436 Service Expert jobs in South Africa

Main purpose of the job

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.

Client Engagement

• Maximizes on client service operational performance through providing efficient first call resolution to client service issues.
• Improve client service experience, create engaged clients, and facilitate organic growth
• Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.
• Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.
• Handle complex and escalated client service issues
• Leverage deep functional expertise in order to expand the client's use of existing products and to identify new products offerings
• Build/maintain rapid channel of communication to client in case of service-related issues and events
• Represent the "Voice of the Customer"
• Create a culture of Customer/Client Centricity
• Ensure adherence to standard operating procedures in all engagements.
• Ensure invoices have been captured and attached for any claims-related queries.
• Identify client needs and actively find solutions that will assist the client in having the best possible client experience.
• Educate clients on product offering and use methods that allow the business to resolve the queries as a first call resolution.
• Ensure follow up and follow through on all client queries
• Escalate queries, in line with standard operating procedures and ensure escalated queries have been addressed timeously.
• Identify any potential errors or obstacles that may arise which might impact client experience, and ensure this has been addressed and highlighted to Team Leader.
• Demonstrate the Oneplan Values and Culture in all engagements with both clients and internal stakeholders.
• Leverage team success to drive all initiatives and experiences with clients.
• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.
• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end to ensure a world class client service experience.
• Support cross functional work areas targeted to resolve issues raised by clients.
• Proactively gather client feedback to optimise client experience
• Drive digital omni-channel strategy, through improving the client's digital experience.
• Escalate unresolved issues to the appropriate internal teams

Quality, Consistency and Compliance

• Deliver quality service by providing efficient, quick, and friendly service to clients within agreed SLA.
• Respond to clients' issues timeously and swiftly, within escalation parameters to ensure consistency.
• Ensure adherence to standard operating procedures and demonstrate exceptional product knowledge in client engagements.
• Ensure adherence to all relevant legislation and regulations as set out by the Company, Regulatory Board and the Financial Services industry.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and a second language
• Undergraduate/Postgraduate qualification in related field advantageous
• Minimum of 3 – 5 years customer service and industry specific experience

Functional Competencies

• Literacy – Have excellent reading, writing and interpersonal skills
• Pc Literacy – In-depth knowledge of Word, excel, email and Internet
• Ability to respond according to TAT
• Client Relationship Management
• Maximise Service Performance
• Query Resolution
• Build & Develop Client Centric Capabilities
• Deliver on Client Expectations
• Knowledge Sharing
• Driving Excellence through Client Experience

Essential

• Evaluating Problems
• Investigate Issues
• Problem Solving
• Building Relationships
• Communicating Information
• Showing Resilience
• Adjusting to Change
• Giving Support
• Processing Details
• Structuring Tasks
• Driving Success
• Prioritise Client Experience

Behaviors

• Energy
• Passion
• Respect for others
• Honest and Fair
• Positive Attitude
• Client Focus
• Tenacity
• Achieves Results

Main purpose of the job

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.

Client Engagement

• Maximizes on client service operational performance through providing efficient first call resolution to client service issues.


• Improve client service experience, create engaged clients, and facilitate organic growth


• Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.


• Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.


• Handle complex and escalated client service issues


• Leverage deep functional expertise in order to expand the client’s use of existing products and to identify new products offerings


• Build/maintain rapid channel of communication to client in case of service-related issues and events


• Represent the “Voice of the Customer”


• Create a culture of Customer/Client Centricity


• Ensure adherence to standard operating procedures in all engagements.


• Ensure invoices have been captured and attached for any claims-related queries.


• Identify client needs and actively find solutions that will assist the client in having the best possible client experience.


• Educate clients on product offering and use methods that allow the business to resolve the queries as a first call resolution.


• Ensure follow up and follow through on all client queries


• Escalate queries, in line with standard operating procedures and ensure escalated queries have been addressed timeously.


• Identify any potential errors or obstacles that may arise which might impact client experience, and ensure this has been addressed and highlighted to Team Leader.


• Demonstrate the Oneplan Values and Culture in all engagements with both clients and internal stakeholders.


• Leverage team success to drive all initiatives and experiences with clients.


• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.


• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end to ensure a world class client service experience.


• Support cross functional work areas targeted to resolve issues raised by clients.


• Proactively gather client feedback to optimise client experience


• Drive digital omni-channel strategy, through improving the client’s digital experience.


• Escalate unresolved issues to the appropriate internal teams

Quality, Consistency and Compliance

• Deliver quality service by providing efficient, quick, and friendly service to clients within agreed SLA.


• Respond to clients' issues timeously and swiftly, within escalation parameters to ensure consistency.


• Ensure adherence to standard operating procedures and demonstrate exceptional product knowledge in client engagements.


• Ensure adherence to all relevant legislation and regulations as set out by the Company, Regulatory Board and the Financial Services industry.

