428 Service Quality jobs in South Africa

Job Description
Operations Service Quality Analyst
An exciting opportunity exists at Cape Town International Airport for a dedicated Operations Services Quality Analyst in the Regional Integration, Client & Passenger Services Division.

Key Performance Outputs
The successful candidate, reporting to the Manager Passenger Services will be responsible for the following:

• Provide relevant and specialised support to relevant stakeholders to ensure achievement of objectives.
• Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals.
• Implement remedial actions where required.
• Resolve escalated queries and provide suggestions/solutions for improvement of Customer Service Levels.
• Manage, monitor and ensure adequate systems resource levels.
• Manage the utilisation of the systems to ensure efficiency.
• Perform analysis of system data, compile report findings and submit to relevant parties.
• Adhere to and ensure adherence to statutory regulations, organisational standards, policies and procedures.
• Report non-compliance and implement corrective actions to ensure compliance.
• Ensure that all customers comply with policies and standard operating procedures (SOP).
• Manage Quality Management Systems and infrastructure audits.
• Ensure compliance to behavioural standards.
• Review and make necessary amendments to SOP's.
• Manage execution of SOP's.
• Manage SLA with service providers in airport (airlines, government).
• Manage that work is executed in accordance with contract (time frame, SLA, Scope, quality, budget).
• Manage and track OPEX and CAPEX budget.
• Manage adherence to all procurement processes.
• Complete monthly forecast and variance reporting (CAPEX and OPEX).
• Manage workforce planning and implement approved labour plans to ensure team is suitably staffed to meet sub-functional objectives.
• Implement and manage people development initiatives such as performance management, succession planning and talent management to ensure team performance meet required standards.
• Plan, schedule, coordinate and supervise subordinate activities to ensure efficiency and achievement of goals.
• Assure stable employee relations by managing conflict and creating a positive working environment.
• Coach employees on lower levels to ensure knowledge transfer and skills development.
• Manage the implementation of ad hoc Operational projects within set requirements.
• Evaluate project feasibility and benefits.

Technical Skills And Experience
The following skills and experience or the equivalent of such, will be required:

• The successful candidate must have a valid Matric (Grade 12) qualification.
• Bachelor's degree in business commerce is essential.
• 2 – 3 year's Business Operations experience is essential.
• 2 - 3 years supervisory experience in Operations is essential.
• Basic Knowledge of Microsoft Office packages.

Competencies

• Leading others
• Results driven
• Interpersonal relations
• Planning and Organising
• Conflict management
• Problem solving
• Communication
• Analytical
• Action Orientated
• Report writing
• Presentation skills
• Knowledge of Airport Operations
• Knowledge on Service Level Agreements

Positions will be filled in line with Airports Company South Africa's values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment

Key Outputs

• Maintain, implement and control the Quality Management System (QMS) in the Service Department
• Implement and maintain contamination control standards as per OEM requirements
• Maintain quality and contamination control documents within Service
• Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements
• Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams
• Verify correct implementation of quality control and contamination control procedures
• Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures
• Complete quality inspection reports
• Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques
• Identity root causes and provide advice on corrective actions for service quality issues
• Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality
• Provide training on service quality awareness and quality control measures to improve service excellence
• Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans
• Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met
• Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop
• Manage projects related to quality process and contamination control improvements

Qualification, Experience And Competencies

• Qualified in relevant trade (Heavy / Earthmoving Equipment Mechanic) – "Red Seal" (HEM / EEM Trade test or NQF4 learnership, passing Sec 26(d) Trade test)
• Advanced Caterpillar Certification
• 5 Years qualified artisan
• Minimum 3 years' experience as a Technical Analyst
• Prior experience as Service/Technical Planner or Service Supervisor advantageous
• Good administrative skills
• Machine specific technical knowledge and skills Level 2
• Applicable product knowledge
• Verbal and written communication (including presentation) level 2
• Technical report writing (advanced content)
• Business and financial understanding level 1
• Computer Literacy (All Cat Literature & MS package)
• Trouble shooting and problem solving skills level 2
• Diagnostic skills level 2
• Building relationships level 2
• Influencing and negotiation level 1

Key Outputs

• Maintain, implement and control the Quality Management System (QMS) in the Service Department

• Implement and maintain contamination control standards as per OEM requirements

• Maintain quality and contamination control documents within Service

• Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements

• Oversee strict adherence to quality control plans, standards and procedures by the service workshop teams

• Verify correct implementation of quality control and contamination control procedures

• Conduct inspections and perform quality tests on work in progress in the workshop as per quality control plan, standards and service quality procedures

