11 Servicenow Administrator jobs in South Africa
Senior Servicenow Administrator and Architect
Posted 2 days ago
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We are seeking an experienced ServiceNow Architect & Administrator to support and enhance our ServiceNow deployments. The successful candidate will play a dual role in ensuring the platform’s architecture is optimized, well-maintained, and aligned with long-term business goals, while also managing daily operational administration activities.
A key focus for this role will be designing and documenting a robust system architecture, implementing key improvements in line with best practices, and performing day-to-day administrative tasks such as deploying catalogue items, implementing fixes, and automating workflows to meet strategic goals. This individual will serve as the technical leader and ensure operational excellence for the ServiceNow platform.
The ideal candidate will be required to maintain regular dialogue with internal customers and stakeholders to proactively identify and address potential issues that could impact the business.
Duties:
Key activities
• Serve as the primary technical expert and architect for the ServiceNow platform, guiding its configuration, customization, and integration.
• Collaborate with stakeholders to understand business needs and translate them into technical requirements and solutions.
• Design, implement, and maintain scalable solutions that leverage the full potential of the ServiceNow platform, including ITSM, ITOM, ITBM, HRSD, CSM, and other modules as required.
• Perform daily operational administration tasks, including implementing fixes, creating and deploying catalogue items, and maintaining system configurations.
• Develop and implement automation or improvements aligned with the strategic and architectural goals of the platform.
• Lead the development and maintenance of workflows, custom scripts, and integrations with third-party systems.
• Ensure adherence to best practices for ServiceNow architecture, development, platform governance, and operational administration.
• Create and maintain comprehensive documentation, including architectural diagrams, design specifications, and operational procedures.
• Mentor and guide development teams, ensuring high-quality deliverables and adherence to architectural standards.
• Monitor platform performance, troubleshoot issues, and proactively implement improvements.
• Ensure compliance with security, data protection, and regulatory requirements within the ServiceNow platform.
This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this role. As such, the role may also include the undertaking of additional tasks and evolve in time.
Minimum qualifications
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA).
Optional qualifications
• ITIL Foundation Certification.
• Information Technology / Computer Science (degree or certifications).
Experience required
• Proven experience as a ServiceNow Architect, with at least 7 years of hands-on experience in ServiceNow design and development.
• 5+ years of IT service management experience or related roles.
• Strong expertise in ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, or CSM.
• Strong experience in custom ServiceNow application development and integrations.
• 5+ years of ServiceNow Administration experience, including operational tasks such as catalogue maintenance and system updates.
Experience preferred
• 5+ years with ITSM tools and platforms as well as ticket and change management life cycles.
• 5+ years ServiceNow Administration.
• Experience with ticket and change management life cycles.
• Experience managing automation and workflow improvements.
• Working in a multinational workforce across all time zones.
Competencies & attributes
• Commitment to delivering excellent customer service and exceeding customer expectations.
• Strong analytical skills, attention to detail, and quality assurance processes.
• Flexibility to adapt to changing priorities and business needs.
• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
• Excellent written, verbal, and interpersonal communication skills.
• Highly self-motivated and self-directed.
• Ability to oversee and drive continuous process improvement initiatives.
Senior servicenow administrator and architect
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Senior servicenow administrator and architect
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ServiceNow Platform Engineer
Posted 13 days ago
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Join to apply for the ServiceNow Platform Engineer role at Klipboard
Join to apply for the ServiceNow Platform Engineer role at Klipboard
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"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively
We are seeking a talented and experienced ServiceNow Developer to join our dynamic team and contribute to the success of our projects as we drive efficiency, accelerate Acquisition on boarding to standard group platforms and maximise the opportunities the ServiceNow platform presents. Deliver improved internal and external customer and analyst experience through continual development, configuration of ServiceNow e.g. integrated language packs, Chat, skills-based routing, accelerate configuration of Now Assist, Generative AI amongst other things, integrations with iPASS solutions, ERP, Telephony platforms.
Streamlining processes, integrating complex requirements, and ensuring adherence to ITIL and ServiceNow best practice standards.
Collaborate with stakeholders to deliver innovative solutions that drive efficiency and meet the evolving needs of our organization.
Key Responsibilities
- Working with a newly qualified team to design, develop, and implement ServiceNow applications and solutions.
- Customize ServiceNow applications and facilitate the rollout of new applications and modules.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Integrate ServiceNow with other systems and applications using APIs and web services.
- Perform system testing and debugging to ensure the quality and functionality of ServiceNow applications.
- Provide technical support and troubleshooting for ServiceNow-related issues.
