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Description

We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Service Operations Department in Gamagara, Northern Cape, South Africa.

Description

We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Service Operations Department in Gamagara, Northern Cape, South Africa.

In this role, you will make an impact in the following ways:

• Deliver Reliable RepairsYou’ll ensure Cummins products are up and running by diagnosing and completing less complex repairs efficiently, minimizing downtime for the customer.
• Enhance Customer SatisfactionBy engaging with customers professionally and courteously, you’ll build trust and strengthen long-term relationships, becoming a dependable point of contact.
• Empower Customer TeamsThrough coaching on preventative maintenance and basic repairs, you’ll upskill customer employees, helping them maintain equipment more effectively.
• Ensure Operational ReadinessYour attention to detail in preparing tools and parts will streamline repair processes, ensuring timely and accurate service delivery.
• Support Escalation EfficiencyBy identifying and escalating complex issues promptly, you’ll contribute to faster resolutions and reduce potential disruptions.
• Maintain Compliance and SafetyYour adherence to Health, Safety & Environmental policies will help create a safe work environment and ensure regulatory compliance.
• Drive Continuous ImprovementCompleting training aligned with business needs will keep your skills sharp and ensure you’re always ready to meet evolving technical challenges.
• Contribute to Quality and AccountabilityAccurate documentation of service activities supports warranty claims, quality assurance, and operational transparency.
  
  

• Strong Diagnostic and Troubleshooting SkillsYou must be able to translate customer complaints into actionable diagnostic plans, use electronic tools and guided workflows, and validate repairs by replicating issues and confirming resolution.
• Proficiency with Electronic Service ToolsKnowing how to select, operate, and interpret results from Cummins’ suite of diagnostic hardware and software tools is essential for accurate and efficient service.
• Understanding of Engine and System InteractionsYou’ll need to analyze how various mechanical and electrical systems interact (e.g., fuel, cooling, aftertreatment), using service manuals and measurement tools to pinpoint issues and perform quality repairs.
• Attention to Detail in Documentation and EscalationAccurate service documentation and knowing when and how to escalate unresolved issues ensures smooth workflow, proper billing, and a strong service history for each unit.
  
  

• Matric certificate
• Apprentice Certified Power Generation or Engine Technician (Preferred)
• Vocational diploma from relevant technical institution/Minimum of full completed N2
• Diesel mechanic trade test or Millwright trade test
• Current relevant electrical certification (optional)
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with power generation or engine products
• High Voltage/ Low Voltage experience (optional)
• Customer service experience
• This position may require licensing for compliance with export controls or sanctions regulations.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Manufacturing

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Description

We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Service Operations Department in Gamagara, Northern Cape, South Africa.

Description

We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Service Operations Department in Gamagara, Northern Cape, South Africa.

In this role, you will make an impact in the following ways:

• Deliver Reliable RepairsYou’ll ensure Cummins products are up and running by diagnosing and completing less complex repairs efficiently, minimizing downtime for the customer.
• Enhance Customer SatisfactionBy engaging with customers professionally and courteously, you’ll build trust and strengthen long-term relationships, becoming a dependable point of contact.
• Empower Customer TeamsThrough coaching on preventative maintenance and basic repairs, you’ll upskill customer employees, helping them maintain equipment more effectively.
• Ensure Operational ReadinessYour attention to detail in preparing tools and parts will streamline repair processes, ensuring timely and accurate service delivery.
• Support Escalation EfficiencyBy identifying and escalating complex issues promptly, you’ll contribute to faster resolutions and reduce potential disruptions.
• Maintain Compliance and SafetyYour adherence to Health, Safety & Environmental policies will help create a safe work environment and ensure regulatory compliance.
• Drive Continuous ImprovementCompleting training aligned with business needs will keep your skills sharp and ensure you’re always ready to meet evolving technical challenges.
• Contribute to Quality and AccountabilityAccurate documentation of service activities supports warranty claims, quality assurance, and operational transparency.
  
  

• Strong Diagnostic and Troubleshooting SkillsYou must be able to translate customer complaints into actionable diagnostic plans, use electronic tools and guided workflows, and validate repairs by replicating issues and confirming resolution.
• Proficiency with Electronic Service ToolsKnowing how to select, operate, and interpret results from Cummins’ suite of diagnostic hardware and software tools is essential for accurate and efficient service.
• Understanding of Engine and System InteractionsYou’ll need to analyze how various mechanical and electrical systems interact (e.g., fuel, cooling, aftertreatment), using service manuals and measurement tools to pinpoint issues and perform quality repairs.
• Attention to Detail in Documentation and EscalationAccurate service documentation and knowing when and how to escalate unresolved issues ensures smooth workflow, proper billing, and a strong service history for each unit.
  
