430 Service Engineer jobs in South Africa

The FSE is responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre (TAC) escalations. The role also contains a training element as we engage with dealer technicians to provide on-the-job training and guidance.

1. Lead & support dealer technicians to diagnose and resolve high ageing technical concerns which cannot be addressed through the TAC.
2. Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation.
3. Summarize the cause of all concerns and submit a One-Pager within the agreed timelines after the dealer visit to flow information through to the relevant PVT engineering teams.
4. Lead Technical Audits, Skill Inventory analysis and PDI audits. On-the-job training to technicians for TSB, FSA, SSM, SST usage and diagnostic concerns.
5. Provide support and advice to Dealers with respect to, but not limited to, Ford technician training, Skill Mix, Technician competence, Special Service Tools and equipment requirements.
6. Support central SEO / PCE / PD / PVT teams on technical concern or fix validations, TSB corrections, workshop manual corrections and training contents corrections.
7. Support on Vehicle Off Road (VOR) / Rapid Hub / CRC initiatives on daily review of open/ageing concerns along with Cross-Functional Teams and address diagnostic related ageing concerns by guiding dealer technicians.
8. Support Fix It Right First Time by assisting dealers with a good technical diagnosis and workshop practice to provide robust fixes to customers.
9. Attend relevant PCE / PVT meetings for information sharing and emerging concern update.
10. Support / conduct regular Service Manager and Service Foreman meetings.
11. Vehicle Off Road (VOR) Days Measured.
12. Dealer Satisfaction Index.
13. Quality of Information Reported to PVT/ CRC / TAC.
14. Fix It Right First Time Measurable.

1. Strong verbal communication and writing skills in English.
2. Fully competent with vehicle diagnostics and technical repair of vehicles.
3. Process orientated with a disciplined, enquiring, and empathetic approach to problem solving.
4. Outgoing approach to engage with people with a view to resolving and teaching.
5. Good time management and prioritisation skills.
6. Self-motivated, responsible, and dependable with sound ethical values and a good grasp of business relationships.
7. Proficiency in the use of Windows, MS Outlook, MS Word and MS Excel.
8. Prepared to travel locally and internationally at short notice and for multiple days at a time.

1. Tertiary Engineering qualification (Minimum 3 year diploma) from a recognized university/college.
2. Vehicle diagnostics and technical problem-solving experience a must.
3. PTS and FDRS Experience will be beneficial.
4. Dealership operations and workshop experience an advantage.
5. Must have a valid South African Driver's license.
6. Must have a valid Passport.

Skinchem, 1 Bell Street, Meadowdale, Germiston

Skinchem, 1 Bell Street, Meadowdale, Germiston

Our client is a leader in the food packaging industry.

We are looking for a seasoned Field Service Engineer with some Sales Experience in the Manufacturing Industry.

Responsibilities:

• Participate in troubleshooting and repair activities to equipment.
• Mentor and train Apprentice Engineer with routine maintenance, fault finding and installations.
• Attend to breakdowns during and after business hours.
• Sales visits to new and existing clients when technical responsibilities are slow.
• Collect information and open an enquiry.
• Present the offer to the client and go through the specification of the machine.
• Follow up on opportunities from quotation right through to order.
• Compile detailed visit reports on Salesforce.
• Handling of customer complaints and resolving conflict.

Qualifications:

• Bachelor's Degree or Allied Qualification in Electronic Engineering / Mechatronics
• Formal Sales Training would be advantageous.

Skills & Attributes:

• Solid understanding of electronic engineering principles and concepts.
• Interpersonal Skills
• Technical Marketing/Sales experience an advantage.
• Strong problem-solving skills and attention to detail, with the ability to analyse complex problems and identify solutions.
• Excellent communication and teamwork skills, with the ability to collaborate effectively with colleagues and stakeholders.
• Eagerness to learn and adapt to new technologies and methodologies in the field of Weighing and Inspection Equipment.

