13 Servicenow Solutions jobs in South Africa

Our Client, a Global Tech firm, is seeking a Cloud Solutions Architect to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates, and a great working environment.

The primary responsibility of the Cloud Solutions Architect is to consult with the client and work with internal teams to create strategies, transformational designs, and the architectural vision for complex solutions that address the clients’ needs. They provide multi-technology consulting services on all aspects of application software, infrastructure, and related technology components.

Key Roles and Responsibilities:

• Develop and regularly maintain a future-state Domain and/or ICT vision in line with the organisation's Business and IT Strategies.
• Govern the development and ongoing review and update of the organisation's Domain Principles.
• Govern the Architecture Review Board to ensure Solution Architecture alignment with ICT Principles, ICT Standards, and Future State Vision.
• Participate in the Architecture Review Board to ensure Solution Architecture alignment with Domain Principles, Standards, and Future State Vision.
• Governance of Innovation Ideation and the promotion of innovation ideas to Proof of Concept and Pilot Projects.
• Work with operational teams to determine opportunities for improvement and define business requirements.
• Ensure continuous alignment between architectural delivery and the operational implementation and integrity of IT systems.
• Provide leadership and vision for the optimisation and rationalisation of ICT infrastructure aimed at increasing capability and/or IT cost savings and/or IT Service Levels.
• Provide an Enterprise Architecture Centre of Excellence capability to the organisation.
• Provide mentorship and coaching to all Architecture teams within the organisation.
• Develop and regularly review and recommend updates to the organisation's Domain standards and IT Strategy.
• Facilitate the organisation's knowledge and understanding of current and emerging technology for maximum business benefit.
• Calculate the organisation's Domain Technical Debt and ensure regular communication to the Head of Architecture.
• Proactively recommend changes to Domain implementations to introduce new functionality or improve levels of Service.
• Calculate Business Cases and Impact Assessments for emerging technology deployments.
• Facilitate regular Innovation Days and Innovation Workshops for understanding of emerging technology capability.
• Assist in the development of Cloud Solution Architectures requiring Domain technologies.
• Identify the risk of proposed change impact and develop mitigating actions.
• Monitor emerging cloud trends and evaluate their potential impact on the organisation.
• Lead the achievement of Cloud Architecture Solutions across multiple disciplines and domains.
• Support the achievement of the business strategy, objectives, and values.
• Seek opportunities to improve business processes, models, and systems through agile thinking.

Knowledge, Skills and Attributes:

• Solid knowledge of multi-vendor service integrations and cross-functional software, OS’s, and infrastructure designs.
• Excellent communication skills both verbal and written.
• Knowledgeable on how specific infrastructures and application software are deployed in line with relevant methodologies and frameworks.
• Ability to develop and leverage knowledge of reference architectures.
• Ability to maintain knowledge of trends and development in technology domains.

Academic Qualifications and Certifications:

• Qualification in Information Technology or Information Systems.
• Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• SAFe Scaled Agile certification advantageous.

Skills Summary: Functional Requirements, Software Development, Solution Architecture.

Cloud Solutions Architect, Safe Agile, AWS, Azure, TOGAF, Zachman, ITIL, COBIT.

Join us as a Billing Support Consultant and thrive in a multicultural, multilingual environment while working remotely from South Africa. This role offers the opportunity to master new skills and achieve challenging goals within a People First management approach.

1. Respond to customer inquiries and support billing and order-to-cash processes
2. Design email templates as needed
3. Conduct research and analysis on products
4. Develop training programs and assessments for consultants
5. Prepare and deliver regular reports
6. Follow team training and policies

• Excellent English skills (C1 level or higher in spoken and written)
• Experience with AWS or other cloud platforms
• Strong networking knowledge
• Proficiency in Accounts Receivable, billing, and order-to-cash processes
• Customer support experience with SaaS products
• Proficiency in Salesforce
• Sales-savvy with administrative experience and strong communication skills
• Service-driven attitude ensuring high-quality customer service
• Personal laptop (minimum 8GB RAM) and stable internet (at least 50 Mbps download, 40 Mbps upload)

• Salesforce certifications or accounting knowledge

• Flexible schedule and fully remote work
• International, inclusive environment
• Payment in USD
• Bonuses for referrals
• Paid training and probation period
• Work-life balance and growth opportunities

SupportYourApp is a Support-as-a-Service company providing technical, customer, and CX support worldwide. Since 2010, we've grown to 8 hubs globally, serving clients in over 30 countries and speaking 60+ languages. We value diversity and inclusion and welcome applicants from all backgrounds. Send your CV in English highlighting your skills!