- Maintain and update documentation for ServiceNow configurations, processes, and procedures.
- Stay current with ServiceNow updates and new features, and recommend improvements to existing applications
- Engage with stakeholders on ServiceNow for CSM.
- Providing support to end-users.
- Administering workflows and implementing new systems or add-ons.
- Assisting with problem resolution and testing systems for efficiency.
- Collaborating with stakeholders to develop workflows and influence organizational change.
- Engaging in design and implementation activities such as gathering requirements and configuring settings.
- Ensures Knowledge Management is an integral part of day to day operations across business units.
- Undertake any other task as advised by reporting manager.
Skills, Knowledge and Experience:
- ITSM/CSM Application experience.
- Experience in ServiceNow implementation.
- Technical system application knowledge.
- Proficient in SQL and DBA.
- Strong communication skills – able to communicate effectively on technical issues.
- Bachelor's degree or equivalent in Computer Science, IT, or a related field.
- Proven experience as a ServiceNow Developer or similar role.
- Strong understanding of ServiceNow platform capabilities and best practices.
- Knowledge of ServiceNow scripting (Business Rules, Client Scripts, etc.).
- Experience with ServiceNow Flow Designer and Workflow Editor.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Experience with ServiceNow integration using REST and SOAP APIs.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- ServiceNow certification(s) preferred in ITSM, CSM as a minimum
- ITIL V3 Minimum Foundation or understanding of ITIL Framework.
- Any additional ServiceNow knowledge, training or certification or experience (Additional Administration Training will be provided).
- Administration or Integration of any remote tools e.g. LogMeIn Rescue
- Knowledge of software support industries and understanding of Service Transformation.
- Project Management.
The company reserve the right to require you to work in accordance with our Out of Hours (OOH)/On-call rota at such time your manager feels your experience is suitable to do so. Further details will be provided in due course.
This role may require some travel
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Software Development
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#J-18808-LjbffrServicenow platform engineer
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Servicenow platform engineer
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Linux & System Administration Specialist
Posted 19 days ago
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The server & network infrastructure team is seeking a strong Linux & Systems Administration Specialist to join its team. You will require a proven track record with at least 5+ years’ experience in a similar role having supported Linux Systems in an enterprise environment. You will also preferably be certified on CentOS, RedHat or Oracle Linux. Network and Firewall related knowledge and skill is an advantage.
In this position you will be required to:
- Install, configure, support and maintain Linux servers in development, test and production environments.
- Investigate and troubleshoot performance and other issues.
- Maintain design and support documentation.
- Possess strong general knowledge of Infrastructure services relevant to Linux like DNS, NTP, network, security hardening and other common Linux services.
- Administer Enterprise storage systems like NetApp, EMC, etc.
- Create and maintain Bash scripts for automation and other tasks.
- Install, configure and maintain a wide variety of open source and enterprise applications on Linux.
- Ensure systems are backed up and can be restored in the event of a disaster.
- Maintain a disaster recovery site.
- Ability to learn quickly.
- Good written and verbal communication skills.
- Good analytical skills.
- Manage time and workflow to meet service levels.
- Handle stressful situations effectively.
- Ability to anticipate and address problems.
- Respect for a high degree of confidentiality.
- Able to work well in a team and/or individually.
- A hard worker.
- Desire to add value.
- Attention to detail and accuracy.
- Service orientated.
- Takes initiative and is driven.
- Preferably be CCNA or CCNP qualified.
- 5+ Years’ experience in a similar role.
- Setting up and managing Cisco networking equipment.
- Setting up and managing Fortinet firewalls.
- Managing and troubleshooting complex networks including enterprise Wi-Fi and a proven track record.
- Performance optimization skills.
R 5000 - R 65000 - Monthly
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Application Developer-IT Service Management
Posted 17 days ago
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Join to apply for the Application Developer-IT Service Management role at Blue Pearl
Application Developer-IT Service Management2 weeks ago Be among the first 25 applicants
Join to apply for the Application Developer-IT Service Management role at Blue Pearl
Job Description
Description: Develop Solutions Using Remedy:
- Installation and Configuration of BMC Remedy Suite including TSO
- Strong knowledge and experience with ITIL Concepts (e.g. Incident, Request, Problem, Change, Service Level, Release and Knowledge Management)
- Integration of BMC Remedy with 3rd party systems
- BMC Remedy and TSO Development
- Configuration of Service Catalogues
- A good understanding of the features of BMC Remedy Digitalisation strategy
- Dashboard creation on Smart Reporting
- Report creation using Business Objects
- Automation Scripting
- Good Knowledge of Linux, Oracle SQL, Perl and Shell scripting
- Good Knowledge of Telecom Domains like Radio Access Network, Mobile Core, Transmission etc.