Skinchem, 1 Bell Street, Meadowdale, Germiston

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Company Name: Isuzu Commercial Truck of America, Inc. (ICTA)

Must reside or be willing to relocate to central Florida.

Travels to dealers to evaluate and improve technical service processes; identifies and formally reports product quality concerns; assists technicians with difficult diagnoses and repairs; conducts occasional technical training to support Center of Excellence (COE). Focuses on vehicles in the assigned COE market area to better understand the effect of weather and geographic issues. Goal is to maximize customer ownership experience and promote the Isuzu brand.

1. 50% - Assumes responsibility for resolution of escalated technical assistance cases, contacts dealer personnel to resolve vehicle repair concerns virtually. Performs on-site inspections and repair to resolve issues that are not resolved virtually. Assists the technician in methods of locating the cause and correction for the condition.
2. 20% - Evaluates dealer technical repair processes to ensure Isuzu standards and customer satisfaction are achieved and maintained. Observes, measures, and reports entire repair process including but not limited to accurate repair order write-up; dispatch to qualified technician; quick and accurate diagnosis; customer communication; parts ordering; parts dispatch; quality and efficient repair; workmanship control; and delivery. Performs specific areas of evaluation to identify opportunities in dealer service department performance related to shop safety and efficiency, 5S organization, repair quality and accuracy, low cost of ownership, minimal downtime, and Isuzu brand value.
3. 10% - Attends in person legal and fire inspections, provides technical guidance for legal team and fire investigation team. Creates reports for inspections when requested.
4. 10% - Assists TAC inbound call center, assists Training department, assists Fleet department on an as needed basis.
5. 10% - Conducts instructor-led technical training to support COE training function.
6. Performs miscellaneous job-related duties as assigned.

• Reports to: National Manager, Brand Quality

• Associate degree in automotive technology or mechanical engineering, or equivalent directly related work experience
• Minimum three years engineering/technical experience in the automotive field

• Strong knowledge of diesel/IC engine and powertrain systems
• Knowledge of application engineering
• Knowledge of government standards for emissions, safety, etc.

• Strong mechanical and technical skills
• Basic PC skills in Microsoft Office applications
• Strong verbal and written communication skills including presentation skills

The employee must be able to access, enter, and retrieve data using a computer. There are occasional instances requiring lifting of light to average objects (5 lbs. to 60 lbs.) and rare instances requiring lifting of heavy objects (over 60 lbs).

The position has exposure to heat, cold, grease, exhaust fumes, noise, dirt fields etc. At times required to get under a vehicle or climb into the engine compartment.

Position requires 30-60% travel including overnight stays.

We offer you an Ocean of Possibilities . Join our family.

We are looking for a Field Service Engineer for our Service Hub in Cape Town.

Damen Services' mission is to support Damen's sales organization in selling ships by providing additional value in the form of services. The department implements the concept of high quality and the generally higher purchase costs.

By providing high-quality services even after the sale of a vessel, the chances of a customer choosing Damen again when replacing a vessel or expanding a fleet are increased.

At the operational level, the Services department liaises with customers and acts as the eyes and ears of the sales organization. Services offers a broad portfolio of services for the entire lifecycle of a Damen-built vessel. This includes handling warranty claims, providing training, providing spare parts, providing maintenance, and performing modifications and repairs.

This is reflected in the behavior of its employees; They are always available, proactive, keep their promises, and always go above and beyond what is asked of them. Within the Services department, the question is always: How can we make this happen?

The role

As a Field Service Engineer, you will carry out maintenance and repair work. You will supervise during construction and perform operational commissioning tasks. You will provide training for ships and ship systems at locations around the world, taking into account local conditions, cultures and customs, and ensure that the ships are kept in optimal operational condition.

Responsibilities

If you like the following, then this is your role!

• Troubleshooting and carrying out maintenance, overhaul and installation work related to mechanical, electrical engineering and process engineering on all relevant installations on both Damen vessels and other vessels;
• Supporting local shipyards in the operational commissioning of ships;
• Instructing/providing training to third parties regarding the operation, use and maintenance of ships;
• Performing administrative tasks and preparing project reports.

Skills & Experience

You have:

• MBO working and thinking level, WTB trained.
• Good verbal and written command of English;
• Independent personality with problem-solving skills and a high degree of customer focus;
• At least 3 years of relevant work experience.

Knowledge of:

• Hydraulics, pneumatics and electrical engineering;
• Electrical installations, pressure equipment, internal combustion engines;
• Knowledge of safety systems such as gas detection, ESD and mechanical pressure protection;
• Inspection, testing and maintenance; Control and PLC systems;

You are:

• A pragmatic, persuasive Field Service Engineer with a strong personality who fits within a dynamic organization with a hands-on culture;
• Decisive, structured and at the same time flexible in your approach;
• Able to persuade and steer, to put things in perspective;
• The realization that sometimes you have to be patient to get results;
• Able to manage expectations.

What we offer

We want to make sure you are happy in your role, so we will support you to develop yourself in this role. We are a growing organization where innovation is the driving force. Entrepreneurship is in our DNA and that is why we continue to grow and innovate and offer plenty of opportunities.

• Personal guidance, freedom, varied work and a working environment where your opinion counts;
• An excellent benefits package tailored to your experience and level of education;
• A dynamic international work environment focused on technology and innovation;
• An open, informal, no-nonsense culture with short lines of communication;
• An active social environment in terms of corporate culture, events and sports.

Think you're the Field Service Engineer we're looking for? Send us your CV and a brief motivation letter. For any questions, contact our recruiter, Iulia Cristiana Alecu, at

We look forward to hearing from you!

Email:

Please apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.

Damen has 35 shipyards on five different continents and operates in more than 100 countries. We are still growing and that gives you options. You contribute to this growth while benefitting from the diverse development and career opportunities that our company offers. We will continue to challenge you. With our extensive portfolio of products and solutions you will never get bored and never stop learning. We offer you a world of possibilities.
Working at Damen means contributing to the highest quality in shipbuilding, with an eye to the future and future generations. We want to make the world a better place by becoming the most sustainable maritime solution provider. For that, we need you. Become part of our family.

We are Damen. We’re a family company that has been building ships for almost 100 years. However, our focus is not on the past, however – we’re looking forward. Our ambition is to become the most sustainable and connected maritime solutions provider there is. To achieve this, we combine digital technology with our philosophy of standardised shipbuilding to offer a portfolio of services that takes care of vessels throughout the entire lifecycle. Working at Damen offers the best of several worlds. Active in more than 100 countries, with over 30 shipyards, we are internationally renowned for quality. And we are still growing, still innovating. Which means we will continue to challenge you. You will never stop learning, and you will never get bored – we promise you that. We offer you an ocean of possibilities. Join our family.

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Our client is a leader in the food packaging industry.

We are looking for a seasoned Field Service Engineer with some Sales Experience in the Manufacturing Industry.

Responsibilities:

• Participate in troubleshooting and repair activities to equipment.
• Mentor and train Apprentice Engineer with routine maintenance, fault finding and installations.
• Attend to breakdowns during and after business hours.
• Sales visits to new and existing clients when technical responsibilities are slow.
• Collect information and open an enquiry.
• Present the offer to the client and go through the specification of the machine.
• Follow up on opportunities from quotation right through to order.
• Compile detailed visit reports on Salesforce.
• Handling of customer complaints and resolving conflict.

