30 Siebel Crm jobs in South Africa

Summary:
To build relationships with large customers, large businesses and bulk buyers and oversee their orders from initiation to completion of sale.

FUNCTIONS / RESPONSIBILITIES:

Assist Customers

Greet the customer in a friendly tone of voice.

Introduce yourself to the customer.

Be polite, helpful and courteous at all times.

Know your store.

Know your products.

Listen carefully to the customer's needs & requirements

Ask open ended questions to find out all the information required.

Satisfy the customer's query and requirements

Find out what else you can help the customer with.

End off in a polite and friendly way.

Deal with queries

Listen carefully to the customer's request/complaint

Ask open ended questions to find out all the information required.

Satisfy the customer's query.

If you cannot satisfy he customer - find someone who can.

If necessary, take down the customer's details and the detail sof the query.

Find out what else you can help the customer with.

End off in a polite and friendly way.

Deal with complaints

Respond to the customer with empathy.

Apologize and thank the customer for telling us.

Tell the customer how the problem will be fixed.

Make sure that the customer is satisfied with the solution that you are offering.

If necessary, take down the customer's detail and the details of the complaint.

End off in a polite and friendly way.

Keep your customer informed. Follow up with customers telephonically to tell them how the investigation is progressing and of the result of their complaint.

Prepare for the call beforehand to remain focused during the conversation
.

Ask clearly and politely for the person you want to speak to.

Greet the person and identify yourself giving your name, company & department.

Explain clearly hat has been done regarding the complaint.

Verify that the customer is satisfied with the result.

End the call by telling the customer that you look forward to seeing him in Makro soon.

If many customers are returning a particular item of stock - inform the buyer.

Deal with complaints

Use an up to date and detailed map of store location and surrounding areas

Write down names of businesses when driving around target area

Use telephone directories and yellow pages to source customers in target market

Follow up on referrals

Take the names of businesses and businessmen and run them through the store system to see if they are already cardholders

Identify competition by using a map of the area

Conduct price surveys on competitors

Get involved in community events

Survey target market

Phone the potential customer and set up a meeting to see him where required

Cold calling may be required however always be prepared with sales material& brochures

Teamwork and Self-Management

Follow through ensure that personal quality and productivity standards are

consistently and accurately maintained

Demonstrate consistent application of group and company procedures and policies

Plan and priorities, demonstrating abilities to manage competing demands

Demonstrate abilities to anticipate and manage change

Work with the broader core and site HR teams to support the overall HR strategy

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

Diploma in Sales / Marketing

2 – 3 years' experience

Competencies& Skills:

Live the values

Judgment

Customer/Member Cantered

Planning & Improvement

Influence and Communicate

Adaptability

Culture, Diversity & Inclusion

Functiona
l

Communication Skills

Strong Administration Skills

Planning, Organizing and Control

Knowledge of Store process

Manage and Motivate staff member

The position requires trust and honesty and that the handling of cash and/of finances, which include but is not limited to, the handling, administering, processing and distribution of the Company's monetary resources such as its stock in trade or merchandise

"Employment Equity Policy Requirements may be applicable"

If you don`t hear from us within14 days please consider your application unsuccessful.

Please take note
that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies ("Massmart"), to process your personal information in order for Massmart to consider your application for this position.

All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, where after it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process of our information, please visit

Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services.

Our Employment Equity goals will be taken into account in our selection process.

Responsibilities

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

Requirements

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years' experience in sales
• Proven sales track record
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver's license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation
• Self-discipline

Remuneration

• Marker related basic salary plus monthly commission
• Fuel and cellphone allowance
• Use of company laptop

My client, a leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team. The main purpose of the role is to take responsibility for step growth in transaction volumes through servicing existing billers effectively, and through the onboarding of new high volume potential billers.

The ideal candidate is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities.

Responsibilities will include:

• Grow transaction volumes through servicing of billers under management
• Source and onboard new billers
• Grow transaction volumes through both retailer and digital payment networks
• Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders
• Identify and develop Pay@ strategic partnerships – banks, referral partners, etc.
• Explore innovative new solutions and collaborate across the business
• Act as the key interface between billers / prospects and departments
• Maintain marketing presence in conjunction with the marketing team
• Liaise internally to ensure operations pertaining to billers run smoothly
• Track and report key business opportunities, sales analysis and forecasts, solutions and query management

Minimum requirements:

• Relevant qualification;
• 3 - 5 years' in similar experience in the payments / financial industry, with referenceable sales and enterprise level client relationship management experience;
• Experience in the public sector will be beneficial, preferably in local government;
• Understanding of payments environment
• Valid driver's license, own transport & and the ability to travel fairly often;
• Fluent in business English, any additional languages will be seen as beneficial.

WELCOME TO OLX

Software innovation is the driving force behind the success of Property24. We strive for outstanding user experiences on our websites, desktop, and mobile applications. We've created the leading property marketplaces in SA and Kenya, and are by no means finished. Join the tech-savvy team where quality, scale and performance are the foundations of our success.

