180 Service Desk Analyst jobs in South Africa

Service Desk Technicians required for our client site in Centurion, Gauteng.

Requirements -

• Grade 12
• A+ & N+ Certified / Diploma in IT
• Minimum of 2 years' experience
• ITIL V4 Foundation certified
• With the relevant Microsoft M365 certifications and experience to support a M365 environment from a 1st and 2nd line perspective please.
• Own vehicle and valid drivers license

Salary to be discussed.

Position - Contract

Please respond with a detailed copy of your cv only if you meet the above requirements.

Job Type: Temporary

Work Location: In person

This is a remote position.

Service Desk Analyst

About The Role
We are seeking a motivated and customer-focused Service Desk Analyst to join a fast-paced Managed Service Provider (MSP) supporting a wide range of organisations across multiple industries worldwide.

As part of our dynamic IT support team, you will play a key role in delivering excellent customer experiences. From resolving technical issues and managing incidents to assisting with projects and keeping up with industry trends, you'll help ensure our clients receive outstanding IT support always.

Requirements
Key Responsibilities

• Provide first and second-line Service Desk support for a variety of technical issues.
• Deliver service excellence by meeting or exceeding SLAs, KPIs, and client satisfaction targets.
• Troubleshoot incidents using approved processes, scripts, and tools.
• Support users via phone, email, and remote support platforms.
• Manage incidents, service requests, and problems from password resets through to more complex technical investigations.
• Escalate tickets when required to senior members of the Service Desk team.
• Provide onsite support where needed.
• Maintain accurate records and update documentation systems.

Technical Exposure Includes

• Microsoft 365 user support and licensing
• SharePoint & OneDrive support
• MFA setup and troubleshooting
• VPN setup and support
• Device installation and issue resolution
• AV installation and investigation
• Printing/scanning configurations
• File restores and ticket escalation to third parties

Requirements

• Previous experience in an IT Service Desk or technical support role.
• Strong communication skills with a focus on excellent customer service.
• Ability to troubleshoot effectively and work within structured processes.
• Willingness to work shifts on a rota to support 24/7 coverage.

Senior Service Desk Analyst

Acacium Group

Woodstock, Cape Town

Full Time, Permanent Role

R20 000 Per month plus exciting benefits

Unlock your potential:

As a Service Desk Analyst, you'll be the friendly face behind our IT support, helping users across the business stay connected, productive, and secure. You'll manage user lifecycle requests, troubleshoot issues, and deliver a first-class customer experience - all while working in a collaborative environment.

Due to the exciting growth and expansion of our Service Desk team, we're offering a fantastic opportunity for an IT professional to join our close-knit team in Cape Town.

As part of our global Group Delivery Services team within the Technology and Transformation division, you'll play a key role in supporting our business units with expert advice and hands-on assistance. You'll be at the heart of day-to-day operations while also contributing to the ongoing evolution of our workplace technology, making a real impact across the organisation.

Everyday you will.

The Service Desk Analyst will lead the charge in delivering a seamless and professional IT support experience.

In this role, you'll be the go-to expert for triaging incidents, fulfilling service requests, and ensuring accurate access provisioning, all while following ITIL-aligned processes to keep operations running smoothly. You'll support users via phone, email, and in-person interactions, maintain clear documentation, and produce reports that drive continuous improvement.

If you're passionate about problem-solving, thrive in a fast-paced environment, and love making a real impact, we want to hear from you

What's in it for you?

Acacium Group offers a caring and inclusive workplace culture that prioritises employee well-being. The successful candidate will benefit from clear career progression pathways, personal development opportunities, and the chance to work within a global team. This is a role where your contributions will have a meaningful and lasting impact.

Competitive salary, bonus structure, and benefits including medical aid after 3 months of employment

Financial protection for you and your family, including group life cover, income protection for disability, critical illness support, and family funeral benefit

Provident Fund access after 6 months of employment for long-term financial security

Join us and make a difference

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK's largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people's lives

To thrive in this role, you must have.

