts (password resets, creation/deletion in Microsoft 365 Admin and Active Directory).
• Support users with VPN setup and email configuration.
• Escalate unresolved tickets to Tier 2/3 with full documentation and client communication.

Documentation & Compliance

• Log all work in TBIG's ticketing system with accurate time entries and resolutions.
• Update client documentation (infrastructure changes, hardware inventory, credentials).
• Maintain and follow TBIG SOPs and MSP best practices.

Client Interaction

• Maintain professional dress and conduct at all client sites.
• Communicate clearly with clients, set realistic expectations, and keep them updated.
• Uphold TBIG's values of professionalism, reliability, and technical competence.

What We're Looking For

Minimum Requirements:

• Matric (Grade 12)
• Valid South African driver's licence and
  reliable vehicle
  (daily site travel required)
• 1–2 years of IT support experience
  , including at least 6 months in a field/on-site role
• Intermediate knowledge of
  Windows 10/11, Microsoft 365
  , and basic networking

Technical Competencies:

• User/device management via Microsoft 365 Admin and Active Directory
• Networking fundamentals: IP addressing, DHCP, DNS, VPNs, basic firewall concepts
• Printer setup and troubleshooting (USB and network-based)
• Familiarity with RMM tools.
• Comfort with routers, switches, patch panels, and cabling

Soft Skills:

• Strong communication skills (able to explain technical issues clearly to non-technical users)
• Ability to work independently and manage your own schedule
• Detail-oriented, strong documentation habits
• Reliable, client-focused, and eager to learn in a fast-paced MSP

Working Conditions & Benefits

• Base: Hybrid (remote helpdesk + daily travel to client sites in Gauteng: Sandton, Centurion, Pretoria, Midrand, Johannesburg)
• Hours: Mon–Fri 08h00–17h00 (occasional overtime or after-hours work may be required)
• Reimbursement for tolls/parking (pre-approved)
• TBIG-branded laptop and uniform provided
• Company mobile phone or data allowance (depending on workload)
• Travel reimbursement for client visits
• Clear career path with potential to transition into a
  full-time role
  and progress into L2/L3