330 Service Department jobs in South Africa

We are currently recruiting for a Service Department Manager to join our dynamic team, based in the Northern Suburbs - Cape Town.

The purpose of the Service Department Manager is to effectively plan, control and monitor the performance of the service departments to ensure that they operate at an optimal level.

Key Responsibilities:

• Manage Department targets and profitability of all service departments including:
• Coffee and Juice Bar
• Bakery
• Delicatessen
• Hot Foods
• Produce
• Fish
• Sushi
• Manage stock
• Pricing and POS
• Hygiene and housekeeping
• Manage staff
• Managing customers
• Open and close the store

Minimum Requirements:

• Matric / NQF level 4 equivalent
• Tertiary Qualifications in Fresh Food Management / equivalent
• At least 2 years experience in all aspects of day-to-day running and managing of a Service Department / Trainee Management Programme
• Industrial Relations experience recommended

Application Process: Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

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We are currently recruiting for a Service Department Manager to join our dynamic team, based in the Northern Suburbs - Cape Town. The purpose of the Service Department Manager is to effectively plan, control and monitor the performance of the service departments to ensure that they operate at an optimal level. Key Responsibilities: Manage Department targets and profitability of all service departments including: Coffee and Juice Bar Bakery Delicatessen Hot Foods Produce Fish Sushi Manage stock Pricing and POS Hygiene and housekeeping Manage staff Managing customers Open and close the store Minimum Requirements: Matric / NQF level 4 equivalent Tertiary Qualifications in Fresh Food Management / equivalent At least 2 years experience in all aspects of day-to-day running and managing of a Service Department / Trainee Management Programme Industrial Relations experience recommended Application Process: Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. #J-18808-Ljbffr

We are currently recruiting for a Service Department Manager to join our dynamic team, based in the Northern Suburbs - Cape Town. The purpose of the Service Department Manager is to effectively plan, control and monitor the performance of the service departments to ensure that they operate at an optimal level. Key Responsibilities: Manage Department targets and profitability of all service departments including: Coffee and Juice Bar Bakery Delicatessen Hot Foods Produce Fish Sushi Manage stock Pricing and POS Hygiene and housekeeping Manage staff Managing customers Open and close the store Minimum Requirements: Matric / NQF level 4 equivalent Tertiary Qualifications in Fresh Food Management / equivalent At least 2 years experience in all aspects of day-to-day running and managing of a Service Department / Trainee Management Programme Industrial Relations experience recommended Application Process: Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. #J-18808-Ljbffr

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SUMMARY:

Drive service excellence for a global brand. Lead CRM, after-sales support, and technical team performance as a Service Team Leader in South Africa!

Recruiter:

Network Recruitment

Job Ref:

NES021544/Hun

Date posted:

Monday, June 23, 2025

Location:

Centurion, South Africa

Salary:

360 000 Annually

SUMMARY:

Drive service excellence for a global brand. Lead CRM, after-sales support, and technical team performance as a Service Team Leader in South Africa!

POSITION INFO:

Our client is an international leader in sustainable thermal comfort solutions, with a strong presence in heating, hot water, and air treatment systems. They operate across 5 continents and are recognised for their innovation, eco-conscious designs, and customer satisfaction. This opportunity is ideal for someone eager to contribute to a forward-thinking, technologically advanced environment.

As the Service Leader, you’ll oversee CRM data quality, lead a technical service team, drive after-sales support performance, and manage warranty processes. You’ll analyse KPIs, resolve escalated service issues, mentor your team, and collaborate with service centres to elevate customer satisfaction. You'll also play a key role in parts inventory, service network growth, and continuous improvement.

Requirements:

• Bachelor’s Degree or Diploma in Business Administration
• Minimum 5 years in after-sales/customer service, with 2+ years in plumbing, construction, or technical industries
• Proven leadership experience with a focus on process improvement and team development
• CRM systems proficiency and strong analytical/reporting skills
• Experience with warranty processing or technical support preferred
  
  

Apply now!

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Clients seeking top engineering talent, let me help you find the perfect fit—reach out at the same email address. Let's build the future together!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Advertising Services

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Sign in to set job alerts for “Service Team Lead” roles.

Johannesburg Metropolitan Area 1 week ago

User Support Consultant - Department of Enrolment and Student Administration

Kempton Park, Gauteng, South Africa 1 hour ago

Pretoria, Gauteng, South Africa 9 months ago

Centurion, Gauteng, South Africa 23 hours ago

Client Service Administrator MMH250721-3

Centurion, Gauteng, South Africa 19 hours ago

Client Success Manager - 0607 - Pretoria , South Africa

Pretoria, Gauteng, South Africa $1,800.00-$,200.00 6 days ago

Client Success Manager - 0612 - Pretoria , South Africa

Pretoria, Gauteng, South Africa 1,800.00- 2,200.00 4 days ago

DC -Escalations Consultant- 1DP (Sandton)

Johannesburg Metropolitan Area 4 days ago

Centurion, Gauteng, South Africa 3 days ago

Kempton Park, Gauteng, South Africa 4 days ago

Kempton Park, Gauteng, South Africa 1 hour ago

Pretoria, Gauteng, South Africa 3 hours ago

Centurion, Gauteng, South Africa 3 weeks ago

Northriding, Gauteng, South Africa 1 hour ago

Pretoria, Gauteng, South Africa 5 days ago

Pretoria, Gauteng, South Africa 1 month ago

Madibeng, North-West, South Africa 20 hours ago

Centurion, Gauteng, South Africa 1 week ago

Pretoria, Gauteng, South Africa 2 weeks ago

Johannesburg Metropolitan Area 1 week ago

Pretoria, Gauteng, South Africa 8 hours ago

Kempton Park, Gauteng, South Africa 48 minutes ago

Centurion, Gauteng, South Africa 4 days ago

Call Center Agent - Inbound - Centurion, South Africa

Centurion, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 1 week ago

Kempton Park, Gauteng, South Africa 6 days ago

Centurion, Gauteng, South Africa 1 week ago

Centurion, Gauteng, South Africa 3 weeks ago

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Join to apply for the Service Department Team Leader role at Executive Placements.com - The JOB Portal 1 week ago Be among the first 25 applicants Join to apply for the Service Department Team Leader role at Executive Placements.com - The JOB Portal Get AI-powered advice on this job and more exclusive features. SUMMARY:Drive service excellence for a global brand. Lead CRM, after-sales support, and technical team performance as a Service Team Leader in South Africa! Recruiter:Network RecruitmentJob Ref:NES021544/HunDate posted:Monday, June 23, 2025Location:Centurion, South AfricaSalary:360 000 AnnuallySUMMARY:Drive service excellence for a global brand. Lead CRM, after-sales support, and technical team performance as a Service Team Leader in South Africa!POSITION INFO:Our client is an international leader in sustainable thermal comfort solutions, with a strong presence in heating, hot water, and air treatment systems. They operate across 5 continents and are recognised for their innovation, eco-conscious designs, and customer satisfaction. This opportunity is ideal for someone eager to contribute to a forward-thinking, technologically advanced environment.As the Service Leader, you’ll oversee CRM data quality, lead a technical service team, drive after-sales support performance, and manage warranty processes. You’ll analyse KPIs, resolve escalated service issues, mentor your team, and collaborate with service centres to elevate customer satisfaction. You'll also play a key role in parts inventory, service network growth, and continuous improvement.Requirements:Bachelor’s Degree or Diploma in Business Administration Minimum 5 years in after-sales/customer service, with 2+ years in plumbing, construction, or technical industries Proven leadership experience with a focus on process improvement and team development CRM systems proficiency and strong analytical/reporting skills Experience with warranty processing or technical support preferred Apply now!Are you ready to elevate your engineering career? Send your CV toClients seeking top engineering talent, let me help you find the perfect fit—reach out at the same email address. Let's build the future together!If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Advertising Services Referrals increase your chances of interviewing at Executive Placements.com - The JOB Portal by 2x Sign in to set job alerts for “Service Team Lead” roles. Johannesburg Metropolitan Area 1 week ago User Support Consultant - Department of Enrolment and Student Administration Kempton Park, Gauteng, South Africa 1 hour ago Pretoria, Gauteng, South Africa 9 months ago Centurion, Gauteng, South Africa 23 hours ago Client Service Administrator MMH250721-3 Centurion, Gauteng, South Africa 19 hours ago Client Success Manager - 0607 - Pretoria , South Africa Pretoria, Gauteng, South Africa $1,800.00-$,200.00 6 days ago Client Success Manager - 0612 - Pretoria , South Africa Pretoria, Gauteng, South Africa 1,800.00- 2,200.00 4 days ago DC -Escalations Consultant- 1 DP (Sandton) Johannesburg Metropolitan Area 4 days ago Centurion, Gauteng, South Africa 3 days ago Kempton Park, Gauteng, South Africa 4 days ago Kempton Park, Gauteng, South Africa 1 hour ago Pretoria, Gauteng, South Africa 3 hours ago Centurion, Gauteng, South Africa 3 weeks ago Northriding, Gauteng, South Africa 1 hour ago Pretoria, Gauteng, South Africa 5 days ago Pretoria, Gauteng, South Africa 1 month ago Madibeng, North-West, South Africa 20 hours ago Centurion, Gauteng, South Africa 1 week ago Pretoria, Gauteng, South Africa 2 weeks ago Johannesburg Metropolitan Area 1 week ago Pretoria, Gauteng, South Africa 8 hours ago Kempton Park, Gauteng, South Africa 48 minutes ago Centurion, Gauteng, South Africa 4 days ago Call Center Agent - Inbound - Centurion, South Africa Centurion, Gauteng, South Africa 1 week ago Johannesburg Metropolitan Area 1 week ago Kempton Park, Gauteng, South Africa 6 days ago Centurion, Gauteng, South Africa 1 week ago Centurion, Gauteng, South Africa 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.The individual best suited to this role will be required to:Provide in-store exceptional customer service. Create new customer connections while strengthening existing partnerships to better understand each customer's requirements. Utilise your product knowledge to suggest solutions that meet and surpass customer's needs. Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues. Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests. Carry out all required tasks efficiently, maintaining accuracy with urgency. Follow up, follow through and fulfil your commitments, always. In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged. #J-18808-Ljbffr

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

2 weeks ago Be among the first 25 applicants

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About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
  
  

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health stipend
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand
  
  

What We’re Looking For

• Excellent English communication skills (both written and spoken)
• At least 1 year of customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner!)
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done
  
  

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)
  
  

READY TO JOIN US?

If you're passionate about making someone’s day better and want to be part of a supportive, remote-first team, we’d love to hear from you. Apply now and let’s grow together!

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

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Cape Town (Southern Suburbs)

A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.

This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational efficiency. The Customer Support Manager will be responsible for motivating, supporting, and developing a high-performing team, refining processes, and driving collaboration across departments to elevate the overall customer experience.

Duties And Responsibilities

• Recruit, train, and mentor a high-performing customer support team.
• Set clear performance expectations and conduct regular KPI evaluations.
• Foster a culture of accountability, learning, and customer-centricity while maintaining a positive team culture.
• Oversee day-to-day customer support operations, including queue management, SLAs, and ticket escalations.
• Oversee and maintain help desk systems and knowledge bases.
• Analyse support metrics and customer feedback to identify areas for improvement.
• Monitor and enhance support quality through audits, reviews, and coaching.
• Drive initiatives to improve customer satisfaction and first-contact resolution rates.
• Ensure complex or high-priority customer issues are owned and resolved.
• Work closely with Sales, Finance, and Customer Success teams to communicate customer issues and feedback.
• Coordinate with marketing and training teams to deliver support-related content (FAQs, tutorials, etc.).
• Identify opportunities for automation and process improvements to reduce response time and increase efficiency.
• Champion the use of AI, bots, or chat tools to enhance the support experience.
  
  
  

Requirements

• 3-5+ years in a customer support leadership role, ideally in SaaS, tech, or service-based companies.
• Strong people management skills with a passion for coaching and team development.
• Strong understanding of customer support metrics and tools.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Calm and focused under pressure, especially in a fast-paced, tech-driven environment.
• Confident working independently, managing multiple projects and priorities.
• Passion for creating positive customer experiences.
• Experience with CRM/helpdesk software (ideally HubSpot) is a plus.
  

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