315 Service Writer jobs in South Africa

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign with a base salary of **R7441.69** and a **guaranteed campaign allowance of R1000.**
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ Have a minimum of 12 months International BPO Call Centre experience **(Essential)**
+ Experience in travel, e-commerce, retail and fintech (Advantageous)
+ Passed Grade 12
+ Ability to work shifts in a 24-hour environment
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary of **R7441.69** and a guaranteed campaign allowance of **R1000.**
+ Up to **R3000 incentive** based on performance
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Pension Fund
+ Subsidized transport
+ Group life cover
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role:**
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative Health Care campaign with a base salary of **R8000 plus a campaign specific allowance of R1000.**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ **Have at least 8 months experience working in an international BPO contact center customer service environment (essential)**
+ Passed Grade 12
+ Ability to work shifts aligned to United States business hours
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ **Basic salary of R8000**
+ **Campaign allowance of R1000**
+ Performance incentives
+ Subsidized transport
+ Pension fund
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role**
+ Working towards consistently achieving and exceeding set targets
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
**It will be a plus if you:**
+ Have knowledge of the Health Care industry
+ Worked in environment with patient care
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of **R7524,56 + Incentives**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you:**
+ Have a minimum of **6 months international contact centre** **experience (essential)**
+ **Passed Grade 12**
+ **Ability to work shifts aligned to UK business hours**
+ Proficient in English verbal communication
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ Base Salary of **R7524,56 + Incentives**
+ Medical aid for main member / medical insurance for employee and two dependents
+ Pension Fund
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What you will do in this role**
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Manage work order within business SLA's
+ Proactively offer solutions to any issues or concerns that customers might face
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
+ Your qualifications and experience
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the International Sales industry?
Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a?Sales Advisor?working on an internationally innovative campaign.
You will earn uncapped commission and rewarding performance incentives up to **R3000** plus a basic salary of **R8500** .
This opportunity is for those that enjoy working at night as well as weekends ( **Saturdays, Sundays & Public Holidays** ) with a night shift allowance and subsidized company transport for night shifts.
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you'll become part of a community of likeminded individuals that that become friends for life.
**What you will need for this Role:**
+ 12 months Customer Service **BPO** with upselling **(essential)**
+ Experience with working **Night Shift/USA** hours
+ Proficient in English verbal and written communication
+ **Passed Grade 12**
+ **A clear criminal record**
+ Computer literate
+ Have a passion for sales
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary **R8?500**
+ **Uncapped Commission**
+ Performance incentives up to **R3000**
+ Uncapped commission
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Pension Fund
+ Group life cover
+ Subsidized transport
+ Fantastic Employee Assistance Programme (EAP)
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
+ Access to our World Class cafeterias and recreational areas
+ Access to our onsite nurse
**What you will do in this role**
+ Offer customers additional products whilst providing an excellent service
+ Establish customers' needs to in order to sell the right product
+ Assist customers with promotional enquiries
+ Responsible retaining customers and selling additional products and services
+ Providing excellent customer experiences at all time
+ Verifying and updating customer information
+ Work toward targets aligned to KPIs
+ Taking ownership of high profile, escalated cases from beginning to resolution
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
After applying, you will be sent a link to complete a quick online chat-based interview. We don't want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#ConcentrixSA
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Advisor
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative media campaign with a base salary of **R8500.**
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Service Advisor role at Concentrix is a great match if you:**
+ Have at least 6 months of experience working in an international BPO contact centre customer service environment (essential)
+ Passed Grade 12
+ Ability to work shifts aligned to United States business hours
+ Proficient in English verbal and written communication
+ Are self-motivated and highly responsible
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ **Basic salary of R8500**
+ **Performance incentives**
+ Subsidized transport
+ Pension fund
+ Fantastic Employee Assistance Programme (EAP)
+ Medical aid for main member / Medical Insurance for employee and two dependents
+ Group life cover
+ Access to financial well-being sessions, will writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Working towards consistently achieving and exceeding set targets
+ Consistently applying agreed behavioral and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all times
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**#ConcentrixSA**
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Role Summary

The Service Advisor works proactively to ensure the daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow up. This work contributes to an optimized utilisation of the workshop and long profitable relations with the customers.

Job Responsibilities

• Before Service Prospecting – Proactively prepare for and make customer contacts.
• Before Service Sales – Contribute to services sales by analyzing customer needs and actively interact with them to find optimal solution.
• Before Service Workshop scheduling - Contribute to the utilization of the workshop and its capacity by planning the work to be carried out.
• During Service Customer workshop care – ensure customer satisfaction
• After Service Vehicle Return – Form long term relationships with customers when returning vehicle through clear and active communications.
• After Service Follow up customer work – Ensure thorough follow-up with customers
  
  
  

Applicants Must Meet These Minimum Requirements

• Matric certificate or equivalent required
• Automaster experience - minimum 2 years required
• Costing experience advantageous
• Drivers licence advantageous
  
  
  

Integrity & Compliance:

All applications will be treated with full confidentially. #J-18808-Ljbffr

We are seeking an enthusiastic and customer-focused Junior Service Advisor to join our dynamic service team at a fast-growing multi-brand automotive dealership. This role offers the opportunity to develop your skills within a supportive environment while delivering exceptional service to our valued customers.

Key Responsibilities :

• Welcome customers and provide a professional, friendly first point of contact
• Accurately capture customer and vehicle details for service bookings
• Liaise between customers and the workshop to ensure clear communication on work required and costs involved
• Prepare job cards and ensure proper documentation for all service work
• Follow up with customers regarding service progress and completion
• Handle customer queries and resolve concerns promptly
• Maintain high standards of customer satisfaction and dealership professionalism

Requirements :

• Previous (1+ years) experience in an automotive customer service role will be advantageous
• Strong communication and interpersonal skills
• Good organizational and administrative abilities
• Ability to work under pressure in a fast-paced environment
• Computer literate (Microsoft Office & dealership management systems preferred)
• Valid driver’s license (Code B / EB)

#J-18808-Ljbffr

Purpose of the Job Manage job cards, liaise with customers, and handle administrative duties to ensure accurate transaction recording on Embrace. Support workshop efficiency in coordination with the Workshop Manager while delivering excellent customer service.Key Responsibilities Job Cards

• Opening and closing job cards
• Posting of Labour
• Correct start & end dates on job cards
• Correct fault codes to be used
• Updating location, progress of the job card etc
• Outwork orders on job cards
• Accurate costing and closing of job card

Outwork – Quotes and Orders

• Obtain quotes
• Create orders on Embrace
• Requisition and Quote to be signed off by Manager
• Once signed off quote to be attached on Embrace, await approval before sending to supplier
• Convert order on approval and send to supplier
• On completion of order submit signed invoices and delivery note together with PO pack to be GRV’d

Customer Service

• Ensure timeous feedback to customers regarding services, quotations and repairs
• Assist customers in a friendly and professional manor

Work In Progress

• Keep WIP to a minimum of open Job cards
• Resolve issues relating to job cards as soon as possible
• Pull and manage WIP report daily
• Report on WIP as and when requested

General

• Daily & Monthly Job Card Reports
• Purchase Order Report
• Filing weekly
• Keeping a high standard of service providing to our customers
• Time and Attendance
• Assisting in Stock Takes
• All paperwork to be up to date and accurate
• Maintain housekeeping standards on a daily basis
• Ensure standards of Health and Safety are maintained
• General Admin Duties

Minimum Requirements

• Grade 12 (Matric)
• At least 1-year previous Service Advisor experience
• Experience in the retail motor industry an advantage

Skills Required

• Able to apply business principles related to own work environment
• Able to deal with customers directly related to own functions/work area
• Able to implement business principles in own work area
• Able to identify hazards and handle them with direct instructions/guidance in place
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision

#J-18808-Ljbffr

We have a Service Advisor position available in the Pietermaritzburg area. Candidates are required to have at least three years of previous automotive workshop and sales experience within the motor industry service department.

Candidates are expected to do the following:

1. Opening and closing of Job cards
2. Customer liaison
3. Upselling
4. Invoicing
5. General administration
6. Several other ad hoc duties as needed

Candidates must be target driven and have the ability to maintain service excellence & upsell.

Basic salary starting at R 15 000.00 with benefits to be discussed. Send CVs in MS Word format to .

#J-18808-Ljbffr