523 Service Specialist jobs in South Africa

About Bestmed

Bestmed is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have been providing healthcare to the lives of South Africans for over 60 years.

Bestmed strives to be an employer of choice by:

1. Creating a Personally Ours culture where we can all contribute in our unique way to make Bestmed the best employer for our Talent.
2. Creating an environment that optimises individuals to contribute their best version of themselves.
3. Promoting a highly engaged workforce in a performance enabling environment where employees are valued and rewarded for their commitment and dedication.

Bestmed offers an exceptional benefit programme and competitive packages, including 23 days annual leave and a workday of only 8 hours, including a 30-minute break. Permanent employees have the options of life cover, disability benefits, funeral cover, pension fund, medical aid and more. Access to development opportunities are plentiful. Office benefits include free parking, free Wi-Fi, landline phone allowance, and free refreshments. Bestmed Heartbeats also have access to fitness facilities and running clubs such as an on-site gym, the Bestmed Athletics Club, Pilates and the Tempo Wellness Programme (T&C apply). Many team interactions, recognition programmes and incentives make your support structure one with lots of fun, laughter and something to strive towards. We celebrate your successes, endurances and life events with you. We constantly strive to innovate for you and by you.

If you are willing to lead the way, go the extra mile, do the right thing, be upbeat and play for the team…you may be the perfect candidate to join a journey that is Personally Yours with Bestmed!

We are committed to ensuring that all employees have opportunities for professional development, as well as fair compensation and employee benefits. We are also committed to ensuring a congenial and collegial work environment, where innovation is welcomed and encouraged. As such, we reinforce a culture of zero tolerance towards any forms of inappropriate behaviour, abuse (including abuse of power, privilege or trust), harassment, or exploitation of any kind to safeguard our members, employees and partners. This is our top priority and we take our responsibilities extremely seriously. All employees are required to share in this commitment through our Code of Conduct.

Bestmed is an equal opportunity, disability-confident employer and we are committed to achieving the highest standards of diversity, fairness and equality. We conduct the most appropriate pre-employment assessments and verification checks to ensure that high standards are maintained. Should you have a disability and require any additional support, please contact us at

Bestmed reserves the right to schedule and cancel assessments and interviews. Bestmed also reserves the right not to make a placement.

Duties & Responsibilities

Facilitate an environment for optimal support to contracted Specialists as well as the Service Providers Department.

• Sectional performance parameters: SLA as reported weekly, average will be measured
• Taking the lead in activities on Sectional (SP, contracting & research) level
• Specialists Contracting and Research Management
• Support Manager and other TLs in tasks and initiatives beneficial to the Scheme and MHC & SPs
• Staff management initiatives
• Quality Assurance
• Client Satisfaction

Desired Experience & Qualification

• Grade 12
• Diploma in Business Administration

Experience - Essential

• 2 years Administration experience
• 2 years Microsoft Excel experience

Interested?

Thank you for your interest in Bestmed Medical Scheme. Due to the large amount of applications we receive, only shortlisted candidates will be contacted. Should you not be contacted within 2 weeks of the advertisement closing date, please consider your application as unsuccessful. Your CV will however be put onto our database and we will contact you should any suitable vacancies arise in future. We wish you the best of luck.

#J-18808-Ljbffr

Overview:

Our client, a well-established hedge fund manager, with a long history of delivering excellent returns, is seeking a Client Service Specialist to join their team. The ideal candidate would be friendly and highly skilled in client service, ensuring clients feel valued and supported. The role involves maintaining exceptionally high service levels and building positive client relationships. Responsibilities include client onboarding and effectively managing all client queries.