Job Description

Job Description:

We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions . This role plays a critical part in shaping the future of customer experience by leveraging modern architectures, AI technologies, and multi-channel capabilities.

Responsibilities

Lead the design and implementation of micro-services-based architectures for cloud contact center solutions.
• Develop and implement innovative digital contact center solutions that incorporate AI technologies (e.g., chatbots, voice bots, sentiment analysis) and support multi-channel interactions (voice, chat, video, social media).
• Collaborate with cross-functional teams (engineering, product, operations) to ensure seamless integration of CCaS solutions with other enterprise systems.
• Stay abreast of the latest advancements in contact center technologies and cloud platforms and translate those innovations into actionable strategies.
• Provide thought leadership and guidance on contact center transformation initiatives, including process optimization, workforce management, and customer journey mapping.
• Contribute to the development of best practices and standards for CCaS architecture and implementation.
• Proven expertise in designing and implementing contact center architectures, including micro-services-based approaches.
• Strong understanding of AI/ML technologies and their application within the contact center domain.
• Experience in designing and implementing multi-channel contact center solutions across voice, chat, video, and social media.
• Experience in one or more relevant industry domains (e.g., insurance, utilities, healthcare) is a plus.

Qualifications

Qualifications:
• Bachelor's/Master's degree in Computer Science, Information Technology, or a related field.
• Certifications in relevant CCaS technologies (e.g., AWS Certified Solutions Architect - Contact Center).
• Contributions to open-source projects or publications related to contact center technologies.

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Job Description

Description: Develop Solutions Using Remedy:

• Installation and Configuration of BMC Remedy Suite including TSO
• Strong knowledge and experience with ITIL Concepts (e.g. Incident, Request, Problem, Change, Service Level, Release and Knowledge Management)
• Integration of BMC Remedy with 3rd party systems
• BMC Remedy and TSO Development
• Configuration of Service Catalogues
• A good understanding of the features of BMC Remedy Digitalisation strategy
• Dashboard creation on Smart Reporting
• Report creation using Business Objects
  
  
• Automation Scripting
• Good Knowledge of Linux, Oracle SQL, Perl and Shell scripting
• Good Knowledge of Telecom Domains like Radio Access Network, Mobile Core, Transmission etc.
• Working knowledge of Networking concepts like UDP/TCP, MPLS, BGP etc
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Hire Resolve is currently seeking a Business Analyst to join our client's team in Johannesburg. As a Business Analyst, you will play a crucial role in understanding and analyzing business needs, defining requirements, and facilitating effective communication between stakeholders and technical teams.

In this role, you will work closely with project managers, developers, and other key stakeholders to gather and document requirements, conduct gap analysis, and contribute to the successful delivery of projects. You will also be responsible for supporting the implementation of new systems or functionalities, conducting user training, and ensuring overall project success.

• Previous experience as a Business Analyst in a professional services environment
• Bachelor's degree in business, finance, and/or IT
• Project Management qualification
• 3+ years' experience involving business analysis, process mapping, or involvement in new system implementation
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Experience in gathering and documenting business requirements
• Agile project management experience (advantageous)
• Ability to work collaboratively with cross-functional teams
• Ability to analyze data using MS Excel or Power BI
• Knowledge of project management methodologies
• Proficiency in business analysis tools and software
• Working knowledge of the software development lifecycle

• Salary negotiable

Contact Hire Resolve for your next career-changing move:

• Our client offers a highly competitive salary based on experience.
• Apply today by contacting Chandre Cronje at Hire Resolve or on LinkedIn.
• Visit the Hire Resolve website: hireresolve.us or email your CV to

We will contact suitable candidates within 3 days. If not suitable, your CV will be kept on file for future opportunities.