• Complete quality inspection reports

• Facilitate problem solving for quality issues and service warranties using appropriate tools, systems and techniques

• Identity root causes and provide advice on corrective actions for service quality issues

• Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality

• Provide training on service quality awareness and quality control measures to improve service excellence

• Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans

• Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met

• Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop

• Manage projects related to quality process and contamination control improvements

Qualification, Experience and Competencies

• Qualified in relevant trade (Heavy / Earthmoving Equipment Mechanic) – "Red Seal" (HEM / EEM Trade test or NQF4 learnership, passing Sec 26(d) Trade test)

• Advanced Caterpillar Certification

• 5 Years qualified artisan

• Minimum 3 years' experience as a Technical Analyst

• Prior experience as Service/Technical Planner or Service Supervisor advantageous

• Good administrative skills

• Machine specific technical knowledge and skills Level 2

• Applicable product knowledge

• Verbal and written communication (including presentation) level 2

• Technical report writing (advanced content)

• Business and financial understanding level 1

• Computer Literacy (All Cat Literature & MS package)

• Trouble shooting and problem solving skills level 2

• Diagnostic skills level 2

• Building relationships level 2

• Influencing and negotiation level 1

Requisition ID:

• Relocation Authorized: None
• Telework Type: Full-Time Office/Project
• Work Location: Yanacocha

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver.

Located 800 km northeast of Lima, Peru, Yanacocha is South America's largest gold mine. The WTP Project consists of two of the largest acid water treatment plants in South America (the West one with capacity of 3,000 m3/hour and the East one with 2,700 m3/hour). Early works are currently being performed on site, preparing the permanent platforms and laydown areas for the East and West plants, in addition to the Class 2 estimate, Level 3 schedule and Execution Plan.

In this role, you will coordinate Environmental, Safety, and Health (ES&H) training and awareness of a project's ES&H program. You will work with experts to review course materials and awareness strategies and assist with the processes for content delivery. Your efforts to optimize training and communication will help the ES&H program achieve continuous improvement goals for health and safety on the job.

• Developing and coordinating process improvement activities, including drafting learning, training, and marketing materials, and obtaining cost-effective quotes for external printing and copying of corporate bulletins, brochures, poster designs, and other marketing materials ready for computer design.
• Maintaining and modifying the departmental intranet and its contents, including the creation and maintenance of team websites.
• Responsible for developing and implementing proposed revisions and additions to the departmental website architecture.
• Creating forms and other web-based technology methods to improve user effectiveness and responsiveness.
• Researching activities related to process improvement, such as database functionality and web design.
• Gathering the necessary data to prepare reports on critical elements and other supplementary reports, as needed.
• Participating in departmental staff meetings and status tasks as required.
• Coordinating with the Senior Process Improvement Specialist, the Process Improvement Manager, and/or the corporate ES&H management to obtain approval for work as it is completed.
• Supporting Senior Process Improvement Specialists in developing training and launching, and promoting corporate ES&H initiatives and campaigns.

Requires a Bachelor's degree in Civil Engineering, Mining Engineering, Industrial Enginnering (or international equivalent) related to environmental, safety, health, education, or a science-related discipline and less than 1 year of relevant experience.

• Technical knowledge of computer-based training development software, Ms Office package.
• Technical knowledge of desktop publishing software Adobe Suite, web developer SharePoint, FrontPage programming code, and incorporation of Flash in training products.
• Knowledge of learning and development systems, applications for both ES&H and automation methods, and the application of computers to associated process improvement tasks.
• Knowledge of regulatory and industry standards and criteria relevant to ES&H learning and development needs.
• Good knowledge of computer illustrations and web design packages.
• General knowledge of writing and producing training, marketing, and communication tools.
• Work familiarity with Bechtel's environmental, safety, and health processes and procedures (for internal or former Bechtel candidates).
• Demonstrated skill in oral and written communication and in preparing clear and complete correspondence.

For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth.

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to .

Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
The K
ey Purpose
of this role is to support the core laboratory in providing service to the value chain. The in-service training is an opportunity for students who are required to undergo experiential training as part of their curriculum. Students will enter into a 12 month, fixed term contract with Caledon Maltings during which they will undergo both on-the-job and off-the-job learning to complete their National Diploma qualification.

Key Roles and Responsibilities:

• Maintain equipment & workplace
• Analyze samples
• Communicate results timeously
• Support the value chain
• report non-conformances
• Contribute to continued Quality improvement initiatives
• Work in teams
• Enhance and develop skills by completing tertiary requirements

Minimum Requirements
:

• Final year student completing National Diploma in Life Sciences/ Biotechnology/ Microbiology/ Analytical Chemistry
• Ability to utilize computer programmes extensively
• Analytical ability
• Communication skills and interpersonal skills
• Mental alertness and judgment
• Problem solving skills
• Precision and accuracy
• Attention to detail
• Numeracy

Additional Information:

• BAND XII

SAB is an equal opportunity employer, and all appointments will be made in line with SAB employment equity plan and talent requirements.

Job description:

DISCOVER A BRIGHTER FUTURE:

At South32, we're meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.

As a collaborative, caring and inclusive company, there's no better place to make a genuine difference. Together we're making a positive, global impact that has the potential to change lives.

Whatever career path you choose, we'll support you every step of the way to learn, grow and succeed. So, join us, step towards a brighter future and leave your legacy.

ABOUT HILLSIDE

Our Hillside Aluminium smelter in Richards Bay produces high-quality, primary aluminium for the domestic and export markets.

WHAT SOUTH32 OFFER:

Annual short-term incentive bonus that recognizes both your individual performance and the overall success of the business.

Eligible employees will receive an employer contribution towards the company-elected retirement fund.

South 32 will support assistance for part-time studies aligned to role requirements and business needs at accredited institutions to eligible employees.

ABOUT THE ROLE:

This role is a permanent full-time position.

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

Other key responsibilities include, but aren't limited to:

• Execute strategies to analyse performance and initiate improvement actions (e.g. dispatch control and analysis; plant / fleet statistical process control; production execution improvement);
• Adhere to standards and critical controls required to manage HSECQ and operational material risks, legal obligations and South32 and ISO Standards;
• Conduct investigations of relevant Events. Execute the production equipment work strategies for SAP;
• Assist to develop, review and maintain standard operating procedures to support the safe execution of production work;
• Execute all duties in line with statutory legislation, and South32 standards and requirements;
• Ensure timely and accurate reporting of all events and hazards and participate in workplace investigations or observations as required;
• Contribute to building a cohesive working environment;
• Actively participate in all people performance and development initiatives to ensure the team's performance meets the required standards;
• Build, support and maintain healthy diverse internal (peers / team members / managers) as well as external (service providers etc.) relationships and implement remedial actions were required to ensure achievement of organisational goals.

ABOUT YOU:

You will have experience and demonstrate capability in the following:

• A minimum of 4 – 6 years' work experience;
• Production / Process Control Improvement experience within a heavy industry environment;
• Valid Code B (08) Driver's license is essential.

Qualifications for this role are:

• Degree/BTECH in Mechanical Engineering/ Chemical Engineering.

South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate.  We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply.

Please apply online by entering the preferred position reference number on our website 

This advertisement will close on  16 October 2025.

Profile description:

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

Key Responsibilities:

1. Responsible for training after-sales service customer service staff, explaining safety precautions and standard operating procedures for air conditioner installation, repair, and maintenance.
2. Organize technical personnel from service providers for practical training, imparting technical skills to ensure employees quickly grasp service techniques.
3. Monitor the service skills of technical personnel from service providers.
4. Provide timely feedback on issues that arise during the service process, organize rectification efforts, and conduct targeted training.
5. Collect, analyse, and address quality issues arising within service providers, and develop improvement measures and training plans.
6. Assist in optimizing service processes to improve service response efficiency and customer satisfaction.
7. Complete after-sales service tasks and quality objectives assigned by superiors.
8. Enhance service implement ability and customer satisfaction, reduce complaints and service costs through service quality management, technical support, and process optimization, in accordance with company management standards and technical specifications; promote effective communication between on-site operations and the market based on market feedback issues, and implement timely solutions.
9. Produce monthly reports on air conditioner technical training, quality service summaries and propose improvement measures.

Education & Experience:

1. Education: University Degree or above.
2. Work Experience: More than 5 years of experience in air conditioner after-sales service, technical support, or quality management; familiar with air conditioner product structure, service processes, and service management.
3. Professional Knowledge: Understanding of the after-sales service process for air conditioners, with solid technical foundation and customer service awareness.
4. Ability Requirements: Strong communication and problem-solving skills, team collaboration spirit, proficient in office software, strong sense of responsibility, high execution ability, capable of working under high pressure, and able to accept overseas business travel arrangements.

What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

What being part of the Sigma Family means for you:

What being a part of the Sigma Family means for you

Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity.:

What Your Day-to-Day will Look Like:

You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What amazing People will bring to the role:

What Amazing People Will Bring to the Role:

Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive