38 Siebel Crm jobs in South Africa

Summary: To build relationships with large customers, large businesses and bulk buyers and oversee their orders from initiation to completion of sale.

FUNCTIONS / RESPONSIBILITIES:

Assist Customers

Greet the customer in a friendly tone of voice.

Introduce yourself to the customer.

Be polite, helpful and courteous at all times.

Know your store.

Know your products.

Listen carefully to the customer's needs & requirements

Ask open ended questions to find out all the information required.

Satisfy the customer’s query and requirements

Find out what else you can help the customer with.

End off in a polite and friendly way.

Deal with queries

Listen carefully to the customer's request/complaint

Ask open ended questions to find out all the information required.

Satisfy the customer’s query.

If you cannot satisfy he customer - find someone who can.

If necessary, take down the customer's details and the detail sof the query.

Find out what else you can help the customer with.

End off in a polite and friendly way.

Deal with complaints

Respond to the customer with empathy.

Apologize and thank the customer for telling us.

Tell the customer how the problem will be fixed.

Make sure that the customer is satisfied with the solution that you are offering.

If necessary, take down the customer's detail and the details of the complaint.

End off in a polite and friendly way.

Keep your customer informed. Follow up with customers telephonically to tell them how the investigation is progressing and of the result of their complaint.

Prepare for the call beforehand to remain focused during the conversation.

Ask clearly and politely for the person you want to speak to.

Greet the person and identify yourself giving your name, company & department.

Explain clearly hat has been done regarding the complaint.

Verify that the customer is satisfied with the result.

End the call by telling the customer that you look forward to seeing him in Makro soon.

If many customers are returning a particular item of stock - inform the buyer.

Deal with complaints

Use an up to date and detailed map of store location and surrounding areas

Write down names of businesses when driving around target area

Use telephone directories and yellow pages to source customers in target market

Follow up on referrals

Take the names of businesses and businessmen and run them through the store system to see if they are already cardholders

Identify competition by using a map of the area

Conduct price surveys on competitors

Get involved in community events

Survey target market

Phone the potential customer and set up a meeting to see him where required

Cold calling may be required however always be prepared with sales material& brochures

Teamwork and Self-Management

Follow through ensure that personal quality and productivity standards are

consistently and accurately maintained

Demonstrate consistent application of group and company procedures and policies

Plan and priorities, demonstrating abilities to manage competing demands

Demonstrate abilities to anticipate and manage change

Work with the broader core and site HR teams to support the overall HR strategy

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

Diploma in Sales / Marketing

2 – 3 years’ experience

Competencies& Skills:

Live the values

Judgment

Customer/Member Cantered

Planning & Improvement

Influence and Communicate

Adaptability

Culture, Diversity & Inclusion

Functiona l

Communication Skills

Strong Administration Skills

Planning, Organizing and Control

Knowledge of Store process

Manage and Motivate staff member

The position requires trust and honesty and that the handling of cash and/of finances, which include but is not limited to, the handling, administering, processing and distribution of the Company’s monetary resources such as its stock in trade or merchandise

“Employment Equity Policy Requirements may be applicable”

If you don`t hear from us within14 days please consider your application unsuccessful.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position.

All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, where after it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process of our information, please visit

Morningside Durban. An exciting opportunity exists for a Customer Relationship Manager with a proven track record in sales or business development within financial services, property finance, or trade finance to join a well-established company.

Key Responsibilities :

1. Identify and pursue new business opportunities across property developers, attorneys, brokers, and SMEs.
2. Generate quality leads through networking, referrals, and strategic outreach.
3. Present tailored bridging finance and structured lending solutions to potential clients.
4. Collaborate closely with internal credit and operations teams to structure and close deals.
5. Keep up to date with market trends, competitor offerings, and regulatory changes.
6. Provide actionable feedback to help refine products and improve the overall client experience.

Requirements :

• Proven track record in sales or business development within financial services, property finance, or trade finance.
• Strong interpersonal and communication skills, able to build rapport quickly and influence key stakeholders.
• A proactive, persistent, and results-oriented "hunter" mindset.
• Solid understanding of bridging finance, structured lending, and trade finance.
• Self-motivated, target-driven, and able to work independently.
• An existing network of property professionals, attorneys, or brokers is highly advantageous.
• Familiarity with CRM systems and sales reporting tools.

Apply : emailprotected

Required Experience :

Manager

Key Skills :

• Business Development
• Sales Experience
• Loyalty Marketing
• Portfolio Management
• Wealth Management
• Financial Services
• Algebra
• Territory Management
• Banking
• Relationship Management
• Customer Relationship Management
• Geometry

Employment Type : Full-Time

Experience : years

Vacancy : 1

Summary: To build relationships with large customers, large businesses and bulk buyers and oversee their orders from initiation to completion of sale.

FUNCTIONS / RESPONSIBILITIES:

Assist Customers

Greet the customer in a friendly tone of voice.

Introduce yourself to the customer.

Be polite, helpful and courteous at all times.

Know your store.

Know your products.

Listen carefully to the customer's needs & requirements

Ask open ended questions to find out all the information required.

Satisfy the customer’s query and requirements

Find out what else you can help the customer with.

End off in a polite and friendly way.

Deal with queries

Listen carefully to the customer's request/complaint

Ask open ended questions to find out all the information required.

Satisfy the customer’s query.

If you cannot satisfy he customer - find someone who can.

If necessary, take down the customer's details and the detail sof the query.

Find out what else you can help the customer with.

End off in a polite and friendly way.

Deal with complaints

Respond to the customer with empathy.

Apologize and thank the customer for telling us.

Tell the customer how the problem will be fixed.

Make sure that the customer is satisfied with the solution that you are offering.

If necessary, take down the customer's detail and the details of the complaint.

End off in a polite and friendly way.

Keep your customer informed. Follow up with customers telephonically to tell them how the investigation is progressing and of the result of their complaint.

Prepare for the call beforehand to remain focused during the conversation.

Ask clearly and politely for the person you want to speak to.

Greet the person and identify yourself giving your name, company & department.

Explain clearly hat has been done regarding the complaint.

Verify that the customer is satisfied with the result.

End the call by telling the customer that you look forward to seeing him in Makro soon.

If many customers are returning a particular item of stock - inform the buyer.

Deal with complaints

Use an up to date and detailed map of store location and surrounding areas

Write down names of businesses when driving around target area

Use telephone directories and yellow pages to source customers in target market

Follow up on referrals

Take the names of businesses and businessmen and run them through the store system to see if they are already cardholders

Identify competition by using a map of the area

Conduct price surveys on competitors

Get involved in community events

Survey target market

Phone the potential customer and set up a meeting to see him where required

Cold calling may be required however always be prepared with sales material& brochures

Teamwork and Self-Management

Follow through ensure that personal quality and productivity standards are

consistently and accurately maintained

Demonstrate consistent application of group and company procedures and policies

Plan and priorities, demonstrating abilities to manage competing demands

Demonstrate abilities to anticipate and manage change

Work with the broader core and site HR teams to support the overall HR strategy

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

Diploma in Sales / Marketing

2 – 3 years’ experience

Competencies& Skills:

Live the values

Judgment

Customer/Member Cantered

Planning & Improvement

Influence and Communicate

Adaptability

Culture, Diversity & Inclusion

Functiona l

Communication Skills

Strong Administration Skills

Planning, Organizing and Control

Knowledge of Store process

Manage and Motivate staff member

The position requires trust and honesty and that the handling of cash and/of finances, which include but is not limited to, the handling, administering, processing and distribution of the Company’s monetary resources such as its stock in trade or merchandise

“Employment Equity Policy Requirements may be applicable”

If you don`t hear from us within14 days please consider your application unsuccessful.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position.

All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, where after it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process of our information, please visit

Job category: Transport, Logistics and Freight

Location: Johannesburg

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity. We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.

We currently have an opportunity for a Customer Relationship Manager to join our dynamic team, Fastway Couriers.

To create, build and maintain successful relationships with existing customers in order to ensure that service level agreements (SLA’s) are adhered to, that customers receive the highest quality service and that customers are retained. The role involves resolving customers’ queries timeously and with accuracy and completeness, and also assists with invoicing queries and outstanding payments, thereby supporting the short and medium-term profitability of Fastway.

