47 Shop Supervisor jobs in South Africa

Main purpose of the job:

The successful applicant will be responsible for overseeing smooth operation of Coffee Shop, kitchen production, maintain consistency in all menu items and monitoring inventory and customer satisfaction.

Desirable education and experience:

• Matric is essential
• Relevant tertiary qualification in food and beverage services or culinary arts is compulsory
• Minimum 2 Years’ experience of progressive/kitchen management is compulsory
• Must be computer literate
• Experience with stock control, ordering and receiving

Knowledge, skills and competencies:

• Knowledge of the catering environment ranging from fine dining to restaurant dining
• Knowledge of South African and industry specific laws
• Management Skills
• Communication Skills
• Computer literate

Key areas of responsibility:

• Oversee smooth operation of Coffee Shop and kitchen production
• Maintain consistency for all menu items
• Monitoring inventory, ordering, stock taking and stock balancing
• To ensure portion control, preparation and storage methods thereby avoid waste and keep costs down
• Delivering excellent service
• To assist in all food production areas with basic food preparation in accordance with menu requirements
• To assist in completion of relevant paperwork reproduction and wastage sheets, cleaning records, etc
• To do regular stock takes as and when required
• To maintain temperature records as required and to report any variance
• Analyse and manage effectively all in unit costs
• All food wastage to be recorded and minimised
• Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
• Support, train, coach and develop team
• Submit weekly/monthly returns as per deadlines
• Cash Control and Banking to be done in line with company protocols.

To supervise the manufacturing of machined steel components for agricultural equipment by co-ordinating staff activities, organising and monitoring work flow and output. This involves processes like cutting, preparing raw material, machining, splining, inspecting, final assembling and testing of finished products.

Duties and Responsibilities:

• Production
• Health and Safety
• People Management
• Maintenance and Housekeeping
• Quality Assurance
• Administration

Experience: At least 5 years experience working in a production environment and additional 3 years working as a supervisor or in a leadership position.

Qualification: National Senior Certificate and past trade test (Turner).

To ensure that all materials and processes adhere strictly to customer specifications and internal quality standards, and to oversee the implementation and compliance of quality systems within the production division.

• PRINCIPAL ACCOUNTABILITIES

Accountabilities

Key Performance Indicators (KPIs)

Support in determining, negotiating, and agreeing upon in-house quality procedures, standards, and specifications

Clearly documented quality procedures aligned with ISO and customer expectations

Ensure adherence to quality, health, and safety standards across the plant

Zero non-conformities and audit failures; reduced incident reports

Monitor and ensure that manufacturing processes comply with defined quality standards

Regular inspections, compliance audits, and corrective actions documented and implemented

Conduct and document quality testing (pre-production, in-process, and final product)

100% completion of quality checklists and sampling reports

Follow established procedures, ISO guidelines, and maintain proper documentation

ISO compliance and audit-readiness at all times

Act as a catalyst for continuous improvement in quality and operational efficiency

Number of improvement initiatives implemented per quarter; measurable performance improvements

Lead, manage and motivate quality control staff to meet departmental goals

Achievement of departmental KPIs; performance reviews and development plans completed on time

Monitor and document critical control points (CCPs) regularly

Accurate and timely CCP logs with corrective actions recorded

Ensure customer requirements and service standards are understood and implemented

Positive customer feedback; low rate of quality-related returns or complaints

• INTERACTIONS

Internal :

• Production Department
• Purchase / Procurement
• Planning and Production Control (PPC)
• Maintenance and R&D (as applicable)

External :

• Customers and end-users (for quality audits, complaints, and resolution)
• Raw material vendors and external testing laboratories
• Certification bodies (for ISO or regulatory audits)
• SKILLS AND KNOWLEDGE

Educational Qualifications :

• Post Graduate Diploma in Plastics Technology / CIPET or
• Diploma in Plastics / Mechanical Engineering or related field

Relevant Industry Experience :

• 5–7 years of experience in a Packaging Manufacturing Industry with hands-on exposure to Quality Control and Assurance

Technical Skills :

• In-depth knowledge of packaging processes (lamination, extrusion, printing, slitting, sealing)
• Experience with lab instruments and testing procedures (tensile strength, bond strength, GSM, COF, WVTR, etc.)
• Proficiency in ISO 9001 / ISO 22000 / HACCP and other quality management systems
• Skilled in preparing audit documentation, process documentation, and quality SOPs

Behavioral Skills :

• Strong analytical and problem-solving ability
• Detail-oriented with a commitment to accuracy and process compliance
• Effective communicator and team leader
• Ability to manage cross-functional teams under pressure

The Quality officer is positioned in the Quality department reporting to the Quality Manager.