Work collaboratively

• Build a culture of respect and understanding across the organisation


• Recognise outcomes which resulted from effective collaboration between teams


• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization


• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


• Demonstrate consistent application of internal procedures


• Plan and prioritise, demonstrating abilities to manage competing demands


• Demonstrate abilities to anticipate and manage change


• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and Afrikaans


• Fluent in Afrikaans (spoken and written)


• Undergraduate/Postgraduate qualification in related field advantageous


• Minimum of 3 – 5 years customer service and industry specific experience

Functional Competencies

• Literacy – Have excellent reading, writing and interpersonal skills


• Pc Literacy – In-depth knowledge of Word, excel, email and Internet 


• Ability to respond according to TAT


• Client Relationship Management


• Maximise Service Performance


• Query Resolution


• Build & Develop Client Centric Capabilities


• Deliver on Client Expectations


• Knowledge Sharing


• Driving Excellence through Client Experience

Essential

• Evaluating Problems


• Investigate Issues


• Problem Solving


• Building Relationships


• Communicating Information


• Showing Resilience


• Adjusting to Change


• Giving Support


• Processing Details


• Structuring Tasks


• Driving Success


• Prioritise Client Experience

Behaviors

• Energy   


• Passion   


• Respect for others


• Honest and Fair


• Positive Attitude


• Client Focus


• Tenacity     


• Achieves Results

Main purpose of the job

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.

Client Engagement

• Maximizes on client service operational performance through providing efficient first call resolution to client service issues.


• Improve client service experience, create engaged clients, and facilitate organic growth


• Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.


• Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.


• Handle complex and escalated client service issues


• Leverage deep functional expertise in order to expand the client’s use of existing products and to identify new products offerings


• Build/maintain rapid channel of communication to client in case of service-related issues and events


• Represent the “Voice of the Customer”


• Create a culture of Customer/Client Centricity


• Ensure adherence to standard operating procedures in all engagements.


• Ensure invoices have been captured and attached for any claims-related queries.


• Identify client needs and actively find solutions that will assist the client in having the best possible client experience.


• Educate clients on product offering and use methods that allow the business to resolve the queries as a first call resolution.


• Ensure follow up and follow through on all client queries


• Escalate queries, in line with standard operating procedures and ensure escalated queries have been addressed timeously.


• Identify any potential errors or obstacles that may arise which might impact client experience, and ensure this has been addressed and highlighted to Team Leader.


• Demonstrate the Oneplan Values and Culture in all engagements with both clients and internal stakeholders.


• Leverage team success to drive all initiatives and experiences with clients.


• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.


• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end to ensure a world class client service experience.


• Support cross functional work areas targeted to resolve issues raised by clients.


• Proactively gather client feedback to optimise client experience


• Drive digital omni-channel strategy, through improving the client’s digital experience.


• Escalate unresolved issues to the appropriate internal teams

Quality, Consistency and Compliance

• Deliver quality service by providing efficient, quick, and friendly service to clients within agreed SLA.


• Respond to clients' issues timeously and swiftly, within escalation parameters to ensure consistency.


• Ensure adherence to standard operating procedures and demonstrate exceptional product knowledge in client engagements.


• Ensure adherence to all relevant legislation and regulations as set out by the Company, Regulatory Board and the Financial Services industry.

Work collaboratively

• Build a culture of respect and understanding across the organisation


• Recognise outcomes which resulted from effective collaboration between teams


• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization


• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


• Demonstrate consistent application of internal procedures


• Plan and prioritise, demonstrating abilities to manage competing demands


• Demonstrate abilities to anticipate and manage change


• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and a second language


• Undergraduate/Postgraduate qualification in related field advantageous


• Minimum of 3 – 5 years customer service and industry specific experience

Functional Competencies

• Literacy – Have excellent reading, writing and interpersonal skills


• Pc Literacy – In-depth knowledge of Word, excel, email and Internet 


• Ability to respond according to TAT


• Client Relationship Management


• Maximise Service Performance


• Query Resolution


• Build & Develop Client Centric Capabilities


• Deliver on Client Expectations


• Knowledge Sharing


• Driving Excellence through Client Experience

Essential

• Evaluating Problems


• Investigate Issues


• Problem Solving


• Building Relationships


• Communicating Information


• Showing Resilience


• Adjusting to Change


• Giving Support


• Processing Details


• Structuring Tasks


• Driving Success


• Prioritise Client Experience

Behaviors

• Energy   


• Passion   


• Respect for others


• Honest and Fair


• Positive Attitude


• Client Focus


• Tenacity     


• Achieves Results

Main purpose of the job

To ensure the best possible experience for our customers by providing support to clients through omni-channel platforms by offering a great digital client experience.

Client Engagement

• Maximizes on client service operational performance through providing efficient first call resolution to client service issues.


• Improve client service experience, create engaged clients, and facilitate organic growth


• Manages tasks allocated through omni-channel platforms, which deals directly with clients and is the first point of contact.


• Participate in the communication with clients via omni-channel including telephone, mail, email, messaging app, and social media.