• Two years in a similar IT support role
• A+ and N+ Certification
• Excellent communication and customer service skills
• Experience with ServiceNow or similar ITSM tools

Employment Equity:

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

MAIN PURPOSE OF THE JOB

To support Mediclinic employees and doctors with ICT systems and infrastructure within the Mediclinic environment

KEY RESPONSIBILITY AREAS

DESCRIPTION

Provide technical support and Service Delivery to Hospital Staff

To manage ICT support incidents and requests through consistent monitoring and escalations.

To participate in continuous improvement of the service desk operations.

Develop and maintain support documents, guided by SOPs

To maintain stakeholder relations and quality client service

To monitor and update ITSM assigned tickets.

REQUIRED JOB SKILLS AND KNOWLEDGE

·   
ICT support processes, helpdesk procedures, call logging tools

·   
Office 365, Azure,

·   
ITIL Standards and ticket categorisation

·   
Incident and request management

·   
Stakeholder engagement

·   
Familiar with Change management functions

·   
Customer engagement and Communication

·   
Interpersonal Skills (A)

Responsibilities

Act as the first point of contact for all IT-related incidents, requests, and queries via phone, email, or ticketing system.

Log, track, and manage incidents and service requests using the organisation's IT Service Management (ITSM) tool.

Provide first-line technical support for hardware, software, networks, and enterprise systems (e.g., password resets, printer issues, connectivity problems).

Diagnose, troubleshoot, and resolve issues following standard operating procedures and escalation paths.

Escalate unresolved issues to 2nd/3rd line support or vendors when necessary, ensuring timely handover and follow-up.

Maintain accurate and detailed documentation of incidents, resolutions, and procedures in the knowledge base.

Support the onboarding and offboarding of users (account creation, permissions, hardware setup).

Assist with deployment, configuration, and updates of hardware and software as directed.

Monitor systems, alerts, and queues to proactively identify and address potential problems.

Provide excellent customer service, keeping users informed of progress and expected resolution times.

Contribute to continual improvement of service desk processes, workflows, and user guides.

Qualifications

• 3+ years of experience in a help desk or technical support role.

•
A+ N+ ITIL Foundation

• Relevant IT certifications (e.g., N+, ITIL Foundation, A+) are preferred.

• Excellent communication skills, both verbal and written.

• Strong customer service orientation with a focus on user satisfaction.

• Ability to work well under pressure and manage multiple priorities effectively.

Strong verbal, written communication and presentation skills

Microsoft Sentinel is a plus.

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you the kind of person who thrives on digging deeper into complex technical issues and helping others grow their skills? At HGS, our 2nd Line Service Desk Analysts are the go-to experts for escalated support, combining hands-on troubleshooting with a passion for great service. Based on-site at our Woodstock, Cape Town office, you'll resolve advanced problems across Windows, cloud services, and networks while guiding 1st Line colleagues to develop their capabilities. If you're proactive, collaborative, and excited to take ownership of technical challenges, this could be your next move.
Please note: You must be based in Cape Town, South Africa, for this on site opportunity.
HGS Champions a Coaching Culture:
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future

Plus, Working With HGS Comes With Benefits Like

• Competitive Salary
• Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
• Medical and/or Retirement Allowance (Company Contribution)
• Life and Funeral Cover (Company Contribution)
• Career advancement in a fast-growing organization
• People focused environment where you'll make lifetime connections and friendships

What We Are Looking For

• Do you have experience resolving escalated IT issues in a service desk or technical support environment?
• Are you confident troubleshooting complex problems in Windows, Active Directory, Azure, and Office 365?
• Can you mentor others and share your knowledge to help the team grow?
• Are you organised, detail-focused, and comfortable managing your workload independently?

If you're passionate about technology and love making a difference—this is your moment.

Requirements

• Prior experience in 2nd Line IT support or technical escalation roles
• Strong troubleshooting skills across Windows desktop environments and cloud services (Azure, Office 365)
• Knowledge of Active Directory administration and security protocols
• Excellent communication skills and a proactive, customer-focused mindset
• Experience mentoring or supporting junior team members
• Familiarity with ITIL processes and using ITSM tools

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

As a 1st Line Service Desk Analyst at HGS, you will be the first point of contact for customers facing technical issues, providing prompt and effective IT support. Based on-site at our Woodstock, Cape Town location, you will handle service requests, troubleshoot issues, and escalate where necessary to ensure seamless IT operations. In this role, you will engage with various technologies, from network and desktop support to virtual environments, all while delivering excellent customer service. Your ability to diagnose technical problems, prioritise tasks, and work within a fast-paced IT environment will be key to your success. This position offers an exciting opportunity to enhance IT service delivery while collaborating with global teams and offshore clients across different time zones.
Please note: You must be based in Cape Town, South Africa, for this on site opportunity.
HGS Champions a Coaching Culture:
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future

Plus, Working With HGS Comes With Benefits Like

• Competitive Salary
• Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
• Medical and/or Retirement Allowance (Company Contribution)
• Life and Funeral Cover (Company Contribution)
• Career advancement in a fast-growing organization
• People focused environment where you'll make lifetime connections and friendships

What We Are Looking For

• Do you have experience in IT support or a service desk environment?
• Can you diagnose and troubleshoot network(basic), desktop, and server issues?
• Are you proficient in Active Directory, Office 365, and ITSM tools?
• Do you thrive in a fast-paced IT environment and excel at prioritising multiple support tickets?

If you are a tech-savvy problem solver with a customer-first mindset, this is your chance to grow your career in IT support with a leading global solutions provider.

Requirements

• IT Service Management (ITSM) tools for logging and managing issues.
• Active Directory management
• Office 365 administration particularly email and SharePoint.
• Endpoint security
• Basic CMD tools
• Basic network and system troubleshooting
• IT support experience
• Strong communication skills

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you the kind of person who thrives on solving complex technical problems and setting the standard for best practice? At HGS, our 3rd Line Service Desk Analysts are trusted experts, leading advanced support across servers, networks, cloud platforms, and security. Based on-site at our Woodstock, Cape Town office, you'll take ownership of critical incidents, drive system improvements, and guide the wider team with your technical expertise. If you're proactive, solutions-focused, and ready to make a visible impact, this could be your next move.

Please note: You must be based in Cape Town, South Africa, for this on site opportunity.
Why choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future

Plus, Working With HGS Comes With Benefits Like

• Competitive Salary
• Annual leave entitlement: 17 days upon commencement, and 20 days after 2 years
• Medical and/or Retirement Allowance (Company Contribution)
• Life and Funeral Cover (Company Contribution)
• Career advancement in a fast-growing organization
• People focused environment where you'll make lifetime connections and friendships

What We Are Looking For

• Do you have experience delivering senior-level IT support and resolving complex escalations?
• Are you confident troubleshooting across Microsoft Server, Azure, networking, and virtualization technologies?
• Can you lead projects, mentor colleagues, and drive continuous improvement?
• Are you organised, detail-focused, and able to manage priorities independently?

If you're driven to own complex challenges and raise the bar, this is your next step.

Requirements

• Demonstrated and robust experience in 3rd Line IT support or senior technical escalation roles
• Strong troubleshooting skills across server, network, and cloud environments
• Expertise in Microsoft Server, Active Directory, and Office 365 administration
• Experience with virtualization (Hyper-V, VMware) and advanced networking (Cisco, VLANs)
• PowerShell scripting and automation skills
• Proven ability to lead projects and mentor team members
• Familiarity with ITIL practices and service management tools
• ITIL certification and relevant Microsoft certifications preferred

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.

Vacancy: IT Administrator

Salary: R25,000 – R35,000 (depending on experience)

Employer: Lendplus

Company Overview

Lendplus Technology is a leading South African microlending company dedicated to providing accessible and responsible credit solutions to clients. Leveraging advanced technology and data-driven decision-making, we deliver fast, fair, and flexible loan products tailored to client needs. Our innovative approach combines cutting-edge digital platforms with a customer-centric ethos to empower financial inclusion and improve credit health. At Lendplus, we pride ourselves on transparency, regulatory compliance, and continuous improvement to ensure a seamless lending experience.

Join us and be part of a dynamic team transforming the microlending landscape through technology and service excellence.

Job Summary

We are seeking a proactive and technically skilled IT Administrator who will take ownership of all local IT infrastructure, networking, and system support. The successful candidate will be responsible for maintaining a secure and reliable IT environment, providing second-line user support, and ensuring business continuity through effective systems administration and vendor coordination.

This is not a first-line helpdesk role — the candidate must be confident managing and improving key IT systems independently.

Key Responsibilities

IT Infrastructure & LAN Support

• Deploy, configure, and maintain office network equipment (switches, routers, firewalls, cabling, Wi-Fi, and printers).
• Ensure high availability and stability of LAN and internet connectivity for all staff.
• Proactively monitor network performance, troubleshoot issues, and implement improvements.
• Maintain VoIP and telephony systems in coordination with service providers.
• Support server infrastructure (file servers, domain controllers, backup servers).
• Manage Active Directory (users, groups, GPOs, and permissions).
• Ensure IT asset management, including procurement, inventory, and lifecycle tracking.

IT Services & Security

• Provide second-line support for hardware, software, and connectivity issues.
• Manage system backups, antivirus, endpoint protection, and patch management.
• Implement and enforce IT security protocols (access controls, password policies, compliance with POPIA/FICA).
• Ensure disaster recovery readiness and participate in business continuity planning.
• Liaise with external vendors for advanced support, licensing, and procurement.
• Evaluate and implement new IT solutions to improve efficiency and security.

User & Systems Support

• Provide escalated support to internal staff and resolve complex IT issues.
• Assist with integration of IT systems with CRM and business tools.
• Develop internal documentation for IT procedures and provide basic training to staff.
• Support reporting and data analysis tools (Excel, Power BI, SQL exposure advantageous).

Candidate Requirements

Minimum Requirements:

• Degree/Diploma in IT or related field.
• 2–4 years of IT support experience, with a focus on LAN/network administration.
• Strong troubleshooting skills across hardware, software, and networking.
• Hands-on experience with Active Directory, Windows Server, and Office 365.
• Familiarity with IT security best practices and data protection.
• Ability to work independently and take ownership of IT environments.

Preferred:

• IT certifications (CompTIA Network+, CCNA, Microsoft Certified).
• Previous experience in a call centre or financial services environment.
• Experience with VoIP and telephony systems.
• Exposure to SQL, Power BI, or system reporting tools.

What We Offer

• A fast-paced and collaborative working environment.
• Opportunity to drive IT improvements and innovation.
• Competitive salary and professional development opportunities.
• A key role in shaping IT operations and ensuring secure, reliable infrastructure.

Job Type: Full-time

Pay: R25 000,00 - R35 000,00 per month

Ability to commute/relocate:

• Cape Town, Western Cape (City of Cape Town): Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Experience:

• IT/Service desk: 2 years (Required)
• LAN/Network: 2 years (Required)
• Active Directory, Windows Server, and Office 365.: 2 years (Required)

License/Certification:

• CompTIA Network+, CCNA, Microsoft Certified (Preferred)

Location:

• Cape Town, Western Cape (City of Cape Town) (Required)

Work Location: In person

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town office.

Please note that this position will be supporting the UK region and therefore, working UK hours.

Position Overview:

In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of application related questions and technical issues.

Amazing growth takes amazing employees. Are you up to the challenge?

MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical know-how and creativity to meet their needs and deliver a consistent, professional experience.

Responsibilities:

• You will be joining a growing and dynamic company who designs and builds software for social housing for the wider public and commercial sectors.
• Gaining an excellent level of knowledge of our product set, you will be responsible for technical and process support of software solutions that we develop in-house.
• First point of contact for customer issues via portal, email and telephone
• Triage and resolve support tickets to KPI targets.
• You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability.
• Assist in building and maintaining a knowledge base.

Requirements:

• Customer focus and a passion for support, customer service is at the heart of what we do.
• Creative and curious trouble-shooter.
• Strong organization and time management skills.
• Professional communication skills with the ability to confidently articulate technical concepts with an excellent telephone manner.
• Ability to identify and highlight service improvements.
• Excellent computer skills.
• The roles incorporate a working knowledge of Housing software. Previous knowledge in this area is preferred but is not essential. Full product training will be provided in addition to an MRI induction.

We're obsessed with making this the best job you've ever had

We want our teams to love working here, so we've created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to strive to amaze as a global industry leader in Social Housing software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you

As a global company, we believe diversity brings benefits for our people, customers, and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military, and veteran status.

Diversity, Equality, and Inclusion are values that are critical to our success; come and see for yourself.