The level of the role relates to place in the organization and scope (being more administrative and working along protocols up to being the delegate for the Quality manager with significant seniority in specific Quality areas). The officer is an expert in Quality Management and Feed / Food Safety & Quality with good communication and training skills.

KEY ACCOUNTABILITIES

The activities below are done autonomously or under close supervision of the quality manager (being the line manager) depending on the seniority of the position. The Quality manager is accountable.

Quality Management

o Ensure up to date quality management system (procedures and instructions) in line with Nutrace, relevant legislations, (certification) norms and / or customer demands.

o Prepare yearly management review.

o Maintain incident / crisis contact list.

o Monitor status of quality plan, recommend actions when lagging and ensure follow up.

o Provide training and education to employees on food and feed safety practices, including Good Manufacturing Practices (GMPs), Hazard Analysis and Critical Control Points (HACCP), and other relevant food safety programs.

o Key user for one or more IT solutions used to manage the quality processes.

o Participate in HACCP team.

o Depute for Quality Manager

Quality Performance

o Perform ingredient and supplier assessments and keep corresponding documentation up to date.

o Perform self-assessments to identify gaps with NBSF, Nutrace, Certification schemes and customer requirements and support closure of gaps.

o Execute and / or coordinate internal and / or external audits and initiate and monitor progress of corrective actions in case of deviations.

o Perform hygiene rounds and work with production on hygiene, QC controls and 5S.

o Prepare quality performance reports, analyse results and advice on follow up.

o Prepare and support customer, GIA, Nutrace and customer audits, and follow up of non-conformities and recommendations.

o Assist with the development and implementation of sampling plans and analytical methods to ensure that products and raw materials are sampled and analyzed appropriately.

o Lead or support T&T tests and dummy recalls

o Take admin role in case of incidents and crisis.

o Investigate customer complaints and quality issues, working closely with other departments to identify root causes and implement corrective actions.

o Participate in improvement projects.

Quality Control and analytical services

o Define the monitoring plans for incoming and manufactured goods and ensure correct execution. Support operations in in-process controls, in accordance with the organization guidelines and relevant standards and schemes.

o Analyze QC and Quality data to identify trends and risks and develop and implement corrective and preventive actions as necessary.

o Assure all analytical services are provided in time and with the required quality.

Regulatory Affairs and Product Registrations (when in scope)

o Support in maintenance of permits from the local authorities.

o Support in development of product registration dossier (as producing OpCo or as selling OpCo – gathering all information, checking correctness.

o Ensure changes in regulation are reviewed and necessary actions are taken.

o Support or lead preparation and execution of inspections from authorities.

Additional Job Description

Knowledge and Experience Comprehensive knowledge of quality assurance frameworks, industry best practices, regulatory standards, and quality management methodologies.

May possess specialized expertise in specific areas.

People Management -

Scope Administrative tasks with a focus on creating solutions and continuous improvement.

Nature and complexity of the tasks QA Officer III handles advanced and strategic responsibilities within the quality assurance function. They may lead quality improvement projects, develop and implement quality management systems, and oversee compliance with regulatory requirements.

Regulatory Affairs and Product Registrations

Independently manages permit renewals and timelines.

Prepares for changes from new regulations proactively.

Provides support in preparation of authority inspections

Reviews and validates completeness of documents for product registration

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Recruiter:

West Coast Personnel

Job Ref:

JAAD03062025-1

Date posted:

Tuesday, June 3, 2025

Location:

killarney gardens, Western Cape, South Africa

Salary:

R10,000 per month

SUMMARY:

Quality Control Inspector

POSITION INFO:

Job Summary:

The Quality Control Inspector in the Plastic Injection Moulding Department is responsible for inspecting products, materials, and processes to ensure they meet quality standards and comply with industry specifications. This role includes assessing the quality of incoming materials/products, in-process products, and finished items, ensuring that defective products are identified and corrective actions are recommended.

