14 Shift Leader jobs in South Africa

Duties and Responsibilities:

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural Requirements:

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability

Minimum Requirement.

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Shift Leader - Faithful to Nature - Parelberg

An exciting opportunity at Faithful to Nature has become available for a Shift Leader at our store.

Faithful to Nature is a market leader in the online natural product retail space with the mission of improving the health of our customers and our planet. We are passionate about innovating and delivering excellent customer service. This is a unique opportunity for someone who is passionate about Faithful to Nature's ethos and delivering exceptional customer service

This position is responsible for assisting in both maximizing sales and ensuring the effective operation of all store activities. In the absence of the Store Manager, this position is responsible for meeting set personable sales objectives as well as for projecting the company's vision and mission statement and image through effective customer service and visual presentation techniques. Assisting in the planning and development of committed and well-trained staff is a top priority for this position and is approached with a concise training program focusing on all aspects of store procedures.

RESPONSIBILITIES

Sales and Customer Service:

• Ensure that customers receive outstanding service by offering a friendly environment, to include excellent product knowledge and all aspects of the Faithful to Nature's non-negotiable standards.
• Maximize store sales targets, while working with team members to model successful sales techniques and customer service standards.
• Ensure compliance with all policies and procedures through regular walk-through and audits.
• Monitor local market conditions and business trends by assessing mall standings and competitors, in order to maximize sales and meet or exceed set goals.
• Monitor sales performance through analysis of productivity and sales reports and suggest new strategies to supervisors.

Merchandise and Inventory management:

• Ensure the selling floor is adequately merchandised, with the right assortment and presentation

• Train team members and ensure proper adherence to set company visual and marketing strategies.

• Ensure the efficient and timely implementation of Head Office directives for markdowns, stock counts, etc.

Operating Cost control & Profitability:

• Control wage cost by following directions as determined by the wage cost department and by analyzing traffic trends, staff productivity and scheduling.
• Ensure efficient opening and closing procedures including correct banking practices.
• Follow all company P.O.S. and related systems with accuracy and consistency.
• Ensure effective Asset protection in the store to control shrinkage.

Human Resources Management:

• Coach and motivate store personnel to meet the highest standards of customer service excellence by planning and assigning daily goals and tasks, and ensuring proper completion through follow up.
• Successfully recruit, train, develop and communicate with all staff in all areas of store operations.
• Evaluate, develop and maintain set store productivity goals through continuous evaluation. Assess performance on a regular basis, and react to performance issues
• Maintain a professional demeanor in both attitude and attire at all times and provide staff with a strong leadership role model in all work-related activities.
• Act as a liaison between store staff and Head Office Personnel to ensure the successful understanding and implementation of all store related information.
• Ensure that Health 8: Safety regulations are in place and communicated to all team members
• Ensure that all employee files are maintained and updated
• Ensure timely and accurate processing of all EFT and payroll information through the system
• Other ad-hoc duties required from time to time.

REQUIREMENTS

• 2 - 5 years FMCG retail experience, or in a similar retail environment.
• 1 – 2 years' experience in supervisory/assistant manager position.
• Microsoft Office Suite beneficial.
• Excellent written and verbal communication.
• Ability to work varied hours/days as required in a retail environment.
• A Secondary School Diploma or equivalent.
• Own reliable transport.

Shift Leader - Faithful to Nature - V&A Waterfront

An exciting opportunity at Faithful to Nature has become available for a Shift Leader at our store.

Faithful to Nature is a market leader in the online natural product retail space with the mission of improving the health of our customers and our planet. We are passionate about innovating and delivering excellent customer service. This is a unique opportunity for someone who is passionate about Faithful to Nature's ethos and delivering exceptional customer service

This position is responsible for assisting in both maximizing sales and ensuring the effective operation of all store activities. In the absence of the Store Manager, this position is responsible for meeting set personable sales objectives as well as for projecting the company's vision and mission statement and image through effective customer service and visual presentation techniques. Assisting in the planning and development of committed and well-trained staff is a top priority for this position and is approached with a concise training program focusing on all aspects of store procedures.

