7 Servicenow Admin jobs in South Africa

Business Analyst - IT Service Management Company

Hire Resolve is currently seeking a Business Analyst to join our client's team in Johannesburg. As a Business Analyst, you will play a crucial role in understanding and analyzing business needs, defining requirements, and facilitating effective communication between stakeholders and technical teams.

In this role, you will work closely with project managers, developers, and other key stakeholders to gather and document requirements, conduct gap analysis, and contribute to the successful delivery of projects. You will also be responsible for supporting the implementation of new systems or functionalities, conducting user training, and ensuring overall project success.

Requirements:

• Previous experience as a Business Analyst in a professional services environment
• Bachelor's degree in business, finance, and/or IT
• Project Management qualification
• 3+ years' experience involving business analysis, process mapping, or involvement in new system implementation
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Experience in gathering and documenting business requirements
• Agile project management experience (advantageous)
• Ability to work collaboratively with cross-functional teams
• Ability to analyze data using MS Excel or Power BI
• Knowledge of project management methodologies
• Proficiency in business analysis tools and software
• Working knowledge of the software development lifecycle

Benefits:

• Salary negotiable

Contact Hire Resolve for your next career-changing move:

• Our client offers a highly competitive salary based on experience.
• Apply today by contacting Chandre Cronje at Hire Resolve or on LinkedIn.
• Visit the Hire Resolve website: hireresolve.us or email your CV to

We will contact suitable candidates within 3 days. If not suitable, your CV will be kept on file for future opportunities.

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Senior Servicenow Administrator and Architect

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We are seeking an experienced ServiceNow Architect & Administrator to support and enhance our ServiceNow deployments. The successful candidate will play a dual role in ensuring the platform’s architecture is optimized, well-maintained, and aligned with long-term business goals, while also managing daily operational administration activities.

A key focus for this role will be designing and documenting a robust system architecture, implementing key improvements in line with best practices, and performing day-to-day administrative tasks such as deploying catalogue items, implementing fixes, and automating workflows to meet strategic goals. This individual will serve as the technical leader and ensure operational excellence for the ServiceNow platform.
The ideal candidate will be required to maintain regular dialogue with internal customers and stakeholders to proactively identify and address potential issues that could impact the business.

Duties:
Key activities
• Serve as the primary technical expert and architect for the ServiceNow platform, guiding its configuration, customization, and integration.
• Collaborate with stakeholders to understand business needs and translate them into technical requirements and solutions.
• Design, implement, and maintain scalable solutions that leverage the full potential of the ServiceNow platform, including ITSM, ITOM, ITBM, HRSD, CSM, and other modules as required.
• Perform daily operational administration tasks, including implementing fixes, creating and deploying catalogue items, and maintaining system configurations.
• Develop and implement automation or improvements aligned with the strategic and architectural goals of the platform.

• Lead the development and maintenance of workflows, custom scripts, and integrations with third-party systems.

• Ensure adherence to best practices for ServiceNow architecture, development, platform governance, and operational administration.
• Create and maintain comprehensive documentation, including architectural diagrams, design specifications, and operational procedures.
• Mentor and guide development teams, ensuring high-quality deliverables and adherence to architectural standards.
• Monitor platform performance, troubleshoot issues, and proactively implement improvements.
• Ensure compliance with security, data protection, and regulatory requirements within the ServiceNow platform.

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this role. As such, the role may also include the undertaking of additional tasks and evolve in time.

Minimum qualifications
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA).
Optional qualifications
• ITIL Foundation Certification.
• Information Technology / Computer Science (degree or certifications).

Experience required
• Proven experience as a ServiceNow Architect, with at least 7 years of hands-on experience in ServiceNow design and development.
• 5+ years of IT service management experience or related roles.
• Strong expertise in ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, or CSM.
• Strong experience in custom ServiceNow application development and integrations.
• 5+ years of ServiceNow Administration experience, including operational tasks such as catalogue maintenance and system updates.