Responsibilities:

Product Inspection:

• Perform regular quality checks on raw materials, in-process products, and finished goods to verify they meet established quality standards.
  
  

• Monitor and document injection moulding processes to ensure consistency and compliance with specifications.
  
  

• Identify defects or deviations from specifications, document findings, and report to the Quality Control Team Leader.
  
  

• Maintain accurate and detailed inspection records, including product samples and any non-conformance findings.
  
  

• Conduct and document standard tests, such as dimensional checks, visual inspections, and functional tests, using precision measuring equipment (e.g., gauges).
  
  

• Provide feedback on potential areas for improvement to production teams and support corrective action implementation.
  
  

• Work closely with production and engineering teams to address quality issues and implement solutions.
  
  

• Assist in training production staff on quality standards and inspection procedures as required.
  
  

• Ensure compliance with safety and health regulations during inspections and handling of materials.
  
  

• Matric certificate or equivalent
• Minimum 1 year of experience in quality inspection or manufacturing (injection moulding preferred)
• Familiarity with injection moulding processes and common plastic defects (e.g., flash, sink, warping)
• Ability to read and interpret technical drawings, part specifications, and inspection standards
• 1 year experience in the use of precision measuring tools, e.g.
• Vernier callipers
• Micrometres
• Height gauges
• Go/no-go gauges
• Basic understanding of quality standards (e.g., ISO 9001) and inspection procedures
• Strong attention to detail and ability to spot visual and dimensional defects*
• Physical Requirements:
• Ability to stand for long periods
• Lift parts or tools
• Comfortable working in production floor environment (hot, noisy, etc.)
• Basic computer skills for data entry and reporting*
• Good communication skills to report findings and work with production staff
  
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Quality Assurance
• Industries Advertising Services

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A client based in KZN - Durban North is looking for a Quality Control Assistant

• Must have his own transport.
• Will be based in Dube Tradeport, KZN
• Overtime & standby will be required
• Work is shift work - 12 hour shifts both day and night on rotation
• High quality working environment

Minimum Qualifications :

• Matric math’s HG pass
• Minimum 3 years’ experience in quality control (not industry specific)
• Preferred Experience :
• Rapid Global Risk software proficiency
• Ritescan scanning experience

Capabilities :

• Of strong character, not to be intimidated by other department members
• Pass eye test, which will include test for colour blindness
• Confident and able to make decisions
• Strong team player (cohesive, approachable, good at communicating)
• High attention to detail
• Able to handle a physical job, i.e. climbing ladders, picking up boxes, spend a lot of time on your feet
• Able to work under pressure, be able to solve problems and adapt when necessary
• Good written and verbal articulation ability
• Able and willing to work long hours
• Willing to participate in stock takes
• Strong ability to adhere to systems and procedure

Duties :

• Controlling and issuing labels to jobs
• Issuing signed standards to jobs and controlling signed standard room
• Constand updating of signed standards (signed by the QC manager)
• Ensuring QC boards are attached to each machine for each job change
• Verifying correct material is issued to jobs
• Scanning completed jobs out of WIP
• Monitoring Operations-process control, factory floor, qc station.
• Reporting incidents on Rapid software.
• Packing list to be put up- (new boards to be designed)
• Ensure manufactured stock meets mandated quality standards – per company policy Eliminate production delays due to poor quality of bought in stock or work in progress stock
• Always maintain quality control SOP and AQL control document – online checks required
• Have an intimate knowledge of Company product and what constitutes good quality
• Supply product that meets quality standards as agreed with the customers
• Engage with other team members cohesively, so that quality becomes a team responsibility, and all understand they are responsible for delivery thereof
• Complete required training on time and in a manner that allows you to affect what you have learnt in your daily duties
• Use all software mandated by the Company
• Always act in a manner that is aligned with company duties

Quality Control Assistant • Durban, South Africa