Responsibilities:

• Ensuring a positive and professional client service experience
• Providing exceptional client service across carious channels such as phone, email, online, and in-person
• Providing clients with technical assistance on our products
• Ensuring urgent matters are escalated for prompt resolution
• Proactively following up and assisting clients in obtaining outstanding information
• Where applicable, assisting clients with the completion of forms and obtaining any other relevant information
• Undertaking client due diligence checks and determining the nature and level of due diligence required to comply with Anti-Money Laundering Regulations
• Validating KYC documentation
• Follow up on onboarding progress with administrators

Qualifications and Experience:

• Solid grasp of Anti-Money Laundering Regulations
• Understanding of the AML requirements for a wide range of client types such as individuals, trusts, charities, and corporate entities
• Relevant business degree and/or job-related experience

Competencies and Personal Characteristics:

• Adaptable and energetic, thriving in dynamic environments with shifting priorities
• Capable of working under pressure, meeting regulatory deadlines with poise
• Exceptional oral and written communication skills
• Empathetic and approachable demeanor towards clients
• Client-centric mindset with a professional appearance
• Diligent and accountable, maintaining rigor in meeting deliverables
• Demonstrates ownership and responsibility for assigned tasks
• Self-motivated team player with meticulous attention to detail
• Able to manage and prioritize tasks effectively within a demanding team environment

About Bestmed Bestmed is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have been providing healthcare to the lives of South Africans for over 60 years. Bestmed strives to be an employer of choice by: Creating a Personally Ours culture where we can all contribute in our unique way to make Bestmed the best employer for our Talent. Creating an environment that optimises individuals to contribute their best version of themselves. Promoting a highly engaged workforce in a performance enabling environment where employees are valued and rewarded for their commitment and dedication. Bestmed offers an exceptional benefit programme and competitive packages, including 23 days annual leave and a workday of only 8 hours, including a 30-minute break. Permanent employees have the options of life cover, disability benefits, funeral cover, pension fund, medical aid and more. Access to development opportunities are plentiful. Office benefits include free parking, free Wi-Fi, landline phone allowance, and free refreshments. Bestmed Heartbeats also have access to fitness facilities and running clubs such as an on-site gym, the Bestmed Athletics Club, Pilates and the Tempo Wellness Programme (T&C apply). Many team interactions, recognition programmes and incentives make your support structure one with lots of fun, laughter and something to strive towards. We celebrate your successes, endurances and life events with you. We constantly strive to innovate for you and by you. If you are willing to lead the way, go the extra mile, do the right thing, be upbeat and play for the team…you may be the perfect candidate to join a journey that is Personally Yours with Bestmed! We are committed to ensuring that all employees have opportunities for professional development, as well as fair compensation and employee benefits. We are also committed to ensuring a congenial and collegial work environment, where innovation is welcomed and encouraged. As such, we reinforce a culture of zero tolerance towards any forms of inappropriate behaviour, abuse (including abuse of power, privilege or trust), harassment, or exploitation of any kind to safeguard our members, employees and partners. This is our top priority and we take our responsibilities extremely seriously. All employees are required to share in this commitment through our Code of Conduct. Bestmed is an equal opportunity, disability-confident employer and we are committed to achieving the highest standards of diversity, fairness and equality. We conduct the most appropriate pre-employment assessments and verification checks to ensure that high standards are maintained. Should you have a disability and require any additional support, please contact us at Bestmed reserves the right to schedule and cancel assessments and interviews. Bestmed also reserves the right not to make a placement. Duties & Responsibilities Facilitate an environment for optimal support to contracted Specialists as well as the Service Providers Department. Sectional performance parameters: SLA as reported weekly, average will be measured Taking the lead in activities on Sectional (SP, contracting & research) level Specialists Contracting and Research Management Support Manager and other TLs in tasks and initiatives beneficial to the Scheme and MHC & SPs Staff management initiatives Quality Assurance Client Satisfaction Desired Experience & Qualification Grade 12 Diploma in Business Administration Experience - Essential 2 years Administration experience 2 years Microsoft Excel experience Interested? Thank you for your interest in Bestmed Medical Scheme. Due to the large amount of applications we receive, only shortlisted candidates will be contacted. Should you not be contacted within 2 weeks of the advertisement closing date, please consider your application as unsuccessful. Your CV will however be put onto our database and we will contact you should any suitable vacancies arise in future. We wish you the best of luck. #J-18808-Ljbffr

Join to apply for the Customer Service Specialist (m,f, d) - german speaking role at CapePointSolutions

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Specialist (m,f, d) - german speaking role at CapePointSolutions

Your mission

For a fast-growing international health-tech company were are seeking to employ a Customer Service Specialist as part of the clients Customer Experience Team - you’ll be at the heart of that mission, supporting users and helping shape the future of their product.