Experience preferred
• 5+ years with ITSM tools and platforms as well as ticket and change management life cycles.
• 5+ years ServiceNow Administration.
• Experience with ticket and change management life cycles.
• Experience managing automation and workflow improvements.
• Working in a multinational workforce across all time zones.

Competencies & attributes
• Commitment to delivering excellent customer service and exceeding customer expectations.
• Strong analytical skills, attention to detail, and quality assurance processes.
• Flexibility to adapt to changing priorities and business needs.
• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
• Excellent written, verbal, and interpersonal communication skills.

• Highly self-motivated and self-directed.
• Ability to oversee and drive continuous process improvement initiatives.

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Senior Servicenow Administrator and Architect Save job We are seeking an experienced Service Now Architect & Administrator to support and enhance our Service Now deployments. The successful candidate will play a dual role in ensuring the platform’s architecture is optimized, well-maintained, and aligned with long-term business goals, while also managing daily operational administration activities. A key focus for this role will be designing and documenting a robust system architecture, implementing key improvements in line with best practices, and performing day-to-day administrative tasks such as deploying catalogue items, implementing fixes, and automating workflows to meet strategic goals. This individual will serve as the technical leader and ensure operational excellence for the Service Now platform.The ideal candidate will be required to maintain regular dialogue with internal customers and stakeholders to proactively identify and address potential issues that could impact the business. Duties: Key activities• Serve as the primary technical expert and architect for the Service Now platform, guiding its configuration, customization, and integration.• Collaborate with stakeholders to understand business needs and translate them into technical requirements and solutions.• Design, implement, and maintain scalable solutions that leverage the full potential of the Service Now platform, including ITSM, ITOM, ITBM, HRSD, CSM, and other modules as required.• Perform daily operational administration tasks, including implementing fixes, creating and deploying catalogue items, and maintaining system configurations.• Develop and implement automation or improvements aligned with the strategic and architectural goals of the platform. • Lead the development and maintenance of workflows, custom scripts, and integrations with third-party systems. • Ensure adherence to best practices for Service Now architecture, development, platform governance, and operational administration.• Create and maintain comprehensive documentation, including architectural diagrams, design specifications, and operational procedures.• Mentor and guide development teams, ensuring high-quality deliverables and adherence to architectural standards.• Monitor platform performance, troubleshoot issues, and proactively implement improvements.• Ensure compliance with security, data protection, and regulatory requirements within the Service Now platform.This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this role. As such, the role may also include the undertaking of additional tasks and evolve in time. Minimum qualifications• Service Now certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA).Optional qualifications• ITIL Foundation Certification.• Information Technology / Computer Science (degree or certifications). Experience required • Proven experience as a Service Now Architect, with at least 7 years of hands-on experience in Service Now design and development.• 5+ years of IT service management experience or related roles.• Strong expertise in Service Now modules such as ITSM, ITOM, ITBM, HRSD, or CSM.• Strong experience in custom Service Now application development and integrations.• 5+ years of Service Now Administration experience, including operational tasks such as catalogue maintenance and system updates. Experience preferred • 5+ years with ITSM tools and platforms as well as ticket and change management life cycles.• 5+ years Service Now Administration.• Experience with ticket and change management life cycles.• Experience managing automation and workflow improvements.• Working in a multinational workforce across all time zones. Competencies & attributes • Commitment to delivering excellent customer service and exceeding customer expectations.• Strong analytical skills, attention to detail, and quality assurance processes.• Flexibility to adapt to changing priorities and business needs.• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.• Excellent written, verbal, and interpersonal communication skills. • Highly self-motivated and self-directed.• Ability to oversee and drive continuous process improvement initiatives. #J-18808-Ljbffr

Senior Servicenow Administrator and Architect Save job We are seeking an experienced Service Now Architect & Administrator to support and enhance our Service Now deployments. The successful candidate will play a dual role in ensuring the platform’s architecture is optimized, well-maintained, and aligned with long-term business goals, while also managing daily operational administration activities. A key focus for this role will be designing and documenting a robust system architecture, implementing key improvements in line with best practices, and performing day-to-day administrative tasks such as deploying catalogue items, implementing fixes, and automating workflows to meet strategic goals. This individual will serve as the technical leader and ensure operational excellence for the Service Now platform.The ideal candidate will be required to maintain regular dialogue with internal customers and stakeholders to proactively identify and address potential issues that could impact the business. Duties: Key activities• Serve as the primary technical expert and architect for the Service Now platform, guiding its configuration, customization, and integration.• Collaborate with stakeholders to understand business needs and translate them into technical requirements and solutions.• Design, implement, and maintain scalable solutions that leverage the full potential of the Service Now platform, including ITSM, ITOM, ITBM, HRSD, CSM, and other modules as required.• Perform daily operational administration tasks, including implementing fixes, creating and deploying catalogue items, and maintaining system configurations.• Develop and implement automation or improvements aligned with the strategic and architectural goals of the platform. • Lead the development and maintenance of workflows, custom scripts, and integrations with third-party systems. • Ensure adherence to best practices for Service Now architecture, development, platform governance, and operational administration.• Create and maintain comprehensive documentation, including architectural diagrams, design specifications, and operational procedures.• Mentor and guide development teams, ensuring high-quality deliverables and adherence to architectural standards.• Monitor platform performance, troubleshoot issues, and proactively implement improvements.• Ensure compliance with security, data protection, and regulatory requirements within the Service Now platform.This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this role. As such, the role may also include the undertaking of additional tasks and evolve in time. Minimum qualifications• Service Now certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA).Optional qualifications• ITIL Foundation Certification.• Information Technology / Computer Science (degree or certifications). Experience required • Proven experience as a Service Now Architect, with at least 7 years of hands-on experience in Service Now design and development.• 5+ years of IT service management experience or related roles.• Strong expertise in Service Now modules such as ITSM, ITOM, ITBM, HRSD, or CSM.• Strong experience in custom Service Now application development and integrations.• 5+ years of Service Now Administration experience, including operational tasks such as catalogue maintenance and system updates. Experience preferred • 5+ years with ITSM tools and platforms as well as ticket and change management life cycles.• 5+ years Service Now Administration.• Experience with ticket and change management life cycles.• Experience managing automation and workflow improvements.• Working in a multinational workforce across all time zones. Competencies & attributes • Commitment to delivering excellent customer service and exceeding customer expectations.• Strong analytical skills, attention to detail, and quality assurance processes.• Flexibility to adapt to changing priorities and business needs.• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.• Excellent written, verbal, and interpersonal communication skills. • Highly self-motivated and self-directed.• Ability to oversee and drive continuous process improvement initiatives. #J-18808-Ljbffr

Director Service Line Management - Mill Liners page is loadedDirector Service Line Management - Mill Liners Apply locations Salt Lake City (MIN) Perth (MIN) Santiago (MIN) Roodepoort (MIN) time type Full time posted on Posted 2 Days Ago time left to apply End Date: October 15, 2025 (30+ days left to apply) job requisition id R28196

Key Responsibilities

Strategic Leadership & Organizational Management

• Develop and execute a global strategy for milling consumables.
• Identify market trends, competitive threats, and growth opportunities.
• Oversee P&L, budgeting, and resource allocation for the global product line.

• Lead a global matrix team to foster collaboration across Sales areas and functions
• Mentor talent, drive performance management, and build succession pipelines.

Product & Innovation

• Own the end-to-end product lifecycle.
• Work closely with R&D to prioritize investments aligned with customer needs.
• Champion innovation in materials science, digital solutions and sustainability.

