333 Service Operations jobs in South Africa

Full time | RSAWEB | South Africa

Posted On 2025/07/01

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service.

Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa.

We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 & 2022 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband.

These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

Cloud infrastructure

Mobile connectivity and data management

Fibre-to-the-Home (FTTH)

Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life.

We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology.

Our mission transcends our values through every customer, every interaction, every connection, everyday.

Our values:

Creativity

Humanity

Passion

• Email and telephone Enterprise customer support and service management within Enterprise SLA's

• Triage and prioritisation of incidents, tickets and service requests

• Outage management: Escalation and network notices and customer follow-up

• NOC monitoring and escalation: Outages and major incidents

• Monitoring deployments, maintenance and audits

• Scheduling maintenance RSAWEB and partner providers

• Hardware configuration: Mikrotik advantageous

• PBX extension management and deployment

• VoIP phone configuration and management

• VoIP - new services/cancellations

• Consumer Service Desk L3 escalations

• Hardware configuration

• And any other reasonable task

• 5 years’ experience working in a ISP technical c all centre or NOC environment

• Experience and knowledge of IPv4 addressing and subnetting.

• Experience with DNS.

• Experience with working with network monitoring systems.

• Experience configuring and troubleshooting Mikrotik routers.

• Experience deploying, managing and supporting PABX/VoIP solutions.

• Experience configuring and supporting managed WiFi solutions.

• Experience working with Vmware, Linux/Windows servers advantageous.

• Reduced Gap Cover Rates (Turnberry Premier)

• Retirement Annuity Contribution (Allan Gray)

• Medical Insurance (Momentum - Health4Me)

• Discounted Internet Connectivity

• Free Employee Wellness Programme (ICAS)

• Free barista prepared coffee and snacks from our in-house cafe.

• Exposure to latest industry technologies and standards

•Lastly, a work environment that rivals the very best!

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

Full time | RSAWEB | South Africa

Posted On 2025/07/01

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service.

Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa.

We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 & 2022 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband.

These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

Cloud infrastructure

Mobile connectivity and data management

Fibre-to-the-Home (FTTH)

Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life.

We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology.

Our mission transcends our values through every customer, every interaction, every connection, everyday.

Our values:

Creativity

Humanity

Passion

• Email and telephone Enterprise customer support and service management within Enterprise SLA's

• Triage and prioritisation of incidents, tickets and service requests

• Outage management: Escalation and network notices and customer follow-up

• NOC monitoring and escalation: Outages and major incidents

• Monitoring deployments, maintenance and audits

• Scheduling maintenance RSAWEB and partner providers

• Hardware configuration: Mikrotik advantageous

• PBX extension management and deployment

• VoIP phone configuration and management

• VoIP - new services/cancellations

• Consumer Service Desk L3 escalations

• Hardware configuration

• And any other reasonable task

• 5 years’ experience working in a ISP technical c all centre or NOC environment

• Experience and knowledge of IPv4 addressing and subnetting.

• Experience with DNS.

• Experience with working with network monitoring systems.

• Experience configuring and troubleshooting Mikrotik routers.

• Experience deploying, managing and supporting PABX/VoIP solutions.

• Experience configuring and supporting managed WiFi solutions.

• Experience working with Vmware, Linux/Windows servers advantageous.

• Reduced Gap Cover Rates (Turnberry Premier)

• Retirement Annuity Contribution (Allan Gray)

• Medical Insurance (Momentum - Health4Me)

• Discounted Internet Connectivity

• Free Employee Wellness Programme (ICAS)

• Free barista prepared coffee and snacks from our in-house cafe.

• Exposure to latest industry technologies and standards

•Lastly, a work environment that rivals the very best!

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

• Manage daily operations across forecourt, convenience store, and coffee shop
• Lead and supervise a diverse team including fuel attendants, cashiers, and café staff
• Oversee fuel and retail stock control, ordering, and inventory accuracy
• Drive sales performance and implement local marketing and promotions
• Ensure compliance with all health, safety, and environmental regulations (HSSE)
• Deliver exceptional customer service aligned with brand expectations
• Manage daily cash-ups, POS systems, and financial reporting
• Maintain site cleanliness, functionality, and professional presentation
• Engage with suppliers, reps, and attend relevant regional meetings

• 5+ years' experience in fuel retail or similar high-volume retail environment
• Strong team leadership, staff training, and performance management skills
• Financial and stock management experience essential
• Excellent communication, customer service, and problem-solving skills
• Proficient in MS Office and POS/inventory systems

Join to apply for the Technical Support Consultant role at Stock2Shop

Join to apply for the Technical Support Consultant role at Stock2Shop

We are looking for Technical Support Consultants. If you are interested in learning about programming and software or are a technical whizz, then this is the perfect role for you.

You will be surrounded by like-minded team members on the same trajectory. While providing our clients with technical support and guidance regarding their integrations, you will be given the opportunity to learn from developers and programmers with many years of experience.

In order to fulfill the position of Technical Support Consultant, you will need to be technically capable, be able to focus on the details and be practical.

Skills Required

• Reading & Writing SQL
• Understand REST API (Postman)
• Understand SOAP (SoapUI)
• Understand CSV file format
• Understand JSON data format
• Understand XML data format
• Understand FTP communication protocol
• Freshdesk (or equivalent) Ticketing system
  
  

• Understanding customer requirements and transforming this into technical configuration
• Navigating client ERP / Accounting system databases
• Data mapping between various systems using SQL (ERP / Accounting system => Stock2Shop)
• Modeling of e-commerce products from flat data structure
• Making assumptions on how to best map product data
• Supporting client requests relating to ERP / Accounting system requests
  
  

• Knowledge of Github (version control)
• Basic understanding of Python or any other programming language
• Basic knowledge of accounting principles
  
  

• How to use version control (GIT)
• Learn to read basic code snippets
• Data modeling concepts
• eCommerce & eCommerce platforms
• Supply chain concepts
• System integration
  
  

• Employment: Full-time
• Job Functions: Support, Ticketing, System Integration
• Location: On-site (Hout Bay, Cape Town)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.

• 1-2 years job related experience.

• Experience with software support (technical troubleshooting and usability support)

• Experience with internet troubleshooting and website support

• Experience with supporting accounting applications a plus.

• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

• Experience with support account/billing related assistance a plus.

• Ability to adapt and multi-task to support incoming calls, email, chat, etc.

• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

• Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1. .

Please read our Candidate Privacy Policy .

Key Responsibilities :

Primary Duties :

• Provide telephonic and on-site technical support
• Perform first-level fault finding and testing
• Assist with system design and application for the sales team
• Deliver technical training and product demonstrations
• Evaluate new product performance
• Maintain the product demonstration room
• Capture support cases and generate weekly reports on the ERP system

Secondary Duties :

• Assist R&D with product testing and development
• Support the Marketing team with technical documentation

General :

• Follow company policies and health & safety procedures
• Support broader operational tasks when needed

Key Performance Indicators (KPIs) :

• Accuracy of support, designs, testing, and reporting
• Quality of ERP case entries and weekly reports
• Professional execution and task completion
• Compliance with internal processes and procedures