RESPONSIBILITIES

Sales and Customer Service:

• Ensure that customers receive outstanding service by offering a friendly environment, to include excellent product knowledge and all aspects of the Faithful to Nature's non-negotiable standards.
• Maximize store sales targets, while working with team members to model successful sales techniques and customer service standards.
• Ensure compliance with all policies and procedures through regular walk-through and audits.
• Monitor local market conditions and business trends by assessing mall standings and competitors, in order to maximize sales and meet or exceed set goals.
• Monitor sales performance through analysis of productivity and sales reports and suggest new strategies to supervisors.

Merchandise and Inventory management:

• Ensure the selling floor is adequately merchandised, with the right assortment and presentation

• Train team members and ensure proper adherence to set company visual and marketing strategies.

• Ensure the efficient and timely implementation of Head Office directives for markdowns, stock counts, etc.

Operating Cost control & Profitability:

• Control wage cost by following directions as determined by the wage cost department and by analyzing traffic trends, staff productivity and scheduling.
• Ensure efficient opening and closing procedures including correct banking practices.
• Follow all company P.O.S. and related systems with accuracy and consistency.
• Ensure effective Asset protection in the store to control shrinkage.

Human Resources Management:

• Coach and motivate store personnel to meet the highest standards of customer service excellence by planning and assigning daily goals and tasks, and ensuring proper completion through follow up.
• Successfully recruit, train, develop and communicate with all staff in all areas of store operations.
• Evaluate, develop and maintain set store productivity goals through continuous evaluation. Assess performance on a regular basis, and react to performance issues
• Maintain a professional demeanor in both attitude and attire at all times and provide staff with a strong leadership role model in all work-related activities.
• Act as a liaison between store staff and Head Office Personnel to ensure the successful understanding and implementation of all store related information.
• Ensure that Health 8: Safety regulations are in place and communicated to all team members
• Ensure that all employee files are maintained and updated
• Ensure timely and accurate processing of all EFT and payroll information through the system
• Other ad-hoc duties required from time to time.

REQUIREMENTS

• 2 - 5 years FMCG retail experience, or in a similar retail environment.
• 1 – 2 years' experience in supervisory/assistant manager position.
• Microsoft Office Suite beneficial.
• Excellent written and verbal communication.
• Ability to work varied hours/days as required in a retail environment.
• A Secondary School Diploma or equivalent.
• Own reliable transport.

Duties and Responsibilities:

• Assisting in managing all aspects of a store
• Maximizing turnover and profit
• Minimise shrinkage by monitoring stock related risks.
• Deliver exceptional customer service by implementing customer experience strategy.
• Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
• Innovative visual merchandising to optimize sales.
• Implement all company policies and procedures.
• Maintaining health & safety practices
• Optimize team through creating an inspiring environment.
• Align team members to Company culture and create fun.

Behavioural Requirements:

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability

Minimum Requirement.

• 3 years of Management retail experience
• Matric or Equivalent
• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Purpose of the role:

To work in conjunction with the Shift Leader facilitating the operations of the Store from end-to-end and making sure that customer orders are processed within the expected timeframes. Effectively manage a team of Store Associates ensuring that operations run smoothly and metrics are consistently achieved. Build stakeholder relationships, implement SOP's, and maintain accurate stock records. Act as Second In Charge (2IC) to the Shift Leader to ensure that the store runs smoothly and that risk and stock control processes are carried out effectively.

Responsibilities:

Store Operations

• Executing store leadership tasks, including stock management, daily ordering, leading by example and being responsible for the store while on shift.
• Supervising all store operations, including picking and packing as well and loading and unloading,
• Working alongside the Shift Leader to promote a high-performance team culture including a proactive approach to Safety, Process Accuracy and Customer Experience
• Monitoring and continuously improving on a range of Key Performance Indicators, including stock accuracy, quality control, efficiency and continuous improvement strategies
• Identifying opportunities to improve efficiency, performance and mitigate risk - striving for accurate, on time delivery at all times
• Acting as keyholder and being responsible for the store in the absence of the Shift Leader
• Ensuring accurate and effective delivery and stock transactions are maintained, including ensuring that all deliveries are checked in within 60 minutes of receipt
• Managing end to end stock takes and taking steps to reduce waste and shrinkage
• Performing administrative duties and additional functions as needed and determined by the Shift Leader, Area Manager and/or Operations Manager