- Working knowledge of Networking concepts like UDP/TCP, MPLS, BGP etc
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrBusiness Analyst - IT Service Management Company
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Hire Resolve is currently seeking a Business Analyst to join our client's team in Johannesburg. As a Business Analyst, you will play a crucial role in understanding and analyzing business needs, defining requirements, and facilitating effective communication between stakeholders and technical teams.
In this role, you will work closely with project managers, developers, and other key stakeholders to gather and document requirements, conduct gap analysis, and contribute to the successful delivery of projects. You will also be responsible for supporting the implementation of new systems or functionalities, conducting user training, and ensuring overall project success.
Requirements:- Previous experience as a Business Analyst in a professional services environment
- Bachelor's degree in business, finance, and/or IT
- Project Management qualification
- 3+ years' experience involving business analysis, process mapping, or involvement in new system implementation
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Experience in gathering and documenting business requirements
- Agile project management experience (advantageous)
- Ability to work collaboratively with cross-functional teams
- Ability to analyze data using MS Excel or Power BI
- Knowledge of project management methodologies
- Proficiency in business analysis tools and software
- Working knowledge of the software development lifecycle
- Salary negotiable
Contact Hire Resolve for your next career-changing move:
- Our client offers a highly competitive salary based on experience.
- Apply today by contacting Chandre Cronje at Hire Resolve or on LinkedIn.
- Visit the Hire Resolve website: hireresolve.us or email your CV to
We will contact suitable candidates within 3 days. If not suitable, your CV will be kept on file for future opportunities.
#J-18808-LjbffrDirector Service Line Management - Mill Liners
Posted 19 days ago
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Director Service Line Management - Mill Liners page is loadedDirector Service Line Management - Mill Liners Apply locations Salt Lake City (MIN) Perth (MIN) Santiago (MIN) Roodepoort (MIN) time type Full time posted on Posted 2 Days Ago time left to apply End Date: October 15, 2025 (30+ days left to apply) job requisition id R28196
Key Responsibilities
Strategic Leadership & Organizational Management
- Develop and execute a global strategy for milling consumables.
- Identify market trends, competitive threats, and growth opportunities.
- Oversee P&L, budgeting, and resource allocation for the global product line.
- Lead a global matrix team to foster collaboration across Sales areas and functions
- Mentor talent, drive performance management, and build succession pipelines.
Product & Innovation
- Own the end-to-end product lifecycle.
- Work closely with R&D to prioritize investments aligned with customer needs.
- Champion innovation in materials science, digital solutions and sustainability.
Commercial Excellence
- Drive with Sales to develop pricing strategies, value propositions, and key account plans.
- Enable technical teams to support complex customer solutions
Operational & Quality Governance
- Ensure manufacturing standards (quality, cost, delivery) are met with Operations teams.
- Drive continuous improvement in product design, sourcing, and supply chain resilience.
- Mitigate risks (raw material volatility, geopolitical disruptions).
Leadership Experience Required
- 10–15+ years in industrial/consumables sectors (mining, cement, heavy equipment). Experience in mill lining / milling consumables is a must
- Proven global leadership : Managed teams across ≥3 regions; navigated matrix structures.
- P&L ownership : Experience managing portfolios >xxM revenue.
- Technical background : Engineering or materials science exposure (e.g., metallurgy, tribology).
- Product management : Launched and scaled consumable products globally.
- Business Development / M&A : Successful implementation of business development activities including inorganic growth
Core Competencies & Skills
Strategic Agility : Balance long-term vision with tactical execution. Global Influencer : Bridge cultural gaps, align stakeholders, and drive consensus. Technical Acumen : Understand milling processes, wear mechanisms, and material science. Commercial Savvy : Translate technical features into customer value. Talent Developer : Build high-performing, psychologically safe teams. Crisis Management : Navigate supply chain disruptions or quality incidents. Data-Driven : Proficient in analytics (e.g., cost modeling, market intelligence).
Education
- Mandatory : Bachelor’s in Engineering (Metallurgy, Materials Science, Mechanical) or Business.
- Preferred : MBA or advanced technical degree.
FLSmidth is a full flowsheet technology and service supplier to the global mining and minerals industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. Our operations span the globe and we are more than 9,000 employees, present in more than 60 countries. In 2023, FLSmidth generated revenue of DKK 24.1 billion.
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