• Customer Management
• Contracts Management
• Administration and Reporting

• Diploma (NQF level 6) in Customer Care / Customer Services / Administration / Sales
• Excellent elocution in English and presentation capabilities
• MS Office (Excel, Word, PowerPoint, Outlook)
• Minimum 3 years’ experience in a client care / client management environment
• Available to be called out at any hour of the day or night to assist with situations
• Previous experience with Contract Management, Customer Care, Customer Relationship Management, Financial Management and Policies and Procedures
• Valid driver’s license with own reliable motor vehicle
• Respect and Care: Always show respect, care for and treat everyone fairly, put people first
• Integrity and Loyalty: Display loyalty, display integrity, do the right thing always!
• Can Do: Must have a can-do attitude, believe in yourself, and live out our values always.
• Continuous Improvement: Must be dedicated to continuous improvement, be innovative and constantly learning to keep ahead.

Hire Resolve is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identifying opportunities for growth and upselling.

You will serve as the main point of contact for assigned customers, handling inquiries, resolving issues, and delivering exceptional customer service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor customer satisfaction levels, and develop strategies to increase customer retention and loyalty.

• Develop and maintain productive relationships with assigned retail customers
• Ensure excellent customer service standards are met and maintained
• Identify customer needs and proactively provide solutions and recommendations
• Monitor customer satisfaction levels and address any issues or concerns
• Collaborate with internal teams to ensure timely delivery of products and services
• Identify opportunities for upselling and cross-selling
• Prepare and present reports on customer performance and satisfaction

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience as a Customer Relationship Manager or relevant role in the retail industry
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to build and maintain strong customer relationships
• Proficient in MS Office suite
• Detail-oriented and highly organized
• Ability to work well in a team and collaborate with internal stakeholders

• Salary: Market Related
• Training and Development
• Paid Time Off (PTO) (if applicable)

Contact Hire Resolve for your next career-changing move.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Customer Relationship Manager

Location: Stellenbosch
Industry: Payments / Financial Services

Company Overview:
Join a leading payment aggregator and provider of secure, innovative payment solutions. We are expanding our team and looking for a Customer Relationship Manager who will play a pivotal role in driving growth through strategic relationship management and the acquisition of new high-volume billers.

Role Purpose:
As a Customer Relationship Manager, you will be responsible for increasing transaction volumes by effectively servicing existing billers and onboarding new, high-potential billers. The role has a strong focus on the public sector, including municipal and other government entities.

Who We're Looking For:
We are seeking a dynamic, proactive self-starter with strong strategic thinking and attention to detail. You are results-driven, disciplined, and tenacious—someone who can take ownership and see opportunities through to completion.

Key Responsibilities:

• Drive transaction volume growth through effective servicing of billers under your management.
• Identify, source, and onboard new billers with high-volume potential.
• Expand payment volumes through both retail and digital payment networks.
• Build and maintain trusted advisor relationships with key stakeholders at existing and prospective billers.
• Develop strategic partnerships with banks, referral partners, and other relevant organizations.
• Collaborate with internal teams to explore innovative solutions that drive business growth.
• Serve as the primary liaison between billers/prospects and internal departments.
• Support marketing efforts to maintain the company’s brand presence.
• Ensure smooth operational processes related to billers in collaboration with internal teams.
• Track and report on key business opportunities, sales performance, forecasts, and client issues.

Minimum Requirements:

• A relevant qualification in business, finance, or a related field.
• 3–5 years’ experience in a similar role within the payments or financial services industry, with demonstrable success in sales and enterprise-level client management.
• Experience in the public sector—particularly within local government—will be advantageous.
• Solid understanding of the payments landscape.
• Valid driver’s license and own transport; must be willing and able to travel regularly.
• Excellent communication skills in business English; proficiency in additional languages is a plus.

If you’re passionate about relationship-building, thrive in a fast-paced environment, and want to contribute to the growth of a leading payments company, we’d love to hear from you.

To Apply:

Johannesburg, South AfricaProperty24 – Sales / Full-time / On-siteExcellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services.Our Employment Equity goals will be taken into account in our selection process.

Responsibilities

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

Requirements

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years’ experience in sales
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver’s license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation

Remuneration

• Marker related basic salary plus monthly commission
• Fuel and cellphone allowance
• Use of company laptop

Customer Relationship Manager • Johannesburg, South Africa