We're always growing our products, so if you're one of SA's talented software developers, then you'd be a great addition to our team.

At OLX, we work together to build a more sustainable world through trade.

We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, Property24, AutoTrader.

Join OLX and see how far you can go.

Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services. Our employment equity goals will be taken into account in our selection process.

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years' experience in sales
• Proven sales track record
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver's license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation
• Self-discipline

• Market related basic salary plus monthly commission
• Fuel and cellphone allowance
• Use of company laptop

If we're blown away by your CV, we'll call you in for an interview.

We'll give you a warm welcome, a quick test to challenge your mind and a chat to weigh up your skills and personality - simple, right? If you get the job, be prepared for a pretty great adventure

We look forward to meeting you.

To support our commitment to diversity, inclusion, and compliance with South Africa's Employment Equity Act, we collect gender and race information to help us monitor and promote equal opportunities. Please note that this information is confidential and does not influence hiring decisions, which are based solely on qualifications and experience.

Diversity, Equity and Inclusion at OLX

OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don't meet all the requirements - you may be just the right fit for this or other opportunities with us

OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement .

Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services. The successful candidate will cover the Garden Route

Responsibilities

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

Requirements

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years' experience in sales
• Proven sales track record
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver's license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation
• Self-discipline

Remuneration

• Market related basic salary plus monthly commission
• Fuel and cellphone allowance
• Use of company laptop

Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services. The successful candidate will cover the Garden Route

Responsibilities

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

Requirements

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years' experience in sales
• Proven sales track record
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver's license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation
• Self-discipline

Remuneration

• Market related basic salary plus monthly commission
• Fuel and cellphone allowance
• Use of company laptop

Summary:
To build relationships with large customers, large businesses and bulk buyers and oversee their orders from initiation to completion of sale.

FUNCTIONS / RESPONSIBILITIES:

Assist Customers

Greet the customer in a friendly tone of voice.

Introduce yourself to the customer.

Be polite, helpful and courteous at all times.

Know your store.

Know your products.

Listen carefully to the customer's needs & requirements

Ask open ended questions to find out all the information required.

Satisfy the customer's query and requirements

Find out what else you can help the customer with.

End off in a polite and friendly way.

Deal with queries

Listen carefully to the customer's request/complaint

Ask open ended questions to find out all the information required.

Satisfy the customer's query.

If you cannot satisfy he customer - find someone who can.

If necessary, take down the customer's details and the detail sof the query.

Find out what else you can help the customer with.

End off in a polite and friendly way.

Deal with complaints

Respond to the customer with empathy.

Apologize and thank the customer for telling us.

Tell the customer how the problem will be fixed.

Make sure that the customer is satisfied with the solution that you are offering.

If necessary, take down the customer's detail and the details of the complaint.

End off in a polite and friendly way.

Keep your customer informed. Follow up with customers telephonically to tell them how the investigation is progressing and of the result of their complaint.

Prepare for the call beforehand to remain focused during the conversation
.

Ask clearly and politely for the person you want to speak to.

Greet the person and identify yourself giving your name, company & department.

Explain clearly hat has been done regarding the complaint.

Verify that the customer is satisfied with the result.

End the call by telling the customer that you look forward to seeing him in Makro soon.

If many customers are returning a particular item of stock - inform the buyer.

Deal with complaints

Use an up to date and detailed map of store location and surrounding areas

Write down names of businesses when driving around target area

Use telephone directories and yellow pages to source customers in target market

Follow up on referrals

Take the names of businesses and businessmen and run them through the store system to see if they are already cardholders

Identify competition by using a map of the area

Conduct price surveys on competitors

Get involved in community events

Survey target market

Phone the potential customer and set up a meeting to see him where required

Cold calling may be required however always be prepared with sales material& brochures

Teamwork and Self-Management

Follow through ensure that personal quality and productivity standards are

consistently and accurately maintained

Demonstrate consistent application of group and company procedures and policies

Plan and priorities, demonstrating abilities to manage competing demands

Demonstrate abilities to anticipate and manage change

Work with the broader core and site HR teams to support the overall HR strategy

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

Diploma in Sales / Marketing

2 – 3 years' experience

Competencies& Skills:

Live the values

Judgment

Customer/Member Cantered

Planning & Improvement

Influence and Communicate

Adaptability

Culture, Diversity & Inclusion

Functiona
l

Communication Skills

Strong Administration Skills

Planning, Organizing and Control

Knowledge of Store process

Manage and Motivate staff member

The position requires trust and honesty and that the handling of cash and/of finances, which include but is not limited to, the handling, administering, processing and distribution of the Company's monetary resources such as its stock in trade or merchandise

"Employment Equity Policy Requirements may be applicable"

If you don`t hear from us within14 days please consider your application unsuccessful.

Please take note
that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies ("Massmart"), to process your personal information in order for Massmart to consider your application for this position.

All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, where after it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process of our information, please visit