548 Service Specialist jobs in South Africa

Introduction

Through our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

This role is key in ensuring Momentum Group lives up to its purpose of building and protecting our clients' financial dreams. The Service Specialist plays a vital role in bringing this to life by offering caring, efficient, and high-quality service. Being there for our clients – whether they are direct clients, advisers, or adviser assistants – and making sure their queries and concerns are resolved with understanding and care, the first time around.

Requirements

• Grade 12 or equivalent (with Mathematics and/or Accounting).

• Minimum two to three years' experience in the Investment, Insurance, or Financial Services industry.

• Strong background in administration and client servicing.

• Knowledge of Momentum Investments products, systems, processes, and procedures is advantageous.

• Advanced computer literacy with ability to navigate dual screens and type efficiently.

• Knowledge of digital tools, system troubleshooting, and issue resolution.

• Familiarity with compliance frameworks and legislation within the financial services industry.

Duties & Responsibilities

Client Orientation

• Handle incoming calls, emails, and transactions that are easily finalised from clients.

• Provide accurate information on products, services, and processes.

• Resolve client complaints and escalate where necessary to relevant stakeholders.

• Apply the HEAT methodology (Hear them out, Empathise, Apologise, Take ownership), withevery interaction.

• Identify recurring client pain points and take ownership in resolving them.

• Suggest solutions to improve client experience and service excellence.

• Adhere to security and privacy protocols, consistently when dealing with client information.

Client Communication

• Use professional business language (no slang).

• Communicate precisely, avoiding jargon, and provide clear timelines.

• Close the communication loop to ensure client queries are resolved.

• Demonstrate excellent verbal and written communication skills.

Collaboration with Teams

• Work with other service teams to enhance overall client satisfaction.

• Collaborate with technical teams to troubleshoot issues and provide system feedback.

• Share insights on interactions to identify trends.

• Contribute to a qualitative way of work by identifying and reporting errors or inconsistencies- to improve client satisfaction.

Performance and Monitoring Trends

• Support management and report system errors (e.g., Vitel issues, CCF errors) and log Jiraswhere required.

• Adhere to all the key performance indicators (productivity, rework rate, SLA etc.) for the role.

Training and Knowledge Sharing

• Share best practices and insights with colleagues.

• Utilise Knowledge Owl to ensure knowledge retention.

Competencies

Critical Thinking and Problem-Solving

• Analyse complex queries, take ownership of acknowledging the matter, and, where necessary, refer to the relevant stakeholders for further assistance.

• Identify recurring calls for similar matters and take ownership to resolve matters.

Attention to Detail and Accuracy

• Maintain meticulous standards when dealing with calls, emails andtransactions (chats).

• Every interaction needs to be dealt with the same level of consistency, embedding our values that we are obsessed with how we make our clients feel.

• The quality of our work needs to be accurate and adhere to our standard work rules and processes.

Adaptability to Technology

• Confident in using digital platforms and software.

• Quick to learn new systems and tools.

Industry and Process Knowledge

• Familiarity with investment, insurance, and financial services processes.

• Understanding of relevant legislation and terminology (POPIA, GDPR, TCF, FICAA, KYC, AML, FATCA, CRS, GTR, FAIS).

Time Management and Organisation

• Be open to a shift rotation (08:00-17:00).

• Ability to manage multiple systems at a time.

• Timekeeping is essential- be at your workstation at least five minutes before your shift starts to check all your systems.

About the client

Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level

What we are looking for

To act as a main point of contact for clients as they configure their Alumni platforms, launch to their members, and continue to market and promote their front-end users

Duties & Responsibilities:

• To ensure that client requests are responded to promptly via the project management system, , and to update clients regarding project timelines, which includes implementing investigation, configuration, and development work
• To summarise and confirm the specification of work requirements and cost quotes, reflecting current costings and anticipated timelines of developer completion
• Oversee investigation of technical inquiries and be able to 'translate' the issue to clients
• To coordinate and conduct client calls in regards to project kick-offs, timeline updates, training, and new feature request walkthroughs
• To correctly follow set processes for implementation, testing, and handover using various services. This includes, but is not limited to:

The creation of detailed work tickets for service features, bugs, and improvements

To be able to implement client service requests, using either back-end framework systems or the Aluminate platform's admin Build Tools

When necessary, the Quality Assurance (QA) of development work tickets

• To review and update client user guides within our published Knowledge Base
• Conduct and keep training up to date
• To identify continuous process improvement and streamlining opportunities
• To monitor system functionality for user experience and information clarity

Background & Experience:

• Min 5 years experience working in a client service role within the tech space (2- 3 years SaaS experience essential)
• Experience managing tech/IT project implementations is essential

Skill & Background requirements:

• Have a consultancy / business solution mind-set
• Have a passion for the tech space and enjoy supporting clients
• Excellent listening skills and the ability to communicate clearly
• Show a high level of initiative and be able to self manage
• To be open-minded and be able to explain functionality from a user's perspective
• Have an eye for detail in regard to quality and analyzing the user experience
• The ability to tailor your communication style to suit different client personalities
• To be able to keep calm under pressure
• To be friendly and charismatic to client

Salary & benefits:

Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team

Location & hours:

Cape Town (Remote :30 UK (Monday-Friday)

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

Hiring REMOTE Customer Service Representative - Multiple positions immediately available.

Compensation: $1400 - $ 2500 USD Per Month

We help US businesses hire applicants from Latin America and the Philippines, and we have multiple open Customer Service Representative positions we need to immediately hire.

Responsibilities:

• Provide excellent customer support

• Respond to customer inquiries

• Process orders and returns

• Maintain customer records

• Assist with product inquiries

Qualifications:

• 1+ Years as a Customer Service Representative or similar position

• Fluent English, both verbal and written

• Stable internet connection, laptop, and headset

• Energetic & upbeat

• Team Player

• Willing to listen to feedback & improve

Interested? Hiring immediately. Apply now

Job Description

To provide customers with excellent and prompt service through understanding their needs and to process complaints within agreed timelines

Perform root cause analysis and recommend solutions to remedy process breakdowns

Hello Future Customer Service Specialist (Complaints Management/Query Resolution)

Please note that this role is based at our Bank City office, Johannesburg.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial TxP, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Attend to Complaints Management and Client Experience function within the Commercial Segment, ensuring the effective resolution of client complaints and the continuous improvement of client experience
• Execute and embed Client Experience standards and frameworks, driving a client-centric culture, and ensuring regulatory compliance
• Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations

You will be an ideal candidate if you:

• Have a completed Grade 12/Matric with an industry-related Diploma or equivalent qualification (preferably in Legal & Compliance)
• Have a minimum of 4 to 5 years' experience in financial services, with a strong focus on client service and complaints management
• Have leadership experience, including managing teams and influencing cross-functional stakeholders
• Have proven ability to execute client experience frameworks and manage service recovery
• Have background in operational excellence, including process improvement and risk identification

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Able to articulate information
• Able to embrace change
• Able to establish rapport with different stakeholders
• Skilled in adopting practical approaches to query resolution

Apply now if you are interested in taking the next step. We look forward to engaging with you

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

09/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex.

Your Mission

We're seeking a highly motivated Customer Support Specialist with financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.

Core Responsibilities (include, but not limited too )

• As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
• Quickly identify hardware, operating system and networking issues during clients interactions.
• Help update knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.

Requirements and Skills

What do you need to bring to the table? Here's what we're looking for:

• Proven experience as Financial Customer Support Specialist - 1 + year in the role.
• Flexibility to work rotating 8- hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
• Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).

We are a
YC Top Company
with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.

We are looking for your help to keep growing so we can serve more professionals and workplaces.

Overview:

We're not just supporting customers, we're powering a movement of over 60,000 healthcare professionals on our platform. At Clipboard Health, our Worker Operations team owns every part of the worker journey. We keep our marketplace reliable, high-performing, and built on trust. At Clipboard, "entry-level" means starting on the front lines but operating with urgency, ownership, and the mindset of a future leader. We're looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. We want to promote internally and that goal always starts with you.

Many of our current leaders started right here, if you're driven, sharp, and not afraid to grow from the ground up, we want you.

Must haves:

• Fluent, professional-level English (spoken and written)
• 4+ years of experience in customer support via chat or voice
• 4+ years using CRMs like Zendesk or Salesforce
• 4+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work se
• An ability to thrive in fast-paced, cross-functional environments
• A proactive problem-solver who takes initiative without waiting for direction
• Strong attention to detail and sound judgment, especially under pressure
• A collaborative attitude that contributes to team success

Your Responsibilities:

• Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time
• Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
• Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone
• Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations
• Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly
• Uphold our
  values
  such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

We are looking for Customer Support Representatives to join our dynamic team. This role is ideal for someone who is customer-focused, technically adept, and thrives in a team-oriented environment. You will be the first point of contact for our customers, providing professional support via phone, email, or other communication channels.

Key Responsibilities:

• Provide exceptional customer service by addressing inquiries, resolving issues, and offering technical support.
• Handle inbound and outbound phone calls with professionalism and courtesy.
• Work collaboratively with other team members to ensure seamless customer experiences.
• Maintain accurate records of customer interactions and follow up as needed.
• Troubleshoot and resolve basic technical issues or escalate when necessary.
• Demonstrate strong time-management and punctuality to meet work schedules and deadlines.

Requirements:

• Minimum of 6-12 months of experience in a similar customer-facing or technical support role.
• Strong customer service orientation with a helpful and patient attitude.
• Good technical skills, including the ability to troubleshoot common problems and learn new systems quickly.
• Must have experience working a 24/7 rotational shift. Preferably for US based clients.
• Proven ability to work effectively within a team environment.
• Excellent timekeeping and organizational skills.
• Reliable attendance and a commitment to showing up ready to work.
• Exceptional telephone etiquette and clear verbal communication.
• Ability to remain calm and professional under pressure.

What We Offer:

• Supportive and friendly work environment
• Training and ongoing development
• Opportunities for growth within the company

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Description

Our UK-based client is an
innovative technology solutions provider
specialising in IoT, voice & data, cyber security, IT, cloud, and mobile services. They are seeking a
Customer Support Specialist (Mobile)
to join their Service Operations Team. This role focuses on
delivering exceptional customer experiences
within their mobile customer base, building relationships, and proactively resolving issues.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities

Customer Engagement

• Act as the main point of contact for mobile customers, providing timely updates on requests, incidents, and queries.
• Build and maintain strong customer relationships with a focus on retention and satisfaction.
• Proactively manage open support tickets, working with internal teams and third-party suppliers to resolve issues.
• Gather and report on customer satisfaction metrics through calls, surveys, and feedback follow-ups.

Technical Support (Mobile)

• Provide hands-on support for mobile customers, diagnosing and resolving common issues with mobile networks, devices, and services.
• Escalate complex issues to third-party suppliers or advanced support teams when required.
• Accurately log all customer interactions and technical updates into the system.
• Stay informed on mobile technology trends, expanding technical knowledge of mobile platforms and networks.
• Promote a customer-first mindset within the support team, ensuring SLAs and resolution times are consistently met.

Skills, Experience & Requirements

• Strong background in
  customer service and support
  , ideally within technology or telecommunications.
• Knowledge of
  mobile networks and devices
  (desirable but not essential).
• Excellent communication skills with the ability to build rapport and long-lasting customer relationships.
• Strong organisational skills with the ability to manage multiple queries simultaneously.
• Problem-solving mindset with attention to detail and a drive for service excellence.
• Proactive, patient, efficient, and passionate about delivering an exceptional customer experience.
• Able to work independently and collaboratively as part of a high-performing team.

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.

Our Customer Support team is relentless in the pursuit of excellence, ensuring AGCO delivers the best products and services in the industry in the most efficient way. We are currently seeking a Field Service Specialist for our Johannesburg team. The successful candidate will be responsible for providing product technical support on designated products to the South Africa and Africa markets.

Your Impact

• Product champion at level 1 support, working alongside the other Field Service product champion team staff.
• Provide product Field Service support on designated products to the South Africa and Africa markets. On occasion, the candidate may be required to also assist with other APA Field support regions.
• Primarily provide direct technical support through AGCO reporting Web based systems and Phone support, also with field visits to Distribution, Dealers and End users where required.
• Provide support on Parts technical cases through the AGCO Web based systems.
• Provide support on onboard & off board Digital case management through the AGCO Web based systems.
• Collate and quantify field service issues, providing all required warranty failure information and liaising with Level 2 support in order to source plant technical / engineering teams for full resolution.
• Monitor and drive completion of all field campaigns and repair programmes on designated products ensuring that completion rates are achieved and in line with company objectives.
• Working with technical training teams in training support and excellence.
• Attend training and service meetings at designated Africa events and source factories.
• Collate, present and follow up the top 5 product issues at Africa service review meetings.
• Provide technical and operation support to whole goods teams, in field events, demonstrations and product matching.

Your Experience And Qualifications

• HND or equivalent qualifications in agriculture/machinery and qualified trade test will be beneficial.
• Minimum of 3-5 years' experience working directly with agricultural equipment or in a related industry post qualifications.
• Technical knowledge or experience on Combines, Bailers, Hay equipment, Planters and Tractors.
• Fluent in English language is essential.
• Computer and administration skills.
• Ability and willingness to travel within Africa as well as to other AGCO locations.
• Valid Driver's licence.

Your Benefits
AGCO South Africa offers a value proposition to our employees, whereby we value our employees, teamwork and have a welcoming culture, inspired by our 3 Tractors at the Main building entrance. Our employee benefits / programmes are benchmarked within the market and with AGCO globally. These include Health Insurance Benefits (Day-to-day & Major medical care needs), Risk Insurance Benefits (Disability, Life Cover, etc.), Retirement Planning Benefits, and Free Employee Assistance Programmes (EAP) to cater for those life events / unforeseen circumstances causing stress or when good, confidential advice & support is needed.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now