Qualifications:

• Bachelor's Degree or Allied Qualification in Electronic Engineering / Mechatronics/Electrical
• Formal Sales Training would be advantageous.
• 2-4 years servicing Packaging Machines
• 1-2 years Client Experience in the FMCG Industry 

Skills & Attributes:

• Solid understanding of electronic engineering principles and concepts.
• Interpersonal Skills
• Technical Marketing/Sales experience an advantage.
• Strong problem-solving skills and attention to detail, with the ability to analyse complex problems and identify solutions.
• Excellent communication and teamwork skills, with the ability to collaborate effectively with colleagues and stakeholders.
• Eagerness to learn and adapt to new technologies and methodologies in the field of Weighing and Inspection Equipment.

At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in the DACH region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for candidates with a solid background in the NGS industry. Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software, and hardware is a must. This role will report to the Manager, Field Service Engineering and will be a remote role.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions And Responsibilities

• Providing onsite installation, qualification, upgrades, repairs, and preventative maintenance service on next-generation sequencers
• Identifying root causes and resolving product issues in the field
• Collaborating with internal partners to resolve customer issues and improve processes
• Interacting with customers to offer and assist in service contract sales and other service products
• Assessing maintenance/service needs and implementing a plan of action for instrument service
• Displaying professionalism, understanding, tact, and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner

Education And Experience

• Associate or Bachelor Degree with 8+ years of relevant experience in engineering, physics, biology, chemistry, or related field (or equivalent combination of education and industry experience)
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software, and hardware
• Commercial experience is desired, to include direct selling of products and service contracts
• Proven track record of working on teams that have taken products from concept to market
• Experience developing or servicing scientific instrumentation involving optics, fluid handling, and thermal systems.
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (e.g., in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Excellent verbal and written communications skills, including technical writing abilities.
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Demonstrated account management skills preferred
• English speaking and second language is preferable

Physical Requirements

• Frequently moves boxes weighing up to 20 pounds
• Requires COVID19 vaccination (or valid waiver) upon hire
• Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:

• Remote

Travel

• International travel up to 50%

Job Type

• Full-time/Non-exempt

In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no-cost health insurance plans, 401k with company match, and flexible paid time off.

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

We are looking for a dynamic, young, sales-driven Qualified Chemical or Mechanical Engineer with exceptional interpersonal skills, previous experience in a sales environment, and ideally some background experience with Water Treatment. This role will focus on achieving sales growth through the implementation and operation of company technology.

The position will report to the National Field Services Manager and will be tasked with attaining specified market area sales goals, maintaining current business accounts, developing new business, and maintaining good expense control to keep expenses within budget.

SUMMARY OF ROLE RESPONSIBILITIES:

• Decide on treatment programs for customers
• Generate quotations, discuss quotations, negotiate, and accept orders from customers through a defined sales process
• Continuously follow up on all tenders/quotations and enquiries, preparing quotations from inception to final delivery to the client
• Assist internal sales staff as necessary within all solution divisions
• Monitor and assist in the management of stock levels related to sundry sales equipment and items, and assist in defining minimum stock levels and ordering cycles
• Maintain safety standards and sound housekeeping principles, ensuring due care of all equipment/assets under your control
• Call on customer facilities and implement practical application of products and services through a thorough understanding of the customer’s plant and financial operating costs
• Carry out plant surveys; compile necessary data to develop positive enquiry information

MINIMUM REQUIREMENTS & COMPETENCE:

• BSc/BTech in Chemical or Mechanical Engineering
• At least 3 years’ experience in a sales environment
• Valid Driver’s License
• Excellent communication and organizational skills
• Ability to manage and develop business activity in both sales and customer environments
• Sound understanding of fundamental contractual issues, with business and commercial skills

Provide and maintain end user desktop & peripheral support to our various clients including merchant support, installations and maintenance

• End user support - Resolve logged incidents as per client contract 
• Deliver customer service - Communicate, dress and display positive attitude
• Quality incident resolution - Ensure incident is resolved on first contact 
• Compliance to pending rules - Ensure compliance to pending rules is followed 
• Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards 
• Preventative maintenance - Identifies possible risks and reports to Team Lead 
• Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes
• Setup desktop computers and peripherals and test network connections, install software for various applications and programs
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet Gijima standards
• Test computers to ensure proper functioning of computer systems.
• Adhere to policies as per corporate manuals and directives.
• Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved Compliance - Ensure compliance to relevant client checklist/SOP
• Utilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT 
• Comply to Company processes/policies
• Manage operational expenses and accurate recording of related items (travel, cellphone, overtime, standby, leave, logbooks, IPad,
• Manage tools of trade (Gijima assets) e.g. Cellphone, IPAD, vehicle, stock
• Required to do Standby on a regular basis

FORMAL EDUCATION:

• Grade 12
• IT Certification/Diploma/Degree

EXPERIENCE:

• 4-7 years’ experience in IT software and hardware support.
• End User support with a troubleshooting skills and networks exposure.
• Understanding of Service Level Agreements

TECHNICAL / LEGAL CERTIFICATION:

• IT Diploma/certificate
• CompTIA A+ 
• CompTIA N+
• ITIL v3/4 Foundation Certification (advantageous) 
• MCSE (advantageous)

OTHER REQUIREMENTS :

• Valid Drivers License.
• Clear Criminal Recors
• Ability to work productively with minimal supervision
• Good communication and customer service skills
• Exceptional Troubleshooting skills
• Understanding of tools and grasping new technology needed to complete repairs

Marena Uys
Samrand1
7700 Gauteng

Join to apply for the Field Service Engineer – Minerals role at Thermo Fisher Scientific

2 days ago Be among the first 25 applicants

Join to apply for the Field Service Engineer – Minerals role at Thermo Fisher Scientific

Environmental Conditions

Able to lift 40 lbs. without assistance, Loud Noises (Equipment/Machinery), Various outside weather conditions

Job Title: Field Service Engineer – Minerals

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a , growing organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to define their contributions to the world.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Loud Noises (Equipment/Machinery), Various outside weather conditions

Job Title: Field Service Engineer – Minerals

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a , growing organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to define their contributions to the world.

We are a world leader in analyser measurement technology. Our innovative products are used globally and meet the most diverse requirements. We offer our customers a comprehensive portfolio of novel measuring devices and systems that are developed and produced according to the latest standards at factories.

Within our Materials and Minerals group we are looking for a motivated Field Service Engineer, in dry / wet stream analysers (Minerals)Coal & Cement analysers and if required extend it to other product lines.

Business Unit - Production Process and Analytics (PPA) (PA) Process Analytics

Location: Johannesburg, South Africa

Reports to: Service Manager – Africa

Job Responsibilities:

• Installation and commissioning of analysers and other related product line applications within the South African and Africa Country borders.
• Repair and maintenance of analyser systems and other related product line systems within same border lines stated above.
• Customer remote support.
• Implementation and organization of internal and external training.
• Customize training and build new documents.
• Support in pre -and aftersales.
• Provide detailed input to the minerals product line strategy with the aim of sustainably growing revenue and customer happiness.
• Reporting, documentation and creation of protocols according to specifications.
• Handling of radioactive sources (X-ray, Isotopes)
  
  

• Instrumentation Trade Test Passed and N6 Instrumentation Diploma or Higher.
• 5 Years Industrial Instrumentation
• Ready to travel 80 % of the time in a year, working in the Mining, Cement and Food industries.
• Excellent interpersonal communication both written and oral in English.
• Independent working methods and anticipatory action.
• Good computer skills.(MS Office)
  
  

• A job with an innovative, forward-looking employer
• Outstanding development and career prospects in a globally growing company
• Attractive company pension plan
• A corporate culture in which integrity, commitment and innovation are lived.
• Excellent training opportunities as well as attractive, and comprehensive company benefits.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Training, Consulting, and Customer Service
• Industries Pharmaceutical Manufacturing and Biotechnology Research

Referrals increase your chances of interviewing at Thermo Fisher Scientific by 2x

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 month ago

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