Commercial Excellence

• Drive with Sales to develop pricing strategies, value propositions, and key account plans.
• Enable technical teams to support complex customer solutions

Operational & Quality Governance

• Ensure manufacturing standards (quality, cost, delivery) are met with Operations teams.
• Drive continuous improvement in product design, sourcing, and supply chain resilience.
• Mitigate risks (raw material volatility, geopolitical disruptions).

Leadership Experience Required

• 10–15+ years in industrial/consumables sectors (mining, cement, heavy equipment). Experience in mill lining / milling consumables is a must
• Proven global leadership : Managed teams across ≥3 regions; navigated matrix structures.
• P&L ownership : Experience managing portfolios >xxM revenue.
• Technical background : Engineering or materials science exposure (e.g., metallurgy, tribology).
• Product management : Launched and scaled consumable products globally.
• Business Development / M&A : Successful implementation of business development activities including inorganic growth

Core Competencies & Skills

Strategic Agility : Balance long-term vision with tactical execution. Global Influencer : Bridge cultural gaps, align stakeholders, and drive consensus. Technical Acumen : Understand milling processes, wear mechanisms, and material science. Commercial Savvy : Translate technical features into customer value. Talent Developer : Build high-performing, psychologically safe teams. Crisis Management : Navigate supply chain disruptions or quality incidents. Data-Driven : Proficient in analytics (e.g., cost modeling, market intelligence).

Education

• Mandatory : Bachelor’s in Engineering (Metallurgy, Materials Science, Mechanical) or Business.
• Preferred : MBA or advanced technical degree.

About Us

FLSmidth is a full flowsheet technology and service supplier to the global mining and minerals industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. Our operations span the globe and we are more than 9,000 employees, present in more than 60 countries. In 2023, FLSmidth generated revenue of DKK 24.1 billion.

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IT Service Desk Manager – Incident Management Location:North West
Industry:IT
Salary:£4000 - £5000 per annum + Pension, Medical, Gym
Posted:04/09/2024
Description

IT Service Desk Manager, Incident Management, Product Support, ITIL, SLA/KPI, External Customers, Stakeholder management, Software Delivery – Warrington – 50K (hands-on, not man-management)

* Are you an IT Service Desk Manager who can kick-start a service desk function for a software vendor?
* Are you ITIL trained?
* Do you have experience in Incident management?

Global tech client is looking for a Hands-on Service Desk Manager to be the sole Service Desk specialist in this area of the business.

Working closely with the Service Manager, you will play a crucial role in providing exceptional technical support and will be responsible for making sure that services are being seamlessly delivered to external customers. The ideal candidate will still be hands-on & technical from a product support perspective but also be involved in the day-to-day operations of the service desk. This is an opportunity to grow the service function within the overall business.

A specific training plan is provided for all company products supported on the desk.

Contact me on 0-7-7-9-1-6-1-5-7-0-3 for job spec and client details.

Responsibilities

* Resolving customer issues, incidents, and problems where feasible, through product knowledge and technical investigation.
* Develop trusted relationships with clients and stakeholders responsible for services.
* Ensure adherence to service management principles – ITIL led; Configuration management, problem management, change management, IT helpdesk function, release, and version control.

Skills & Experience

* 5+ years’ service desk/Incident management experience
* Working within a product support role alongside IT technicians and engineers
* Experience in utilising the ITIL framework in the delivery of IT services.
* Experience in overall infrastructure, desktop support, Microsoft & Office 365 suite (Outlook, Exchange, etc.).
* Previous experience of software delivery and/or delivering project services to multi-client environments.

This role has a fantastic career path. There are plans for this role to grow and build a team.

Salary on offer is up to 50K + Bens. Free parking onsite. This is an office-based role. No homeworking. Some flex around start and finish. Office based in the Warrington area, commutable from Wigan, Manchester, and Liverpool.

Ascent People is acting as an employment agency for this role and applicants from all ages and backgrounds will be considered.

Jo Bevington

Recruiter:Jo Bevington Phone: 0161 913 2621
Email: My Social

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