  

• Matric certificate
• Apprentice Certified Power Generation or Engine Technician (Preferred)
• Vocational diploma from relevant technical institution/Minimum of full completed N2
• Diesel mechanic trade test or Millwright trade test
• Current relevant electrical certification (optional)
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with power generation or engine products
• High Voltage/ Low Voltage experience (optional)
• Customer service experience
• This position may require licensing for compliance with export controls or sanctions regulations.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Manufacturing

Referrals increase your chances of interviewing at Cummins Europe by 2x

Gamagara, Northern Cape, South Africa 4 days ago

Kathu, Northern Cape, South Africa 16 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Our client, an IT company servicing the hospitality industry, is currently looking to hire an On-Site Service Delivery Team Leader.

Requirements:

• 2 Years Experience in a similar / supervisor/ team leader role in the IT industry.
• Matric + IT Qualification (A+ and N+)
• Drivers and Own Reliable Transport
• Candidates should reside in Port Elizabeth/ Uitenhage/ Despatch .

Responsibilities:

• Responsible for keeping up to date on knowledge base for all company products.
• Responsible for overseeing new installs, add-ons/upgrades and support calls are for all company products.
• Responsible for ensuring Installation Toolboxes are maintained at Par Levels and ensure sign out procedure of the toolboxes is maintained.
• Responsible for implementing new installation procedures, communicated by Senior Management, implementing the standard, and monitoring installations regularly to ensure standards are maintained.
• Responsible for overseeing that Installation / Support checklists are submitted as per procedure.
• Oversee technical training of all the Installation and Support technicians to the standard, ensuring all training is documented, and first vetted by our internal training department and Senior Management.
• Ensure that the regions which fall under our EC office also are trained to the set standard and are monitored periodically by visiting the regions.
• Regular site visits to new installations, as well as regular visits to customer who have recently had support calls completed onsite.
• Responsible for Onsite meetings (New Sites / High Priority / Critical Issues). Meeting minutes to be taken and communicated to the relevant parties.
• Responsible for monitoring Daily Schedules of Installation and Support technicians, therefore ensuring all appointments are handled in a timely manner.
• Liaise with the technical coordinator(s) during office hours to ensure calls are dispatched effectively and monitor coordination of onsite calls after hours.
• Responsible for management of onsite calls for Installation and Support technicians (E.g. Tech whereabouts, Progress, ETA, etc)
• Liaise with the Setup Department to ensure all setup deadlines, stock testing deadlines are met.
• Monitoring of Dashboards – Onsite Calls, Setup Department, SLA dashboard, Installations.
• Responsible for maintenance of One Drive repository for Images and software for all company products.
• Spot checks on Tools / Assets for Installation and Support technicians, including checking images once a month.
• Responsible for hosting general stand up meeting with Installation and Support technicians each week, compiling minutes for the meeting and sending to Senior Management.
• Responsible for ensuring Standby handover checks are completed each week.
• Responsible for compiling Standby roster each month (To be submitted to Senior Management for approval)
• Maintain a consistent high standard of service delivery for ALL company customers in the Eastern Cape.
• Delivering and maintaining a high standard of communication with staff and clients
• Always be aware of ALL service delivery aspects of our clients.
• Responsible for executing day to day tasks given by Senior Management.
• Reporting to Senior Management for any aspects of the above duty list.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.

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2025-08-05 - 2025-09-04

Permanent

SW005732

Retail

Our client, a well established Service station based in Stellenbosch, has a vacancy for a Site Manager with at least 5 years’ experience in fuel retail / convenience store or related retail management to join their team.

The main purpose of this position is to managing the station’s entire business (forecourt, retail shop, and coffee outlet) on a day-to-day basis, leading the staff and coordinating activities to meet sales targets while maintaining high standards of customer service and compliance. The Site Manager is ultimately accountable for delivering operational excellence and upholding the brand at the site
Requirements

• Proven experience (approximately 5+ years) in fuel retail, convenience store, or related retail management is essential. Experience managing a busy filling station or forecourt with a quick-service restaurant/café is highly advantageous.
• Strong leadership and management skills – able to lead a diverse team, delegate tasks, and maintain staff discipline and morale. Proven ability to train, develop, and motivate team members to deliver exceptional performance.
• Strong numerical ability and understanding of basic accounting/reporting. Capable of managing budgets, analysing sales and inventory reports, and controlling operational costs. Experience with daily cash-up reconciliations and inventory management processes is important.
• Computer literate, with proficiency in MS Office (Excel, Word) and experience using point-of-sale and inventory management systems to monitor sales and stock levels

