642 Service Manager jobs in South Africa

A vacancy exists for a Services Manager based at a Private Hospital Group in Port Elizabeth reporting to the Hospital Manager . The successful incumbent will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth, and people. Services managed may include Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry, and Coffee Shops.

Critical Outputs

• Effective management of external service providers.
• Effective quality systems management.
• Effective facilities management.

Qualification

• A recognised 3 – 4-year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related.

Years experience and industry requirements

• Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services.
• Minimum 3 years’ experience managing large teams.
• Knowledge and exposure in Industrial Relations.
• Experience within the Healthcare sector is advantageous. Other industries include Hospitality, Retail, FMCG or related sectors.

Candidates who meet the above requirements are requested to submit their updated CV to .

Our client based in the West Rand is looking for an experienced Workshop Manager/Service Manager to join their team! Motorcycle and Vehicle license is essential.

Minimum requirements:

• Grade 12 certificate.
• Motorcycle & Vehicle license (Code A & B).
• Industry experience and strong technical knowledge.
• Computer literate.
• Willing to work Saturdays and attend race events as needed.

Responsibilities:

• Lead and motivate our workshop/service team to deliver exceptional results.
• Ensure adherence to company policies and procedures.
• Provide outstanding customer service at every opportunity.
• Communicate effectively with customers and the sales team, providing accurate and timely information.
• Maintain a quality-focused approach to all tasks.
• Demonstrate strong administration skills to streamline operations.

Please note that only candidates with the required experience will be considered and contacted. If you are not contacted, kindly consider your application unsuccessful.

Apply ONLINE now at:

SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)

The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.

1. Bespoke quoting:

• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.
• Project Management of the import of supplies for Global clinical trials.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Flexibility and ability to present novel solutions and processes to meet a client’s need.
• Comprehensive project handovers to service team once live or continued oversight.

• Liaising with an international pool of clients and developing the relationship with clients.
• Client calls to provide an overview of pre-compliance requirements.
• Working closely with clients to manage their key projects.
• Ensuring customer satisfaction.
• Exceptional escalations.
• Deal Conversion.

• Professional Qualification (CA or Lawyer).
• Strong academic track record.

• Analytical and strong with numbers.
• Ambitious, energetic, and enthusiastic.
• Personable and adaptable.
• Excellent use of the English language, both written and verbal.
• Attention to detail with the ability to prioritize tasks effectively.
• Creative problem-solving and research ability.
• General business acumen.
• Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook).

• Effective management of external service providers through:
• Identifying, together with Group Procurement, applicable services, and service providers.
• Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties.
• Driving and monitoring conformance to SLA, identify gaps and implement corrective action.
• Maintaining productive relationships with service providers through regular meetings.
• Effective relationship building with internal and external stakeholders.
• Participating actively, where necessary, on internal and external review meetings.
• Effective quality systems management through:
• Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately.
• Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility.
• Identifying alert and incident trends and drive corrective actions.
• Ensuring compliance to ISO 9001:2008 and ISO 1400:2004.
• Preparing for and participate in various audits.
• Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.).
• Effective financial management through:
• Participating in budgeting process and monitor performance against budget.
• Planning, agreeing, and implementing Capex expenditure with hospital management.
• Review services benchmark report to effectively manage outsourced services cost and quality metrics.
• Ensuring accurate and timeous invoices are received from external suppliers for processing.
• Ensuring invoices are captured according to approved catalogues and contracts.
• Complete scope changes for all permanent changes in services scope.

Participating in and/or identifying opportunities to improve business processes, systems, and resource utilization in order to achieve financial savings.

• A recognised 3 – 4-year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related.
• Years experience and industry requirements:
• Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services.
• Minimum 3 years’ experience managing large teams.
• Knowledge and exposure in Industrial Relations.
• Experience within the Healthcare sector is advantageous. Other industries include Hospitality, Retail, FMCG or related sectors.

Our client is in search of a highly skilled and motivated individual to assume the role of Service Manager at their dealership.

1. Lead a team of proficient technicians and service advisors to provide exceptional automotive services.
2. Cultivate a positive and collaborative work environment.
3. Ensure the delivery of high-quality vehicle maintenance and repair services, surpassing customer expectations.
4. Pursue continuous improvement in service efficiency and effectiveness.
5. Establish and nurture strong relationships with customers.
6. Promptly address concerns, ensuring a positive and memorable service experience.
7. Stay informed about industry trends and technological advancements.
8. Implement innovative solutions to elevate service operations.
9. Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction and profitability.
10. Efficiently manage resources, including personnel, equipment and inventory, to optimize service operations.
11. Collaborate with the sales team to identify opportunities for service-related revenue growth and implement strategies to enhance service department profitability.

1. A minimum of 2 years' experience as a Service Manager.
2. Must have Premium Brand experience.
3. Demonstrated ability to lead and motivate a diverse team.
4. Solid understanding of automotive systems and repair processes.
5. Dedication to delivering exceptional customer service.
6. Excellent verbal and written communication skills.
7. Proficiency in analysing and resolving complex issues efficiently.
8. Effective planning and organizational abilities.

Overview

The Service Manager is responsible for managing our Service Team (Bar and Butlers) and giving our guests a world-class experience. Your purpose is to ensure that we are prepared for service and exceeding the expectations of our guests.

Responsibilities

• Ensuring the overall standards required for Bar and Service are met
• Supervising all Bar and Butler duties to ensure quality standards are met
• Overseeing stock, managing ordering, deliveries, and invoicing
• Meeting health and safety protocols
• Ensuring we remain within budget
• Timeous support and communication with other departments
• Working with the Lodge Manager to ensure an overall 5* experience for our guests
• Contributing towards Thornybush being recognised as an award winning – world leading lodge
• Upholding the Thornybush brand and overall standards

Requirements

• Grade 12 | Matric
• Relevant Diploma or Degree to your advantage
• No less than 3 years’ experience in leading a Service Team
• No less than 5 years’ experience working in a high-end safari environment
• Valid Drivers License
• Clear Criminal Record

Technical Skills

• Excellent command of the English language (a second language would be to your advantage)
• Computer literate (Microsoft & Google Suite)
• Experience in Nebula PMS, Nebula POS & Travelyst, or any property management software
• Food and Beverage knowledge
• A good understanding of wine
• Proven track record of successfully leading a large team (leading, motivating, coaching etc.)
• Proven track record of achieving results | goals

Position Details

• Contract type: Permanent
• Site: Thornybush Private Nature Reserve
• Work cycle: 6 weeks on : 2 weeks off
• Benefits: Accommodation, Meals (on duty) and Uniform
• Remuneration: Cash + 7,5% contribution to Provident Fund + 50% contribution to Medical Aid

Minimum requirements

• Must have a Diesel / Auto Electric / Forklift Trade or related Trade Test Certificate
• Matric plus a 3-year related Tertiary qualification
• A Business or related field qualification will be an added advantage
• A material handling servicing background with experience on Senior Management level

Duties

• Staff leadership, performance management and relevant HR duties for the Service department
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Taking ownership of customers issues and following problems through to resolution
• Develop service procedures, policies and standards
• Monitor dispatch of products/delivery against targets and take timeous corrective action
• Liaise with customers and sub-contractors as required and ensure effective customer feedback
• Keep accurate records and document customer service actions and discussions
• Keep ahead of industrys developments and apply best practices to areas of improvement
• Coordinate development of departmental business plan and budget
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Develop performance targets and monitors progress/takes corrective action where required
• Receive monthly costs, analyse variances, report against variances and take corrective action
• Advise Management on new developments and opportunities and contribute to the formulation of business strategies and policies
• Complete and submit reports as required

Minimum requirements

• Must have a Diesel / Auto Electric / Forklift Trade or related Trade Test Certificate
• Matric plus a 3-year related Tertiary qualification
• A Business or related field qualification will be an added advantage
• A material handling servicing background with experience on Senior Management level

Duties

• Staff leadership, performance management and relevant HR duties for the Service department
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Taking ownership of customers issues and following problems through to resolution
• Develop service procedures, policies and standards
• Monitor dispatch of products/delivery against targets and take timeous corrective action
• Liaise with customers and sub-contractors as required and ensure effective customer feedback
• Keep accurate records and document customer service actions and discussions
• Keep ahead of industrys developments and apply best practices to areas of improvement
• Coordinate development of departmental business plan and budget
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Develop performance targets and monitors progress/takes corrective action where required
• Receive monthly costs, analyse variances, report against variances and take corrective action
• Advise Management on new developments and opportunities and contribute to the formulation of business strategies and policies
• Complete and submit reports as required