Your mission

For a fast-growing international health-tech company were are seeking to employ a Customer Service Specialist as part of the clients Customer Experience Team - you’ll be at the heart of that mission, supporting users and helping shape the future of their product.

As a Customer Support Specialist (German-speaking), you’ll be the first point of contact for the users, supporting them across multiple channels. You’ll help solve issues, improve their experience, and bring valuable insights back to our product and engineering teams.

• Support users via email, chat, and phone in German, always with empathy and clarity
• Solve issues with care and speed, and go the extra mile
• Act as a bridge between our users and internal teams by sharing relevant feedback
• Collaborate closely with team members across Support, Product, Engineering, and Marketing
• Contribute to improving internal processes and support documentation
  
  

Your profile

What You Bring

• Fluency in German (C1/C2/native) and good English communication skills
• Previous experience in customer service, ideally in a digital or tech-driven environment
• A genuine desire to help people, with a solution-oriented and proactive mindset
• The ability to stay calm and focused, even when solving tricky issues
• Curiosity and a willingness to share feedback to help us improve the product
• You have to be South African or have permanent resident status, alternatively a valid work visa for South Africa
  
  

Why us?

What We Offer

• A diverse, talented, and international team working across more than 20 countries
• Regular 1:1s, mentoring, and a structured 6-month onboarding program
• Flexibility: Work remotely, ideally in and around Cape Town
• A chance to work on a product that has real-world impact in the medical space
• An open culture with flat hierarchies and room to grow
  
  

About Us

Wir von Cape Point Solutions definieren Outsourcing neu. Für uns bilden die Talente das Zentrum unseres Erfolgs und somit auch den Erfolg unserer Kunden. Schnell, flexibel und kosteneffizient platzieren wir genau die richtigen Agenten für eure Bedürfnisse. Dabei unterscheiden wir uns klar von herkömmlichen Call-Centern. Als attraktiver Arbeitgeber mit Sitz in Kapstadt und als zuverlässiger Partner bieten wir motivierte Talente, schnelle Prozesse und ein aufregendes Arbeitsumfeld, das zu höchster Performance und maßgeschneiderten Lösungen führt. Für uns ist Outsourcing mehr als nur "Kosten sparen". Vielmehr erlaubt unser Service: Skalierbarkeit, Flexibilität, Kostenersparnis, Qualität, Sicherheit, Zeit- und Energieeffizienz.

At Cape Point Solutions, we’re redefining outsourcing. For us, talent is the heart of our success—and the key to our clients’ success. We place the right agents for your needs quickly, flexibly, and cost-effectively, setting us apart from traditional call centers. Based in Cape Town, we’re an attractive employer and a trusted partner, offering motivated talent, fast processes, and an exciting work environment that drives high performance and tailored solutions. For us, outsourcing is more than just saving costs—it’s about scalability, flexibility, efficiency, quality, security, and saving both time and energy.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Software Development

Referrals increase your chances of interviewing at CapePointSolutions by 2x

Sign in to set job alerts for “Customer Service Specialist” roles. Client Success Representative (remote — work from home) Call Centre Agent - No Experience Needed Customer Service Representative (South Africa)

Cape Town, Western Cape, South Africa 2 weeks ago

Healthcare Inbound Customer Service Agent - USA Hours (Remote)

Pretoria, Gauteng, South Africa 2 weeks ago

Client Services Representative (Dental Services) - EST hours (Remote)

Cape Town, Western Cape, South Africa $800.00-$,000.00 1 month ago

Customer Service Representative and Virtual Assistant

Cape Town, Western Cape, South Africa 1 week ago

Cape Town, Western Cape, South Africa 800.00- 1,000.00 2 months ago

Concierge Services Consultant - Arabic Speaking - Night Shift

Cape Town, Western Cape, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 week ago

Customer Support Specialist (German-speaking) Spanish Speaking Customer Service Consultants

Cape Town, Western Cape, South Africa 1 week ago

German Speaking Remote Customer Experience and Service Agent Sr. Channel Account Manager (Voice Compliance & SaaS Solutions)

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa ZAR22,000.00-ZAR27,000.00 4 months ago

Kempton Park, Gauteng, South Africa 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

REMOTE – WORK FROM HOME!