• Overall Site Operations: Oversee and coordinate all daily operations of the service station, including fuel pump forecourt activities, the convenience shop, and the coffee outlet, to ensure efficient and seamless running of the entire site. Ensure all checklists and operational duties (opening/closing, HSSE compliance, and day-to-day task execution) are completed daily.
• Staff Leadership & Scheduling: Lead, supervise, and mentor the station’s staff across all departments – fuel attendants, cashiers, and café personnel – including hiring and training new employees, setting work schedules, and managing performance and shifts to ensure adequate coverage and a motivated team. Provide regular feedback, conduct daily team meetings, and enforce disciplinary action where necessary to ensure consistent performance and accountability.
• Inventory & Stock Management: Oversee wet stock (fuel) by monitoring fuel levels and ensuring accurate wet-stock reconciliations. For dry stock (shop goods and coffee supplies), focus on managing wastage and conducting regular perpetual stock takes to maintain control and reduce losses. Order stock for the Select Shop and coffee outlet in line with sales trends while minimizing overstocking and shrinkage. Ensure that supplier relationships are well-managed to secure competitive pricing and consistent stock availability. Generate and analyse inventory and sales reports to identify under performing categories and adjust procurement accordingly.
• Sales & Target Achievement: Monitor sales performance across fuel, retail, and café units, analysing daily and monthly sales data. Implement pricing strategies and local marketing initiatives to optimize sales and drive business growth, aiming to meet or exceed revenue and volume targets set for each segment.
• Customer Service Excellence: Ensure exceptional customer service is delivered at all times in all areas of the site. Train staff in customer care and resolve customer issues promptly, ensuring consistent delivery of the Company Customer Commitment standards.
• Compliance & Safety: Enforce full compliance with all health, safety, security, and environmental regulations and with Company’s corporate operating standards. Maintain a safe, clean, and orderly forecourt and store environment. Adhere strictly to HSSE procedures. Ensure a Master Cleaning Plan is in place and executed. Achieve minimum required scores in all Aspirata, Mystery Shopper, etc.
• Financial Management & Reporting: Oversee the site’s financial procedures. This includes daily cash-ups and reconciling sales from fuel pumps and retail points, tracking fuel deliveries, managing expenses, and safeguarding cash. Prepare and submit regular operational and financial reports (sales, fuel volumes, expenses, etc.) to the franchise owner or head office as required, and ensure accurate record-keeping for audits. Handle cash float management, change ordering, and ensure POS systems are functional and adequately funded.
• Merchandising & Promotions: Manage merchandising and promotional activities within the convenience store and Coffee outlet. Ensure that damaged or expired products are removed, and proper records of items nearing expiration are maintained. Coordinate with Company HQ and reps for in-store marketing and promotional execution.
• Site Maintenance: Oversee the maintenance and presentation of the facility and equipment. Ensure that fuel pumps, point-of-sale systems, refrigeration, and coffee machines are in working order, coordinating repairs or maintenance services promptly. Maintain overall site cleanliness and appearance in line with Company’s brand image (forecourt, restrooms, shop, and coffee outlet areas).
• Stakeholder & External Engagement: Attend meetings with the Retailer, Company Territory Manager (TM), and regional supplier representatives. Represent the site at regional Company events, workshops, and training initiatives

• Manage daily operations across forecourt, convenience store, and coffee shop
• Lead and supervise a diverse team including fuel attendants, cashiers, and café staff
• Oversee fuel and retail stock control, ordering, and inventory accuracy
• Drive sales performance and implement local marketing and promotions
• Ensure compliance with all health, safety, and environmental regulations (HSSE)
• Deliver exceptional customer service aligned with brand expectations
• Manage daily cash-ups, POS systems, and financial reporting
• Maintain site cleanliness, functionality, and professional presentation
• Engage with suppliers, reps, and attend relevant regional meetings

• 5+ years' experience in fuel retail or similar high-volume retail environment
• Strong team leadership, staff training, and performance management skills
• Financial and stock management experience essential
• Excellent communication, customer service, and problem-solving skills
• Proficient in MS Office and POS/inventory systems

• The ideal candidate will either have completed some form of IT qualification, or will have experience working in an IT / hardware support role.
• Must have a valid drivers license.