Team Leadership

• Assisting the Shift Leader in providing guidance to the Store Associates to ensure the team achieves high levels of excellence in all aspects of operational requirements
• Training new team members and being confident on process and product at all times
• Ensuring safety standards are continuously evolving, championing change when risks and opportunities are identified
• Growing and mentoring your team to develop their technical capability

Requirements:

• Grade 12 education + a tertiary qualification in Retail
• 2+ years experience working within an retail, operations, logistics environment
• Open to flexible scheduling, i.e. evenings (until 23h00) and weekends are required.
• General working knowledge of basic web-based software applications (e.g. Google Sheets)
• Positive stats and attendance record
• Ability to lift up to 25 kgs on a consistent basis throughout the shift
• Ability to stand for long periods of time.
• An ability to translate business objectives to clear actions and outcomes for your team
• A commitment to the safety and wellbeing of yourself and others

Job Types: Full-time, Permanent

Pay: R7 000,00 - R7 200,00 per month

Application Question(s):

• Why do you think that you are a good candidate for this role?
• What area are you currently staying in?
• What management experience do you have?

Work Location: In person

Char in Johannesburg is seeking an experienced restaurant Shift Leader to lead our new team. Reporting to the General Manager, the ideal candidate must have a minimum of 2 years' experience in a similar role.

RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:

• To ensure that all meals, snacks and functions are correctly prepared, cooked and served.
• To ensure that foodstuffs are used correctly so that wastage is kept to a minimum, and staff are trained to effect good portion control.
• To re-arrange duties and rosters as necessary to ensure that all tasks are correctly and timeously completed.
• To ensure that the preparation of food is hygienic and that a "clean as you go" discipline is adhered to.
• To ensure that food in the bains-marie looks attractive at all times, re-garnishing where necessary or replenishing.
• To ensure that company and statutory hygiene standards are maintained.
• To ensure that all kitchen staff are clean and correctly dressed at all times.
• To promote team spirit and lead by example.
• To assist with or present regular training or coaching sessions, so that staff perform their duties correctly.
• To report any faults or defects to management, paying particular attention to any safety or health hazard.

QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:

• 2-3 years in a similar role.
• Experience in dealing with high volume, in a similar environment would be preferable
• Strong Leadership ability;
• Ability to delegate and manage down effectively;
• Strong analytical and problem-solving skills;
• High attention to detail and process driven;
• Ability to interpret statistical information;
• Self-motivated and deadline oriented;
• Ability to multi-task
• Discretion and integrity
• Problem analysis and problem-solving skills
• Stress tolerance
• Decision-making

PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY.

WE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT.

SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL

Job Type: Full-time

Pay: From R40,00 per hour

Experience:

• Chef: 2 years (Required)

Work Location: In person

Tiger's Milk Moffet on Main is seeking an experienced Shift Leader to lead the team in one of our kitchens. Reporting to the General Manager, the ideal candidate must have a minimum of 2 years' experience in a similar role.

RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:

· To ensure that all meals, snacks and functions are correctly prepared, cooked and served.

• To ensure that foodstuffs are used correctly so that wastage is kept to a minimum, and staff are trained to effect good portion control.

• To re-arrange duties and rosters as necessary to ensure that all tasks are correctly and timeously completed.

• To ensure that the preparation of food is hygienic and that a "clean as you go" discipline is adhered to.

• To ensure that food in the bains-marie looks attractive at all times, re-garnishing where necessary or replenishing.

• To ensure that company and statutory hygiene standards are maintained.

• To ensure that all kitchen staff are clean and correctly dressed at all times.

• To promote team spirit and lead by example.

• To assist with or present regular training or coaching sessions, so that staff perform their duties correctly.

• To report any faults or defects to management, paying particular attention to any safety or health hazard.

QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:

• 2-3 years in a similar role.
• Experience in dealing with high volume, in a similar environment would be preferable
• Strong Leadership ability;
• Ability to delegate and manage down effectively;
• Strong analytical and problem-solving skills;
• High attention to detail and process driven;
• Ability to interpret statistical information;
• Self-motivated and deadline oriented;
• Ability to multi-task
• Discretion and integrity
• Problem analysis and problem-solving skills
• Stress tolerance
• Decision-making

PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY.

WE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT.

SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL

Job Type: Full-time

Pay: R35,00 per hour

Work Location: In person

Tiger's Milk Moffet on Main is seeking an experienced Shift Leader to lead the team in one of our kitchens. Reporting to the General Manager, the ideal candidate must have a minimum of 2 years' experience in a similar role.

RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:

· To ensure that all meals, snacks and functions are correctly prepared, cooked and served.

• To ensure that foodstuffs are used correctly so that wastage is kept to a minimum, and staff are trained to effect good portion control.

• To re-arrange duties and rosters as necessary to ensure that all tasks are correctly and timeously completed.

• To ensure that the preparation of food is hygienic and that a "clean as you go" discipline is adhered to.

• To ensure that food in the bains-marie looks attractive at all times, re-garnishing where necessary or replenishing.

• To ensure that company and statutory hygiene standards are maintained.

• To ensure that all kitchen staff are clean and correctly dressed at all times.

• To promote team spirit and lead by example.

• To assist with or present regular training or coaching sessions, so that staff perform their duties correctly.

• To report any faults or defects to management, paying particular attention to any safety or health hazard.

QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:

• 2-3 years in a similar role.
• Experience in dealing with high volume, in a similar environment would be preferable
• Strong Leadership ability;
• Ability to delegate and manage down effectively;
• Strong analytical and problem-solving skills;
• High attention to detail and process driven;
• Ability to interpret statistical information;
• Self-motivated and deadline oriented;
• Ability to multi-task
• Discretion and integrity
• Problem analysis and problem-solving skills
• Stress tolerance
• Decision-making

PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY.

WE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT.

SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL

Job Type: Full-time

Pay: R35,00 per hour

Work Location: In person

Because first impressions begin at the front desk.

At The President Hotel, we believe that first impressions set the tone for every guest journey. A warm smile, efficient check-in, and thoughtful attention create the kind of moments our guests remember long after they leave. Our Reception Shift Leader is the person who ensures that every front desk interaction is more than just a transaction, its the start of a memorable experience.

The President Hotel is entering an exciting phase of growth and transformation, and we are creating new opportunities for a Reception Shift Leader to join our Front Office team. This is a newly created role, part of our journey forward as we expand and elevate our service.

If you are organised, confident, and passionate about leading a team that delivers world-class hospitality, this opportunity is for you.

What Were Looking For

Were searching for a professional who combines leadership skills with a genuine love for people. The ideal Shift Leader will have:

• A valid South African ID or work permit
• A Matric certificate (Grade 12), with a hospitality qualification an advantage
• At least 23 years recent experience in a hotel front office, with 1 year in a supervisory or senior role
• Excellent communication and interpersonal skills with a polished, professional demeanour
• Confidence in handling guest enquiries, feedback, and complaints with care and efficiency
• Experience with hotel property management systems (Opera experience preferred)
• Strong organisational skills, reliability, and attention to detail
• Flexibility to work shifts, including evenings, weekends, and public holidays
• A calm and motivating leadership style with a team-first attitude

What Youll Do

• Be the face of calm and confidence at the front desk, leading your team to deliver smooth, seamless service from check-in to check-out
• Create an atmosphere of warmth and efficiency that makes every arrival and departure feel effortless
• Take charge of the lobby, keeping the flow of guests organised while handling reservations and room allocations with precision
• Step in as the problem-solver, turning guest challenges into moments of care and recovery
• Guide, mentor, and motivate your team so that every interaction reflects the service standards of The President Hotel
• Build connections with other departments, including housekeeping and concierge, to ensure guests experience one hotel and one team
• Keep the reception space polished, professional, and welcoming, setting the tone for the entire stay
• Lead by example, showing guests and colleagues alike what service excellence looks like in action

Why The President?

Here, leadership is more than responsibility, its about connection and care. As part of The President team, youll be supported in your growth, recognised for your contribution, and surrounded by passionate colleagues. In return, we offer competitive salaries, thoughtful benefits, and an inspiring workplace where excellence meets opportunity.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President offers 349 stylish rooms and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art event venues. Its not just a place to work, its a place to be proud of.

Applications

Closing date: 16 October 2025. Please submit your CV online.

We carefully review all applications. If you dont hear from us within two weeks of the closing date, please know that while we cant take everyone, we truly appreciate your effort and interest in joining our team. We hope that another opportunity comes up again where you can apply in the future.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan.