351 Service Manager jobs in South Africa

To lead and manage the Customer Services Team in Port Elizabeth. This role is responsible for overseeing for the department’s operations, implement strategies to improve service, and help retain customers through efficient problem-solving, as well as maintaining high standards in all aspects of customer service.

To provide support to Directors, Area Managers, and Sales Teams, and driving a culture of continuous improvement.

The Customer Services Manager will also oversee ongoing training and development on key systems including and mostly importantly SAP, along with Online B2B, and actively promote engagement through Viva Engage.

Duties and Responsibilities:

• Supervise and motivate Customer Service team, ensuring they are well-trained and equipped to handle customer inquiries and
• Ensure all Customer Services policies and procedures are regularly reviewed, updated, and strictly adhered
• Oversee the execution of daily, weekly, and monthly operational tasks within the Customer Services
• Review weekly team performance statistics and assess productivity in collaboration with the Team
• Conduct weekly reviews of credit note statistics and implement corrective actions where
• Manage the Ordering Ticketing System (OTRS), ensuring timely and effective issue resolution.
• Handle escalated customer queries, providing high-level support and maintaining service
• Oversee and support Indent and Export Coordinators, ensuring accuracy and compliance in related
• Manage the outbound sampling process through the relevant coordinator, ensuring timely dispatch and
• Process all customer credits and returns in line with company policies and timelines.
• Communicate proactively with customers regarding delayed shipments and manage expectations
• Contribute to the development of customer service strategies, ensuring they align with overall business
• Analyze customer feedback, identify areas for improvement, and implement new strategies to enhance customer service

Experience & Qualification:

• Matric + relevant tertiary qualification
• 3+ years management experience
• Call center experience
• Computer Literate on MS Office, Excel
• Customer facing experience
• SAP S4 HANA
• Customer-Centric Mindset: Demonstrates a high level of customer service ethic with a commitment to delivering exceptional service across all interactions.
• Alignment with Company Values: Displays a strong understanding of and alignment with the company’s goals, values, and culture.
• Interpersonal Skills: Builds and maintains effective relationships with internal and external stakeholders through respectful and professional engagement.
• Communication Skills: Exhibits exceptional verbal and written communication abilities, with a strong emphasis on accuracy and attention to detail.
• Time Management & Results Orientation: Manages time effectively, prioritizing tasks to meet deadlines while remaining detail-oriented and focused on outcomes.
• Team Leadership: Acts as a team player who can inspire, support, and lead others towards shared goals.
• Leadership Capabilities: Leads by example with confidence, professionalism, and a proactive approach to challenges and change.

Key performance area:

1. Manage and plan the day to day activities of all CSA and reception staff  

Perform the intermediary role between CSA’s and as link between workshop, estimators, buyers and external providers.

Ensure that escalated client queries are resolved within 48 hours.

Ensure that the following customers are contacted timeously by CSA allocated:
• Daily converted list
• Work in progress list
• Rework clients
• Parts on back order
• Clients whose vehicles are ready for collection

Ensure that the paperwork for collection of vehicles is completed and submitted daily.

Ensure that daily feedback is given to Branch Management regarding the customer care report, highlighting areas of concern.

2 Performance Management of CSA’s and receptionist 

Critical experience:

• 2 years + in a call centre, and/or customer care environment
• +3 years at Supervisory level
• 5 years experience in total
• Customer service & management experience. Ideally in motor or insurance Industry
• Matric
• Microsoft

The company is seeking an experienced and dynamic Customer Service Manager  to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.

Your key job  responsibilities as the Customer Service Manager  in Johannesburg  will include:

Requirements for this Customer Service Manager  job  in Johannesburg :

Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.

A vacancy exists for a Services Manager based at a Private Hospital Group in Port Elizabeth reporting to the Hospital Manager . The successful incumbent will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth, and people. Services managed may include Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry, and Coffee Shops.

Critical Outputs

• Effective management of external service providers.
• Effective quality systems management.
• Effective facilities management.

Qualification

• A recognised 3 – 4-year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related.

Years experience and industry requirements

• Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services.
• Minimum 3 years’ experience managing large teams.
• Knowledge and exposure in Industrial Relations.
• Experience within the Healthcare sector is advantageous. Other industries include Hospitality, Retail, FMCG or related sectors.

Candidates who meet the above requirements are requested to submit their updated CV to .

Our client based in the West Rand is looking for an experienced Workshop Manager/Service Manager to join their team! Motorcycle and Vehicle license is essential.

Minimum requirements:

• Grade 12 certificate.
• Motorcycle & Vehicle license (Code A & B).
• Industry experience and strong technical knowledge.
• Computer literate.
• Willing to work Saturdays and attend race events as needed.

Responsibilities:

• Lead and motivate our workshop/service team to deliver exceptional results.
• Ensure adherence to company policies and procedures.
• Provide outstanding customer service at every opportunity.
• Communicate effectively with customers and the sales team, providing accurate and timely information.
• Maintain a quality-focused approach to all tasks.
• Demonstrate strong administration skills to streamline operations.

Please note that only candidates with the required experience will be considered and contacted. If you are not contacted, kindly consider your application unsuccessful.

Apply ONLINE now at:

SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)

The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.

1. Bespoke quoting:

• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests.
• Project Management of the import of supplies for Global clinical trials.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Flexibility and ability to present novel solutions and processes to meet a client’s need.
• Comprehensive project handovers to service team once live or continued oversight.

• Liaising with an international pool of clients and developing the relationship with clients.
• Client calls to provide an overview of pre-compliance requirements.
• Working closely with clients to manage their key projects.
• Ensuring customer satisfaction.
• Exceptional escalations.
• Deal Conversion.

• Professional Qualification (CA or Lawyer).
• Strong academic track record.

• Analytical and strong with numbers.
• Ambitious, energetic, and enthusiastic.
• Personable and adaptable.
• Excellent use of the English language, both written and verbal.
• Attention to detail with the ability to prioritize tasks effectively.
• Creative problem-solving and research ability.
• General business acumen.
• Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook).

• Effective management of external service providers through:
• Identifying, together with Group Procurement, applicable services, and service providers.
• Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties.
• Driving and monitoring conformance to SLA, identify gaps and implement corrective action.
• Maintaining productive relationships with service providers through regular meetings.
• Effective relationship building with internal and external stakeholders.
• Participating actively, where necessary, on internal and external review meetings.
• Effective quality systems management through:
• Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately.
• Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility.
• Identifying alert and incident trends and drive corrective actions.
• Ensuring compliance to ISO 9001:2008 and ISO 1400:2004.
• Preparing for and participate in various audits.
• Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.).
• Effective financial management through:
• Participating in budgeting process and monitor performance against budget.
• Planning, agreeing, and implementing Capex expenditure with hospital management.
• Review services benchmark report to effectively manage outsourced services cost and quality metrics.
• Ensuring accurate and timeous invoices are received from external suppliers for processing.
• Ensuring invoices are captured according to approved catalogues and contracts.
• Complete scope changes for all permanent changes in services scope.

Participating in and/or identifying opportunities to improve business processes, systems, and resource utilization in order to achieve financial savings.

• A recognised 3 – 4-year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related.
• Years experience and industry requirements:
• Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services.
• Minimum 3 years’ experience managing large teams.
• Knowledge and exposure in Industrial Relations.
• Experience within the Healthcare sector is advantageous. Other industries include Hospitality, Retail, FMCG or related sectors.

Our client is in search of a highly skilled and motivated individual to assume the role of Service Manager at their dealership.

1. Lead a team of proficient technicians and service advisors to provide exceptional automotive services.
2. Cultivate a positive and collaborative work environment.
3. Ensure the delivery of high-quality vehicle maintenance and repair services, surpassing customer expectations.
4. Pursue continuous improvement in service efficiency and effectiveness.
5. Establish and nurture strong relationships with customers.
6. Promptly address concerns, ensuring a positive and memorable service experience.
7. Stay informed about industry trends and technological advancements.
8. Implement innovative solutions to elevate service operations.
9. Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction and profitability.
10. Efficiently manage resources, including personnel, equipment and inventory, to optimize service operations.
11. Collaborate with the sales team to identify opportunities for service-related revenue growth and implement strategies to enhance service department profitability.

1. A minimum of 2 years' experience as a Service Manager.
2. Must have Premium Brand experience.
3. Demonstrated ability to lead and motivate a diverse team.
4. Solid understanding of automotive systems and repair processes.
5. Dedication to delivering exceptional customer service.
6. Excellent verbal and written communication skills.
7. Proficiency in analysing and resolving complex issues efficiently.
8. Effective planning and organizational abilities.