• Handle complex and escalated client service issues


• Leverage deep functional expertise in order to expand the client’s use of existing products and to identify new products offerings


• Build/maintain rapid channel of communication to client in case of service-related issues and events


• Represent the “Voice of the Customer”


• Create a culture of Customer/Client Centricity


• Ensure adherence to standard operating procedures in all engagements.


• Ensure invoices have been captured and attached for any claims-related queries.


• Identify client needs and actively find solutions that will assist the client in having the best possible client experience.


• Educate clients on product offering and use methods that allow the business to resolve the queries as a first call resolution.


• Ensure follow up and follow through on all client queries


• Escalate queries, in line with standard operating procedures and ensure escalated queries have been addressed timeously.


• Identify any potential errors or obstacles that may arise which might impact client experience, and ensure this has been addressed and highlighted to Team Leader.


• Demonstrate the Oneplan Values and Culture in all engagements with both clients and internal stakeholders.


• Leverage team success to drive all initiatives and experiences with clients.


• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.


• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end to ensure a world class client service experience.


• Support cross functional work areas targeted to resolve issues raised by clients.


• Proactively gather client feedback to optimise client experience


• Drive digital omni-channel strategy, through improving the client’s digital experience.


• Escalate unresolved issues to the appropriate internal teams

Quality, Consistency and Compliance

• Deliver quality service by providing efficient, quick, and friendly service to clients within agreed SLA.


• Respond to clients' issues timeously and swiftly, within escalation parameters to ensure consistency.


• Ensure adherence to standard operating procedures and demonstrate exceptional product knowledge in client engagements.


• Ensure adherence to all relevant legislation and regulations as set out by the Company, Regulatory Board and the Financial Services industry.

Work collaboratively

• Build a culture of respect and understanding across the organisation


• Recognise outcomes which resulted from effective collaboration between teams


• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organization


• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


• Demonstrate consistent application of internal procedures


• Plan and prioritise, demonstrating abilities to manage competing demands


• Demonstrate abilities to anticipate and manage change


• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and a second language


• Undergraduate/Postgraduate qualification in related field advantageous


• Minimum of 3 – 5 years customer service and industry specific experience

Functional Competencies

• Literacy – Have excellent reading, writing and interpersonal skills


• Pc Literacy – In-depth knowledge of Word, excel, email and Internet 


• Ability to respond according to TAT


• Client Relationship Management


• Maximise Service Performance


• Query Resolution


• Build & Develop Client Centric Capabilities


• Deliver on Client Expectations


• Knowledge Sharing


• Driving Excellence through Client Experience

Essential

• Evaluating Problems


• Investigate Issues


• Problem Solving


• Building Relationships


• Communicating Information


• Showing Resilience


• Adjusting to Change


• Giving Support


• Processing Details


• Structuring Tasks


• Driving Success


• Prioritise Client Experience

Behaviors

• Energy   


• Passion   


• Respect for others


• Honest and Fair


• Positive Attitude


• Client Focus


• Tenacity     


• Achieves Results

Additional Information
Job Number

Job Category
Food and Beverage & Culinary

Location
AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Additional Information
Job Number

Job Category
Food and Beverage & Culinary

Location
Protea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Preference will be given to South African nationals in line with government employment policies.
LI-WD1
Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

#LI-Onsite

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationProtea Hotel Fire & Ice Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa, 2076

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Preference will be given to South African nationals in line with government employment policies.

#LI-WD1

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationProtea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa, 181

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

The F&B Service Expert/Waitress is responsible for providing excellent guest service in the hotel's dining areas by taking orders, serving food and beverages, and ensuring a pleasant dining experience. She plays a key role in maintaining the hotel's service standards and enhancing guest satisfaction.

Key Responsibilities: Guest Service:

• Greet guests warmly and professionally upon arrival.
• Present menus, explain specials, and answer questions about menu items.
• Take accurate food and beverage orders and relay them to the kitchen or bar.
• Serve food and drinks promptly and courteously.
• Monitor guest satisfaction and respond to requests or complaints efficiently.

Operational Duties:

• Set up tables with linens, silverware, and glassware.
• Clear tables and reset them for the next guests.
• Maintain cleanliness and organization of the dining area.
• Assist with opening and closing duties, including stock checks and cleaning.

Teamwork & Communication:

• Work closely with kitchen and bar staff to ensure timely service.
• Communicate guest preferences or special requests to relevant departments.
• Support colleagues during busy periods to maintain smooth operations.

Compliance & Safety:

• Follow all health and safety regulations, including hygiene standards.
• Adhere to hotel policies and procedures regarding service and conduct.
• Ensure responsible service of alcohol where applicable.

Qualifications & Skills:

• Previous experience in a hospitality or restaurant setting is preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional, and guest-focused attitude.
• Ability to work in a fast-paced environment and handle pressure.
• Flexibility to work shifts, weekends, and holidays.
• Basic knowledge of food and beverage service.

Working Conditions:

• Standing and walking for extended periods.
• Interaction with guests from diverse backgrounds.
• Fast-paced hotel or restaurant environment.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.