Customer Service Specialist – Night Shift
Hours: Monday to Friday | 1:00 AM – 9:00 AM (SA Time)

Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated individuals!

They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.

Role Summary:
You will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone.

Key Responsibilities:

• Respond to customer inquiries professionally via email, chat, and calls
• Resolve escalated issues quickly and effectively
• Maintain accurate records and update CRM systems
• Provide feedback on customer pain points
• Collaborate with internal teams to improve service delivery
• Support customer retention by building strong relationships
• Stay current on product knowledge and company updates

Requirements:

• Fluent in English (written and spoken)
• Minimum 3+ years’ customer service/admin experience
• Matric + tertiary qualification preferred (or equivalent experience)
• Strong understanding of customer service principles
• Proficient with CRM software and support tools
• Excellent interpersonal and problem-solving skills
• Able to work independently and follow processes
• High attention to detail
• Reliable internet (min 20Mbps)
• Dedicated, quiet home workspace
• Willingness to use productivity/time-tracking software

Preferred Skills:

• Proficient in Microsoft Office and Google Suite
• Quick to learn new systems and processes
• Exposure to AI tools like ChatGPT or Gemini
• Strong team player with independent working ability

Please note: This description provides an overview of the role and may evolve as the role develops.

Join to apply for the Customer Service Specialist (m,f, d) - german speaking role at Cape Point Solutions 1 day ago Be among the first 25 applicants Join to apply for the Customer Service Specialist (m,f, d) - german speaking role at Cape Point Solutions Your missionFor a fast-growing international health-tech company were are seeking to employ a Customer Service Specialist as part of the clients Customer Experience Team - you’ll be at the heart of that mission, supporting users and helping shape the future of their product. Your missionFor a fast-growing international health-tech company were are seeking to employ a Customer Service Specialist as part of the clients Customer Experience Team - you’ll be at the heart of that mission, supporting users and helping shape the future of their product.As a Customer Support Specialist (German-speaking), you’ll be the first point of contact for the users, supporting them across multiple channels. You’ll help solve issues, improve their experience, and bring valuable insights back to our product and engineering teams.Support users via email, chat, and phone in German, always with empathy and clarity Solve issues with care and speed, and go the extra mile Act as a bridge between our users and internal teams by sharing relevant feedback Collaborate closely with team members across Support, Product, Engineering, and Marketing Contribute to improving internal processes and support documentation Your profileWhat You BringFluency in German (C1/C2/native) and good English communication skills Previous experience in customer service, ideally in a digital or tech-driven environment A genuine desire to help people, with a solution-oriented and proactive mindset The ability to stay calm and focused, even when solving tricky issues Curiosity and a willingness to share feedback to help us improve the product You have to be South African or have permanent resident status, alternatively a valid work visa for South Africa Why us?What We OfferA diverse, talented, and international team working across more than 20 countries Regular 1:1s, mentoring, and a structured 6-month onboarding program Flexibility: Work remotely, ideally in and around Cape Town A chance to work on a product that has real-world impact in the medical space An open culture with flat hierarchies and room to grow About UsWir von Cape Point Solutions definieren Outsourcing neu. Für uns bilden die Talente das Zentrum unseres Erfolgs und somit auch den Erfolg unserer Kunden. Schnell, flexibel und kosteneffizient platzieren wir genau die richtigen Agenten für eure Bedürfnisse. Dabei unterscheiden wir uns klar von herkömmlichen Call-Centern. Als attraktiver Arbeitgeber mit Sitz in Kapstadt und als zuverlässiger Partner bieten wir motivierte Talente, schnelle Prozesse und ein aufregendes Arbeitsumfeld, das zu höchster Performance und maßgeschneiderten Lösungen führt. Für uns ist Outsourcing mehr als nur "Kosten sparen". Vielmehr erlaubt unser Service: Skalierbarkeit, Flexibilität, Kostenersparnis, Qualität, Sicherheit, Zeit- und Energieeffizienz.At Cape Point Solutions, we’re redefining outsourcing. For us, talent is the heart of our success—and the key to our clients’ success. We place the right agents for your needs quickly, flexibly, and cost-effectively, setting us apart from traditional call centers. Based in Cape Town, we’re an attractive employer and a trusted partner, offering motivated talent, fast processes, and an exciting work environment that drives high performance and tailored solutions. For us, outsourcing is more than just saving costs—it’s about scalability, flexibility, efficiency, quality, security, and saving both time and energy. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Software Development Referrals increase your chances of interviewing at Cape Point Solutions by 2x Sign in to set job alerts for “Customer Service Specialist” roles. Client Success Representative (remote — work from home) Call Centre Agent - No Experience Needed Customer Service Representative (South Africa) Cape Town, Western Cape, South Africa 2 weeks ago Healthcare Inbound Customer Service Agent - USA Hours (Remote) Pretoria, Gauteng, South Africa 2 weeks ago Client Services Representative (Dental Services) - EST hours (Remote) Cape Town, Western Cape, South Africa $800.00-$,000.00 1 month ago Customer Service Representative and Virtual Assistant Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 800.00- 1,000.00 2 months ago Concierge Services Consultant - Arabic Speaking - Night Shift Cape Town, Western Cape, South Africa 3 weeks ago Johannesburg, Gauteng, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 week ago Customer Support Specialist (German-speaking) Spanish Speaking Customer Service Consultants Cape Town, Western Cape, South Africa 1 week ago German Speaking Remote Customer Experience and Service Agent Sr. Channel Account Manager (Voice Compliance & Saa S Solutions) Johannesburg, Gauteng, South Africa 3 days ago Johannesburg, Gauteng, South Africa ZAR22,000.00-ZAR27,000.00 4 months ago Kempton Park, Gauteng, South Africa 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

What You'll do:

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.

Team Leadership & Development:

• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

What You'll Need:

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr

Department: Client & Business Leadership Location: Johannesburg , South Africa Last Updated: 7/22/2025 Requisition ID: 11177 Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

What You'll do:

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.
• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.

Strategic Planning & Account Growth:

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.

What You'll Need:

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management

Why VML?

We offer a dynamic and collaborative environment where you can:

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

#J-18808-Ljbffr

Join to apply for the Client Services Director role at VML

Join to apply for the Client Services Director role at VML

Get AI-powered advice on this job and more exclusive features.

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.

What You'll Do

Account Management:

• Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
• Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
• Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
• Manage client expectations, address concerns, and proactively resolve issues.
  
  

Team Leadership & Development

• Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
• Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
• Conduct regular performance reviews, identify training needs, and support the professional development of your team.
• Foster a culture of continuous improvement and knowledge sharing within the team.
  
  

Strategic Planning & Account Growth

• Develop and execute strategic account plans that align with client objectives and drive measurable results.
• Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
• Monitor account performance, track key metrics, and identify areas for improvement.
• Develop and present compelling proposals and presentations to clients.
• Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.
  
  

What You'll Need

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 2-3 years of experience as a Client Services Director within an agency setting.
• Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
• A strong track record of successfully managing and growing client accounts.
• Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
• Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
• Strong leadership qualities, with the ability to motivate and inspire a team.
• Excellent project management skills and a keen eye for detail.
• Experience in developing and delivering successful new business pitches.
• A passion for delivering exceptional client service and exceeding expectations.
• Strong understanding of revenue and billing management
  
  

Why VML?

We offer a dynamic and collaborative environment where you can:

• Make a Real Impact: Shape the future of iconic brands.
• Grow Your Career: Unlock your full potential through ongoing learning and development.
• Be Part of Something Bigger: Join a global community of innovators and changemakers.
  
  

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram,LinkedIn, andX.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Industries Software Development

Referrals increase your chances of interviewing at VML by 2x

Get notified about new Director of Client Services jobs in Johannesburg, Gauteng, South Africa .

Alberton, Gauteng, South Africa 1 week ago

Outbound Customer Service Team Lead – Betway Premium

Johannesburg, Gauteng, South Africa 3 days ago

Randburg, Gauteng, South Africa 1 month ago

Benoni, Gauteng, South Africa 1 month ago

Sandton, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr